Cancel JSHEALTH online
Cancellation service #1 in New Zealand
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Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Jshealth service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Jshealth: Easy Method
What is Jshealth
Overview
JSHealth is a brand and subscription app that offers nutrition plans, recipes, meal planners, guides and an in-app nutritionist chat, together with a separate range of nutritional products and an 8-week JSHealth Program.
Services and products
The app is a digital subscription available in monthly, quarterly and annual plans billed in USD. JSHealth also sells physical nutritional products and runs specific programs with their own terms.
How to cancel Jshealth
Cancel via the web (JSHealth account)
- Go to signup.jessicasepel.com/login and sign in to your account.
- Navigate to your account or subscription area and click “Cancel Subscription”.
- Confirm the cancellation when prompted; you should receive confirmation by email.
Cancel via mobile stores (iOS and Android)
- Apple App Store (iOS): Open Settings → tap your Apple ID → Subscriptions → select JSHealth App → Cancel Subscription.
- Google Play Store (Android): Open Play Store → Menu → Subscriptions → select JSHealth App → Cancel subscription.
- Important: Uninstalling the app does not cancel your subscription; you must cancel in the app store or via your web account.
What happens when you cancel
Access after cancellation
After cancellation you typically retain access until the end of the current paid period. Access may not be immediate removal unless the provider states otherwise.
Renewal and data
- Subscriptions renew automatically unless cancelled at least 24 hours prior to the end of the billing period.
- Your account data is usually retained according to JSHealth policies; if you want removal, contact support for data-deletion options.
Will I get a refund?
General refund policy for apps and digital products
JSHealth’s stated policy is no refunds for unused portions of digital products once downloaded or opened, except where a defect is proven under applicable consumer law.
That means app subscription or digital content refunds are generally not provided unless required by law (for example a major defect).
Exceptions and other product/program refunds
- JSHealth Program (8-week): Full refund allowed up until the end of Week 1 (the “Cancellation Window”).
- Physical products (nutritional goods): Refunds or replacements only for defects under Australian Consumer Law consumer guarantees; no change-of-mind refunds.
- US-specific promotions: Certain 90-Day Money Back Guarantees on select products for new customers; returns usually require return within the specified time and buyer pays shipping.
Jshealth plans and pricing
Published plans
| Plan | Price (USD / approx. NZD) | Period | Features |
|---|---|---|---|
| Monthly | US$9.99 (approx. NZ$16.30) | Monthly | Full app access including recipes, meal planner, nutritionist chat, guides |
| Quarterly | US$24.99 (approx. NZ$40.75) | Quarterly | Same as monthly, billed every 3 months |
| Yearly | US$59.99 (approx. NZ$97.78) | Annual | Same access, 50% saving vs monthly |
Currency and pricing note
Official pricing is published in USD. NZD equivalents above are estimates based on an approximate exchange rate (1 USD ≈ 1.63 NZD).
No NZD-denominated price is published on official JSHealth sources; your bank or store may use a different exchange rate or fees.
Your consumer rights in New Zealand
Applicable laws
JSHealth references Australian Consumer Law (ACL) in its terms, but when products or services are sold into New Zealand local law may apply.
In New Zealand, you have rights under the Consumer Guarantees Act (CGA) for faulty or not-as-described goods and services.
What this means for you
- If a product is defective or has a major failure, you may be entitled to a remedy under the CGA such as repair, replacement or refund.
- There is no automatic 14‑day cooling-off period or right of return for change of mind in JSHealth terms; change-of-mind refunds are not provided unless stated otherwise.
Customer experiences
Positive feedback
Many customers praise JSHealth products for effectiveness in areas like hair growth, energy and sleep, and value clear ingredient information.
Reviewers also often note prompt and helpful customer support for order questions and delivery issues.
Negative feedback
Some customers report delivery problems such as late, damaged or missing orders, and occasional long shipping times or tracking difficulties.
These issues have driven several negative reviews even where product effectiveness was praised.
Documentation checklist
What to prepare before contacting support
- Order number or subscription ID (from confirmation email).
- Date of purchase and payment method (card provider or app store).
- Account email used for the JSHealth app or store account.
- Screenshots showing subscription status or receipts from Apple/Google if cancelled there.
Evidence for product or delivery problems
- Photos of damaged goods or packaging.
- Tracking information, delivery notes or courier messages.
- Any communication with support so far (dates and summaries).
Common mistakes
Thinking uninstalling equals cancellation
Many users mistakenly uninstall the app and assume the subscription is cancelled. App removal does not stop billing from Apple or Google Play.
Always cancel via your JSHealth account or the app store subscriptions settings to stop renewals.
Missing cancellation windows and evidence
Users sometimes miss the required 24‑hour cancellation window before renewal or the Week 1 refund window for the 8‑week program.
Also, lacking order numbers or screenshots can delay refunds or remedies; gather documentation first.
Comparative recap
Quick method comparison
| Method | How to cancel | Refund likelihood | Key note |
|---|---|---|---|
| Web account | Sign in at signup.jessicasepel.com/login → Cancel Subscription | Low for digital access; possible for program within Week 1 | Use this for direct account management and confirmation email |
| Apple App Store (iOS) | Settings → Apple ID → Subscriptions → JSHealth App → Cancel | App refunds uncommon; request via Apple/JSHealth if defect | Store-managed billing; cancellation stops future renewals |
| Google Play Store (Android) | Play Store → Menu → Subscriptions → JSHealth App → Cancel | App refunds uncommon; contact Google or JSHealth for disputes | Store-managed billing; uninstalling does not cancel |
| Support email | Email support@jessicasepel.com with details | Depends on case (product defects, program terms) | Useful for refunds, replacements or data requests |
After cancelling
What to expect immediately after
Expect to retain access until the end of the paid period unless otherwise stated. You should receive a cancellation confirmation email.
If you do not receive confirmation, check your spam folder and your app-store subscription page for status.
Helpful links and contacting support
- JSHealth app FAQ: app.jessicasepel.com FAQ
- Terms of use for app/subscriptions: jessicasepel.com app terms
- Program terms (8-week program): theprogram.jessicasepel.com terms
- Products terms: jshealthvitamins.com terms
- Support email: support@jessicasepel.com
Address
Primary company address (Australia)
JSHealth Products Pty Ltd
5 Yarrunga St, Prestons, NSW 2170, Australia
Notes about New Zealand cancellations
No specific New Zealand postal address was found for cancellations. JSHealth directs customers to contact support by email for subscription cancellation or product issues.
If you require a postal cancellation or further assistance, include the Australian address above and your documentation when contacting support.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.