Cancel Livegood: Easy Method

What is Livegood

Overview

LiveGood is a membership-based health and wellness company selling supplements and offering an affiliate (sales partner) program. Members get wholesale pricing on products and can join the compensation plan for a one-time fee.

How it is sold

LiveGood memberships and products can be purchased directly via the LiveGood website or through mobile app stores (Apple App Store and Google Play). Different signup channels affect how you manage subscriptions and cancellations.

How to cancel Livegood

If you signed up on the LiveGood website (web)

• Log into your member dashboard at the LiveGood website.
• Go to Membership Settings → Cancel My Membership.
• No auto-ship is required to cancel a membership signed up on the site.

If you signed up through the Apple App Store or Google Play

• LiveGood cannot cancel App Store or Google Play subscriptions for you.
• Cancel via your Apple or Google account subscription settings.
• Uninstalling the app does not cancel the subscription; you must cancel in the store settings.

Google Play specific steps

• Open the Google Play Store app on your device.
• Tap Profile → Payments & Subscriptions → Subscriptions → select LiveGood → Cancel subscription.
• Follow the prompts to confirm cancellation; check your Google account to verify it was processed.

What happens when you cancel

Access and membership status

When you cancel, your membership will stop future recurring charges and you will no longer be billed after the current paid period ends. Access to member-only pricing typically ends when the membership period expires.

Data and orders

Past orders, purchase history, and account data usually remain associated with your account unless you request deletion. Outstanding orders already dispatched are subject to the seller's shipping and returns policies.

Special cases

If you subscribed via Apple or Google, cancelling in-store stops the store-managed recurring payment but LiveGood may still process any orders already placed.

Will I get a refund?

Product refund policy

LiveGood offers a 90-day "empty bottle guarantee" for product purchases. Return the unused portion or an empty bottle to LiveGood Returns (see Address section) and include your name or order ID.

Membership refund rules

• Monthly membership: Refund allowed up to 7 days after the charge if no products were purchased under that membership.
• Yearly membership: 100% refund if requested within 7 days and unused; 50% refund if requested within 90 days; no refunds after 90 days.
• Affiliate (sales partner) join fee: Refundable if requested within 7 days of joining.

How to request refunds

Follow LiveGood's refund procedures and include order IDs or member details. For international product returns, send items to the US returns address listed in the Address section.

Livegood plans and pricing

Price overview

The table below shows typical LiveGood membership plans and local approximate NZD prices based on late‑2024 USD→NZD rates.

Notes on conversion

Prices are approximate conversions from LiveGood's USD base rates. Exchange rates and final charged amounts can vary by payment provider and time of purchase.

Your consumer rights in New Zealand

Legal protections

Under New Zealand law, the Consumer Guarantees Act 1993 and the Fair Trading Act 1986 provide protections for consumers. These laws cover remedies for faulty or mis-described goods and protections against misleading statements.

What you can expect

If products are not delivered, arrive faulty, or the service is misleading, you may be entitled to a repair, replacement or refund under NZ consumer law in addition to LiveGood's stated policies.

Next steps if your rights are affected

• Gather order confirmation, tracking, and communication records.
• Contact LiveGood support first and request a remedy in writing.
• If unresolved, consider contacting Consumer Protection New Zealand or seeking dispute resolution advice.

Customer experiences

Positive feedback

Many customers praise LiveGood for product quality, perceived value for money, and transparent pricing. Some reviewers note third-party testing and US-made products as positives.

Negative feedback

Some customers report issues with customer service, delayed or missing deliveries, and difficulties obtaining refunds. Complaints include recurring charges after cancellation and slow responses to refund requests.

Balanced takeaway

While many users are satisfied with products and savings, others have experienced fulfilment or support problems. Keep records and act promptly if problems occur.

Documentation checklist

What to gather before cancelling or requesting a refund

• Order confirmation and order ID(s).
• Proof of payment or bank/statement entries showing charges.
• Any email correspondence with LiveGood or support tickets.
• Photos of returned product or empty bottles (for 90-day guarantee).

Supporting documentation for NZ disputes

• Tracking numbers and courier records for undelivered items.
• Copies of refund/cancellation requests and responses.
• Receipts showing membership purchase dates for membership refund windows.

Common mistakes

Uninstalling the app instead of cancelling

Users sometimes uninstall the LiveGood app and assume their subscription is cancelled. App removal does not cancel App Store or Google Play subscriptions; you must cancel in the store settings.

Waiting too long to request membership refunds

Membership refund windows are limited (typically 7 days for full monthly/yearly rules and specific terms for yearly within 90 days). Waiting beyond these windows can forfeit refund eligibility.

Not keeping records

Failing to save order IDs, receipts, and messages makes it harder to prove purchases or request refunds. Always save confirmations and take screenshots of cancellation attempts.

Comparative recap

Quick comparison

The table below summarizes key points about cancellation routes, refund chances, and typical follow-up actions for each signup channel.

How to act

Use the relevant row below for the quickest practical steps based on how you signed up.

After cancelling

Confirming cancellation

After you cancel, check for a confirmation email or dashboard status update. For app-store cancellations, verify your subscription status in your Apple or Google account.

If you need more help

• Visit the LiveGood NZ site: LiveGood NZ.
• Google Play subscription help: Google Play subscriptions.
• Apple subscriptions support: Manage Apple subscriptions.

Address

New Zealand contact notes

There is no physical LiveGood postal address listed for New Zealand. Membership cancellations may need to be requested by email through LiveGood support or the member dashboard.

International returns (product refunds)

For product returns under the 90-day guarantee, send unused portion or empty bottles to:

LiveGood Returns, 1201 Jupiter Park Dr, Unit 5, Jupiter, FL 33458, USA