Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Icarefone service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Icarefone: Easy Method
What is Icarefone
Overview
iCareFone is a device-management and phone-transfer tool developed by Tenorshare for backing up, transferring, and cleaning mobile data between phones and computers.
It supports tasks such as iPhone-to-iPhone transfers, PC backups, and general data management across platforms.
Main uses
Typical uses include migrating data between phones, removing junk files, and managing app data or media from a desktop.
Tenorshare markets iCareFone as a premium utility with subscription plans for ongoing access to all features.
How to cancel Icarefone
Cancel via iOS / App Store
- Open Settings on your iPhone or iPad.
- Tap your Apple ID at the top, then Subscriptions.
- Find iCareFone and tap Cancel Subscription.
- Cancel at least 24 hours before renewal to avoid auto-renewal.
- Note: iTunes/App Store handles the cancellation; contact Apple for billing questions. App Store listing
Cancel via Google Play
- Open the Google Play app on your Android device.
- Go to Payments & Subscriptions → Subscriptions.
- Select iCareFone, tap Cancel subscription and confirm.
- Do not assume uninstalling the app cancels the subscription; you must cancel in Google Play. Tenorshare cancellation FAQ
Cancel Web / Direct Tenorshare purchase
- Most direct (Tenorshare) subscriptions - often invoices starting with “T123…” - require contacting Tenorshare support to cancel.
- Contact Tenorshare customer support and request cancellation; they typically reply within 24 hours on weekdays and 48 hours on holidays.
- If unsure, contact support first to confirm the correct procedure and provide your invoice or account details.
What happens when you cancel
Access after cancellation
When you cancel a subscription, you typically retain access until the end of the current paid period.
Access end-dates depend on the store: Apple, Google Play, or Tenorshare direct billing.
Renewal and billing
If you do not cancel at least 24 hours before renewal on Apple, the subscription will auto-renew and be billed again.
Auto-renewals are handled by the store that sold the subscription (Apple/Google) or by Tenorshare for direct purchases.
Data and account state
Cancelling a subscription does not automatically delete your account or local data created by the app.
If you want account deletion or data removal, contact Tenorshare support and specify your request.
Will I get a refund?
Auto-renewals and refunds
Subscriptions that auto-renew are generally non-refundable due to system restrictions once billing has occurred.
Tenorshare states that users receive a renewal notification by email, and once renewed, refunds are not possible for system-handled auto-renewals.
30-day money-back guarantee
Tenorshare offers a 30-day money-back guarantee if the product does not work and cannot be fixed; this is an exception to the no-refund rule.
To pursue that guarantee, contact Tenorshare support with evidence of the problem within 30 days of purchase. Money-back page
Store-specific refund approaches
- Apple/Google manage their own refunds; contact the store for billing disputes tied to their charges.
- For direct Tenorshare invoices, request a refund from Tenorshare support and reference your invoice number and evidence.
Icarefone plans and pricing
Available plans
| Plan | Price | Period | Features |
|---|---|---|---|
| Weekly Subscription | US$3.99 (or local equivalent in NZD at checkout) | Weekly | Premium Access - full features |
| Yearly Subscription | US$19.99 (or local equivalent in NZD at checkout) | Annual | Premium Access - full features |
Local pricing notes
The App Store does not always list exact NZD-denominated prices; iOS purchases are charged in NZD at Apple’s exchange rate at checkout.
Actual local cost may vary slightly from the US$ amounts due to currency conversion and taxes applied at purchase.
Your consumer rights in New Zealand
Consumer Guarantees Act (CGA)
Under the CGA, digital services must be of acceptable quality, fit for purpose, and as described.
If iCareFone fails to work as promised, you may be entitled to remedies such as repair, replacement, or refund under the CGA.
Fair Trading Act and disclosures
The Fair Trading Act requires clear disclosure of terms for automatic renewals and trials.
Hidden trial terms, unclear renewal notices, or difficult cancellation processes may breach fair trading obligations in New Zealand.
Cooling-off and unsolicited agreements
“Cooling-off” rights mainly apply to unsolicited agreements; knowingly purchased auto-renewing digital subscriptions may not qualify for a standard cooling-off refund.
Always check whether a purchase was unsolicited before assuming statutory cooling-off applies.
Customer experiences
Positive feedback
Some users praise iCareFone for smooth iPhone-to-iPhone and PC transfers and for easy data management tasks.
Positive reviews often cite convenience and a clear transfer workflow. Trustpilot NZ
Negative feedback
Recurring complaints include licenses failing after initial use, leading to repeated payments without service continuity.
Other issues reported are forced auto-renewals, hidden free trials, difficult cancellation processes, and denied refunds. Trustpilot NZ
Serious accusations and forums
Some users describe the service as a scam due to refund refusals and aggressive renewal practices discussed on forums like Reddit.
When reading user reports, check dates, evidence, and whether the issue was with the app store or Tenorshare directly. Reddit discussion
Documentation checklist
Essential documents
- Purchase receipt or invoice (look for invoice numbers starting with “T123…” for direct Tenorshare sales).
- Email confirmation of subscription and renewal notices.
- Order date, payment method, and billed amount details.
Supporting evidence
- Screenshots of subscription pages, App Store/Google Play subscription screens, and error messages.
- Logs or descriptions of the product failures if pursuing a 30-day refund under Tenorshare’s guarantee.
- Correspondence with support (timestamps of requests and replies).
Common mistakes
Assuming uninstall = cancel
Many users mistakenly uninstall the app and think the subscription stopped. Uninstalling does not cancel App Store or Google Play subscriptions.
Always cancel via the relevant store subscription settings or contact Tenorshare for direct purchases.
Waiting until after renewal
Waiting until after a subscription auto-renews often removes the ability to get a refund due to system restrictions.
Cancel at least 24 hours before renewal on Apple and follow Google or Tenorshare processes for their platforms.
Contacting the wrong party
Billing may be handled by Apple, Google, or Tenorshare depending on how you bought the subscription.
Contact the store that charged you for billing disputes; contact Tenorshare for product issues or direct-purchase cancellations.
Comparative recap
Quick comparison
| Channel | How to cancel | Refund availability | Notes |
|---|---|---|---|
| iOS / App Store | Settings → Apple ID → Subscriptions → Cancel | Auto-renewals generally non-refundable; contact Apple for billing disputes | Cancel ≥24 hours before renewal; App Store manages billing. App Store |
| Google Play | Google Play app → Payments & Subscriptions → Subscriptions → Cancel | Refunds handled by Google Play; uninstalling does not cancel | Confirm cancellation in Google Play subscriptions. How to cancel |
| Web / Direct Tenorshare | Contact Tenorshare support with invoice/account details | 30-day money-back guarantee may apply if product fails; auto-renewal refunds limited | Direct invoices often begin with “T123…”. Support reply ~24h weekdays, 48h holidays. Support FAQ |
Key takeaway
Which route you must use depends on how you purchased the subscription - store vs Tenorshare direct.
Keep receipts and act before renewal to retain refund options where available.
After cancelling
Confirm cancellation
- Check your Apple ID or Google Play subscription page for a cancellation confirmation.
- For direct Tenorshare cancellations, keep email confirmation from Tenorshare support.
Helpful links and next steps
If you still have problems
Contact Tenorshare support first to confirm procedure and request account actions or refunds where appropriate.
If you believe your consumer rights under NZ law have been breached, keep records and consider contacting Consumer Protection or seeking advice on NZ dispute resolution avenues.
Address
Company mailing address
Tenorshare Co., Ltd.
Room 703, 7/F, Bright Way Tower, No. 33 Mong Kok Road, Kowloon, Hong Kong
Support recommendation
For cancellation or refund queries, contact Tenorshare support and provide your invoice and evidence to speed up resolution.
Keep copies of all correspondence and receipts in case you need to escalate under New Zealand consumer protections.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.