Cancel Pliability: Easy Method

What is Pliability

Overview

Pliability is a digital service and app that provides guided stretching and mobility content, formerly known as ROMWOD. It offers subscription plans and separate sales such as apparel, mats, and courses.

Where it is provided

The service is available via the Pliability website (pliability.com) and as a mobile app distributed through the Apple App Store and Google Play. Some purchases and subscriptions are handled by the app stores rather than directly by Pliability.

How to cancel Pliability

Cancel via Web (browser)

If you subscribed or manage your account on the Pliability website you must cancel using a browser.

• Go to pliability.com and sign in.
• Open Settings → Plans & Payment.
• Select Cancel Membership and follow prompts to confirm cancellation.
• Note: billing stops immediately but access continues until the current billing cycle ends.
• Account deletion is a separate, permanent action and is not the same as cancelling a subscription.

Cancel via App Store (iOS) and Google Play

If your subscription was purchased through Apple or Google Play you must cancel through those platforms, not on the Pliability website.

• iOS: Use Settings → [your name] → Subscriptions, or open the App Store → your account → Subscriptions, then find Pliability and Cancel.
• Google Play: Open the Google Play app → Profile → Payments & subscriptions → Subscriptions → select Pliability → Cancel.
• Pliability cannot cancel App Store or Google Play subscriptions for you; use the store's subscription management tools.

What happens when you cancel

Access and billing

When you cancel a subscription paid via the Pliability website billing stops immediately but you generally retain access until the end of the current paid cycle.

For App Store or Google Play subscriptions access typically continues until the end of the paid period managed by that store.

Account and data

Account deletion is separate and permanent; cancelling does not automatically delete your account or personal data.

If you need account deletion contact Pliability via their website support; note deletion may be irreversible.

Will I get a refund?

Digital subscriptions (web/app)

Pliability’s terms do not promise refunds for subscriptions and limit liability; there is no explicit refund guarantee for digital subscriptions in their Terms of Service.

If you purchased via the App Store or Google Play, any refund request for the store purchase must be handled through Apple or Google’s refund processes.

Exceptions: physical goods and courses

• Physical shop items (apparel & mats): Unused, new-condition items may be returned or exchanged within 30 days of delivery; customer pays return shipping. Used or damaged items may be refused.
• Courses (Pliability Stretch Academy): To get a refund you must request in writing at least 30 days before the course start; refunds are subject to a NZ$100 administration fee. No refunds or credits after that deadline or once the course has begun.

Pliability plans and pricing

Listed plans

Pricing for New Zealand in-app purchases (App Store) is shown in the table below. These are the App Store-listed NZ prices as of January 2026.

Notes on pricing

Other regional prices (for example US pricing) do not apply to New Zealand listings. In-app purchases are billed by the app store when purchased through the app.

Your consumer rights in New Zealand

Digital content and the 14-day cooling-off

New Zealand consumers generally have a 14-day right to cancel distance purchases for some goods and services, but that right can be limited for digital content if the content is downloaded or used within the period.

Pliability’s Terms do not explicitly honour a general refund right for subscriptions and may treat downloaded or used content as outside the cooling-off allowance.

Physical goods and statutory guarantees

For physical goods you are protected by the Consumer Guarantees Act: you may get repair, replacement, or refund for faulty or misdescribed items regardless of a seller’s private policy.

Pliability’s 30-day return policy for new, unused items does not override your statutory rights under NZ law.

Courses and unfair terms

Course cancellation rules (30-day prior written notice with NZ$100 fee) may be subject to consumer protection and fair trading rules if those terms are unfair or misrepresented.

If you believe a term is unfair you can seek advice from Consumer NZ or the Commerce Commission for next steps.

Customer experiences

Positive feedback

Many users praise Pliability for helping establish consistent stretching routines and improvement in mobility, with some calling it excellent value for their needs.

Long-time users note the app has improved over time and expanded content relevant to different sports and activities.

Negative feedback

Several users report unexpected auto-renewals, lack of notifications or receipts, and difficulty obtaining refunds from support.

Some users describe cancellations as problematic when subscriptions were purchased through stores or when support was slow to respond.

Documentation checklist

What to gather before contacting support

• Account email and username used for Pliability.
• Subscription receipts or purchase confirmation (App Store/Google Play receipts or Pliability web receipts).
• Screenshots of your subscription status, cancellation attempts, and any error messages.

What to include if returning goods or disputing charges

• Order number and delivery confirmation for physical goods.
• Photos of the item condition if claiming damage or fault.
• Course registration details and written cancellation request (for course refunds).
• Records of email or chat correspondence and dates of contact.

Common mistakes

Cancel on the wrong platform

A common error is cancelling via the Pliability website when the subscription was purchased through Apple or Google Play.

Always check which billing method processed the charge before attempting cancellation.

Not saving confirmation or proof

Many users forget to save the cancellation confirmation or a screenshot and later cannot prove they cancelled before a renewal.

Always keep receipts, confirmation emails, or screenshots showing the cancellation timestamp.

Assuming automatic refunds

Expecting an automatic refund after cancelling is risky; Pliability’s terms do not guarantee refunds for subscriptions and app stores have their own processes.

If you believe you are owed a refund under NZ law, gather evidence and contact consumer advice services if support refuses.

Comparative recap

Quick comparison

The table below summarises cancellation method, refund likelihood, access after cancellation and key notes for each platform.

How to read this table

Use the Platform row to match where you originally purchased the subscription before following the cancellation steps in this guide.

After cancelling

What to do immediately

• Save any cancellation confirmation, screenshots, and receipts.
• Monitor your bank or card statement for any unexpected future charges.

Helpful links and next steps

• Pliability website - account settings and support.
• Apple: manage subscriptions - cancel or request App Store refunds.
• Google Play: manage subscriptions - cancel or request Google Play refunds.
• Consumer Protection (NZ) - rights and dispute guidance.
• Consumer NZ - independent consumer advice.

Address

Postal address information

Pliability has not publicly provided a New Zealand postal address for cancellations or returns.

If you require written correspondence, use the website support channels or ask Pliability support for a mailing address.

How to contact instead

Contact Pliability using the support/contact options on pliability.com or use the in-app help where available for non-subscription store purchases.

For App Store or Google Play purchases, use Apple or Google support channels for billing and refund disputes.