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Cancel QOBUZ
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I hereby notify you of my decision to terminate the contract relating to the Qobuz service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Qobuz: Simple Process
What is Qobuz
Overview
Qobuz is a music streaming and download service that focuses on lossless and high-resolution audio. It offers on-demand streaming, digital purchases, and editorial content such as reviews and recommendations.
Key features
Qobuz provides CD-quality and Hi-Res streams, curated editorial material, and tiered plans for individuals, students, couples and families. It supports desktop, mobile apps and various audio devices.
How to cancel Qobuz
Cancel via the Qobuz website
- Sign in at qobuz.com using your account credentials.
- Go to your account area and open the "My Streaming Plan" tab.
- Click "Unsubscribe" and confirm. Cancellation takes effect at the end of the current billing period.
Cancel via app stores
- If you subscribed through Apple’s App Store, cancel through Apple: Settings → Subscriptions (Qobuz cannot cancel these for you).
- If you subscribed through Google Play, cancel via the Play Store → Subscriptions (Qobuz disclaims responsibility for these cancellations).
- Provide the subscription source (App Store or Google Play) when contacting support for help.
Other cancellation options
- You may also contact Qobuz customer support or send a postal cancellation to the international address if required.
- Keep confirmation screenshots or emails after cancelling to prove the action and date.
What happens when you cancel
Access after cancellation
If you cancel on the Qobuz website, your account remains active until the end of the current billing period. You retain access to streaming and downloads until that date.
Renewal and billing
Automatic renewal stops after the cancellation takes effect. No further recurring charges should occur after the billing period ends.
Data and library
Your account data, playlists and purchase history normally remain available if you log in later, but you lose streaming access tied to an active plan.
Will I get a refund?
Trial period
Qobuz offers a 30-day free trial. If you cancel before the billing date, you will not be charged for the subscription.
Post-purchase and downloads
Under Qobuz’s Terms, there is no 14-day withdrawal right or refund for downloads or streaming subscriptions once the service or download starts.
Exceptions and practical notes
- If digital content is faulty or unusable (download failures or unacceptable quality), New Zealand consumer law may entitle you to remedies such as repair, replacement or refund.
- If charged in error after a documented cancellation, gather proof and contact your payment provider and Qobuz support promptly.
Qobuz plans and pricing
Current plans (New Zealand)
Below are Qobuz plans and the published New Zealand prices. Annual plans are billed as a single lump sum where noted.
Price table
| Plan | Price | Period | Features |
|---|---|---|---|
| Studio Solo (annual) | NZ$17.49 per month (billed NZ$209.99 annually) | Annual | Single account; full access to Hi-Res and CD-quality streaming |
| Studio Solo (monthly) | NZ$21.99 per month | Monthly | Single account; full access to Hi-Res and CD-quality streaming |
| Studio Duo (annual) | NZ$24.49 per month (annual billing) | Annual | Two accounts; full access to Hi-Res and CD-quality streaming |
| Studio Duo (monthly) | NZ$29.99 per month | Monthly | Two accounts; full access to Hi-Res and CD-quality streaming |
| Studio Family (annual) | NZ$27.49 per month (annual billing) | Annual | Up to six accounts; full access to Hi-Res and CD-quality streaming |
| Studio Family (monthly) | NZ$32.99 per month | Monthly | Up to six accounts; full access to Hi-Res and CD-quality streaming |
| Studio Student (monthly) | NZ$8.99 per month | Monthly | Single account; student discount for eligible enrolled students |
| Studio Premier (annual) | NZ$23.33 per month (billed NZ$279.99 annually) | Annual | Single account; Hi-Res and CD-quality streaming |
| Studio Premier (monthly) | NZ$29.99 per month | Monthly | Single account; Hi-Res and CD-quality streaming |
| Studio Premier Family (annual) | NZ$44.16 per month (billed NZ$529.99 annually) | Annual | Up to six accounts; Hi-Res and CD-quality streaming |
| Studio Premier Family (monthly) | NZ$49.99 per month | Monthly | Up to six accounts; Hi-Res and CD-quality streaming |
| Studio Sublime (annual) | NZ$29.16 per month (billed NZ$349.99 annually) | Annual | Single account; includes up to 60% discount on Hi-Res purchases |
| Studio Sublime Family (annual) | NZ$62.49 per month (billed NZ$749.99 annually) | Annual | Up to six accounts; includes up to 60% discount on Hi-Res purchases |
Pricing notes
Prices are as published for New Zealand and differ between monthly and annual billing. Annual plans typically offer savings versus monthly billing.
Your consumer rights in New Zealand
Legal overview
Under New Zealand law (e.g., the Consumer Guarantees Act and the Fair Trading Act), digital content must be of acceptable quality and fit for purpose.
How the law applies to Qobuz
- Terms that waive a 14-day withdrawal right for instant-start services may be enforceable, but consumer remedies still apply for faulty or unusable digital content.
- If downloads or streaming fail or are not of acceptable quality, you may be entitled to repair, replacement or refund under NZ consumer law.
- Automatic renewal terms must be clearly disclosed; unclear renewal practices can attract Fair Trading Act scrutiny.
Customer experiences
Positive feedback
- Users frequently praise Qobuz for great sound quality, Hi‑Res audio and lossless streaming. Trustpilot NZ
- Many appreciate Qobuz’s artist-friendly compensation model and curated editorial content.
Negative feedback
- Common complaints include slow or poor customer service response and occasional billing issues after free trials.
- Some users report app or streaming problems on certain devices, such as freezing or playback errors. Trustpilot
Documentation checklist
What to gather before cancelling
- Account email and username used for Qobuz.
- Order number or receipt for subscription or purchase.
- Payment method details and relevant bank/credit card statements showing charges.
- Subscription source: Qobuz website, Apple App Store, or Google Play.
Proof and follow-up items
- Screenshots of your subscription page, cancellation confirmation, or billing history.
- Dates: trial start, billing date, and cancellation request date.
- Any correspondence with Qobuz support and reference numbers.
Common mistakes
Errors when cancelling
Many users try to cancel through Qobuz but actually subscribed via Apple or Google, so the subscription remains active in the store.
Always check your subscription source before cancelling and follow the correct store steps if not subscribed directly on qobuz.com.
Errors when seeking refunds
Assuming an automatic refund after cancelling is a frequent mistake; Qobuz’s policy generally does not provide refunds after service starts.
If you believe a charge is incorrect, gather proof and contact Qobuz and your payment provider promptly rather than relying on immediate reversal.
Comparative recap
At-a-glance comparison
| Service | Sound quality | Price range | Cancellation ease | Refund policy |
|---|---|---|---|---|
| Qobuz | Hi-Res and lossless options | Mid to high (annual discounts) | Easy via web; App Store/Google Play require store cancellation | Restrictive for downloads/instant-start subscriptions; trial refundable if cancelled before billing |
| Spotify | Streaming up to high quality (no Hi-Res standard) | Low to mid | Easy via web or account settings; store subscriptions through stores | Generally no refunds after service starts; trial rules vary |
| Tidal | HiFi and Hi-Res tiers available | Mid | Web or app; store subscriptions follow store rules | Refunds uncommon after activation; trial must be cancelled before renewal |
How to choose
Choose Qobuz if Hi‑Res audio and editorial content are priorities and you are comfortable with its refund and support profile.
Consider other services if you prioritise simpler refunds or broader device compatibility at lower price points.
After cancelling
Immediate steps
- Save the cancellation confirmation and record the end date of your paid access.
- Check your bank or card statement in the month after cancellation to confirm no further charges.
Helpful links and alternatives
Manage your Qobuz account: Qobuz website.
Manage Apple subscriptions: Apple subscription support. Manage Google Play subscriptions: Google Play subscription support.
Address
Postal contact (international)
Qobuz, Service résiliation, 45 rue de Delizy, 93692 Pantin CEDEX, France.
Use the postal address if instructed by support or if you must send written cancellation notices internationally.
Online contact
For account management and support, use the Qobuz website: qobuz.com.
If you subscribed via Apple or Google, contact the respective store support for subscription cancellations and billing disputes.