Cancel AEROPLAN online
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Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Aeroplan service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Aeroplan: Easy Method
What is Aeroplan
Overview
Aeroplan is Air Canada’s loyalty and points program that lets members earn and redeem points for flights, upgrades and partner services.
How it’s used in New Zealand
New Zealand members can join for free, earn points on eligible travel and redeem rewards for Air Canada and partner airline flights worldwide.
How to cancel Aeroplan
Cancel via the Aeroplan website (recommended)
- Sign in at aeroplan.com and go to "My trips" or "Manage my booking".
- Locate the reward booking and select the cancel option; online cancellations are accepted up to 2 hours before departure.
- If within 24 hours of booking and cancelled online you should receive a full refund of miles and fees.
- Note the displayed cancellation fee (standard online fees are shown in CAD and vary by fare).
Cancel by mobile app or Contact Centre
- Mobile app: users report the app often does not allow cancellations for refundable reward flights; use a desktop browser instead.
- Contact Centre (phone): agents can cancel bookings but contact-centre cancellations may incur higher fees and agent service fees are non-refundable.
- Have your Aeroplan number and booking reference ready before you call to speed up the process.
What happens when you cancel
Account and miles activity
When a reward booking is cancelled, miles and taxes are normally returned to your Aeroplan account subject to the fare rules and cancellation timing.
Full returns are automatic for online cancellations within eligible windows; delayed points refunds have been reported and may require follow-up.
Booking status and changes
Cancelled bookings are removed from "My trips" and any refundable taxes or fees begin processing according to Aeroplan’s timelines.
If cancellation occurs outside refundable terms, the ticket value may be converted to a credit valid for future bookings (usually one year).
Will I get a refund?
General refund policy
- Full refund of miles and fees if you cancel online within 24 hours of booking (complimentary).
- Cancellations are allowed up to 2 hours before departure with refunds subject to fees and fare rules.
- Online cancellation fees commonly listed in Canadian dollars (examples: CAD 150 for standard rewards, CAD 75 for flex fares).
Exceptions and timing rules
- Cancel >22 days before departure: miles and taxes refunded minus a cancellation fee (examples vary by source; fees may be around CAD 90 - 135 depending on conditions).
- Cancel <22 days before departure: no miles/taxes refund in some cases; value may be retained as a future booking credit valid for one year.
- Contact Centre cancellations often incur higher fees (e.g., CAD 175) and agent service fees (e.g., CAD 30) are non-refundable.
- Super Elite 100K members may be exempt from some cancellation fees.
Aeroplan plans and pricing
Summary of common fees
Membership in Aeroplan is free. Most costs are per-action fees charged in Canadian dollars for partner bookings, changes and cancellations.
Key pricing items
| Plan | Price | Period | Features |
|---|---|---|---|
| Aeroplan loyalty program | Free to join/use | None | Earn and redeem points; access via app |
| Partner booking fee (non-Air Canada flights) | CAD 39 | Per ticket | Fee when booking partner airline flights with Aeroplan points |
| Reward ticket change fee | CAD 100 | Per booking change | Fee for changing reward bookings (basic rewards) |
| Reward ticket cancellation fee | CAD 150 | Per booking cancellation | Fee for cancelling reward bookings (standard example) |
Your consumer rights in New Zealand
Relevant laws
New Zealand consumer law (Consumer Guarantees Act and Civil Aviation Act) requires services to be provided with reasonable care and competence.
These laws apply regardless of Aeroplan’s own policies and give NZ consumers certain protections for travel services.
What you can do
- If the airline cancels a flight for its own reasons you are entitled to a refund and possible compensation up to statutory limits.
- For cancellations due to factors like weather, entitlements depend on fare type; refundable fares must be refunded, otherwise credits are common.
- If Aeroplan or its agents fail to resolve disputes you may pursue a chargeback from your card issuer or take a claim to the Disputes Tribunal.
Customer experiences
Common complaints
Public reviews and forum posts frequently report long hold times, dropped calls and difficulty reaching agents for cancellations or points reinstatements.
Users also report website or app errors, login problems and delayed points refunds that sometimes required extra follow-up.
Other notes
There are few widely reported positives in the verified dataset; many users emphasise unclear fees and unexpected costs when cancelling via phone.
Keep records of all communications and confirmation numbers to help resolve issues if refunds or reinstatements are delayed.
Documentation checklist
Documents to prepare before cancelling online or by phone
- Aeroplan membership number and account login details.
- Booking reference (PNR) and passenger names as shown on the booking.
- Proof of payment (credit card receipt) and booking confirmation email.
Additional documents for disputes or refunds
- Cancellation confirmation e-mail or screenshot from the website.
- Call reference numbers, agent name and time of phone calls.
- Any supporting documents for special circumstances (medical certificates, disruption notices).
Common mistakes
Using the mobile app
Many travellers assume the Aeroplan mobile app will let them cancel like the website, but user reports show the app often does not permit cancellation of refundable reward flights.
Try the desktop website first before calling; it is the most reliable self-service route.
Timing and fare-rule errors
Waiting beyond the 24-hour full-refund window or the 2-hour cancellation cutoff is a common mistake that incurs fees or loss of miles.
Calling the Contact Centre without checking online fees can result in higher charges and non-refundable agent service fees.
Comparative recap
At-a-glance method comparison
| Method | Can cancel? | Typical fees | Notes |
|---|---|---|---|
| Mobile app | Often does not allow cancellation | Depends (may require phone or web) | Users report being unable to cancel refundable reward flights in-app |
| Web (aeroplan.com) | Yes - up to 2 hours before departure | Online fees e.g., CAD 150 (standard), CAD 75 (flex); full refund if cancelled online within 24 hours | Recommended for best chance of full refund within 24 hours |
| Contact Centre (phone) | Yes | Higher fees (e.g., CAD 175); agent service fee (e.g., CAD 30) non-refundable | May resolve complex issues but expect longer wait times and higher charges |
After cancelling
Immediate next steps
- Save or screenshot the cancellation confirmation and any confirmation numbers you receive.
- Check your Aeroplan account for the return of miles and taxes; allow time for processing and follow up if delayed.
Where to get help
- Aeroplan help: https://www.aeroplan.com
- Aeroplan Contact Centre (use the phone numbers listed on aeroplan.com under "Contact us").
- New Zealand consumer information: search NZ Government consumer rights and the Disputes Tribunal information for next steps if you need to escalate.
Address
Mailing address
Aeroplan customer service (Canada office): 525 Viger Avenue West, Suite 1000, Montreal, Quebec H2Z 0B2, Canada.
Notes about postal contact
There is no specific Aeroplan cancellation address in New Zealand; postal correspondence is typically routed to the Canada office above.
For faster resolution, use the website or phone Contact Centre rather than postal mail when cancelling or requesting refunds.
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.