Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Doggy Dan service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Doggy Dan: Easy Method
What is Doggy Dan
Overview
Doggy Dan is an international dog training brand led by a professional trainer offering online video courses, training bundles, and some in‑home services in New Zealand.
Services offered
Services include video training access (monthly membership), named online programs such as the Dog Calming Code and Solve Reactivity bundle, physical product sales, and occasional in‑home consultations in New Zealand.
How to cancel Doggy Dan
Cancel App Store / Google Play subscriptions
- Open your device’s subscription settings (Apple ID subscriptions in iTunes/App Store or Google Play > Subscriptions).
- Find the Doggy Dan / Online Dog Trainer subscription and choose Cancel Subscription.
- Doggy Dan cannot cancel mobile‑store subscriptions for you or issue subsequent‑period refunds; you retain access until the end of the current period.
Cancel web memberships (Dog Calming Code / Solve Reactivity)
- Log in to your account on the Online Dog Trainer website where you purchased the course.
- Go to account or membership settings and choose “Cancel membership” or follow the site’s cancellation prompts.
- If you have trouble cancelling online, contact customer support via the website contact form for help.
Cancel orders for physical products
- For physical items (harnesses, DVD bundles) follow the returns instructions on the returns page or contact support within the returns window.
- Keep proof of postage and original packaging if you are returning goods for a refund.
What happens when you cancel
Access and renewals
For mobile‑store subscriptions, you keep access until the end of the paid subscription period; the subscription will not renew after that date.
For web memberships, cancellation prevents future billing; exact access timing (immediate removal versus access until period end) can vary by product - check your account details.
Data and account status
Your account information and purchase history are normally retained for administration and support purposes unless you request deletion.
Contact customer support if you want account data removed or have questions about what is retained.
Will I get a refund?
Digital memberships - standard guarantees
Dog Calming Code digital purchases carry a 60‑day money‑back guarantee; the Solve Reactivity bundle carries a 30‑day money‑back guarantee.
These guarantees apply when you purchase directly via the web pages for those products. See the specific product pages for instructions: Dog Calming Code and Solve Reactivity.
Physical products and other exceptions
Physical products are eligible for return and full refund within 30 days if returned in original condition and packaging. Return shipping, duties and taxes are the buyer’s responsibility.
Subscriptions bought via Apple or Google Play must be cancelled via those stores; Doggy Dan cannot issue refunds for subsequent periods billed through Apple/Google.
Doggy Dan plans and pricing
Standard plans
Below are representative prices for common Doggy Dan offerings available in New Zealand. Monthly prices are approximate and may vary with exchange rates.
| Plan | Price | Period | Features |
|---|---|---|---|
| Home Consultation | NZ$500 (incl GST) | One‑off | 2 - 2.5 hr in‑home session; personalised training plan; access to video library support |
| Video Training Access | Approx. NZ$13.00 per month | Monthly | Ongoing access to international dog training website with 300+ videos; price varies with USD - NZD exchange rate |
Pricing notes
Prices are based on the official Doggy Dan New Zealand site as of early 2026 and may change. Monthly USD‑based prices will vary with exchange rates.
Your consumer rights in New Zealand
Cooling‑off and guarantees
Under New Zealand consumer law (including the Consumer Guarantees Act), consumers have protections for remote purchases of digital content, including rights where goods or services are faulty, not as described, or of unacceptable quality.
There is commonly a 14‑day cooling‑off expectation for remote digital purchases allowing cancellation/refund in certain cases of failure or misleading information.
Remedies and enhanced guarantees
- If digital content or services are not delivered as promised, consumers are entitled to remedies such as repair, replacement, or refund.
- Doggy Dan’s published 30‑ or 60‑day money‑back guarantees exceed the statutory minimum and provide enhanced protection for buyers who purchased directly from the website.
Customer experiences
Positive feedback
Public reviews in New Zealand commonly note rapid improvements in dog behaviour, clear methods, and supportive resources.
Trustpilot NZ shows a high average score with many users reporting calmer dogs within days: Trustpilot (NZ).
Critical or negative feedback
A small percentage of lower‑star reviews appear on review sites. Common negative points are relatively few and not dominated by a single recurring issue.
Local testimonials on the Doggy Dan NZ site include many success stories and some less‑favourable experiences depending on individual circumstances: Doggy Dan NZ reviews.
Documentation checklist
Before cancelling
- Order confirmation or receipt (email or account order page).
- Subscription details (purchase date, billing period, payment method).
- Account login information for the Online Dog Trainer site or the App Store / Google Play account used to subscribe.
Keep after cancelling
- Cancellation confirmation (screenshot or email) and any refund reference numbers.
- Proof of return postage and condition photos for physical product returns.
- Records of communications with customer support in case of disputes.
Common mistakes
Incorrect cancellation channel
Many users try to cancel app‑store subscriptions via the Doggy Dan website. Mobile subscriptions bought through Apple or Google must be cancelled in the respective store settings.
Missing deadlines or documentation
Delaying a return beyond the stated 30‑day window for physical goods or not saving proof of postage can jeopardise a refund claim.
Assuming automatic refunds for app store charges
Users sometimes expect Doggy Dan to refund Apple/Google billing; third‑party developers cannot cancel or refund charges made through those stores - refund requests must be made to Apple or Google per their policies.
Comparative recap
Quick platform comparison
| Platform / Item | How to cancel | Refund / Guarantee | Access after cancel |
|---|---|---|---|
| App Store / Google Play subscription | Cancel in Apple ID / Google Play Subscriptions settings | No developer refunds for subsequent periods; request to store for any store‑level refund | Access remains until end of paid period |
| Web - Dog Calming Code | Cancel via account on the Online Dog Trainer website | 60‑day money‑back guarantee | Varies by product; check account details |
| Web - Solve Reactivity bundle | Cancel via account on the Online Dog Trainer website | 30‑day money‑back guarantee | Varies by product; check account details |
| Physical products | Return following returns policy instructions | 30‑day returns eligible for full refund if in original condition | Access to digital products not affected unless subscription cancelled separately |
Notes on comparison
Always review the exact terms on your purchase confirmation and the product pages linked above for up‑to‑date details.
After cancelling
Useful links
- Returns & Refunds (physical items)
- Dog Calming Code (60‑day guarantee)
- Solve Reactivity bundle (30‑day guarantee)
- Trustpilot NZ reviews
Next steps
Keep cancellation confirmations and any refund references until the matter is resolved. If you purchased via Apple or Google, check their support pages to request a store refund.
If you believe a product or service is faulty or misleading, consider referring to New Zealand consumer rights (see the Consumer Guarantees Act) and contact consumer protection services for guidance.
Address
Registered office
Doggy Dan Limited, c/- David Hooper CA Ltd, 5/160 Kitchener Road, Milford, Auckland 0620, New Zealand.
Mail and service address
Use the address above for correspondence and service of documents. For order or account queries use the website contact forms shown on the product pages linked earlier.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.