Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Rocksmith+ service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Rocksmith+: Easy Method
What is Rocksmith+
Service overview
Rocksmith+ is a subscription-based, interactive guitar and bass learning service from Ubisoft that provides lessons, song arrangements, and real-time feedback.
The platform is delivered through Ubisoft and on major app stores, and subscriptions are managed either directly via Ubisoft or through third-party stores (PlayStation, Apple App Store, Google Play).
Who it's for
It targets players who want adaptive practice tools, a song library, and features such as riff repeater and performance feedback to learn guitar or bass.
Availability and exact features vary by platform and region, and some legacy Rocksmith 2014 features are not present in Rocksmith+.
How to cancel Rocksmith+
Cancel via Ubisoft web (direct purchase)
- Sign in to your Ubisoft account at store.ubi.com or Ubisoft account portal.
- Go to "My Account" or "Subscriptions" and find Rocksmith+.
- Select cancel/turn off auto-renew. Your access will continue until the end of the paid period.
Cancel via PlayStation, Apple or Google
- PlayStation (NZ PS Store): Manage subscriptions in your PS account settings. Turn off auto-renew to stop future payments; no refund for the current paid period.
- Apple App Store (iOS NZ): Open iPhone/iPad Settings → your name → Subscriptions → Rocksmith+ → Cancel. The App Store manages the subscription.
- Google Play (Android NZ): Open Google Play Store → Profile → Payments & subscriptions → Subscriptions → Rocksmith+ → Cancel. Ubisoft directs Android users to the platform.
What happens when you cancel
Access after cancellation
When you cancel, your subscription will remain active until the end of the period you already paid for.
You can keep using Rocksmith+ features for the remainder of that billing cycle; features will stop at expiry unless you re-subscribe.
Renewal and billing effects
Cancellation prevents future automatic renewals but does not retroactively remove charges already billed.
For platform purchases, billing and renewal are handled by that platform and may follow its timing and confirmation steps.
Will I get a refund?
Ubisoft direct purchases
- Direct Ubisoft purchases: generally no refunds after cancellation; unused paid time is not refunded.
- Access continues until the paid period ends but there is no credit or refund for remaining time.
Third-party platforms and exceptions
- PlayStation, Apple and Google refund policies govern purchases made through those stores.
- PlayStation Store NZ: may allow a 14-day refund for subscriptions that have not been used; check PS Store policy for specifics.
- Apple and Google: follow their respective App Store / Google Play refund processes and eligibility rules.
Rocksmith+ plans and pricing
Pricing summary
Listed prices are from NZ storefronts (PlayStation and Apple App Store) and may vary slightly by platform and taxes.
Promotions or trial offers (e.g., short free trials on Apple) may apply to some plans at purchase.
Plans table
| Plan | Price (NZ$) | Period | Features |
|---|---|---|---|
| 1-Month Subscription | NZ$29.95 | Monthly | Full Rocksmith+ access, recurring per month |
| 3-Month Subscription | NZ$74.95 | 3 months | Full Rocksmith+ access, recurring per 3 months (Apple App Store) |
| 12-Month (Annual) All-Access Plan | NZ$209.95 - 209.99 | Annual | Full Rocksmith+ access, recurring yearly; optional 30- or 31-day free trial on Apple |
Your consumer rights in New Zealand
General rules
Under New Zealand consumer law, changing your mind about a digital subscription does not automatically entitle you to a refund.
Unless a platform or seller provides a voluntary refunds policy, subscriptions bought in NZ are generally non-refundable for a simple change of mind.
Faulty products and statutory rights
- The Consumer Guarantees Act may apply if the digital product is faulty or not as described; this can create entitlement to remedies.
- Platform-specific protections (PlayStation, Apple, Google) can provide additional options; check each store's refund process.
Customer experiences
Positive points reported
- Many users praise the learning tools: real-time feedback, adaptive difficulty and riff repeater are seen as strong educational features.
- Some users appreciate the song library and find the interface enjoyable versus alternatives.
Common complaints
- Frequent criticisms include limited song selection, missing big bands, perceived filler tracks and an expensive subscription model.
- Other recurring issues: UI problems, removed or missing legacy features, bugs, audio issues and frustrations with cancellations or refund denials.
Documentation checklist
What to have ready before contacting support
- Ubisoft account email or platform account email used to purchase the subscription.
- Order number, receipt or transaction ID from Ubisoft, PlayStation, Apple or Google.
- Purchase date and plan type (monthly, 3-month, annual) and platform used to subscribe.
Helpful extras
- Screenshots of subscription status, billing statements or app store purchase history.
- Support ticket IDs, error messages, and brief description of the issue (e.g., unwanted renewal, billing error, technical fault).
Common mistakes
Cancelling the wrong account
Users sometimes cancel a different Ubisoft or platform account than the one used to subscribe, leaving the original active.
Always verify the account email and transaction details before cancelling.
Expecting immediate refunds or loss of access
Many expect an immediate refund or immediate loss of access; in reality access usually continues until the paid period ends and refunds are platform-dependent.
Assuming the app store can override Ubisoft’s direct-sale policy is another common source of confusion - refunds depend on who sold the subscription.
Comparative recap
Quick platform comparison
The table below summarizes cancellation and refund expectations by platform for New Zealand subscribers.
Comparison table
| Platform | How to cancel | Refund availability | Access after cancellation | Notes |
|---|---|---|---|---|
| Ubisoft web (store.ubi.com) | Cancel via "My Account" on Ubisoft site | No refund for unused time (direct purchases) | Access remains until end of paid period | Ubisoft handles billing directly for web purchases |
| PlayStation (NZ PS Store) | Manage subscription in PS account settings | Refunds per PS Store policy; possible 14-day refund if unused | Stops future renewals; current period remains active | Platform rules and timing apply |
| Apple App Store (iOS NZ) | Cancel in iOS Settings → Subscriptions | Refunds handled by Apple per App Store policy | Access remains until subscription expiry | Apple may offer trials and charges per its terms |
| Google Play (Android NZ) | Cancel in Google Play → Subscriptions | Refunds handled by Google Play policy | Access remains until subscription expiry | Ubisoft directs Android users to Google account management |
After cancelling
Next steps
Confirm cancellation by checking your Ubisoft or platform subscription settings and keep any confirmation emails or screenshots for your records.
If you believe you qualify for a refund (e.g., unused within platform rules or a fault), contact the store where you bought the subscription first.
Helpful links
- Ubisoft Store / Account - manage Ubisoft direct subscriptions.
- PlayStation Support (NZ) - PSN subscription help and refunds.
- Apple: manage subscriptions - App Store subscription management and refunds.
- Google Play: cancel subscriptions - manage and request refunds via Google Play.
- New Zealand Commerce Commission - consumer rights - guidance on digital consumer rights in NZ.
- Ubisoft Support - contact support for account-specific issues.
Address
Ubisoft corporate address (listed)
Ubisoft, Spaces Guildford, Austen House, Station View Units A - J, GU1 4AR, Guildford, United Kingdom
Notes on addresses for NZ customers
No dedicated New Zealand postal address for Rocksmith+ cancellations was located. Use the Ubisoft support portal or the platform where you purchased to manage cancellations and support.
If you need to send physical correspondence, the UK address above is the listed Ubisoft location referenced for corporate contact.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
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