Cancellation service #1 in United States
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Hims service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Hims: Easy Method
What is Hims
Service overview
Hims is a telehealth and e‑commerce provider that offers prescription treatments, over‑the‑counter products, and remote consultations for men’s and women’s health needs.
Services are delivered through online assessments, a mobile app, and home delivery of medications and products from the company.
How Hims works
Customers complete an online medical questionnaire or consult a clinician remotely; if appropriate, prescriptions and products are supplied on a subscription or one‑off basis.
Subscriptions typically renew automatically unless cancelled before the renewal processing window.
How to cancel Hims
Cancel via web / online account
- Sign in to your Hims account on the website.
- Go to your subscriptions or orders area and locate the active subscription.
- Cancel at least 48 hours before your next order date to prevent renewal processing.
- Note: Orders already processing or shipped cannot be cancelled via the account.
Cancel via the app (iOS / Android)
- Open the Hims/Hers app and sign in.
- Navigate to Account > Subscriptions > Edit Upcoming Orders > Manage Subscription.
- Make changes or cancel before the subscription's processing starts.
- Keep a screenshot or confirmation of the cancellation in case of disputes.
What happens when you cancel
Access and deliveries
Cancellation prevents future automatic renewals if done before the 48‑hour processing cutoff.
If an order is already processing or shipped, cancellation through the account will not stop that shipment.
Account and data
Your account remains active after cancellation so you can access past prescriptions and records unless you request account deletion.
Check Hims’ privacy policy or contact support if you want your personal data removed after cancelling.
Will I get a refund?
Official refund policy
Hims’ terms state there are generally no refunds for partially used subscription periods.
Refunds may be granted on a case‑by‑case basis at Hims’ sole discretion.
New Zealand exceptions and remedies
- New Zealand does not provide an automatic 14‑day cooling‑off right for digital medical subscription services like Hims.
- Under the Consumer Guarantees Act (CGA), if a service is faulty, not fit for purpose, or misdescribed you may be entitled to remedies such as repair, replacement, cancellation and refund.
- If you think Hims has breached your CGA rights, you can request remedies or raise a complaint with the Disputes Tribunal or relevant regulator.
Hims plans and pricing
Overview
Public NZ‑specific pricing for Hims subscription plans was not found in available sources.
The table below reflects that exact local pricing data is not available.
Pricing table
| Plan or product | New Zealand price (NZD) | Notes |
|---|---|---|
| Weight‑loss / GLP‑1 treatment | Varies | USD pricing examples exist (e.g., US$69 - 199/mo); no confirmed NZ pricing found. |
| Hair loss treatments / minoxidil | Varies | Retail resellers list some products in NZD; official NZ subscription pricing not located. |
| Sexual health prescriptions | Varies | Pricing shown on US site; local NZ pricing not confirmed. |
Your consumer rights in New Zealand
Key legal guarantees
The Consumer Guarantees Act applies to services supplied in trade in New Zealand, including digital and telehealth services.
Services must be provided with reasonable care and skill, fit for purpose, and delivered within a reasonable time.
Remedies and limitations
- If a service is faulty or misdescribed you can seek remedies: fix, replacement, refund, or cancellation under the CGA.
- Businesses cannot lawfully contract out of CGA rights by terms such as "no refunds".
- The Fair Trading Act may apply where representations about services are misleading or deceptive.
Customer experiences
Positive themes
- Many users praise the convenience of telehealth, the discretion of delivery, and a generally user‑friendly app.
- Some customers report good treatment outcomes for hair growth, sexual health, and weight‑loss programs.
Negative themes
- Common complaints include unexpected auto‑renewals and difficulty cancelling subscriptions.
- Users frequently report challenges obtaining refunds, charges after cancellation, and slow or poor customer service responses.
Documentation checklist
What to gather before contacting Hims
- Account email and username, subscription/order ID, and next order date.
- Payment method details and transaction records showing the charge you want to dispute.
- Screenshots of subscription screens, cancellation attempts, confirmation messages, and any error messages.
What to prepare if escalating a complaint
- Copies of Hims’ terms, your cancellation request and dates, and any reply from Hims support.
- Records of attempts to stop shipments and any returned parcels or carrier tracking numbers.
- References to the Consumer Guarantees Act if you are asserting statutory remedies.
Common mistakes
Missing the 48‑hour window
Customers often try to cancel after the 48‑hour processing cutoff and find the subscription has already renewed.
Always check the specific "next order date" in your account and cancel at least 48 hours before that time.
Relying on a change‑of‑mind cooling‑off
Some assume New Zealand offers a 14‑day automatic right to change their mind for online medical subscriptions; this does not apply to digital medical subscriptions like Hims.
If you expect a refund for change‑of‑mind, you may be disappointed - focus on statutory CGA remedies for faults instead.
Comparative recap
Quick comparison
The table below summarizes how Hims’ practices align with key cancellation and refund expectations in NZ.
Comparison table
| Feature | Hims practice | Typical NZ consumer expectation / law |
|---|---|---|
| Cancellation window | Cancel at least 48 hours before next order processing. | Cancellations before service fulfilment accepted; check processing cutoffs. |
| Refunds for partial periods | Generally no refunds; possible case‑by‑case exceptions. | CGA allows refund/cancellation if service is faulty or misdescribed. |
| Cooling‑off rights | No automatic 14‑day change‑of‑mind refund for digital medical subscriptions. | No universal 14‑day cooling‑off for such services in NZ; CGA applies for faults. |
| Ease of cancellation | Can cancel via web or app; users report mixed experiences. | Consumers should be able to cancel and obtain remedies where CGA applies. |
After cancelling
Actions to take
- Save cancellation confirmation and any reference number or screenshot.
- Monitor your card or bank statement for any continued charges and contact your bank if unauthorised charges continue.
Helpful links and escalation
- Hims official website - access your account and support resources.
- New Zealand Consumer Protection - information on the Consumer Guarantees Act.
- Commerce Commission (Fair Trading Act) - complaints about misleading conduct.
- Consumer NZ - independent consumer advice on returns and refunds.
Address
Corporate / mailing address
Hims, Inc., 2269 Chestnut Street, #523, San Francisco, CA 94123, USA.
Notes on international contact
No specific New Zealand postal cancellation address was found; international correspondence should use the US address above.
If you escalate, include full documentation and reference your attempts to cancel via the app or web account first.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.