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Cancellation service #1 in New Zealand
Cancel Roman: Easy Method
What is Roman
Overview
Roman is a telehealth and online healthcare brand that offers subscription-based services and medication delivery in some markets. It typically operates through mobile apps and web accounts.
Services and availability
There is no New Zealand-specific public policy for Roman via the App Store, Google Play or web. Available information indicates general app-based subscription delivery rather than a local NZ-specific offering.
How to cancel Roman
Cancel via iOS (App Store)
- Open the App Store on your iPhone or iPad.
- Tap your Apple ID or profile icon, then choose Subscriptions.
- Find the Roman subscription and turn off Auto-Renewal or choose Cancel.
Cancel via Android (Google Play)
- Open Google Play on your Android device.
- Go to Payments & subscriptions > Subscriptions.
- Select the Roman subscription and tap Cancel subscription.
- For extra guidance see the cancellation help: help.simple.life.
Cancel via web or by contacting the provider
- If you subscribed on the web, try cancelling from your account dashboard on the provider’s site.
- If no web cancellation option is visible, contact the provider directly to request cancellation and confirmation.
What happens when you cancel
Access to service
After cancellation, most app subscriptions remain active until the end of the current billing period. You typically retain access until that date.
Auto-renewal and billing
Disabling auto-renewal prevents future charges but does not usually provide a pro-rata refund for the remainder of a paid period unless the platform or developer offers one.
Data and account information
Your account data and medical records (if applicable) may be retained by the provider according to their privacy policy.
Will I get a refund?
Apple App Store refunds
There is no Roman-specific NZ refund policy located. For App Store purchases you can request refunds through Apple at reportaproblem.apple.com.
New Zealand consumer protection laws still apply to Apple purchases; you can also consult Apple support for NZ guidance: support.apple.com (NZ).
Google Play refunds
Google Play refund handling is managed by Google. Some refunds may be possible shortly after purchase (often within 48 hours), but timing and outcome vary.
If Google’s automated refund window has passed, you may need to contact the app developer directly. General guidance: Android Authority.
Developer or web refunds
If you subscribed via a web or developer payment channel, refunds depend on the provider’s policy and applicable consumer law.
- Request any refund in writing and keep confirmation correspondence.
- Document transaction dates, amounts and subscription identifiers to support your claim.
Roman plans and pricing
Pricing summary
No official New Zealand pricing in NZD was found for Roman services. Publicly available pricing appears to be listed in US dollars and aimed at US customers.
Notes on availability
If you need exact pricing for New Zealand, confirm with the provider directly before subscribing.
| Plan | Price (NZD) | Notes |
|---|---|---|
| Roman subscription | Varies | No NZ-specific pricing found; available pricing is listed in USD for other markets. |
Your consumer rights in New Zealand
Consumer Guarantees Act and digital goods
New Zealand consumer protection applies even when purchases are made through app platforms. The Consumer Guarantees Act can provide remedies for faulty or misrepresented services.
Cooling-off periods and exclusions
There is no general 14-day cooling-off period for digital subscriptions in NZ. Digital services are often excluded from return rules unless the provider permits them.
Practical steps under NZ law
- If you believe a service is faulty or misrepresented, contact the seller and request a remedy citing NZ consumer law.
- Keep records of communications, receipts and screenshots to support any claim.
Customer experiences
Positive feedback
No verified New Zealand-specific reviews for Roman (telehealth or similar) were located in available sources.
Negative feedback
No relevant New Zealand consumer reviews or complaints were found in the reviewed sources.
What this means
Because local reviews are not available, rely on platform cancellation controls and document interactions when subscribing or requesting refunds.
Documentation checklist
What to have ready
- Account email and username used to subscribe.
- Transaction receipt or App Store/Google Play purchase history entry.
- Subscription ID or order number if available.
Optional supporting items
- Screenshots of subscription settings and billing statements.
- Copies of correspondence with the provider and timestamps.
Common mistakes
Cancelling on the wrong platform
Example: Deleting the app does not cancel the subscription. You must cancel via the App Store, Google Play or the web account used to subscribe.
Missing timing for refunds and confirmation
Example: Assuming an immediate refund after cancelling. Many platforms only stop future billing and do not refund the current period automatically.
Not keeping evidence
Example: Failing to save confirmation emails or screenshots can make refund or dispute requests harder to resolve.
Comparative recap
Quick comparison
The table below summarises main cancellation routes, refund prospects and practical notes for New Zealand users.
How to choose
Choose the cancellation method that matches how you subscribed: App Store, Google Play, or the provider’s website.
| Platform / Route | How to cancel | Refund possibility | Notes |
|---|---|---|---|
| iOS (App Store) | App Store > Apple ID/Profile > Subscriptions > Cancel | Request via Apple (reportaproblem.apple.com); subject to Apple policy and NZ law | Keep App Store receipt and subscription ID |
| Android (Google Play) | Google Play > Payments & subscriptions > Subscriptions > Cancel | Possible via Google Play; timing varies (often short window) | Contact developer if outside Google’s refund window |
| Web / Direct | Account dashboard or contact provider support | Depends on provider policy and NZ consumer law | Document all requests and confirmations |
After cancelling
Follow-up steps
Confirm cancellation by checking your subscription status in the App Store, Google Play, or the provider’s web account.
Save any confirmation emails and monitor your next bank or card statement for unexpected charges.
Helpful links
- Apple - Report a Problem
- Apple Support (New Zealand)
- Guide to cancelling Google Play subscriptions
- Cancellation steps reference
Address
Local office
The following address corresponds to a company named 'Roman' in New Zealand and may be useful for verification:
562a Richmond Road, Grey Lynn, Auckland 1021, New Zealand
Verify before sending
Confirm the correct legal entity and contact details with the provider before sending documents or correspondence to this address.
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Written by Eva Harris
Regulatory watch · 8 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 8 years to make sure every Postclic template is compliant and admissible in court.