Cancellation service #1 in United States
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Skinnyfit service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Skinnyfit: Easy Method
What is Skinnyfit
Overview
SkinnyFit is a US-based company that sells dietary supplements, wellness products and subscription trials that can convert to recurring monthly orders.
How subscriptions work
Promotional "try before you buy" offers are common and may lead to automatic enrollment in a paid subscription if not cancelled during the trial.
How to cancel Skinnyfit
Cancel via the SkinnyFit website
- Sign in at the SkinnyFit website account area.
- Go to Membership or Subscriptions and follow the on-screen prompts to stop auto-renewal or cancel.
- Cancel at least 24 hours before your next shipment to avoid being billed.
- Save a confirmation screenshot, note any confirmation number, and check your inbox for a confirmation email.
- Online cancellation guide.
Cancel by email or phone
- Email a clear cancellation request to hello@skinnyfit.com with your full name, account email and the last 4 digits of your payment card; ask for written confirmation and keep a copy of the sent message.
- Call customer service at 1-888-862-1758 or alternate +1-917-672-8608 during business hours. Ask the agent to cancel the subscription and request an email confirmation; record the representative’s name, date/time and any confirmation number.
- Save all records from calls and messages in case you need to dispute future charges.
Cancel through app stores (if applicable)
- If your subscription was set up through the Apple App Store, cancel in Settings → Apple ID → Subscriptions → find SkinnyFit → Cancel. Save a screenshot of cancellation.
- If your subscription was set up through Google Play, cancel in the Play Store → Menu → Subscriptions → find SkinnyFit → Cancel.
- If you do not cancel in the app store used to create the subscription, charges may continue even if you contact SkinnyFit directly.
What happens when you cancel
Access and deliveries
After cancellation your active subscription will usually stop future shipments and auto-renewal; any shipment already processed may still be delivered and billed.
Billing and renewal
Do not expect immediate refund of charges unless explicitly granted; cancellation prevents future recurring charges but typically does not reverse past processed payments.
Account data
Your SkinnyFit account data and order history generally remain available for reference unless you request deletion under applicable privacy rules.
Will I get a refund?
Standard refund policy
SkinnyFit generally does not issue refunds for subscriptions, though they may make exceptions or offer store credit in special circumstances.
Trial offers and exceptions
- Trial periods are commonly 21 or 30 days depending on the offer; you pay shipping and tax up front and those amounts are non-refundable.
- If you do not cancel before the trial ends you will be automatically enrolled and charged the full subscription price monthly.
- Contact SkinnyFit promptly with documentation if you believe an unauthorized charge occurred; keep transaction records when requesting review.
- Official shop and trial information.
Skinnyfit plans and pricing
Available pricing information
No NZD subscription pricing for the SkinnyFit app was publicly available for New Zealand in 2024/2025.
Pricing table
| Plan / Product | Price (NZD) | Notes |
|---|---|---|
| Subscription (app or online) | Varies | No NZ app pricing publicly found; check App Store/Play Store or account page for local pricing. |
| Physical supplement products | Varies | Product pricing exists but varies by promotion, shipping and region. |
| Trial offers | Varies | Trials often charge shipping and tax up front; terms vary by offer (21 or 30 days). |
Your consumer rights in New Zealand
Key rights under NZ law
Under New Zealand consumer law you have the right to clear information about subscription terms and to not be charged unauthorized fees.
How to seek remedies
- Misleading 'free trial' offers that result in unexpected subscription charges may be considered an unfair practice.
- If you cannot resolve a billing dispute with SkinnyFit, you can contact your payment provider or seek guidance from the Commerce Commission.
- Keep records of all communications and payments to support any complaint or chargeback request.
Customer experiences
Positive reports
Some customers report benefits such as improved hair, skin and nails, better hydration and positive weight-related results.
Negative reports
A substantial number of reviews describe unexpected subscription charges from trial offers, difficulty cancelling, continued billing after cancellation, and poor customer service responsiveness.
Other reported problems include not receiving ordered items, incorrect extra items added without consent, and unresolved unauthorized charges.
Documentation checklist
Required documents
- Account email, full name and last 4 digits of the payment card used.
- Confirmation screenshot or confirmation number showing successful cancellation.
- Copies of any emails sent to or received from hello@skinnyfit.com and records of phone calls (date, time, agent name).
Helpful extras
- Bank or card statements showing the charge(s) in question.
- Screenshots of trial offer terms, billing dates, and product pages that show the offer you accepted.
- Order numbers, shipment tracking and any RMA information if returns are required.
Common mistakes
Failing to cancel in the right place
Many customers attempt to cancel directly with SkinnyFit when the subscription was created through Apple or Google. If the app store was used, you must cancel there to stop future charges.
Missing timing or proof
Waiting until the last minute or not cancelling at least 24 hours before the next shipment can result in an unexpected charge.
Not saving cancellation confirmation or transaction records makes disputes harder to resolve with the merchant or your bank.
Comparative recap
Summary table
| Method | How to use | Speed | Ease | Refund likelihood | Notes |
|---|---|---|---|---|---|
| Website | Sign in → Membership/Subscriptions → Cancel | Immediate if confirmed | High (if you can access account) | Low (refunds uncommon) | Save confirmation; cancel ≥24 hours before next shipment |
| Send cancellation request to hello@skinnyfit.com | Variable (depends on response) | Moderate | Low | Keep copy of sent email and request written confirmation | |
| Phone | Call 1-888-862-1758 or +1-917-672-8608 | Immediate if agent confirms | Moderate (depends on hold times) | Low | Record agent name, time/date, and confirmation number |
| Apple App Store | Settings → Apple ID → Subscriptions → Cancel | Immediate | High (if you know your Apple ID) | Low | Must be cancelled in Apple to stop App Store - managed subscriptions |
| Google Play Store | Play Store → Menu → Subscriptions → Cancel | Immediate | High | Low | Must be cancelled in Google Play to stop Play-managed subscriptions |
How to choose
If you can access the SkinnyFit account online, cancel there first and save confirmation.
If the subscription originates from an app store, cancel directly from that store to ensure billing stops.
After cancelling
Next steps to monitor
- Check your email for a cancellation confirmation and keep the message and any screenshot as proof.
- Monitor your bank or card statements for at least two billing cycles to ensure no further charges appear.
- If you are charged after confirmation, contact SkinnyFit support and your card issuer to dispute the charge.
Helpful links and where to complain
- SkinnyFit cancellation instructions (support article)
- SkinnyFit shop and trial details
- Customer reviews (Trustpilot NZ)
- Commerce Commission New Zealand - guidance on unfair business practices and how to complain.
Address
Legal correspondence
For formal cancellation letters or legal correspondence, use:
SkinnyFit, LLC, Attn: Legal Department, 750 B Street, Suite 3300, San Diego, CA 92101, United States
Returns and RMAs
The Denver returns address provided by SkinnyFit should only be used after you receive an RMA (return merchandise authorization) from customer support.
Always obtain written RMA instructions before shipping returns to avoid lost packages or refusal of return shipments.
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FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.