Cancellation Mad Muscle: Easy Method

What is Mad Muscle

A fitness app with unclear subscription details

Mad Muscle is a fitness subscription service that sells personalized workout plans and nutrition guidance through its website and mobile app. In the Philippines, the app listing shows local prices in pesos, with plans starting at ₱999.00 per month and going up to ₱7,990.00 for lifetime access "as of March 2026" (apps.apple.com).

Here is the problem many users run into. Mad Muscle’s public Terms page does not clearly spell out the cancellation flow, refund rules, auto-renewal clause, free trial terms, or data retention after cancellation (madmuscle.com). If you signed up quickly, you may have agreed to recurring billing without seeing a simple exit path afterward.

What people usually pay for

The paid value is straightforward: full app access to workouts, training plans, and diet-related guidance. The App Store listing in the Philippines shows these plan options: 1 Month for ₱999.00, 3 Months for ₱2,290.00, 6 Months for ₱3,490.00, 1 Year for ₱3,990.00, and Lifetime for ₱7,990.00 (apps.apple.com).

For many users, the main reason to cancel is not the fitness content itself. It is confusion over billing, difficulty finding the cancellation button in the app, and unexpected charges after they believed the subscription had already been stopped. Those are two recurring local pain points in the Philippines based on the research data.

How it works in the Philippines

Mad Muscle is available to Philippine users with peso pricing on the App Store, which helps because you can compare the cost directly with other fitness apps. Support details are limited: there is no listed phone number, no live chat, and the support contact provided is [email protected], plus one help article page (support.madmuscles.com).

The truth is, Mad Muscle’s cancellation process is more complicated than it should be because the Terms do not give one clear set of steps for web, iPhone, or Android billing (madmuscle.com). If you want a simpler backup after cancelling, alternatives like Nike Training Club, Jefit, and MyFitnessPal all have free options, while Fitbit Premium starts at ₱1,490 per month.

How to cancel Mad Muscle without getting charged again

Checks to do before you tap anything

Many users get frustrated because they cancel too late, use the wrong channel, or forget to save proof. Before you start, take a screenshot of your current plan, price, renewal date, and the payment method tied to the account. This matters if a charge appears later on your card, GCash, Maya, or app store account.

You should also save any workout history or plan details you want to keep. Mad Muscle’s Terms do not explain what data stays available after cancellation, so assume you may lose access once your paid period ends (madmuscle.com).

• Open your account and note the exact next billing date.
• Screenshot the subscription page, current plan, and price.
• Check whether you subscribed on the website, App Store, or Google Play.
• Save the email address linked to the purchase receipt.

Cancel through the website or account area

Mad Muscle’s Terms do not publish a formal web cancellation path, so you may need to work from the account area and support page rather than a clearly labeled legal procedure (madmuscle.com). In practice, start on the official site, sign in, then look for account or billing controls with labels such as Account, Settings, Subscription, Manage Plan, or Cancel.

If you do not see a cancellation button, use the help article and support email immediately on the same day. The direct support page available in research is Mad Muscle help article, and the support email is [email protected] (support.madmuscles.com).

• Go to Mad Muscle official website.
• Sign in to your account.
• Open Account or Settings.
• Look for Subscription, Billing, or Manage Plan.
• Select Cancel if the option appears.
• Take screenshots of every screen until the final confirmation.
• Check your email for a cancellation message.

If the button is missing, send one email right away with your account email, billing date, plan, last charge amount, and a clear line saying you are cancelling before the next renewal. Ask for written confirmation. Short, direct messages work best.

Cancel if you subscribed through App Store or Google Play

The App Store listing confirms Mad Muscle is available on iPhone in the Philippines, so App Store billing is a real possibility (apps.apple.com). If your receipt came from Apple, you must cancel in Apple subscriptions. Deleting the app does not stop billing.

Google Play is also a possible route for Android users, even though Mad Muscle’s Terms do not list exact store cancellation steps (madmuscle.com). If Google handled the payment, cancellation must be done in Google Play subscriptions, not only inside the app.

• For iPhone: Settings > your Apple ID > Subscriptions > Mad Muscle > Cancel Subscription.
• For Android: Google Play > profile icon > Payments and subscriptions > Subscriptions > Mad Muscle > Cancel.
• Save the cancellation confirmation screen.
• Keep the Apple or Google receipt email.

Email support and postal backup if the account path fails

Mad Muscle does not list a customer service phone number, and there is no live chat in the verified support data. That leaves email as the main direct support route: [email protected] (support.madmuscles.com). Send your request before the next billing date, not on the same day the payment is already due.

If you want stronger proof, you can also send a registered letter to the company address in Cyprus. Some users now use digital registered letter services such as Postclic because they provide timestamped proof of sending, receipt, and opening without going to the post office. Use this only as an extra trail, not a replacement for cancelling in your billing channel.

When cancellation goes through, what changes on your account

Your access usually lasts until the end of the paid period

Mad Muscle’s Terms do not clearly state the post-cancellation access timeline, so the safest expectation is this: if you cancel successfully, you normally keep access until the end of the current billing cycle unless Apple or Google states otherwise in your subscription screen (madmuscle.com). For example, if your monthly plan renews on April 25 and you cancel on April 20, access will likely continue until April 25.

This is why screenshots matter. If the app logs you out earlier than expected, your cancellation date and billing proof help you argue that your paid period had not ended yet.

If you do nothing, renewal risk remains unclear

The Terms page does not show an auto-renewal clause, which is unusual for a subscription service (madmuscle.com). That does not mean billing cannot repeat. If your plan is managed by Apple or Google, the store subscription system usually keeps renewing until you cancel in that store.

In plain terms, do not rely on the missing wording in the Terms. Rely on the billing channel shown in your receipt and stop the subscription there before the next payment date.

Your data after cancellation is not explained

Mad Muscle does not publish a data retention policy for cancelled accounts in the Terms (madmuscle.com). That means there is no verified public promise on how long workout history, meal plans, or profile data will remain available after your plan ends.

If there is anything you want to keep, export it manually before cancellation by saving screenshots of workout plans, progress data, and any nutrition targets. This is a small step that saves a lot of regret later.

Mad Muscle refund policy and what Philippine users can actually do

The public policy is thin, and that is the main problem

Mad Muscle’s Terms do not show a clear refund policy for general cases, unused time, or billing errors (madmuscle.com). That is exactly why many users feel annoyed after cancelling. You may stop future charges, but getting money back for a past charge is a separate battle.

There is also no public cooling-off period and no published withdrawal right in the Terms (madmuscle.com). So if you were hoping for an automatic 7-day digital subscription refund, the company does not clearly promise one on its public legal page.

Your rights in the Philippines are still useful

Under the Consumer Act of the Philippines, or Republic Act No. 7394, there is no general cooling-off rule for every online subscription. However, if the charge involved misleading offers, unfair terms, unauthorized add-ons, or a material breach, you can still push for cancellation and refund using consumer protection rules under RA 7394 and the Civil Code principles on unfair or misleading dealings.

For a Mad Muscle case, this matters if you were billed for an added plan you did not knowingly request, or if you cancelled before renewal and were still charged. Those are concrete complaint grounds, not just customer frustration.

How to request a refund step by step

Use the channel that matches the original payment. If Apple billed you, request cancellation through Apple subscriptions and then file a refund request through Apple’s purchase support. If Google billed you, use Google Play subscriptions and purchase support. If the website billed you directly, email [email protected] with the subject line Refund Request for Unauthorized or Continued Charge.

• Attach the receipt, date, amount, and plan name.
• Attach your cancellation screenshot or email.
• State whether the issue is duplicate billing, charge after cancellation, or unauthorized add-on.
• Ask for a written answer and a refund timeline.

If support ignores you, contact your bank, credit card issuer, GCash, or Maya and ask about a charge dispute. In the Philippines, cardholders often have up to 60 days from the statement date to dispute a transaction under BSP-supervised processes.

When chargeback becomes the practical last resort

If Mad Muscle does not refund a continued or unauthorized charge, a chargeback can be the next practical step. This is especially relevant when you have proof that you cancelled before renewal or proof that the billed service was not what was presented.

For Philippine users, the complaint path is simple. Ask your bank or e-wallet provider for a dispute form, attach screenshots, and keep your cancellation confirmation. If the issue also involves misleading marketing or unfair subscription handling, you can file a complaint with DTI under RA 7394.

Mad Muscle terms and subscription conditions leave key gaps

What the Terms page says and does not say

The public Terms page leaves out several points users usually expect to see. No auto-renewal clause was found, no minimum commitment was found, no free trial terms were found, no data retention rule after cancellation was found, and applicable law plus dispute resolution were not specified (madmuscle.com).

That missing detail does not help consumers. When a subscription page is light on billing language, your best protection is your own recordkeeping: receipts, screenshots, and exact dates.

What this means before you subscribe or cancel

If you are already subscribed, the main takeaway is simple. Do not assume the absence of a clause means the company will not renew, charge, or limit refunds. Follow the actual payment trail shown in your receipt and shut off the subscription there.

If you are considering signing up, read the billing screen closely before paying. Since the Terms do not clearly explain renewal mechanics or free trial conversion on the public page, the checkout screen itself becomes one of the most important sources of truth.

Mad Muscle plans and pricing in the Philippines

Current subscription prices shown in pesos

The App Store listing for the Philippines shows five paid options as of March 2026 (apps.apple.com). Four are subscription-style access periods, while Lifetime is a one-time purchase rather than recurring billing.

Which plan gives the best value

The most expensive recurring option in total peso terms is the 1 Year plan at ₱3,990.00, but it is actually the cheapest per month. Compared with paying ₱999.00 monthly for 12 months, which would total ₱11,988.00, the annual plan saves about ₱7,998.00 or roughly 66.7%.

The least expensive entry point is the 1 Month plan at ₱999.00. It is useful if you only want short-term access, but it is the worst value over time. If you already know you will cancel soon, monthly is safer because the upfront risk is lower.

Billing notes you should not ignore

No cancellation fee was found in the Terms, and no early termination fee was found either (madmuscle.com). That is good news. The bad news is that the public Terms also do not explain refunds for unused time, so paying for a longer plan may leave you stuck with the remaining period if your needs change.

There is also no verified public price increase history in the research data. Still, if you subscribe through Apple or Google, always review the renewal screen because store pricing can change while your next billing remains active until cancelled.

Your rights in the Philippines when a fitness app billing issue goes wrong

The laws that matter for a Mad Muscle dispute

In the Philippines, the key law is the Consumer Act of the Philippines, or Republic Act No. 7394. It does not create a blanket cooling-off period for every online subscription, but it does protect you against misleading sales practices, unfair terms, and service problems that justify cancellation or a refund claim.

For Mad Muscle, this matters when the service description, pricing presentation, or add-on billing does not match what you reasonably agreed to. If you can show screenshots and receipts, your complaint becomes much stronger.

No general cooling-off period for app subscriptions

The research block is clear on this point. There is no general cooling-off period for all contracts under Philippine consumer law. Some transaction types, such as certain door-to-door sales, may have a 7-day rule, but that does not automatically apply to a digital fitness subscription like Mad Muscle.

So if you want out, do not wait and assume the law gives you a grace period. Cancel before the next billing date and request the refund separately if there was misleading or unauthorized charging.

How to file a complaint if support does not help

If Mad Muscle support does not respond, start with DTI for a consumer complaint under RA 7394. Prepare your account email, receipt, screenshots of cancellation, dates of contact, and the amount charged in pesos. If the issue is a card or e-wallet dispute, also contact your bank, GCash, Maya, or credit card issuer and mention the 60-day dispute window from the statement date under BSP-supervised processes.

• Write a short timeline of what happened.
• Attach all screenshots and receipts.
• State the exact remedy you want: cancellation, refund, or charge reversal.
• File with DTI and your payment provider in parallel if needed.

Useful Philippine contacts

For consumer issues, the main authority is the Department of Trade and Industry. Use its official site for complaint channels and updates: DTI official website. For payment disputes, the banking regulator is the Bangko Sentral ng Pilipinas at BSP official website.

Here is the practical comparison with Mad Muscle’s Terms. The Terms page does not specify applicable law, dispute resolution, or clear refund rules (madmuscle.com). Philippine consumer protection can fill some of that gap when the billing issue is unfair or misleading.

What customers say about cancellation, billing, and support

Verdict: cancellation looks harder than it should be

Based on 5 unique reviews in the research set, the sentiment is 0 positive and 5 negative on cancellation-related experience. That does not prove every user has a bad time, but it does show a clear pattern: people complain about navigation, surprise charges, and weak support response.

In the Philippines, that lines up with the two common local issues identified in research: difficulty finding the cancellation button in the app and unexpected charges after cancellation.

Recurring themes in user feedback

Individual testimonials

• "I dislike the fact that they say that the first payment is 18$ [about ₱1,030] and charge you 89$ [about ₱5,100] instead but it is a good app if you wana change your body this is the app for you." (TrustPilot)
• "I paid for a program that was supposed to be 12-weeks. After following numerous questions to narrow down a plan to suit me, I had to pay for the plan before receiving it. No problem with this, however, I was then charged for a meal plan that I did not request and was not informed about. I have contacted them numerous times to cancel and refund me, but they have refused." (TrustPilot)
• "I can tell there is a lot of positive energy behind this app which drew me to it. And it appears to be aimed at older people like me (63) which had me hopeful. But unlike most apps, the navigation of this one is very poor. I have to keep rewinding the videos to see the movements properly. I have contacted support but have not received a response yet." (TrustPilot)

To stay balanced, the reviews do hint at one positive point: some users liked the concept and energy behind the app. But on billing and cancellation, the pattern is mostly negative in this dataset.

The documentation checklist that saves you trouble later

What to save before cancelling

You need a small evidence pack before you cancel. This takes 3 to 5 minutes and can make the difference between a quick refund and a long email chain.

• Screenshot of your current plan and price
• Screenshot of the next billing date
• Receipt email from Apple, Google, or direct website payment
• Account email and profile name
• Any workout or nutrition data you want to keep

What to save for refund or dispute requests

If a charge appears after cancellation, payment providers will ask for dates, amounts, and proof of your earlier request. Save the transaction ID, statement line, and all support emails in one folder.

• Transaction ID or receipt number
• Date and amount charged
• Cancellation confirmation screenshot
• Email sent to [email protected]
• Bank, GCash, Maya, or card statement copy

The most common cancellation mistakes and how to avoid them

Deleting the app and assuming billing stops

This is probably the most common mistake with app subscriptions. If Apple or Google processes the payment, deleting Mad Muscle does nothing to the subscription itself. You need to cancel inside App Store or Google Play subscriptions.

A typical scenario is simple. You remove the app on March 10, the renewal hits on March 15, and then you realize the membership was still active because the payment method was never switched off.

Using the wrong cancellation channel

If you subscribed on the website, the App Store cannot cancel it for you. If you subscribed through Apple, Mad Muscle support may not be able to reverse a store-managed renewal directly. The receipt tells you which system controls the billing.

Take note of that before contacting anyone. Starting in the right channel saves days of back and forth.

Cancelling without proof

Users often click through a screen, assume it worked, and leave without saving anything. Then an unexpected charge appears and there is no evidence. Since local complaints already include unexpected charges after cancellation, this is not a small risk.

The fix is easy. Save the final confirmation screen and the email confirmation on the same day. If there is no email, that itself is a warning sign.

Expecting automatic refunds for unused time

Mad Muscle’s public Terms do not promise refunds for unused periods or billing errors (madmuscle.com). So if you cancel halfway through a 3-month or 1-year term, do not assume the remaining balance will be returned automatically.

The realistic expectation is this: cancellation is usually for future billing, while past charges need a separate refund request. If the charge was unauthorized or misleading, escalate with your payment provider and DTI.

Waiting until the renewal date

Many users leave cancellation to the last minute, especially when the subscription screen is hard to find. That is risky. If your next billing is on the 20th, do the cancellation at least several days earlier and save proof on that date.

This matters even more because Mad Muscle does not publish support hours in the verified data. If you email on the same day as renewal, you may lose the timing argument.

A quick comparison of your cancellation options

Methods, notice timing, and effort

The key takeaway for most users

The fastest option is usually the same place where you bought the subscription: website account, App Store, or Google Play. Registered mail is slower, but it creates a stronger paper trail if support becomes unresponsive.

No single method fits every case. If you are dealing with a renewal happening soon, use the billing channel immediately and then add email support for written confirmation.

After cancelling, do these checks so the charge does not come back

Immediate follow-up steps

Right after cancellation, confirm three things on the same day: the subscription status changed, you received an email or screenshot confirmation, and your calendar has a reminder set for one day before the original renewal date. This takes less than 10 minutes and catches most problems early.

If the status still says active, do not wait. Repeat the cancellation flow or contact support immediately at [email protected] with the evidence attached.

Monitor your statement and dispute quickly if needed

Watch your bank, credit card, GCash, or Maya statement for at least the next 60 days. If a continued or unauthorized charge appears, ask your provider for a dispute or chargeback and attach your cancellation proof. In the Philippines, BSP-supervised card disputes commonly use a 60-day window from the statement date.

If the case also involves misleading subscription handling, file a complaint with DTI under RA 7394. The strongest cases usually have screenshots, receipts, and a clear timeline.

If you still want a fitness app, here are simpler alternatives

If you are leaving Mad Muscle but still want structured workouts, three practical alternatives stand out. Nike Training Club has a free option and broader workout variety. Jefit works well for gym tracking and custom routines. MyFitnessPal is useful if your main goal is nutrition and calorie logging.

If you want a premium wellness bundle, Fitbit Premium starts at ₱1,490 per month, though it is more expensive than Mad Muscle’s ₱999.00 monthly plan. For bodyweight training, Freeletics is another strong option with a free tier and paid coaching.

Useful links

• Mad Muscle official website
• Mad Muscle Terms
• Mad Muscle support article
• Mad Muscle App Store page
• DTI official website
• BSP official website

Formal cancellation address for Mad Muscle

Company mailing address for written requests

If you want to send a formal written cancellation or refund request, use the corporate address listed for correspondence:

• 1st Floor, Georgiou Christoforou 8, 2012, Strovolos, Nicosia, Cyprus

This is useful if email support does not respond or if you want extra proof for a dispute. Still, for a faster result, also cancel in the billing channel that actually charged you.

Best way to use the address without slowing yourself down

Do not rely on postal mail alone if your renewal date is close. Website, App Store, or Google Play cancellation should happen first because those routes act faster. Then use email or registered mail to document the issue if a refund or billing dispute follows.

That is the practical way to handle Mad Muscle in the Philippines: cancel early, save every screenshot, and be ready to escalate to your bank or DTI if a charge appears after the cancellation date.