Cancel Little Kickers: Easy Method

What is Little Kickers

Overview

Little Kickers is a football-based early-years programme offering age-group classes focused on fun, motor skills and social development for young children.

How it operates in New Zealand

Classes are delivered by local franchise providers under the Little Kickers brand and bookings are made via the website or with local providers.

How to cancel Little Kickers

Who to contact

Cancellations must be given in writing to your local Little Kickers provider. The NZ master franchisee’s postal address is listed in the Terms and Conditions for franchisor correspondence.

Step-by-step cancellation (parents)

• New customers: attend the first class then notify your local provider in writing within 24 hours to request a full course fee refund (membership fee excluded).
• Existing customers: provide 30 days' written notice to your local provider to cancel ongoing enrolment and recurring payments.
• Send written notice by email or post to the local provider; keep a copy of the sent message and any delivery receipt.
• Note: App Store or Google Play subscriptions are not covered in the NZ Terms; the Little Kickers policy applies to website or local-provider bookings only.

What happens when you cancel

Access and sessions

Once you give written notice, you remain enrolled up to and including your final paid class within the 30‑day period, with no credits for those sessions.

Data and renewal

Local providers retain enrolment records and may keep contact details for administrative purposes. Recurring payments stop after the notice period ends.

Will I get a refund?

Standard refund rules

Course fees are generally non‑refundable unless there is prior written agreement or specific exceptions set out in the Terms and Conditions.

Key exceptions and timelines

• New customers who attend the first class and then notify in writing within 24 hours receive a full refund of course fees, excluding the NZ$40 membership fee; refunds processed within 30 days.
• If Little Kickers cancels a course before it starts or during the course due to insufficient numbers, fees for outstanding classes will be refunded within 30 days or offered as credit.
• No refunds or credits are provided for sessions cancelled due to events beyond Little Kickers' control (for example, "Act of God").
• For existing customers cancelling with 30 days' notice, only sessions scheduled more than 30 days after notice are eligible for refund; sessions up to and including the final class are not refunded.

Little Kickers plans and pricing

Pricing summary

The only confirmed New Zealand pricing found for 2024/2025 is listed below. Other venues or regions may vary and often do not publish prices publicly.

Plan details

Your consumer rights in New Zealand

Legal protections

Under the Consumer Guarantees Act 1993, consumers have rights that cannot be excluded by contract, such as guarantees of acceptable quality and fitness for purpose.

How this applies to Little Kickers

• Little Kickers' Terms acknowledge New Zealand consumer rights (see clauses referenced in the Terms and Conditions).
• If a service is not provided as promised, you may be entitled to remedies under the Act regardless of contract wording.

Customer experiences

Positive feedback

Many parents praise coaches as friendly, patient and engaging, noting improvements in children's skills, confidence and social development.

Reviews also highlight coaches who adapt sessions by age and support children with additional needs.

Common criticisms

Negative reviews often point to administrative problems such as unclear payment processes, missing receipts and slow customer service responses.

Other complaints include variability in coach quality, perceived hidden charges, and frustration over unclear cancellation procedures.

Documentation checklist

What to keep when cancelling

• Copy of your written cancellation notice (email or letter) and proof of delivery.
• Original enrolment confirmation, receipts and any invoices showing fees paid and membership charge.
• Notes or correspondence from the local provider about refunds, credits or course changes.

Optional supporting documents

• Bank or card statements showing payments and refunds.
• Photos or schedules of cancelled sessions if disputing non-attendance charges.
• Reference to relevant clause(s) in the Terms and Conditions when raising a formal complaint.

Common mistakes

Missing written notice

Parents sometimes assume a phone call or in‑person message is sufficient. The Terms require written notice to the local provider, so always send an email or letter and keep a copy.

Timing errors

New customers may miss the 24‑hour window after the first class for a full refund of course fees (membership fee excluded). Existing customers sometimes fail to allow the full 30 days' notice period.

Comparative recap

Quick comparison

The table below summarises cancellation and refund outcomes for typical parent actions under the NZ Terms.

Key points at a glance

After cancelling

What to expect next

Allow up to 30 days for agreed refunds to be processed. Keep follow-up correspondence concise and reference your original notice and any booking reference numbers.

Helpful links and contacts

• Little Kickers Terms and Conditions: littlekickers.co.nz - Terms and Conditions
• Customer feedback examples: Parent reviews (Listen360)
• Trustpilot reviews (UK/NZ accessible): Trustpilot - Little Kickers
• Consumer rights (Consumer Guarantees Act): consumerprotection.govt.nz

Address

Master franchisee correspondence

Tolani Franchising Limited, Little Kickers New Zealand Master Franchisee c/o Little Kickers Franchises Limited.

Postal address

Blewbury Ranch, Bessels Way, Blewbury Oxon, OX11 9NH, United Kingdom.