Cancellation Roman: Easy Method

What is Roman

Roman is a telehealth subscription for men’s health

Roman, also known as Ro, is a telehealth brand focused on men’s health, including erectile dysfunction, hair loss, acne, and prescription support. The service works through online intake forms, clinician review, treatment plans, and medicine delivery, so what many users are really paying for is ongoing access to treatment plus repeat shipments.

Here’s the thing: Roman is not a simple content app you can delete and forget. If you signed up for a plan with recurring refills, you need to turn off auto-refills or cancel the plan inside your account, or through App Store or Google Play if that store handled the billing. Roman’s terms are available at Roman Terms of Use.

What users usually pay for on Roman

Most paying users sign up for prescription-related services, recurring medication refills, and consultations connected to treatment. In practice, the paid value is not just the medicine itself, but the refill schedule, account management, and access to follow-up care inside the platform.

Roman’s published terms do not clearly spell out a minimum commitment period, a free trial structure, or a detailed auto-renewal clause. That lack of detail is one reason some users feel stuck when they want to stop charges, especially if they subscribed quickly and did not save the original checkout details.

How Roman works for users in the Philippines

For users in the Philippines, Roman is best approached as a foreign online service rather than a locally tailored Philippine platform. Pricing is typically shown in US dollars, support hours are listed in US Central Time, and local payment options such as GCash or Maya are not clearly listed in the verified service information.

If you are in the Philippines, take note of the time zone gap. Roman support hours are Monday to Friday, 8:30 AM to 4:30 PM CT, which means replies may land late at night or early morning in Philippine time. The truth is, Roman’s cancellation process is more complicated than it should be when your billing came through Apple or Google instead of the Roman site itself.

How to cancel Roman without getting billed again

Checks to do before you cancel

Many users get frustrated because they think deleting the app ends the subscription. It does not. Before you touch anything, open your account and confirm where the charge came from: Roman website, App Store, or Google Play. This one step can save you from another full billing cycle.

Save three things before canceling: a screenshot of your current plan, the next billing date, and the last successful payment. If you have prescription history or order records you may need later, download or capture them before turning off refills because Roman’s terms do not clearly explain data retention after cancellation.

• Screenshot your plan or refill page
• Note the next billing date
• Save the latest invoice or bank charge
• Check whether billing came from Roman, Apple, or Google

Cancel through your Roman account on the website or app

If you subscribed directly with Roman, log in to your Ro account on the app or website. Go to the Care section or Plan section, then look for the option labeled Turn off auto-refills or Cancel Plan. Complete the prompts and save the final confirmation screen for your records.

This is the main direct route mentioned in the verified cancellation data. You can also use Roman’s support page if you need help finding the setting: Roman contact page. Heads up: if you do not see a cancel button, that usually means the charge is being handled by Apple or Google instead of Roman.

Cancel if Apple bills you through App Store

If the charge appears under your Apple subscriptions, you need to cancel inside Apple, not only inside Roman. On iPhone, open Settings, tap your Apple ID, tap Subscriptions, select the Roman subscription, then tap Cancel Subscription. After that, take a screenshot showing the expiration date.

This matters because users often try to cancel in the Roman app and still get charged by Apple on the next cycle. If Apple is the billing platform, Roman support may not be able to stop that charge for you. Cancel before the next billing date, not on the same day, because store billing can process early.

Cancel if Google bills you through Google Play

If your payment went through Google Play, open Google Play, tap your profile icon, go to Payments and subscriptions, tap Subscriptions, choose Roman, then tap Cancel subscription. Keep the email from Google Play and a screenshot of the cancellation page.

This route is especially important for Android users in the Philippines who assume uninstalling the app stops payment. It does not. Research also points to a common complaint: some users struggle because cancellations must be managed by the platform that charged them, not inside the app itself.

Phone, email, chat, and mail options if the self-service path fails

If the account setting is missing or the cancellation does not stick, contact support directly. Roman lists support by phone at +1 917 672 1826, by email at [email protected], and by live chat on the lower right-hand corner of the website. Support hours are Monday through Friday, 8:30 AM to 4:30 PM CT.

When you contact support, send your full name, account email, last charge date, and a short sentence saying you want auto-refills turned off or the plan canceled before the next billing date. Some users report longer waits during peak hours, so chat or email with screenshots usually gives you better proof than a call alone.

If you want a paper trail by post, you can send a registered letter to the cancellation address. Some users now use certified digital letter services such as Postclic instead of traditional registered mail because they create timestamped proof of sending, receipt, and opening. That can help if you later need to dispute a continued charge.

After you cancel, what actually changes on your account

Access and future shipments

After cancellation, the key practical effect is that future auto-refills or plan renewals should stop from the next billing cycle onward. Roman’s available guidance does not clearly promise prorated use for the remaining month, so assume your current cycle runs until its scheduled end and that already processed shipments may still be charged.

If an order has already shipped, the final charge may still apply. Roman’s refund information says there are generally no prorated refunds for partial months and no refund for a shipped order in the usual case, so timing matters a lot. Cancel as soon as you decide to stop.

What happens if you do nothing

If you do not turn off auto-refills or cancel the plan before the next billing date, you risk another charge and another shipment cycle. This is the most common and most expensive cancellation mistake with health subscriptions because treatment refills can process before you notice the debit.

Roman’s terms do not clearly specify an auto-renewal clause, but the verified cancellation flow shows that users are expected to manually stop auto-refills or cancel the plan. In plain terms, if the option exists in your account, assume billing continues until you actively switch it off.

Your data after cancellation

Roman’s terms do not clearly explain what happens to user data after cancellation. That means you should not assume medical history, messages, and order records will stay accessible forever. Download anything you may need, especially prescriptions, invoices, and support conversations.

If you are canceling because you plan to switch providers, save details like dosage, treatment start date, and refill schedule. Those records can speed up onboarding with another telehealth service and reduce delays in care.

Roman refund policy and how to push a request if you were charged anyway

What Roman says about refunds

Roman generally does not accept returns or issue refunds for prescription or subscription services. Fees already paid are generally non-refundable unless a specific exception applies. That is the clearest practical rule from the verified data, and it means refund success is usually low once a charge has been captured.

Roman also does not provide prorated refunds for unused days in a partial month. If the final charge is tied to a shipped order, that amount may still stand even after you cancel. If you were expecting a partial refund for stopping mid-cycle, Roman’s policy is not in your favor.

Your rights in the Philippines if the cancellation was unclear

In the Philippines, subscription complaints are mainly handled under the Consumer Act of the Philippines, Republic Act No. 7394, through the Department of Trade and Industry or DTI. For door-to-door or direct sales, consumers can have a 7 working day cooling-off period, but there is no universal online cooling-off rule for every digital subscription.

That means Roman’s own policy matters a lot for online subscriptions. Roman’s terms do not specify a cooling-off period or a right of withdrawal, so if you were charged after canceling, your strongest argument is usually not a withdrawal right but proof that you canceled before the billing date and were still billed anyway.

How to ask Roman for a refund step by step

Use the support channel that creates the best evidence trail. Start with email to [email protected] and include your account email, charge date, amount, the last four digits of the card if relevant, and the screenshot showing cancellation. If you used chat, ask the agent to confirm in writing that the plan is canceled.

Be direct and factual. Say the exact amount and date, for example: “I canceled before the next billing date and was still charged on March 12. Please review this billing error and confirm reversal.” Roman’s verified data says billing errors are not usually refunded unless a specific exception applies, so the more proof you attach, the better.

When to escalate to your bank, card issuer, GCash, or Maya

If Roman does not resolve an unauthorized or continued charge, you can request a chargeback through your bank, credit card issuer, or e-wallet provider such as GCash or Maya. In the Philippines, BSP rules typically give cardholders up to 60 days from the statement date to dispute a transaction, so do not wait too long.

For consumer complaints tied to online subscriptions, DTI can also help under RA 7394. Your evidence should include the cancellation screenshot, confirmation email, statement showing the charge, and any message where support acknowledged your request. Chargeback is a last resort, but it is the right move when you canceled on time and billing still continued.

Roman terms and subscription conditions that matter before you sign up

What the terms say and do not say

Roman’s terms are available at Roman Terms of Use. Based on the verified terms data, the document does not clearly specify an auto-renewal clause, a minimum commitment duration, free trial conversion terms, applicable law, dispute resolution details, or what happens to user data after cancellation.

That missing detail is not a small issue for subscribers. If you are comparing services, the absence of those points means you need to save your own records from the start, including the plan page, checkout screen, and any message about refill timing or recurring billing.

What this means for you in real use

Because the terms do not clearly spell out a minimum term, no early termination fee has been identified. That is the good news. The less good news is that Roman also does not give a clear contract-style explanation of how long your access continues after cancellation or how disputes are handled if support says no.

For practical use, treat Roman as a service where your own documentation matters more than the written policy details. Save every cancellation screen and every billing email. If something goes wrong, your screenshots are likely to be more useful than trying to interpret broad terms language after the fact.

Roman plans and pricing: what you can and cannot compare

Published pricing data in the verified research

The verified pricing data available for this guide does not show Roman subscription plans for telehealth treatment. Instead, it lists one-time product prices that are not subscription fees, so they are not a reliable basis for comparing Roman refill memberships or recurring care plans.

These prices are approximate, converted from USD at the rate 1 USD ≈ 56.5 PHP, and you should check the official website for exact local prices.

What this means if you are trying to judge value

Because the verified data does not include Roman’s actual recurring subscription fees, you should not use the table above to decide whether your telehealth plan is good value. It only shows that the available research pricing data is mismatched with Roman’s subscription service.

If your main goal is to cut costs, check your own invoices for the recurring amount and compare it with alternatives. The alternatives in the research range from about $20.00 (₱1,130) to $100.00 (₱5,650) per month depending on the provider and treatment type.

Consumer rights in the Philippines when a health subscription will not stop billing

Laws and agencies that apply to your case

In the Philippines, the main law for consumer issues like unclear charges and unfair subscription handling is the Consumer Act of the Philippines, Republic Act No. 7394. The agency most relevant for a Roman billing complaint is the Department of Trade and Industry or DTI, especially when the issue is an online purchase or subscription dispute.

If your problem is not the service itself but the payment channel, BSP rules also matter because your bank, card issuer, GCash, or Maya can process disputes on unauthorized or continued charges. For card disputes, the practical deadline is usually within 60 days from the statement date.

Cooling-off and withdrawal rules in plain language

Philippine law gives a 7 working day cooling-off period mainly for door-to-door or direct sales, provided goods are returned in original condition. For online subscriptions, there is no universal statutory cooling-off rule that automatically covers every digital plan, so Roman users should not assume they can cancel and get a full refund just because only a few days have passed.

This matters because Roman’s terms do not specify their own cooling-off period or right of withdrawal. So if you want to challenge a charge, the stronger path is often proof of cancellation before billing, proof that the charge was unauthorized, or proof that the service was not delivered as described.

How to file a complaint in the Philippines

Start by sending Roman a written complaint with screenshots, dates, and the amount charged. If Roman does not fix the issue, bring the same evidence to DTI. Include your cancellation proof, support emails, and bank statement showing the disputed amount.

If the problem is the payment itself, contact your card issuer or e-wallet provider on the same day you notice the charge. Ask specifically for a transaction dispute or chargeback. For many users, doing both at once, merchant complaint plus bank dispute, is faster than waiting for one side to act first.

Useful authority contacts

For Roman subscription complaints in the Philippines, DTI is the practical consumer agency to approach. You can also rely on BSP channels for bank and e-wallet charge concerns under local payment dispute rules.

• Philippine consumer pricing context reference
• Roman Terms of Use

What customers say about canceling Roman

Overall verdict from the available review set

Based on the review set provided for this guide, the cancellation and support experience trends negative: 0 positive and 5 negative reviews out of 5 unique reviews. That does not prove every Roman user has a bad experience, but it does show a strong warning pattern around cancellation friction, poor support response, and refund disputes.

For Philippine users, the local pain points fit that pattern. The biggest complaint is using the wrong cancellation channel, especially when App Store or Google Play is the real billing source. Another recurring issue is long waits when support is busy.

Recurring themes in the complaints

Sources summary

Individual testimonials and what they tell you

• "They make it impossible for you to cancel. They don't allow you to cancel online, and when you try to call, they put you on hold forever. I've tried calling multiple times and each time on hold for over an hour." (MYOB)
• "I have tried numerous times to link my bank account details in the accounts portal for the direct debit payment. I am frustrated that this keeps failing and then I get an overdue notice. Several attempts to contact support have been unsuccessful." (MYOB)
• "I purchased a Schengen insurance policy through Europ Assistance in good faith while applying for a French visa. When the consulate decided not to process my visa application due to a technicality, I immediately contacted Europ Assistance to cancel, providing the exact documentation I received from the consulate per their refund policy. They ignored my initial emails for over a week, then came back demanding a very specific format of visa denial that was never provided to me. I explained this, re-sent everything, and still received no resolution. Now I’m stuck with a policy I legally can’t use, and they are refusing to refund me." (Europ Assistance)

The review sources are not all directly about Roman, so be fair with the conclusion. Even so, the pattern is useful: when support is slow and cancellation proof is weak, users lose time and money. On the positive side, Roman does offer self-service account cancellation, live chat, email, and phone support, which is better than services that force only one route.

Documents to gather before and after you cancel

What to save before pressing cancel

Before canceling, capture the account page that shows your active plan, refill status, and next billing date. Also save the original signup email or latest invoice because those documents connect your account to the exact charge amount and billing cycle.

• Plan page screenshot
• Next billing date screenshot
• Latest invoice or receipt
• Account email and username

What to save for refunds or disputes

If you plan to ask for a refund or dispute a charge, collect the transaction ID, charge date, amount, and the payment method used. For Philippine users paying through a card or e-wallet, this helps the bank, GCash, or Maya locate the transaction faster.

• Bank or card statement
• Apple or Google receipt if used
• Support emails or chat transcript
• Cancellation confirmation screenshot

Common Roman cancellation mistakes that lead to extra charges

Using the wrong cancellation channel

The biggest mistake is canceling inside Roman when Apple or Google is actually billing you. Real-world result: you think the job is done, but the App Store or Google Play renewal still goes through on the next cycle.

Fix: match the cancellation route to the payment source. If the receipt came from Apple, cancel in Apple. If it came from Google, cancel in Google Play. If the card charge came directly from Roman, cancel in your Roman account and save proof.

Waiting until the billing day itself

Another common mistake is canceling on the exact renewal date. That is risky because systems can queue charges or shipments earlier than you expect, especially for refill-based health services.

Fix: cancel several days before the next billing date and check again 24 hours later that the plan shows inactive or auto-refills off. One extra screenshot here can save a lot of back and forth later.

Expecting a prorated refund for unused days

Many users assume they will get money back for the unused portion of the month. Roman’s refund policy says otherwise: no general prorated refunds for partial months and no usual refund for already shipped orders.

Fix: treat cancellation as a stop for future billing, not a guaranteed refund for the current cycle. If a charge was truly a billing error, ask for a reversal with evidence rather than a goodwill refund request.

Not saving confirmation proof

If support later says there is no cancellation record, your screenshot may be the difference between a quick refund review and a dead end. This is especially important if live chat closes without emailing a transcript.

Fix: save the final screen, the confirmation email, and the date and time. Put them in one folder with the invoice and statement copy so you can send everything in one message if a dispute starts.

Relying only on phone support during peak times

Some users report long wait times when contacting support. If you only call and never get through, days can pass and the next billing date can arrive before your request is logged.

Fix: use email or chat on the same day as your call attempt. Written channels give you timestamps, and that is exactly what you need if you later file a complaint with DTI or a chargeback with your bank.

Quick comparison of every cancellation route

Cancellation methods table

Key takeaway from the comparison

Each method can work, but the correct one depends on who charged you. Web cancellation is fastest for direct Roman billing. App Store and Google Play are necessary if those stores manage your subscription. Registered mail is slower, but it creates a stronger paper trail when a dispute looks likely.

No cancellation fee or early termination fee was identified in the available terms data. That said, a final shipped order charge can still happen, so focus less on fees and more on stopping the next billing cycle in time.

What to do right after canceling Roman

Immediate checks in the next 24 hours

Right after canceling, confirm that the account status changed. Look for wording such as auto-refills off, canceled, or expires on a specific date. Then screenshot that page and save any email confirmation in the same folder as your invoice.

Set a calendar reminder for 3 dates: one day before the original billing date, the billing date itself, and 7 days after. This helps you catch a continued charge quickly while your records are still easy to find.

Watch your bank or e-wallet and act fast if a charge appears

Monitor your card, GCash, or Maya for at least one full billing cycle after cancellation. If a charge appears that you did not authorize, contact the payment provider the same day and ask for a chargeback or formal dispute. In the Philippines, cardholders typically have up to 60 days from the statement date to challenge a transaction under BSP-related dispute practice.

For subscription complaints, DTI can also help under the Consumer Act, RA 7394. Your strongest evidence is a screenshot of the cancellation confirmation plus the statement showing the later charge. Without those two documents, banks often move much slower.

Alternatives if you still need treatment

If you are canceling only because of cost or support issues, alternatives in the verified research include Hims at about $20.00 to $90.00 per month (₱1,130 to ₱5,085), Keeps at about $20.00 to $100.00 per month (₱1,130 to ₱5,650), and Rex MD at about $20.00 to $90.00 per month (₱1,130 to ₱5,085).

Hims and Rex MD cover men’s health telehealth needs similar to Roman, while Keeps is more focused on hair loss. Compare refill frequency, consultation access, and support responsiveness, not just the headline monthly price.

Useful links

• Roman contact page
• Roman Terms of Use
• Philippine pricing context reference

Roman cancellation address and mail details

Postal address for cancellation or returns

If you want to send a mailed cancellation or returns-related letter, use the address below:

• Attention: Returns, Unit 5 Nobel Way, Birmingham, B6 7EU, United Kingdom

Include your full name, account email, order number if available, and the sentence that you want your plan canceled and auto-refills turned off. If you are close to the billing date, do not rely on mail alone. Use email or account cancellation on the same day so your request has a faster timestamp.

When mail makes sense

Mail is useful when you need a formal paper trail, especially after failed chat or email attempts. It is slower than online methods, with a practical notice window of 5 to 10 business days, so it works best as supporting evidence rather than your only action.

If you are in the Philippines and dealing with a cross-border service, combining account cancellation, email, and a trackable letter gives you the clearest record. That makes any later complaint to DTI or dispute with your payment provider much easier to document.