Cancel Genesis: Easy Method

What is Genesis

Overview

Genesis Motors in New Zealand operates as a used-car dealer and offers vehicle sales supported by global Genesis policies where applicable.

Some purchase pathways use "Genesis at Home" terms and standard dealer agreements to complete sales and delivery.

Scope of this guide

This guide explains how to cancel a vehicle order or related services in New Zealand, and what to expect about refunds and rights.

It covers deposits, configuration changes, warranty timeframes, and your statutory consumer rights under NZ law.

How to cancel Genesis

When you can cancel

You may cancel a vehicle order at any time prior to entering into a definitive purchase or lease agreement.

If the vehicle configuration changes during the process you may also choose not to proceed and cancel.

Step-by-step cancellation steps

• Confirm the stage of your order: check whether a definitive purchase or lease agreement has been signed.
• Contact your Genesis sales representative immediately to notify them you wish to cancel.
• Request written confirmation of the cancellation and any refund of deposit.
• If you cannot reach a representative, send written notice to the postal address: PO Box 90477, Victoria Street West, Auckland 1142.
• Keep copies of all communications, receipts, and the original order or quote.
• For connected services purchased separately via app stores, manage cancellations through the App Store or Google Play if applicable (note: vehicle purchase cancellations are not handled via app stores).

What happens when you cancel

Access and orders

If you cancel before a definitive agreement, the dealer will stop processing the order and will not proceed to delivery.

If the order has moved to a binding agreement, normal contract terms apply and cancellation may not be possible without agreement from both parties.

Renewals and data

Recurring connected services purchased separately (for example via an app store) must be cancelled through that subscription channel to stop renewals.

Keep copies of any data or documents you supplied; the dealer will retain records as required by its policies and law.

Will I get a refund?

Deposit refunds

If you cancel prior to entering a definitive purchase or lease agreement you will receive a full refund of your deposit.

If a vehicle configuration changes and you choose not to proceed before a definitive agreement, you are entitled to a deposit refund.

Post-purchase refunds and exceptions

Once a sale is completed Genesis does not voluntarily provide refunds just for change of mind.

Refunds, repairs or replacements after purchase are available when goods are faulty under the Consumer Guarantees Act 1993.

Genesis Motors provides a limited warranty for used vehicles of 30 days or 3,000 km (whichever occurs first); faults are remedied under the CGA.

Genesis plans and pricing

Available plans

The following table lists sample subscription plans referenced in related app listings that may appear in the NZ App Store.

Actual charges in NZD depend on the App Store exchange rate and may include GST where applicable.

Your consumer rights in New Zealand

Key legal protections

Under the Consumer Guarantees Act 1993 and Fair Trading Act 1986 you are entitled to remedies if goods are faulty, not fit for purpose, or not as described.

Genesis Motors must comply with these laws and remedy faulty goods by repair, replacement, or refund when appropriate.

How this applies to vehicle purchases

If a purchased vehicle has a fault, you can seek a remedy under the CGA even if the dealer does not offer change-of-mind refunds.

Keep evidence of faults, service history, and communications to support any claim under the CGA or warranty.

Customer experiences

Positive feedback (utility context)

Some customers of Genesis Energy (the utility provider) reported positive experiences, such as being able to end a gas connection near a fixed term without penalty.

Examples include receiving helpful extras like a free "power shout" and energy-saving LED bulbs when closing accounts.

Negative feedback (utility context)

There are many complaints about slow or poor customer service, long phone wait times, billing issues, and difficulty with cancellations or reconnections.

Note: these reviews relate to Genesis Energy (utility services) and not directly to Genesis Motors (used-car dealer); they illustrate the importance of documenting communications and escalation paths.

Documentation checklist

What to prepare before cancelling

• Order number, quotation or purchase agreement copy.
• Deposit receipt or proof of payment for the deposit.
• Any written changes to vehicle configuration or order specifications.
• Identification (driver licence or passport) for verification.

What to keep after cancelling

• Written confirmation of cancellation from the dealer.
• Refund transaction details or bank statement showing returned deposit.
• All email, SMS or call logs relating to the sale and cancellation.
• Photos or inspection reports if claiming a fault under the CGA.

Common mistakes

Assuming change-of-mind refunds apply

Many buyers expect a full refund simply for changing their mind after purchase; dealers typically do not provide voluntary refunds once the sale is complete.

Always check whether you are still before a definitive agreement to preserve deposit refund rights.

Poor documentation and timing

Failing to document configuration changes or to request cancellation in writing can weaken your position for a refund of deposits.

Delaying notice after a configuration change or fault discovery may reduce the clarity of your case under dealer policies or the CGA.

Comparative recap

Quick comparison

The table below summarises cancellation outcomes for common situations related to Genesis vehicle sales and related services.

Use it to quickly identify likely outcomes and next steps.

After cancelling

Next practical steps

Confirm receipt of your cancellation and monitor your bank for the deposit refund transaction.

If you do not receive confirmation or refund within a reasonable timeframe, follow up with the dealer in writing and keep records of all correspondence.

Helpful links and escalation

For information on your rights and how to make a complaint, visit the New Zealand Commerce Commission and Consumer Protection pages.

Example resources: Consumer Protection NZ and Commerce Commission.

Address

Postal address for cancellations

Send written cancellation notices and supporting documents to:

PO Box 90477, Victoria Street West, Auckland 1142, New Zealand

Corporate head office (reference)

Use the postal address above for formal correspondence; the street/corporate head office address is available from Genesis for in-person or courier matters if required.

Keep copies of any posted documents and consider using tracked postage for proof of delivery.