Cancel NETBILLING online
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Netbilling service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Netbilling: Easy Method
What is Netbilling
Overview
Netbilling is a payment processing company that provides billing and subscription management services to merchants.
Primary function
It acts as the gateway between merchants and customers for card payments, recurring billing, and merchant account services.
How to cancel Netbilling
Web / Desktop self-cancellation (member)
- Go to Netbilling’s Self-Cancellation Page: Self-Cancellation.
- Enter at least three pieces of identification (for example: username, email, first and last name, credit card number).
- Click FIND MEMBER, select CANCEL MEMBERSHIP, and confirm the cancellation.
- After confirmation, rebillings should stop.
App Store / Google Play purchases
- No public information indicates Netbilling supports in-app purchases or subscription management via the Apple App Store or Google Play.
- If you bought through an app store, check your Apple or Google subscription settings and contact the app developer or store for cancellation instructions.
What happens when you cancel
Subscription and rebilling
When you complete the self-cancellation flow, Netbilling’s publicly described process stops future rebillings for that membership.
Access and service termination
Termination of access depends on the merchant’s implementation; cancelling through Netbilling stops payments but does not guarantee immediate service removal unless the merchant has linked cancellation to access control.
Data and account records
Netbilling’s public documentation focuses on cancellation mechanics and does not publish detailed rules on data retention or account deletion for customers.
Will I get a refund?
Published refund policy
Netbilling does not publish a general refund policy or a statutory cooling-off period on its public site.
Possible exceptions and next steps
- Refunds may be handled by the merchant who sold the goods or services; contact the merchant first.
- If the merchant refuses a refund, you can ask your card issuer for a chargeback where appropriate.
- If you believe you have statutory rights under New Zealand law, mention those rights when requesting a refund (see consumer rights section below).
Netbilling plans and pricing
Pricing transparency
Netbilling does not publish specific pricing in New Zealand dollars on its public website.
How pricing is set
Pricing appears to be customised per merchant, often with pay-as-you-go percentages or volume-based quotations. For exact figures, contact Netbilling sales.
| Plan / Item | Price (NZD) | Notes |
|---|---|---|
| Standard processing / transaction fees | Varies | Customized per merchant; inquire for NZD rates. |
| Recurring / subscription fees | Varies | Dependent on merchant agreement and volume. |
| Setup / monthly service fees | Varies | May be quoted individually by sales or local agent. |
Your consumer rights in New Zealand
Relevant laws
New Zealand consumer protections include the Consumer Guarantees Act (CGA) and the Fair Trading Act (FTA).
These laws can apply to goods and services purchased from businesses operating in or selling to New Zealand customers.
How those rights may help
- You may have rights to remedies if services are faulty, not provided, or misrepresented under the CGA and FTA.
- Netbilling’s public materials do not describe how statutory rights are handled, so raise CGA/FTA rights when contacting the merchant or Netbilling.
- If you cannot resolve the issue, you can seek advice from New Zealand consumer authorities (see links below).
Customer experiences
Positive feedback
Some customers report responsive support and competitive pricing compared with alternatives like Stripe or Square.
Reviews cite fast help when issues are raised and attractive merchant rates in certain cases.
Negative feedback
Other customers allege problems cancelling subscriptions and difficulty obtaining refunds.
Complaints include repeated billing after cancellation attempts and poor or no reply to email requests.
Documentation checklist
Minimum information to cancel
- Username or account identifier used with the merchant.
- Registered email address and full name (first and last).
- Credit card number (use last 4 digits if safer), transaction date and amount.
Helpful supporting documents
- Screenshots of billing statements and membership pages showing charges.
- Copies of email or chat correspondence with the merchant or Netbilling.
- Merchant name and any invoice or order numbers.
Common mistakes
Relying only on merchant communication
Customers sometimes assume the merchant will cancel billing immediately but do not complete Netbilling’s self-cancellation process.
Always confirm cancellation via the Netbilling self-cancellation page and keep a confirmation screenshot.
Not keeping records
Another frequent error is failing to save transaction dates, receipts, and cancellation confirmations.
Without records, proving unauthorized rebilling becomes harder when requesting refunds or chargebacks.
Comparative recap
Quick comparison
This table contrasts Netbilling's public characteristics with typical alternatives like Stripe or Square for key aspects relevant to New Zealand customers.
| Aspect | Netbilling | Typical Alternatives (e.g., Stripe, Square) |
|---|---|---|
| Cancellation process | Self-cancellation page for members; merchant-dependent flow. | Built-in dashboard cancellation and store-based subscription management. |
| Refund policy | No general refund policy published; merchant handles refunds. | Clear refund tools and documented policies in many cases. |
| Pricing transparency | Varies; pricing is customised and not published in NZD. | Published standard fees and NZD pricing in many markets. |
| New Zealand support | No NZ postal address; site does not detail NZ-specific support. | Often publish local currency support and regional documentation. |
| Public reviews | Mixed - reports of excellent service and of cancellation/refund problems. | Also mixed, but frequently more public documentation and dispute tools. |
After cancelling
Immediate actions
- Save a screenshot of the cancellation confirmation from the self-cancellation page.
- Monitor your bank or card statements for at least two billing cycles to ensure charges stop.
Escalation and complaint options
- Contact the merchant directly for refunds or service removal; keep all correspondence.
- If unresolved, contact your card issuer to request a chargeback and provide documentation.
- Seek guidance from New Zealand authorities: Commerce Commission and consumer protection resources.
- Check independent reviews and feedback such as Trustpilot reviews to see similar cases.
Address
Official mailing address
NETbilling, Inc., 27451 Tourney Road, Suite #220, Valencia, California 91355, USA.
Notes on contacting from New Zealand
Netbilling does not list a New Zealand postal address; use the online self-cancellation tool or contact the merchant for account issues.
For disputes or consumer advice in New Zealand, consult the links in the “After cancelling” section.
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.