Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Fresha service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Fresha: Easy Method
What is Fresha
Overview
Fresha is an appointment booking and business-management platform used by salons, spas and similar Partners. Fresha itself does not provide services directly; bookings are made with the Partner listed on each booking.
How Fresha operates
Fresha provides the booking infrastructure, marketplace exposure and payment processing options for Partners. The legal contract for any appointment or service sits between the customer and the Partner, not Fresha.
How to cancel Fresha
Cancelling a booked appointment
- Check the booking confirmation for the Partner's Cancellation Policy and cutoff times (for example 24 or 48 hours).
- Use the Fresha platform (app or web) to cancel if the booking was made there, or contact the Partner directly by phone, email or the contact method shown on your booking confirmation.
- If you cannot reach the Partner, contact Fresha support by email or the support form for help; include booking reference and timestamps.
Cancelling subscriptions and app purchases
- Subscriptions purchased via the Apple App Store must be cancelled through your Apple ID subscription settings; Fresha cannot cancel these for you.
- Subscriptions purchased via Google Play must be cancelled through your Google Play account; Fresha cannot cancel these for you.
- For any account-level changes on Fresha (plan upgrades/downgrades) use the Fresha account settings or contact Fresha sales/support as shown in your account.
What happens when you cancel
Booking cancellations
When a booking is cancelled it is subject to the Partner's policy: refunds, no-show fees or partial charges may still apply according to that policy.
Fresha may show the cancellation in your booking history, but it does not automatically negate Partner charges that are permitted by the Partner's policy.
Account and subscription effects
If you cancel a paid Fresha plan (via Fresha, not App Store/Google Play) your access level will change according to the billing cycle and Fresha's account rules.
App-store subscriptions stop renewing only when cancelled through Apple or Google; data retention and access may remain available per Fresha terms.
Will I get a refund?
Gift cards
- Fresha offers a 14-day cancellation (return) policy for Gift Cards from the day after receipt, provided the card has not been redeemed.
- To request a Gift Card cancellation use Fresha support (email or support form) and include the gift card code and proof of purchase.
Service and product refunds
- Refunds for services or products booked via Fresha depend on the Partner’s Terms of Sale and local consumer law in New Zealand.
- Fresha may assist or facilitate refunds at its discretion if the Partner and customer agree, but Fresha is not obligated to refund on behalf of a Partner.
- There is no universal 14-day cooling-off right specified by Fresha for NZ services; local rights depend on NZ law and the Partner’s policy.
Fresha plans and pricing
Plan list
| Plan | Price | Period | Key features |
|---|---|---|---|
| Independent | Free | Monthly | One-person businesses - single calendar, single login, 20 free messages per month, email support |
| Team | US$9.95 per team member | Monthly | Multiple calendar columns, 100 free messages and 50 free marketing emails per team member, 24/7 phone/chat support |
| Enterprise | Custom rates (contact sales) | Custom | For high-volume businesses with over 20 team members |
Pricing notes
Official Fresha pricing is shown in USD; New Zealand customers will see NZD equivalents via their bank's currency conversion.
Additional fees (marketplace/new-client fees, payment processing, add-ons, messaging overages) may apply as described by Fresha and the Partner.
Your consumer rights in New Zealand
Key NZ consumer protections
New Zealand consumers are protected by laws such as the Consumer Guarantees Act and the Fair Trading Act, which cover reasonable quality, description and fair trading.
These laws can affect refund and cancellation rights depending on whether the Partner is a NZ business and how the service was supplied.
Fresha's role and legal position
- Fresha’s Terms state that outside the UK local law applies; Fresha is generally not the contracting party for appointments - the Partner is.
- For disputes over services, pursue resolution with the Partner first, then with Fresha support if the Partner is non-responsive, and finally seek NZ consumer advice if needed.
Customer experiences
Positive feedback
- Users commonly praise Fresha’s clean interface, ease of use and a strong free tier suitable for small salons.
- Many reviewers note prompt and helpful customer support experiences when issues are straightforward.
Negative feedback
- Businesses report complaints about unexpected marketplace or "new client" fees and unclear billing in some cases.
- Some reviewers describe inconsistent support tone or difficulty disputing charges, and concerns about hidden fees for no-shows or multi-staff bookings.
Documentation checklist
Required booking documents
- Booking confirmation email or SMS (booking reference, date/time, Partner name)
- Payment receipts or card transaction records showing charge amounts and dates
Supporting evidence for disputes
- Screenshots of the booking page, Partner cancellation policy and any messages exchanged with the Partner
- Gift card code, proof of purchase and evidence of non-redemption if requesting a Gift Card return
Common mistakes
Assuming Fresha can cancel everything
Many people try to cancel App Store or Google Play subscriptions through Fresha; those must be cancelled via Apple or Google.
Similarly, expecting Fresha to override Partner cancellation fees without contacting the Partner first often causes delays.
Missing deadlines and documentation
Failing to check the Partner's cutoff times (for example 24 - 48 hours) leads to charges that are permitted by the Partner's policy.
Not saving booking confirmations, screenshots or payment receipts reduces your options when disputing a charge.
Comparative recap
How Fresha compares on key points
| Topic | Fresha | Typical Partner / NZ law |
|---|---|---|
| Who you contract with | Platform provider; bookings are made with Partners | Partner provides the service and is usually the contracting party |
| Cancellation method | Via Fresha platform, directly with Partner, or Fresha support for facilitation | Partner’s cancellation policy and NZ consumer law apply |
| Refunds | Depends on Partner; Fresha may facilitate gift-card returns (14 days) and discretionary refunds | Partner must comply with NZ consumer laws (Consumer Guarantees Act, Fair Trading Act) |
| Subscriptions | Account plan changes via Fresha; App Store/Google purchases cancelled through Apple/Google | Apple/Google store rules govern those subscriptions |
| Customer support | Provides platform support and dispute facilitation; mixed reviews on responsiveness in complex billing disputes | Partner is primary contact for service-level issues |
After cancelling
Immediate steps
- Confirm you have a cancellation confirmation from the Partner or Fresha and save it (screenshot/email).
- Check your bank or card statement for any refunds or charges and note the transaction IDs.
Further actions and useful links
- If you purchased an app subscription from Apple: Manage Apple subscriptions.
- If you purchased via Google Play: Cancel Google Play subscriptions.
- Fresha Terms of Service: Fresha Terms of Service.
- Fresha Gift Card Terms: Fresha Gift Card Terms.
- New Zealand consumer guidance: Consumer Protection NZ and Consumer NZ.
Address
Postal correspondence
Fresha (local/exposure / general correspondence) P O Box 1068, Shortland Street, Auckland 1140, New Zealand.
Notes on contacting
Use the booking confirmation to identify the Partner and preferred contact method. For platform issues or Gift Card requests, include booking IDs and receipts when contacting Fresha support.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.