Cancel Equinox: Easy Method

What is Equinox

Overview

Equinox is a premium fitness company offering club memberships, fitness classes, and a digital app (Equinox+).

Services include in‑club facilities, personal training, spa services and a separate subscription for digital workouts.

Where this guide applies

This guide explains cancellation and refund points relevant to New Zealand members and digital subscribers in NZ.

It summarises Equinox policies, common member experiences, and your consumer rights under NZ law.

How to cancel Equinox

Cancelling a web/platform membership (cooling‑off)

• If you joined via Equinox web/platform, you can cancel within three business days after the first business day following signing to get a full refund.
• You must follow the notice procedures in your contract; refunds are processed within 15 business days after acceptance of the cancellation request.
• See Equinox terms: Equinox Joining Terms.

Cancelling after the initial term and early cancellation

• After the initial 12‑month minimum term, give 30 days' written notice; cancellation takes effect 30 days after Equinox receives your notice.
• Early cancellation during the initial term is generally allowed only for death, disability, or relocation over 25 miles, and must be supported by evidence.
• Equinox may charge a reasonable cancellation fee (up to 10% of remaining dues or NZ$50), and will refund prepaid unused dues within 30 days; initiation fees are non‑refundable.

Cancelling App Store / Google Play subscriptions

• If you subscribed through the App Store or Google Play, manage and cancel the subscription through that store.
• There are no prorated refunds from Equinox for app store subscriptions; access remains until the end of the paid period and then stops.
• See app terms: App Terms & Conditions.

What happens when you cancel

Access and service end date

For club memberships cancelled after the initial term, membership remains active for 30 days from the club’s receipt of written notice.

App subscriptions cancelled via App Store/Google Play remain active until the end of the paid period.

Renewals and billing

Ongoing direct debit or card billing stops after the cancellation effective date, provided cancellation is processed according to contract terms.

If cancellation is not properly processed, unauthorised charges may continue; monitor statements and keep proof of your cancellation notice.

Will I get a refund?

Standard refund position

• Initiation fees, monthly dues and ancillary charges are non‑refundable except where required by law or under the limited exceptions below.
• Personal training, Pilates and spa sessions are normally final sale, non‑refundable, and expire on membership termination or after six months.
• Digital subscriptions sold through the app stores are generally final sale with no general refunds from Equinox.

Exceptions and timelines

• Cooling‑off for web/platform sign‑ups: full refund if cancelled within three business days (refund processed within 15 business days).
• Early cancellation allowed for death, disability or relocation over 25 miles with supporting evidence; Equinox may charge a reasonable cancellation fee (≤10% of remaining dues or NZ$50).
• When eligible for a refund under these exceptions, prepaid unused dues are typically refunded within 30 days; initiation fees remain non‑refundable.

Equinox plans and pricing

Digital plan (published)

The following row reflects the Equinox+ digital app price listed for New Zealand.

Other gym pricing

Physical club membership pricing for New Zealand was not publicly available in NZD; contact local clubs for exact NZD pricing.

Your consumer rights in New Zealand

Legal protections that may apply

New Zealand consumers have rights under the Fair Trading Act 1986 and the Consumer Guarantees Act 1993 that may provide remedies for misleading conduct or unfair contract terms.

These statutory rights cannot always be excluded by a provider’s terms and may override Equinox policies where applicable.

Where to get help

• For guidance on unfair terms or misleading conduct, see the Commerce Commission or Consumer NZ resources.
• Equinox's NZ terms also note that consumer rights under NZ law apply: Equinox NZ Terms & Conditions.

Customer experiences

Positive feedback

• Many reviewers praise clean, well‑equipped modern facilities and good amenities.
• Members who access the digital app often value the live and on‑demand class variety.

Negative feedback and risks

• Reports of misleading sales deals that were not honoured after signing have been published in reviews.
• Some members report difficulty cancelling and unauthorised charges continuing despite cancellation attempts.
• There are reports of unresponsive management in hardship situations and serious safety concerns in isolated cases.

Documentation checklist

What to include with your cancellation notice

• Signed written cancellation notice referencing your membership account or contract number.
• Copy of your membership agreement or joining paperwork.
• Proof of identity and current contact details (photo ID, email, phone).

Evidence for exceptions and payment records

• Supporting documents for exceptions: death certificate, medical certificate, or relocation proof showing distance >25 miles.
• Receipts, bank/credit card statements showing payments, and screenshots if you cancelled via the App Store/Google Play.

Common mistakes

Process mistakes

Many cancellations fail because the member didn’t follow the contract’s notice procedure or sent notice to the wrong address.

Always provide written notice in the format specified by your agreement and keep proof of delivery.

Expectation mistakes

Expecting a refund outside the cooling‑off period or for ancillary purchases (training, spa) often leads to disappointment.

Subscribers who cancel the app subscription in the App Store but not through the correct account can still be billed - check both places.

Comparative recap

Quick summary

This table highlights the key cancellation points you should check before you join or when you cancel.

Comparison table

After cancelling

What to check immediately

Confirm receipt of your written notice and note the effective cancellation date in writing from Equinox.

Monitor your bank or card statements for any continued charges and keep all correspondence and receipts.

Helpful links and contacts

• Equinox Joining Terms: https://www.equinox.com/join/terms/402/15
• Equinox App Terms & Conditions: https://appequinox.com/terms-%26-conditions
• Equinox Member Policies (sessions/expiry): Member Policies
• Equinox NZ Terms & Conditions (consumer rights note): https://www.joinequ.com/nz/terms-conditions/
• Commerce Commission / Consumer NZ for NZ rights: https://comcom.govt.nz/ and https://www.consumer.org.nz/

Address

Mailing address for correspondence

Equinox IT, PO Box 10168, Wellington 6140, New Zealand

Notes on sending notices

This PO Box is the appropriate mailing address for written correspondence in New Zealand unless your contract specifies a different address.

Send signed written notice, keep proof of posting or delivery, and allow the 30‑day processing period where applicable.