Cancel Mad Muscle: Easy Method

What is Mad Muscle

Overview

Mad Muscle (also shown as MadMuscles) is a fitness app and website offering guided workouts, meal plans, and subscription access to training programs.

The service is sold through the MadMuscles website and via in‑app purchases on iOS and Android.

Offerings

Products include monthly or multi‑month subscriptions, annual plans, and optional meal plan add‑ons sold inside the app.

Pricing shown in the app is in US dollars; local final pricing depends on the platform's currency conversion and taxes.

How to cancel Mad Muscle

Website (MadMuscles website)

• Log in at the MadMuscles website and go to My Account → My Subscription.
• Click "Cancel Renewal".
• Cancel at least 24 hours before your next billing date; note the cancel button may take up to 24 hours to appear.
• Support article: How can I cancel the subscription?

App Store (iOS) and Google Play (Android)

• iOS: Open Apple ID account settings → Subscriptions → MadMuscles and cancel. Allow at least 24 hours before renewal to avoid charges.
• Android: Open the Google Play app → Payments & Subscriptions → Subscriptions → MadMuscles and cancel. Cancel at least 24 hours before renewal (Google recommends cancelling ≥24 hours before).
• Do not delete the app to cancel; deleting the app or unsubscribing from newsletters does not cancel your subscription.
• Support article: How can I cancel the subscription?

What happens when you cancel

Access after cancellation

When you cancel a recurring subscription you usually keep access until the end of the current paid period.

Access does not typically end immediately on cancellation; check your account page for the exact expiry date.

Renewal and billing

Cancellation prevents future renewals but does not automatically trigger a refund unless you meet refund conditions.

If you cancel within platform billing windows (Apple/Google), the platform controls the billing and may handle the cancellation confirmation.

Account data

Cancellation generally does not delete your account or personal data automatically.

Contact MadMuscles support if you need account deletion or specific data requests handled.

Will I get a refund?

General refund policy

MadMuscles states refunds are not provided if you fail to cancel at least 24 hours before your billing date.

This means charges made because you missed the cancellation window are typically non‑refundable.

How to request a refund

• Only request a refund after you have cancelled the subscription.
• Submit a Support request with a precise reason; website purchases can be reviewed by the Billing Team.
• Support article: How to request a refund

Money‑back guarantee and exceptions

If a money‑back guarantee was presented at checkout (website purchases), you must request it within 30 days and have followed the plan for at least 14 consecutive days during that period.

Guarantees often exclude personal or financial reasons and are subject to review and approval by MadMuscles.

Mad Muscle plans and pricing

Pricing overview

Below are the in‑app USD prices listed in the New Zealand App Store listing. No official NZD pricing is published.

Actual local cost will depend on Apple/Google conversion and taxes.

Plan table

Your consumer rights in New Zealand

Relevant laws and protections

In New Zealand, consumer protections include the Consumer Guarantees Act and the Fair Trading Act, which guard against misleading conduct and require services to be provided with reasonable care.

Digital subscriptions can still be subject to these protections, particularly where advertising or billing is misleading.

Steps if you have a problem

• Contact MadMuscles support first and keep records of all communications.
• If unresolved, contact Citizens Advice or Consumer Protection NZ for guidance on next steps.
• Consider disputing unauthorised charges with your bank or payment provider, or seeking an App Store/Google Play refund if purchased through those platforms.

Limitations and practical advice

MadMuscles' own terms (for example, waiving EU withdrawal rights for immediate access) may limit automatic refunds; such terms do not override statutory rights in New Zealand.

Keep clear records and timestamps to support any complaint under NZ consumer law.

Customer experiences

Positive feedback

Some users report the workouts are easy to follow, well‑structured, and particularly helpful for older adults improving strength and flexibility.

These users highlight clarity of exercises and practical progress for beginners or returning exercisers.

Negative feedback

Many reviews flag unexpected or unauthorised charges, opaque subscription and upsell processes, and difficulty cancelling or obtaining refunds.

Customers describe deceptive billing flows, bait‑and‑switch signup patterns, and refunds often denied or replaced with non‑monetary offers.

What to watch for

Given mixed reviews, keep documentation of sign‑up screens, prices shown at checkout, and screenshots of confirmation pages.

If you encounter poor support, escalate through the platform (Apple/Google) or your bank as appropriate.

Documentation checklist

Account and purchase details

• Account email and username used with MadMuscles.
• Order or receipt number (from website or App Store/Google Play).
• Date and time of the charge you are disputing.

Evidence and communication

• Screenshots of purchase/checkout screens showing price and trial terms.
• Bank or card transaction screenshots and payment method details.
• Copies of cancellation confirmation or support ticket IDs.

Support request essentials

• Clear, precise reason for refund requests when contacting Support.
• Reference to the support articles: cancellation and refund requests.

Common mistakes

Assuming deletion cancels the subscription

Deleting the MadMuscles app does not cancel a paid subscription; the subscription remains active with the platform that billed you.

Always cancel inside the website account page or the App Store/Google Play subscription settings.

Waiting until the last minute

Waiting too close to the renewal time risks missing the 24‑hour cancellation window and losing refund eligibility.

Allow extra time for the website cancel button to appear (it may take up to 24 hours).

Not keeping proof

Failing to save receipts, screenshots, and confirmation emails weakens refund or dispute claims.

Take and store evidence when signing up and when you cancel.

Comparative recap

Quick comparison

The table below summarises cancellation steps, required notice and likely refund outcomes by purchase channel.

Summary table

After cancelling

Monitoring and next steps

Keep an eye on your bank or card statements to confirm no further charges occur after the current billing period ends.

If you see an unauthorised charge, contact your bank or payment provider promptly to dispute it.

Contact and support links

• MadMuscles cancellation and refund support: How can I cancel the subscription?
• MadMuscles refund process: How to request a refund
• If purchased via Apple/Google, use the App Store or Google Play refund procedures and support channels.

Address

Registered correspondence address

MadMuscles lists a US postal address for correspondence:

3753 Howard Hughes Parkway, Suite 200, Las Vegas, Nevada, 89169

Notes about local addresses

No New Zealand postal address for MadMuscles could be identified in public listings at the time of writing.

For local consumer help in New Zealand, consider contacting Citizens Advice Bureau or Consumer Protection NZ for guidance.