Cancel Luminskin: Easy Method

What is Luminskin

Overview

Luminskin is a skincare and subscription service offering full‑size products and occasional trial offers. The brand markets products for hydration, clarity and targeted skin concerns.

Products and service model

Products are available as one‑off purchases or recurring subscriptions with periodic shipments. Free trials are offered in some markets and convert to recurring billing unless cancelled.

How to cancel Luminskin

Cancel via Lumin account portal

• Log in to your Lumin account.
• Go to Subscriptions → View details.
• Select Cancel Subscription and complete the brief survey.
• You will receive a cancellation confirmation email once the process completes.

Cancel via chat widget

• Open the chat widget on Luminskin's website.
• Choose Manage Account & Subscription → Cancel my subscription.
• The agent will confirm cancellation and you should receive confirmation by email.

Important timing note

Orders that have already been created cannot be cancelled before shipping because fulfilment is automated. If an order is created, you must return it under the Return & Refund Policy.

What happens when you cancel

Stopping future charges

Cancelling a subscription prevents future recurring payments from being taken. You should receive an email confirmation when cancellation is successful.

Account status and data

Your Lumin account will typically remain active so you can log back in or resubscribe later. Records of subscriptions and confirmation emails are useful if a billing dispute arises.

Will I get a refund?

Refund eligibility - key rules

• Unopened full‑size orders returned within 30 days of delivery are eligible for a full refund of the product cost (shipping, customs and additional fees excluded).
• Returns marked as "Refused" or "Returned to Sender" are eligible for a 50% refund; original shipping fees are not refundable. Replacement assistance may be offered instead.
• Free trial orders are non‑refundable - trials waive the product price and cover only shipping; a default 21‑day free trial may apply and then bimonthly subscription billing begins automatically.
• A 30‑Day Satisfaction Guarantee applies to first‑time full‑size orders (not to free trials or renewals from trials).

Refund timing and process

Once Lumin receives a valid return, refunds are typically processed within approximately 5 - 10 business days back to the original payment method. Processing times may vary by financial institution.

Luminskin plans and pricing

Price table

Notes on pricing

Some listings may show a Monthly price of NZ$19.99; this can reflect alternate pricing tiers or App Store formatting. The commonly listed monthly price is NZ$12.99.

Your consumer rights in New Zealand

Statutory rights under New Zealand law

Under New Zealand consumer law, you have rights to remedies for products that are faulty, not of acceptable quality, or do not match their description.

These remedies can include repair, replacement or refund and exist independently of a seller’s stated policy.

How rights affect cancellations and trials

Even if a seller disclaims refunds for free trial products, you may still have rights under the Consumer Guarantees Act if products or services are misleading or not of acceptable quality.

Subscription and trial terms must comply with fair trading laws; misleading or unconscionable terms could be unenforceable in New Zealand.

Customer experiences

Positive feedback

Many customers praise product effectiveness, reporting improvements in hydration, clarity and acne reduction over time.

Customer service is often described as helpful and responsive in resolving delivery or product issues.

Common complaints

Several reviews report unexpected subscriptions or automatic enrolment after accepting free trials, which some customers find misleading.

Other frequent issues include delivery delays, missing orders, or concerns about device durability and warranty support.

Documentation checklist

Essential order documents

• Account email address and login details (do not share passwords publicly).
• Order number(s) and purchase date(s).
• Delivery date and tracking information.

Evidence for refunds or disputes

• Photographs of unopened goods or faulty items.
• Screenshots of subscription pages, trial offers, or confirmation emails.
• Chat transcripts, return tracking receipts and proof of postage if returning items.

Common mistakes

Failing to cancel before the trial ends

A common error is not cancelling before the free trial expiry, which results in automatic recurring charges. Always cancel via the account portal or chat before the trial end date.

Refusing parcels or assuming full refunds

Some customers refuse parcels hoping to avoid charges, but refused or returned‑to‑sender parcels are only eligible for a 50% refund and shipping is non‑refundable.

Assuming postal cancellation is possible

Attempting to cancel by post or by sending mail to an address that isn’t provided will delay resolution. For New Zealand customers, cancellation must be done online.

Comparative recap

Quick action comparison

After cancelling

What to check immediately

Check your email for the cancellation confirmation and save it. Monitor your bank or card statement for any unexpected charges over the next billing cycle.

Helpful links and next steps

For cancellation details see the official guide: How can I cancel my subscription?.

For returns and refunds see: Return & Refund Policy and return instructions: Return Instructions and Warehouse Addresses.

Address

Postal address

Luminskin does not provide a physical mailing address for subscription cancellation for New Zealand customers. Postal cancellation is not an available route for subscriptions.

Online cancellation only

New Zealand customers must cancel subscriptions via the Lumin account portal or the website chat widget as noted above. Keep confirmation emails and records of any chat interactions for your files.