Cancel Glofox: Easy Method

What is Glofox

Overview

Glofox is a cloud-based gym and studio management platform used to run bookings, memberships, payments and apps.

It is commonly used by fitness businesses to manage schedules, recurring memberships and member communications.

Who uses Glofox

Small studios, multi-location gyms and franchise operations use Glofox for member management and branded apps.

Features vary by plan and can include scheduling, reporting, retail and custom app options.

How to cancel Glofox

Cancel via Web or Pro App

• Log in to Glofox (web or Pro App) and locate the member account you wish to cancel.
• Open Actions → Cancel Membership, then choose either “cancel now” or set a future cancellation date.
• Confirm the cancellation; recurring payments will continue until the membership end date.
• Adjust any issued credits manually if required after cancellation.

Cancel via app store subscriptions

• Glofox Help Center has no specific steps for cancelling via Apple App Store or Google Play.
• If you subscribed through Apple or Google, cancel the subscription using your Apple ID or Google Play account settings.
• Contact Glofox support if you need confirmation or details after cancelling through the app stores.

What happens when you cancel

Access and billing

When you cancel a recurring membership in Glofox, access typically remains until the cancellation effective date or the end of the paid period.

Recurring payments stop only after the cancellation takes effect; the account will not be charged beyond that end date.

Data and account status

Member records and booking history usually remain in the business’s Glofox account according to the business’s data retention settings.

If you need your personal data exported, request it from the business or ask Glofox support for guidance.

Will I get a refund?

Standard refund processes

Refunds for membership payments made by card are returned to the card used; processing typically takes 1 - 12 days, up to 14 days depending on the bank.

Direct Debit refunds (GoCardless) typically take 7 - 10 working days. Cash payments must be refunded manually by the business.

Exceptions and partial refunds

• Partial refunds can be issued multiple times up to the original payment amount.
• Refund timing for partial card refunds mirrors full refunds (1 - 12 days, up to 14 days depending on bank).
• If you change your mind about a digital subscription, New Zealand law does not give an automatic 14‑day cooling-off right for apps; refunds depend on the business policy or if the service is faulty.

Glofox plans and pricing

Pricing overview

No official NZD prices are publicly listed; Glofox typically provides custom quotes based on location and features.

The table below shows third‑party estimated USD monthly ranges and typical feature sets.

Your consumer rights in New Zealand

Consumer Guarantees Act

The Consumer Guarantees Act protects consumers if services or digital goods are faulty, misdescribed or not fit for purpose.

The Act does not provide a right to cancel simply for a change of mind for digital services or subscriptions.

More on the Consumer Guarantees Act

Fair Trading Act and cooling‑off

The Fair Trading Act prohibits misleading conduct and false claims, so businesses cannot lawfully refuse valid statutory remedies.

New Zealand generally does not provide a 14‑day cooling‑off period for app subscriptions; specific cases like door‑to‑door sales are exceptions.

More on the Fair Trading Act

Customer experiences

Positive feedback

Many users praise Glofox for a user-friendly interface, efficient booking flow and helpful onboarding from support staff.

Reviewers note strong functionality once the system is properly configured.

Negative feedback

Common complaints include app crashes, schedule glitches, unexpected changes in event times and occasional instability.

Some customers report slow or poor support, difficulty cancelling, or concerns about cost versus value.

Documentation checklist

Account and payment details

• Membership or account ID and registered email address.
• Payment method used (card, GoCardless, cash) and recent receipt or transaction ID.

Proof and communication

• Screenshots of membership status, billing history and cancellation screens.
• Copies of email correspondence with the business or [email protected].
• Preferred refund method and bank/card details if the business requests them.

Common mistakes

Not checking how you subscribed

Users often forget whether they subscribed via the Glofox web/pro app or through Apple/Google.

If you cancel in the wrong place (e.g., app store vs Glofox admin), recurring payments may continue.

Missing proof of cancellation

Another common issue is failing to save confirmation or screenshots after cancelling.

Without confirmation, disputes over future charges become harder to resolve.

Comparative recap

Cancellation method comparison

The table below summarises key differences between cancellation routes and refund expectations.

After cancelling

What to expect next

Expect access to remain until the paid period ends unless the business agrees otherwise.

Watch your bank/card statement for any final charges and your refund if approved.

Useful links and contacts

Glofox cancellation guide: How to Cancel a Membership

Glofox refund info: How do I refund Membership payment?

Partial refund guidance: How to give a partial refund

If you need help, contact [email protected] or your gym/studio directly for confirmation.

Address

Physical address

No publicly listed postal address for Glofox in New Zealand has been identified.

Glofox does not appear to maintain a New Zealand postal address for cancellation purposes.

Support contact

Use email [email protected] for account or cancellation queries and to request written confirmation.

If your business provided a local contact, also contact them directly for account-specific actions and refunds.