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Cancellation service #1 in New Zealand
Cancel Performance Golf Zone: Easy Method
What is Performance Golf Zone
Service overview
Performance Golf Zone is a subscription-based golf service/platform that offers memberships, digital content and access to training resources or clubs such as "Scratch Club".
The site and membership offerings appear to operate internationally, with user reports and webpages showing account login and cancellation features online.
Typical offerings
Offerings include monthly or annual memberships, digital content and access to member-only services or trials.
Physical goods are sold via Performance Golf (retailer) with a separate returns policy for product purchases.
How to cancel Performance Golf Zone
Cancel via your online account
- Log in to your account on the Performance Golf Zone site.
- Go to "Account Settings" and click "Cancel Membership".
- Confirm the cancellation by clicking "Submit".
- Expect an email confirmation once the cancellation is processed.
Cancel by phone or email
- Email the support address: [email protected] to request cancellation.
- Or call the listed phone number: 1-800-523-15760 and request cancellation from an agent.
- Allow 1 - 2 billing cycles for email/phone cancellations to be confirmed by email.
Cancel recurring payments
- Also cancel any recurring payments directly with your payment provider (bank, card issuer or PayPal) to stop future charges.
- Check for trial offers or add-on subscriptions (e.g., Scratch Club) and cancel those separately if applicable.
What happens when you cancel
Access after cancellation
When you cancel, your membership generally remains active until the end of the paid billing cycle.
Access to member content typically continues until that cycle expires; then access is removed.
Renewal and billing
Automatic renewal should stop after cancellation, provided you follow the cancellation steps and any payment-provider steps.
If you were on an annual plan, early cancellation might not cancel existing charges already processed for the year.
Data and account details
Your account data (profile, history, receipts) may be retained by the service after cancellation according to their data policy.
Request account deletion separately if you need your personal data removed; retain copies of receipts for records.
Will I get a refund?
Refunds for physical products
Performance Golf (retailer) offers a 365-day return window for physical products if items are in resalable condition.
You must obtain an RMA (Return Authorization Number) before returning items; return shipping is at your cost.
Refunds for product returns are issued to the original payment method after receipt and inspection.
Refunds for memberships and digital content
Digital products, membership fees (including Scratch Club) and trial subscriptions are generally non-refundable.
Monthly memberships can often be cancelled without penalty; annual plans may incur cancellation fees if ended within the first year.
Exceptions and timing
- If you believe you were misled (e.g., automatic enrolment not disclosed), New Zealand consumer law may provide remedies.
- Keep evidence (emails, screenshots, receipts) when disputing charges or requesting refunds.
Performance Golf Zone plans and pricing
Pricing availability
No verified New Zealand-specific pricing for 2024/2025 was found for Performance Golf Zone.
Some reports reference US-dollar subscription amounts (approx. US$29/month), but these are not confirmed for NZ customers.
Plans table
| Plan | Billing | NZ Pricing |
|---|---|---|
| Monthly membership | Monthly | Varies |
| Annual membership | Annually | Varies |
| Scratch Club / Add-ons | Recurring | Varies |
Your consumer rights in New Zealand
Relevant laws
New Zealand consumers are protected by laws including the Consumer Guarantees Act and the Fair Trading Act.
These laws prohibit misleading or deceptive conduct and require clear disclosure of important contract terms.
Automatic renewals and disclosure
Automatic renewals must be clearly disclosed; buried subscription terms may breach fair trading obligations.
If subscription terms were not clearly presented, you may have grounds for refund or other remedies under NZ law.
Where to get help
For persistent issues, you can raise a dispute with your bank or card issuer, and contact NZ consumer authorities for guidance.
Keep records of communications, charges and screenshots to support a formal complaint if needed.
Customer experiences
Positive feedback
Some users report prompt and helpful customer service with courteous issue resolution and refunds handled quickly.
Several customers received refunds even when orders were mistaken or they were unsatisfied, indicating flexibility in some cases.
Negative feedback
There are frequent complaints about automatic enrolment in monthly subscriptions after purchases without clear notice.
Users have criticised aggressive upselling, hidden recurring charges and difficulty cancelling some subscriptions.
Risk indicators
Some online risk services have flagged performancegolfzone.com as medium risk for potential phishing or spam signals.
Several forum and review posts describe the model as confusing or deceptive; exercise caution and document transactions.
Documentation checklist
Essential items to have ready
- Account email and username used for registration.
- Order number(s) and receipts showing charges or trial starts.
- Payment method details (last four digits of card, PayPal email, etc.).
Evidence for disputes
- Screenshots of subscription pages, checkout boxes and any hidden opt-ins.
- Copies of emails, chat transcripts and cancellation confirmations.
- RMA number and tracking details for returned physical goods.
Common mistakes
Not cancelling both subscription and payment method
A common mistake is only cancelling the membership on the site but not stopping recurring payments at the bank or card, which can result in continued charges.
Always check both the account settings and your payment provider.
Missing confirmation and trial auto-renewals
Some users assume cancellation is immediate and stop monitoring for confirmation emails; keep the confirmation email as proof.
Trials or add-on services (e.g., Scratch Club) may auto-enrol and auto-renew if not explicitly cancelled before the trial ends.
Returning items without RMA
Returning physical goods without obtaining an RMA can delay or void refunds; always request an RMA before shipping returns.
Return shipping is usually the customer's responsibility unless otherwise agreed.
Comparative recap
Quick method comparison
| Method | Speed of cancellation | Refund likelihood | Notes |
|---|---|---|---|
| Online account cancellation | Immediate processing; access ends at cycle end | Depends on plan type (monthly typically no refund; annual may not be refunded) | Best for immediate proof; saves confirmation email |
| Email or phone support | May take 1 - 2 billing cycles for confirmation | Possible for product returns; memberships often non-refundable | Keep call or email records; request written confirmation |
| Payment provider cancellation | Varies by provider; can stop future charges quickly | Does not guarantee retrospective refunds | Useful to stop renewals if website cancellation fails |
After cancelling
Follow-up actions
Keep the cancellation confirmation email and any reference numbers for at least six months.
Check your card or bank statements for any unexpected post-cancellation charges and report them promptly.
Helpful links and contacts
- Performance Golf Zone - Cancellation info
- Performance Golf Zone - Login / Account
- Performance Golf - Return policy (physical goods)
- New Zealand consumer protection - general guidance
- New Zealand Commerce Commission
Address
Known contact details
Performance Golf Zone
Performance Golf Zone [Insert Street Address] [City, State, Zip Code] United States of America
Notes on location
An official New Zealand-specific mailing address for cancelling Performance Golf Zone was not found in available sources.
If you need a postal contact in NZ, consider using your bank dispute process or NZ consumer authorities if charges continue after cancellation.
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Written by Harper Davies
Regulatory watch · 4 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 4 years to make sure every Postclic template is compliant and admissible in court.