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I hereby notify you of my decision to terminate the contract relating to the Endel service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Endel: Easy Method
What is Endel
Overview
Endel is a personalised sound and music app designed to help with focus, relaxation, and sleep through adaptive audio environments.
It offers subscription plans that unlock Endel Premium features across devices and platforms.
How it works
Endel generates soundscapes that adapt to inputs like time of day and activity to support routines such as Focus, Relax, and Sleep.
The app can be subscribed to through the Endel app, the App Store, Google Play, or Endel’s web checkout.
How to cancel Endel
Cancel inside the Endel app
- Open the Endel app.
- Go to Settings → Manage Subscription → Cancel.
- This method applies to both trial and active subscriptions.
- See Endel support: Endel cancellation guide.
Cancel via platform stores or web
- On iOS (App Store): Settings app → tap your name → Subscriptions → select Endel → Cancel Subscription. Cancel at least 24 hours before trial end to avoid renewal.
- On Android (Google Play): Play Store → profile icon → Payments & subscriptions → Subscriptions → select Endel → Cancel subscription.
- On the web: Log into payment.endel.io → Manage subscription → Cancel.
- Deleting the app does not cancel a subscription; you must cancel via the appropriate store or web portal.
What happens when you cancel
Access after cancellation
After cancelling, you normally retain access to paid features until the end of the current billing period.
Access does not typically end immediately unless specified by the platform.
Renewal and account status
Cancellation stops auto-renewal at the end of the current period; it does not delete your account or data.
To remove account data or request deletion, contact Endel support or follow the privacy policy instructions.
Will I get a refund?
General refund policy
Refund entitlements depend on where you purchased the subscription and local rules that apply to consumers.
Endel follows specific platform and legal rules for refunds and withdrawals.
Platform and special-case rules
- Web purchases: Under German law (consumer right of withdrawal), there is a 14‑day statutory right to withdraw with a full refund if exercised correctly. See Endel legal notices: Legal section.
- App Store purchases: Refunds are handled by Apple; contact Apple Support. Endel cannot process App Store refunds: Apple refund info.
- Google Play purchases: You may request a refund by emailing a payment receipt (including GPA transaction ID) within 30 days to ask@endel.io. Refunds via Endel typically apply to 12‑month subscriptions and are processed in about 3 - 10 days: Google Play refund info.
- Lifetime plans: One-time purchases are generally non‑refundable and partial refunds are not provided.
Endel plans and pricing
Plans summary
Below are commonly listed Endel Premium plans and prices as displayed in the NZ App Store listings.
Prices use the '$' symbol on the store listing; a local currency variation may apply at checkout.
| Plan | Price | Period | Features |
|---|---|---|---|
| 1 Month | $22.99 | Monthly | Endel Premium subscription |
| 12 Months | $99.99 | Annual | Endel Premium subscription |
Pricing notes
These prices were listed via the NZ App Store but displayed with the '$' symbol (likely USD). No explicit NZ$ pricing could be confirmed here.
Always check the final price in your App Store/Google Play or Endel web checkout before confirming purchase.
Your consumer rights in New Zealand
Relevant NZ consumer protections
New Zealand consumers are protected by laws such as the Consumer Guarantees Act and the Fair Trading Act, which address faulty goods and unfair practices.
Digital subscriptions can be affected by these laws and by platform provider terms (Apple/Google).
Practical steps for NZ consumers
- If you bought via the App Store, request a refund through Apple Support and keep documentation of the request.
- If you bought via Google Play, follow Google’s refund process and contact Endel with receipt details if applicable.
- For web purchases, check the 14‑day withdrawal rule referenced by Endel (German law) and contact Endel support if you believe you qualify.
Customer experiences
Positive feedback
Many users report Endel helps with focus, relaxation, and improving sleep routines in daily use.
Reviews often describe the app as soothing, scientifically informed, and pleasant to use.
Negative feedback
Common complaints include unexpected charges, being charged after cancelling, and difficulties obtaining refunds.
Some users report confusing billing information and slow or unresponsive customer support in resolving disputes.
Documentation checklist
What to gather before contacting support
- Subscription receipt or order confirmation (App Store/Google Play or Endel web receipt).
- Transaction ID (e.g., GPA transaction ID for Google Play) and payment method details.
- Record of cancellation attempt (screenshots or timestamps) showing when and how you cancelled.
- Account email address used for the Endel subscription.
Where to send documentation
- Email Endel with receipts to ask@endel.io.
- For App Store issues, contact Apple Support directly (Endel cannot issue App Store refunds).
- For Google Play refunds, include the GPA transaction ID in your email to Endel when applicable.
Common mistakes
Deleting the app instead of cancelling
Many users assume deleting the app cancels the subscription. It does not.
You must cancel through the Endel app, the App Store, Google Play, or the Endel web portal to stop auto‑renewal.
Waiting too close to renewal or trial end
Cancelling less than 24 hours before the trial or billing period ends can result in an unwanted renewal.
Always cancel at least 24 hours before the trial or subscription renewal date and keep a cancellation confirmation.
Comparative recap
Quick comparison
The table below summarises how to cancel, who handles refunds, and key timing notes by platform.
| Item | App Store (iOS) | Google Play (Android) | Web / Endel site |
|---|---|---|---|
| How to cancel | Settings → Your name → Subscriptions → Endel → Cancel | Play Store → Profile → Payments & subscriptions → Subscriptions → Endel → Cancel | Log in to payment.endel.io → Manage subscription → Cancel |
| Who handles refunds | Apple handles refunds directly; contact Apple Support | Endel may handle some Google Play refunds (12‑month plans) if you provide receipt within 30 days | Endel processes web refunds; 14‑day withdrawal rules may apply (see Endel legal) |
| Cancellation timing | Cancel at least 24 hours before trial ends to avoid renewal | Cancel at least 24 hours before trial ends to avoid renewal | Cancel before renewal date; follow web confirmation steps |
Takeaway
Always cancel via the platform where you purchased and keep receipts and cancellation confirmation to support any refund claim.
If in doubt, contact Endel support and the store provider immediately and retain all evidence of transactions and communications.
After cancelling
Immediate next steps
- Confirm cancellation in the platform subscription list or Endel app and save any confirmation screenshot or email.
- Monitor your bank or card statement for any unexpected charges after cancellation.
Useful links and contacts
- Endel cancellation guide: Endel support - cancel subscription
- Endel legal & refunds: Legal section
- Web payments portal: payment.endel.io
- Contact Endel by email: ask@endel.io
- Apple Support: use Apple’s refund and subscription support pages via your Apple account.
- Google Play Help: use Google Play help center for subscription and refund procedures.
Address
Head office (global)
Endel Sound GmbH
Sophienstraße 21, 10178 Berlin, Germany
Note on New Zealand address
Endel does not provide a New Zealand-specific postal address for cancellations; use the global address above or contact Endel support via email.
For legal notices or postal correspondence, send to the head office address and copy your support email communications.