Cancel Mapmyrun: Easy Method

What is Mapmyrun

Overview

MapMyRun (Mapmyrun) is a fitness tracking app focused on running, walking and other workouts. It records routes, distance, pace, elevation and basic weather data to help users monitor performance.

Membership model

The app offers a free tier and a paid premium tier called MVP with extra features such as advanced metrics and training tools.

How to cancel Mapmyrun

If you subscribed via the MapMyFitness website

• Open a web browser and sign in to your MapMyRun/MapMyFitness account.
• Go to your Subscription Settings or Account > Subscriptions page and select cancel.
• Your benefits continue until the end of the current billing term; auto-renew will be disabled.
• See the support article: How to Cancel Your MVP Membership.

If you subscribed via iOS (App Store)

• Open Settings on your iPhone or iPad, tap your Apple ID, then Subscriptions.
• Find MapMyRun in the list and tap Cancel Subscription.
• MapMyRun cannot cancel App Store subscriptions for you; use Apple’s system.
• Reference: Cancel MVP via iOS (Apple).

If you subscribed via Google Play

• Open the Google Play Store app, tap your profile, then Payments & subscriptions > Subscriptions.
• Select MapMyRun and tap Cancel subscription.
• Google Play manages billing and cancellations for purchases from its store.
• Reference: Cancel MVP via Google Play.

What happens when you cancel

Access after cancellation

If you cancel during a paid period, your MVP benefits typically remain active until the end of that billing term.

After the term ends, your account will revert to the free tier and premium features will no longer be available.

Renewal and data

Auto-renew is disabled on cancellation; you will not be charged again unless you re-subscribe.

Your activity data generally remains in your account after downgrade, unless you delete the account or request data removal.

Will I get a refund?

MapMyRun refund policy

MapMyRun’s stated policy: MVP memberships are non-refundable except where you request a refund within 14 days of the original purchase or renewal.

That 14-day window is a voluntary company policy, not an automatic legal right in all jurisdictions.

Exceptions and actions

• If the service fails to perform as promised (for example, major tracking failures) you may be entitled to remedies.
• To request a refund or report a problem, use the MapMyRun support pages and provide purchase proof and dates.
• Support article: MVP Membership Refund Policy.

Mapmyrun plans and pricing

Plan types

A free basic plan and a paid MVP plan are the known plan types offered by MapMyRun.

Specific local pricing can vary and is managed inside the app stores or the website.

Pricing note

Exact MapMyRun MVP subscription pricing in NZD was not available in the provided data.

For current local pricing check the MapMyRun app in the New Zealand App Store or Google Play store.

Your consumer rights in New Zealand

Legal context

Under New Zealand law, there is no automatic 14-day cooling-off right for digital services unless promised by the seller.

The app’s 14-day refund window is a voluntary policy and not a statutory entitlement under NZ law.

When you may have remedies

• If the app is not of acceptable quality or does not perform as promised you may have remedies under the Consumer Guarantees Act.
• If you were misled about the subscription or features, the Fair Trading Act can apply and you may seek a refund or remedy.
• Keep records and contact MapMyRun support first; escalate to consumer protection if needed.

Customer experiences

Positive feedback

Many users praise MapMyRun for clear route tracking, distance, pace, elevation and overall workout statistics.

Reviews highlight smooth syncing with devices and good app ratings in stores.

• Example review: product review.
• Expert overview: garage gym review.

Negative feedback

Some users report GPS glitches, zig-zag routes, or sync failures with wearables and third-party devices.

Other complaints include occasional poor customer support responses and slow bug fixes.

• User reports: user complaints.
• Community threads: Reddit discussion.

Documentation checklist

Before contacting support

• Account email or username used for the MapMyRun account.
• Proof of purchase or receipt showing date and payment method.
• Subscription source (Website, Apple App Store, Google Play).

When requesting refund or help

• Screenshots of subscription status, receipts and any error messages or GPS anomalies.
• Dates and times of affected workouts and a short description of the problem.
• Order or transaction ID from the app store if applicable.

Common mistakes

Canceling in the wrong place

One common mistake is cancelling via the MapMyRun website when the subscription was purchased through Apple or Google.

App-store purchases must be cancelled through the issuing store; MapMyRun cannot cancel those for you.

Assuming a legal cooling-off period

Another mistake is treating the app’s 14-day voluntary refund window as a statutory right in New Zealand.

If the app works as described, that 14-day policy may not apply legally; documenting problems is important.

Comparative recap

Quick comparison

The table below summarises cancellation method, refund likelihood and key notes for each subscription route.

How to read it

Use this to check where you purchased the subscription before attempting to cancel or request refunds.

After cancelling

Confirm cancellation

• Check your subscription status and future billing in your account or the app store.
• Keep confirmation emails or screenshots showing cancellation and the end date.

Further steps and support links

• Website cancellation help: How to Cancel Your MVP Membership.
• iOS cancellation help: Cancel via iOS (Apple).
• Google Play cancellation help: Cancel via Google Play.
• Refund policy: MVP Membership Refund Policy.

Address

Global headquarters

Under Armour, Inc., 1020 Hull Street, Baltimore, Maryland 21230, United States.

No dedicated New Zealand postal cancellation address was identified in the provided data; the company recommends cancelling via the app or app store.

When to use postal contact

If you need to send formal correspondence, use the global HQ address above and include all account and purchase details.

For faster resolution, use the support links listed in the "After cancelling" section first.