Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Completesave service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Completesave: Easy Method
What is Completesave
Overview
Completesave (sometimes styled Complete Savings / Completesavings) is a paid subscription service that markets discounts, insurance-like benefits or savings perks to members via web and app channels.
How it is sold
Subscriptions have been offered through websites, and users may also encounter sign-up via app stores or third-party pages and pop-ups.
Public information and terms vary by country; available data primarily refers to UK and Ireland operations.
How to cancel Completesave
If you signed up through the App Store or Google Play
- Open your App Store/Google Play account subscriptions and cancel the Completesave subscription there.
- App stores control recurring billing for in-app subscriptions; contact Apple/Google support if billing continues after cancellation.
If you signed up on the Completesave website
- Use the site options: chatbot (Cleo), sign into "My Account" and follow the cancellation link, or use a downloadable cancellation form if available.
- Email customerservice@completesavings.co.uk (UK) or customerservice@completesavings.ie (Ireland) and request cancellation if you cannot access the account area.
- Call the published numbers: UK 0800 389 6960 or Ireland 1800 806 167 for phone cancellations where applicable.
- Consider sending a signed written cancellation to the UK postal address if online/phone attempts fail.
What happens when you cancel
Access and service period
When you cancel, the service typically remains active until the end of the current paid contract or trial period unless you request immediate termination.
Requesting immediate termination can cut off member benefits immediately while leaving any owed fees subject to the contract terms.
Data and account handling
Completesave may retain account details for administration, refunds and fraud prevention in line with their privacy policy and terms.
Ask the support team for confirmation of data handling and any deletion requests after cancellation.
Will I get a refund?
Refunds under Completesave terms
If you enrolled with an initial free trial, Completesave’s published terms allow cancellation within the trial (up to 30 days in some terms) without paying fees.
For paid initial periods, their terms reference a 14-day cooling-off window where cancellation can be made without reason.
Exceptions and processing
- If the Initial Period was not free, a fee may become payable after the cooling-off period; check the specific terms that applied when you joined.
- Completesave states that on successful cancellation they will refund the last membership fee where the payment information matches, and send confirmation by email.
- Refunds are commonly processed within a short period, and consumer guidance suggests refunds should be completed promptly (often within 14 days where applicable).
Completesave plans and pricing
Known pricing context
No NZ-specific pricing or active NZ app listing was found for Completesave for 2024/2025.
Available references show UK/euro-region pricing around £18/month, but this does not confirm a New Zealand plan or local pricing.
Current pricing table
| Plan name | Price (NZ) | Notes |
|---|---|---|
| Completesave subscription | Varies | Public data refers to UK/EU pricing; no NZ-specific plan located |
Your consumer rights in New Zealand
Key statutes and protections
New Zealand consumers are protected by the Consumer Guarantees Act (CGA) and the Fair Trading Act (FTA), which prohibit misleading practices and require services to be provided with reasonable care.
These Acts apply to local businesses and to some cross-border transactions where the supplier targets NZ consumers.
Cooling-off and refunds in NZ
Unlike EU/UK rules, NZ law does not generally provide an automatic 14-day online cooling-off right for standard digital subscriptions.
If a subscription was misrepresented, or charges are unauthorised, you can complain under the FTA, ask your bank/card provider for a dispute/chargeback, and contact consumer organisations for help.
Customer experiences
Positive reports
Some users report successful resolutions: for example, one user said they received an immediate refund after contacting support and additional refunds processed after submitting a form.
Positive cases often involve clear documentation and prompt contact with support or the payment platform.
Negative reports
Many reviews describe unexpected charges (reported as ~£18/month), difficulty cancelling, and problems obtaining refunds without involving banks.
Some complainants label the service as scam-like and report having to use their bank’s payment-blocking or chargeback process to stop recurring fees.
Documentation checklist
Essential items to gather
- Account email and username used to sign up.
- Date and method of sign-up (website, app store, pop-up) and any trial start date.
- Transaction details: date, amount, and merchant descriptor from your card or bank statement.
- Screenshots of account pages, pop-ups, receipts, and any confirmation emails.
Support correspondence
- Copies of emails sent to customerservice@completesavings.co.uk or customerservice@completesavings.ie.
- Notes of phone calls (date, time, name of representative) and any chat transcripts.
- Postal proof if you send a signed cancellation form or letter.
Common mistakes
Assuming NZ cooling-off rights
Many customers expect a 14-day automatic cooling-off period as in the EU/UK; New Zealand law does not guarantee the same automatic right for online digital subscriptions.
Always check the exact terms you agreed to at sign-up and whether the supplier’s published terms explicitly offer a trial or cooling-off window.
Not checking payment channel
Users sometimes cancel on the website but forget to cancel via the App Store/Google Play; the platform can continue billing if its subscription is not cancelled.
If charges continue after you cancelled, contact your payment provider immediately and gather documentation for a dispute.
Comparative recap
Quick comparison
| Channel | Ease of cancellation | Likelihood of refund | Notes |
|---|---|---|---|
| App Store / Google Play | Relatively easy via store subscriptions | Depends on store policy | Use platform subscription controls; app store disputes possible |
| Website (UK) | Multiple options (chatbot, My Account, email, phone, postal form) | Moderate if within published cooling-off or trial | Cancelling usually allows access until period end; refunds if info matches |
| Website (Ireland) | Similar to UK - online profile, email, phone or written form | Moderate to good if within stated trial or 14-day window | Immediate cancellation may cut benefits; refunds per terms |
| Bank / Card dispute | Depends on bank; can stop future payments | Good for unauthorised charges or non-responsive merchant | Use when merchant does not cooperate or charges are unauthorised |
After cancelling
Confirmations to expect
After cancellation, expect an email confirmation when the request is accepted and, if applicable, a refund notification when processed.
If you do not receive confirmation within a few days, follow up with support and save all correspondence.
Useful links and next steps
- Consumer NZ - complaints and consumer advice
- Commerce Commission - unfair practices and scams
- Apple Support - manage subscriptions
- Google Play Help - cancel subscriptions
Address
Complete Savings postal address
Complete Savings
Sentinel House, Airspeed Road, Hampshire PO3 5RF, United Kingdom
Contact options reminder
Email for UK: customerservice@completesavings.co.uk
Email for Ireland (reference): customerservice@completesavings.ie
Similar cancellation services
FAQ
Avertissement important concernant les limites du service
Dans un souci de transparence et de prévention, il est essentiel de rappeler les limites inhérentes à tout service d'envoi dématérialisé, même lorsqu'il est horodaté, tracé et certifié. Les garanties portent sur l'envoi et la preuve technique, mais jamais sur le comportement, la diligence ou les décisions du destinataire.
Attention, Postclic ne peut pas :
- garantir que le destinataire reçoive, ouvre ou prenne connaissance de votre e-courrier.
- garantir que le destinataire traite, accepte ou exécute votre demande.
- garantir l'exactitude ou la complétude du contenu rédigé par l'utilisateur.
- garantir la validité d'une adresse erronée ou non mise à jour.
- empêcher une contestation du destinataire sur la portée juridique du courrier.