Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Cerebral service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Cerebral: Easy Method
What is Cerebral
Overview
Cerebral is a telehealth service that offers online mental health care, including therapy, psychiatry, and prescription management through virtual visits and messaging.
The service connects patients with clinicians and manages subscriptions for ongoing care and medication support via web and mobile app platforms.
How the service is delivered
Cerebral operates through its website and mobile apps; users subscribe to ongoing care plans which may auto-renew unless cancelled.
Platform billing and cancellation rules can differ depending on whether the subscription was started on the web, iOS App Store, or Google Play.
How to cancel Cerebral
Cancel via the web (cerebral.com)
- Sign in to your User Account on cerebral.com.
- Go to account settings and select "Cancel Subscription" at least one day before the next scheduled billing date.
- Complete the cancellation prompts. Cancellation stops future charges but remains effective until the end of the current subscription period.
Cancel via mobile stores
- iOS (App Store): Open your Apple ID Subscriptions settings and cancel the Cerebral subscription at least 24 hours before the period ends to avoid auto‑renewal. See Apple support for instructions: Manage subscriptions on your Apple device.
- Google Play (Android): Open Google Play > Payments & Subscriptions > Subscriptions, find Cerebral and choose Cancel. Cancellation stops auto‑renewal and stays effective until the period ends. See Google help: Cancel a subscription.
What happens when you cancel
Access after cancellation
When you cancel, your subscription will not renew at the next billing date but remains active through the end of the current paid period.
Your account itself remains active unless you separately delete or deactivate it; deleting an account does not automatically cancel a subscription.
Billing and data
Cancellation prevents future charges but does not retroactively remove charges already billed for the current period.
Your clinical records and messaging history are subject to Cerebral’s data and privacy policies; check the provider’s policy or contact support for data-deletion requests.
Will I get a refund?
Cerebral's stated policy
Cerebral’s terms state that purchases and subscription fees are generally non‑refundable for partial periods, except as required by applicable law.
The company may issue refunds or credits at its sole discretion, but it is not contractually obligated in all cases to provide them.
Exceptions and practical options
- Statutory rights: In New Zealand, consumer law may override a "no refunds" clause and provide rights such as cooling‑off or refund remedies where applicable.
- Historical/regulatory context: U.S. enforcement actions have previously required reimbursements and highlighted cancellation difficulties, which may inform outcomes elsewhere.
- Practical steps: If you seek a refund, escalate firmly: contact support, request manager review, and cite local consumer law and/or the regulatory history if relevant.
Cerebral plans and pricing
Published pricing availability
No explicit New Zealand (NZD) pricing for Cerebral was located in publicly available sources.
Pricing appears published in USD only; local NZD amounts will depend on exchange rates and your payment processor.
Summary table
| Plan | Price (NZD) | Notes |
|---|---|---|
| Subscription plans | Varies | No published NZD pricing; official site lists USD only. |
Your consumer rights in New Zealand
Basic protections
New Zealand consumer law provides statutory protections that can override contractual "no refund" clauses where goods or services are faulty or not provided as described.
Key protections may include remedies under the Consumer Guarantees Act and fair trading laws administered by the Commerce Commission.
Practical application
- Cooling‑off or refund rights can apply depending on the nature of the service and the timing of purchase.
- If you believe Cerebral breached consumer law, you can complain to the Commerce Commission or seek dispute resolution through consumer protection channels: consumerprotection.govt.nz.
Customer experiences
Positive reports
Many users report that Cerebral improved access to care, with professional and caring staff, easy scheduling, and helpful outcomes for anxiety, depression, and ADHD.
Positive comments frequently note convenience for rural patients and responsiveness from clinicians in some cases.
Negative reports
Common complaints include unexpected billing, difficulty cancelling, and unresponsive support, with some users describing charges after attempted cancellation.
There are documented regulatory concerns and consumer stories that indicate cancellation and refund processes have sometimes been problematic.
Documentation checklist
What to gather before contacting support
- Account email or username used with Cerebral.
- Dates of subscription start and attempted cancellation.
- Copies or screenshots of billing statements and charges.
- Confirmation messages, cancellation screens, or support correspondence.
Evidence for escalations
- Saved screenshots of subscription status in your account or app store subscription page.
- Payment receipts from your bank or card provider showing disputed charges.
- Any automated acknowledgements or emails from Cerebral confirming actions.
Common mistakes
Assuming account deletion cancels billing
Many users delete or deactivate their account but forget to cancel the subscription first; account deletion does not automatically stop recurring charges.
Always cancel the subscription explicitly via the platform you used to subscribe before deleting an account.
Using the wrong cancellation method
Another common error is attempting to cancel an App Store or Google Play subscription via the Cerebral website; platform subscriptions must be cancelled through Apple or Google.
Also, waiting until the last minute can risk missing the required 24‑hour or one‑day cutoff for avoiding auto‑renewal on some platforms.
Comparative recap
Quick comparison
| Platform | How to cancel | Effect of cancellation | Refund stance |
|---|---|---|---|
| Web (cerebral.com) | Use "Cancel Subscription" in your User Account at least 1 day before billing. | Stops future charges; remains active until end of current period. | Generally non‑refundable for partial periods; refunds at company discretion or as required by law. |
| iOS (App Store) | Cancel via your Apple ID Subscriptions settings at least 24 hours before period end. | Auto‑renewal stops; access continues until period ends. | Apple‑managed subscriptions: refunds handled via Apple; Cerebral's policy may not apply. |
| Google Play (Android) | Cancel through Google Play > Payments & Subscriptions > Subscriptions. | Auto‑renewal stops; subscription remains until period end. | Google‑managed subscriptions: refunds handled via Google Play processes; company may also consider refunds. |
After cancelling
Follow-up actions
- Save confirmation of cancellation and check your next bank/card statement for any unexpected charges.
- If charged after cancellation, contact Cerebral support and your payment provider promptly and provide documentation.
Helpful links
- Cerebral official website
- Apple - manage subscriptions
- Google Play - cancel a subscription
- New Zealand consumer protection
Address
Mailing address for correspondence
Cerebral Inc. / Cerebral Medical Groups, 2093 Philadelphia Pike #9898, Claymont, DE 19703
How to use this address
You may use the mailing address for formal dispute letters or certified exchange if required by your insurer or legal advisor.
Keep copies of any mailed correspondence and proof of postage or delivery for recordkeeping and escalation purposes.
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FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.