Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Moneylion service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Moneylion: Easy Method
What is Moneylion
Overview
MoneyLion is a financial technology company that offers banking, cash advances (Instacash), credit-building products and related services through an app and online platform.
Key services
Services include instant cash advances, credit-builder products and digital banking features such as transfers and Mastercard benefits.
How to cancel Moneylion
Terminate account by phone
- Call MoneyLion customer service at 1-844-224-10087 to request account termination. This is the primary method referenced in MoneyLion’s Terms of Service.
- When you call, have your account details ready: full name, email, phone number, account ID and any loan or product references.
Other cancellation options and timing
- For recurring Electronic Fund Transfers (EFTs), cancel scheduled transfers via the app or by contacting MoneyLion by phone or email at least three (3) business days before the transfer date.
- Instacash has no formal cancellation process - stop requesting advances to stop using that service.
- If you prefer written notice, you can mail a formal request to MoneyLion’s U.S. address (see Address section), but phone/app methods are faster.
What happens when you cancel
Access to the app and services
After termination, you may lose access to the MoneyLion app and associated features tied to your account.
Any active services (loans, credit-builder plans) may remain subject to their terms until fully repaid or closed.
Automatic renewals and scheduled transfers
Automatic subscriptions or scheduled transfers should stop after cancellation if properly processed in time.
If you give less than three business days' notice for an EFT, MoneyLion may not be able to stop the transfer and disclaims liability for missed cancellations.
Data retention
MoneyLion will retain transaction and account records as required for legal, tax or compliance reasons.
Ask customer support how long your personal data will be retained and whether it can be deleted after account closure.
Will I get a refund?
General refund policy
MoneyLion’s publicly available terms do not describe a general statutory 14‑day cooling‑off refund right for services or subscriptions.
Refunds are therefore generally limited and depend on the specific product terms or benefit policies available to your account.
Exceptions and special refunds
- Mastercard Price Protection: If an eligible purchase has a lower price within 90 days you may claim the difference (up to USD 250 per claim, up to four times per year) via mycardbenefits.com or the listed phone support.
- No automatic claim rights are mentioned for subscription cancellations - request refunds case-by-case through support and keep records of charges.
Moneylion plans and pricing
Overview of plans
MoneyLion offers several product categories: instant cash advances, credit-building plans, banking accounts and premium membership features.
Specific pricing and fees depend on the product and your agreement; if exact prices are not shown in your account, they may vary.
Notes on pricing
Use the app and product terms to view exact fees for advances, tips, withdrawal charges and membership fees.
If pricing is not visible or confirmed, treat cost fields as variable and seek written confirmation before committing.
| Plan / Product | Typical features | Price |
|---|---|---|
| Instacash (cash advances) | Small, short-term advances through the app. | Varies |
| Credit Builder | Products to help build or improve credit scores. | Varies |
| Banking / RoarMoney | Digital checking/savings style account and Mastercard benefits. | Varies |
| Premium / Membership features | Additional tools, offers or reduced fees depending on tier. | Varies |
Your consumer rights in New Zealand
Applicable laws
If MoneyLion offers credit or financial services in New Zealand, New Zealand consumer protection laws may apply, including the Fair Trading Act, Consumer Guarantees Act and lender responsibility guidance.
Lenders must follow disclosure rules and responsible lending obligations when operating in NZ.
What those rights mean for you
- Lenders must take reasonable steps to ensure loans are suitable and affordable for the borrower.
- You may have rights to clear disclosure of costs, cancellation or cooling-off if those are required by NZ law or contract terms.
- Consumer organisations note that digital services sometimes offer pro‑rata refunds if stated in terms - check MoneyLion’s contract for any NZ-facing provisions.
Customer experiences
Positive feedback
- Users appreciate the convenience of Instacash for quick advances in emergencies.
- Many customers praise the app’s usability, budgeting tools and financial education features.
Negative feedback
- Frequent complaints include difficulty cancelling subscriptions or deleting accounts, which sometimes leads to continued charges.
- Reports also cite hidden fees, app glitches, long waits for customer support and unexpected or duplicate withdrawals.
Documentation checklist
Essential documents
- Account holder name, email, phone number and MoneyLion account ID.
- Copies or screenshots of recent statements showing charges you want refunded or stopped.
- Loan or product reference numbers for any active credit or Credit Builder plans.
Optional supporting documents
- Any written communications with MoneyLion (emails, in-app messages) about cancellations or disputes.
- Proof of identity if requested (driver licence, passport) and proof of bank account for refunds if needed.
Common mistakes
Subscription cancellation errors
Many users assume that deleting the app cancels subscriptions; deleting the app does not always stop recurring payments or service agreements.
Always cancel within the app or by contacting support and obtain written confirmation of cancellation.
Payment timing and notification errors
Failing to allow at least three business days to stop an Electronic Fund Transfer often results in a payment being processed despite a cancellation request.
Not keeping records of cancellation requests or confirmation messages makes disputes and refund requests harder to resolve.
Comparative recap
Summary table
| Aspect | MoneyLion (what to expect) | Notes |
|---|---|---|
| How to cancel | Call 1-844-224-10087 or use the app; mail is possible but slower. | Phone is primary method listed in Terms of Service. |
| Refunds | Limited; no general 14‑day cooling‑off cited. Price protection applies to Mastercard purchases. | Claims limited by product terms and specific benefit rules. |
| Recurring transfers | Must cancel via app or contact support ≥3 business days before transfer. | Less notice may mean MoneyLion cannot stop the payment. |
| Customer support | Mixed reviews: useful but sometimes slow or unhelpful. | Keep records and be persistent if issues arise. |
| Fees & transparency | Users report possible advance/withdrawal fees and tip prompts; details vary by product. | Review product terms and transaction history for exact charges. |
Quick takeaways
Cancel by phone or app and allow sufficient time for EFT cancellations (≥3 business days).
Expect limited automatic refunds; use Mastercard Price Protection where applicable and keep clear records of communications.
After cancelling
Next steps
- Get written confirmation of cancellation and save it (screenshot or email).
- Monitor your bank account for any continued or duplicate charges and raise disputes quickly with your bank if needed.
Useful links
- MoneyLion Terms and Conditions
- Electronic Fund Transfer information
- Instacash terms
- Mastercard Price Protection details
- NZ: What lenders must do (Consumer Protection)
- Consumer NZ: Terms and conditions guidance
Address
Mailing address
For formal written notices you can use the following U.S. mailing address (commonly referenced):
Post Office Box 1547, Sandy, UT 84091-1547, United States
Notes on mailing
Mailing from New Zealand may take time and may not be required if you cancel by phone or in-app.
If you send a letter, include account details and request written confirmation; follow up by phone to confirm receipt.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.