Cancel Mirror: Easy Method

What is Mirror

Overview

Mirror is a home fitness product and subscription service that streams workout classes and tracks performance through a wall-mounted mirror device or mobile apps.

Services are offered directly via Mirror's own site/app and via mobile platforms (Apple App Store, Google Play). Policies differ by purchase channel.

Main providers

Mirror Inc. operates the app and membership services and publishes its refund policy and terms online.

Purchases made through Apple or Google are subject to those platforms' billing and refund rules rather than Mirror Inc.'s direct refund handling.

How to cancel Mirror

Cancel via Mirror (own site or app)

• Sign in to your Mirror account on the website or in the Mirror app.
• Go to Account or Subscription settings and select the option to cancel auto-renewal.
• If you cannot cancel from the account page, contact Mirror support for assistance using the support link in your account.

Cancel via third-party platforms

• If you subscribed through Apple App Store, cancel via your Apple ID subscription settings or request refunds from Apple.
• If you subscribed through Google Play, cancel via Google Play subscriptions or request refunds from Google.
• Mirror Inc. cannot process cancellations or refunds for purchases made through Apple or Google; you must use those platforms.

What happens when you cancel

Access after cancellation

When you cancel an active subscription, access typically continues until the end of the current billing cycle (monthly or yearly).

Cancellation usually stops future auto-renewals but does not immediately terminate access or delete your account.

Renewal and account data

Auto-renewal will be disabled so you are not billed again after the current period ends.

Your account data and settings may be retained; check Mirror's privacy policy or contact support if you want data removed.

Will I get a refund?

Refunds for direct Mirror purchases

Mirror's own terms indicate no partial refunds during an active subscription period and they offer a free 14-day trial before purchase.

For purchases directly through Mirror's site/app, refunds are limited and subject to the terms stated by Mirror.

Refunds for Mirror Inc. app purchases and renewals

• Mirror Inc. states refunds are available only within 7 days of a first-time premium subscription purchase; after that, refunds are not generally provided unless required by law.
• No refunds are provided for automatic renewals; you must cancel at least 24 hours before renewal to avoid being billed for the next period.
• If you purchased through Apple or Google, you must request refunds from those platforms; Mirror Inc. cannot issue refunds for third-party platform purchases.

Sources: Mirror Terms of Service, Mirror Refund Policy.

Mirror plans and pricing

Pricing availability

Official New Zealand (NZD) pricing for Mirror hardware or membership is not published in dedicated New Zealand channels or the NZ App Store.

Available official figures are in USD; see the notes below and verify in your purchase channel before buying.

Summary table

Your consumer rights in New Zealand

Key laws that may apply

The Consumer Guarantees Act 1993 and the Fair Trading Act 1986 protect consumers in New Zealand when goods or services are faulty, misrepresented, or not fit for purpose.

These laws apply mainly to purchases made in New Zealand; cross-border purchases can be more complex to enforce.

Practical steps under NZ rights

• If a product is faulty or a service is not provided as promised, you can seek remedies such as repair, replacement or refund under NZ law.
• If you bought through Apple/Google, start with the platform provider for refunds and then contact Mirror for support; keep records and escalate to your payment provider if needed.
• For unfair conduct or misleading claims, you can contact the Commerce Commission or Citizens Advice Bureau for guidance.

Customer experiences

Common positive points

Many users appreciate the ability to cancel auto-renewal at any time via their account or by contacting support, with access continuing to the end of the billing period.

Users value the free trial window offered directly by Mirror before committing to a paid subscription.

Common negative points

Customers who purchased via Apple or Google often report confusion because Mirror cannot issue refunds for those purchases and platform refund processes differ.

Some users expect immediate refunds after renewal or immediate loss of access after cancellation; those expectations can cause dissatisfaction.

Documentation checklist

Essential items to have ready

• Account email and username used for the Mirror account.
• Order number, invoice, or receipt showing the original purchase date.
• Payment method details (last four digits of card, Apple ID, Google account) and billing date.

Helpful extras

• Screenshots of subscription pages, renewal notices, and cancellation confirmations.
• Any support ticket numbers, emails exchanged with Mirror support, and timestamps.

Common mistakes

Using the wrong cancellation method

Many users try to cancel through Mirror when the subscription was made via Apple or Google; these need to be cancelled through the platform used for purchase.

Always check the original confirmation email to see which billing channel charged you.

Timing and refund expectations

Users sometimes miss the cancellation window (e.g., 24 hours before renewal) and are charged for another period; automatic renewals usually require advance cancellation.

Assuming a refund after an auto-renewal when the policy disallows refunds is a frequent source of complaint; read the refund policy and keep records.

Comparative recap

Quick comparison overview

After cancelling

Next steps

Keep records of your cancellation confirmation and any support correspondence until billing and access have fully ended.

If you are charged after cancelling, contact Mirror support and your payment provider immediately to dispute the charge.

Useful links

• Mirror Terms of Service
• Mirror Refund Policy
• Apple - cancel subscriptions
• Google Play - cancel or refund subscriptions
• Citizens Advice: Your rights when buying online
• Commerce Commission NZ

Address

Postal address for notices

Daily Mirror Newspapers Limited Attn: Customer Service / Administration

One Canada Square Temple Square, Temple Street 5 L2 5RH Liverpool United Kingdom

How to use this address

This UK address is an official postal contact used for notices; it is not a dedicated New Zealand address but may be used for postal cancellation notices if required.

When sending cancellations by post, include your account details, order number, and a clear statement that you are cancelling the subscription. Keep a copy and proof of posting.