Postclic premium unlimited: promotional offer at $1.85 for 48h, then $100.94 per month without commitment
Cancellation service #1 in New Zealand
Cancel Invoice2Go: Easy Method
What is Invoice2Go
Overview
Invoice2Go is a cloud-based invoicing and small-business management app that lets users create invoices, track payments, and manage basic bookkeeping on mobile and web.
It is offered as a subscription service with mobile apps distributed through the App Store and Google Play and a web interface for direct account management.
Typical users
The app is commonly used by sole traders, contractors, and small businesses who need simple invoicing on the go.
Users choose between plan tiers for different feature sets; billing and cancellation rules depend on where the subscription was purchased.
How to cancel Invoice2Go
Cancel on iOS (App Store)
- Open the Settings app on your iPhone/iPad and tap your name (Apple ID).
- Tap Subscriptions, find Invoice2Go, and tap Cancel Subscription to stop renewal.
- Alternatively open the App Store, tap your profile, then Subscriptions to cancel.
Cancel on Android (Google Play)
- Open the Google Play Store app, tap your profile icon, then Payments & subscriptions → Subscriptions.
- Select Invoice2Go and tap Cancel subscription to stop automatic renewal.
- Cancellations via Google Play take effect at the end of the current billing period.
Cancel on the Web
- Sign in to the Invoice2Go web app and go to: Company name → Account & settings → Manage subscription → Cancel subscription.
- Follow on‑screen prompts to confirm cancellation; the subscription remains active until the billing cycle ends.
Cancel via support / email
- If you cannot cancel through the app or web, contact Invoice2Go support (web support form or in‑app help) requesting cancellation.
- Do not send postal mail from New Zealand; there is no local postal cancellation route available.
What happens when you cancel
Access after cancellation
Cancelling stops automatic renewal but does not immediately remove access.
Your account and paid features stay active until the end of the current billing cycle.
Billing and renewal
After cancellation the subscription will not renew at the next billing date.
If you resubscribe later, a new billing cycle and charges will apply according to the purchase platform.
Data and account retention
Your invoices, contacts, and account data normally remain available after cancellation so you can export or review records.
Check the web account settings or contact support if you need help exporting data before access changes.
Will I get a refund?
Web and Google Play (Android) refund rules
- For web or Google Play purchases you can request a refund from Invoice2Go support; refunds are not guaranteed.
- Refunds, when approved, are typically processed within about 10 business days.
- Invoice2Go generally does not refund unused time after cancellation, renewals, or upgrades.
iOS (App Store) refund rules
- iOS refunds must be requested directly from Apple via the App Store or Report a Problem.
- Apple decides whether to grant a refund according to its policies; Invoice2Go cannot process App Store refunds.
Limits and exceptions
- No refunds are provided more than 30 days after the initial purchase in most cases.
- No refunds for subsequent renewal periods, upgrades, or lapsed subscriptions are typically offered.
Invoice2Go plans and pricing
Plan table
| Plan | Price (NZD) | Notes |
|---|---|---|
| Starter | Varies | Entry-level features; exact price depends on platform and currency. |
| Professional | Varies | Additional features and higher limits; pricing listed in USD on official site. |
| Premium | Varies | Full feature set; enterprise-style limits may apply. |
Pricing notes
Invoice2Go lists official prices in USD; NZD pricing is not published on the site.
Approximate conversions may vary with exchange rates and GST; check the App Store/Google Play or the web checkout for exact NZD charges.
Your consumer rights in New Zealand
Applicable laws
New Zealand consumer protection includes the Consumer Guarantees Act (CGA) and the Fair Trading Act.
These laws provide guarantees like acceptable quality and truthful representations for goods and services.
How they apply to subscriptions
- Digital recurring subscription services are often governed by platform rules and the service terms, and may be exempt from some CGA provisions.
- Refunds and cancellations follow Invoice2Go terms and App Store/Google Play policies unless a statutory right applies.
- For unresolved disputes or clarity, contact Consumer Protection NZ or seek independent legal advice.
Customer experiences
Positive feedback
- Users praise easy mobile invoicing, simple workflows, and convenience for small-business invoicing on the go.
- Capterra and SoftwareAdvice NZ users note strong usability and useful dashboard features for small teams.
Negative feedback
- Common complaints include perceived high or rising costs and feature limitations in lower plans.
- Many users report disappointing customer support experiences such as slow responses, chatbot issues, or account access problems.
Sources and context
Reviews referenced include Trustpilot, Capterra NZ, SoftwareAdvice NZ, and independent summaries of pricing and support experiences.
Individual experiences vary by plan, platform, and support case; consider trialing features before committing.
Documentation checklist
Required account details
- Your Invoice2Go account email and company name.
- Subscription ID or plan name and the platform you used to purchase (App Store, Google Play, Web).
Helpful attachments
- Receipt or order confirmation (App Store/Google Play transaction or web invoice).
- Screenshots of subscription page, billing history, and any error messages if cancellation failed.
Common mistakes
Cancellation mistakes
Many users try to cancel inside the app but forget that App Store or Google Play manages the subscription for mobile purchases.
If you purchased via the App Store or Google Play you must cancel through that store, not only inside the Invoice2Go app.
Refund expectation mistakes
Users often expect pro-rata refunds after cancelling; Invoice2Go generally does not refund unused time or renewals.
Requesting refunds through the wrong channel (e.g., asking Invoice2Go for an App Store refund) delays resolution.
Comparative recap
Summary table
| Platform | How to cancel | Refund route | Access after cancel |
|---|---|---|---|
| iOS (App Store) | Cancel via Apple ID Subscriptions in Settings or App Store | Request refund from Apple (App Store) | Access remains until end of billing period |
| Android (Google Play) | Cancel via Google Play Store → Subscriptions | Request refund from Invoice2Go support (or Google Play policies may apply) | Access remains until end of billing period |
| Web | Cancel in web app: Company name → Account & settings → Manage subscription → Cancel | Request refund from Invoice2Go support | Access remains until end of billing period |
Key takeaways
Always cancel through the platform where you bought the subscription to stop future billing.
Refund availability and process depend on purchase channel; keep receipts and contact the correct support path.
After cancelling
What to check
- Confirm cancellation email or on‑screen confirmation and check the subscription status in your account.
- Export invoices and client data you need before any changes to access occur.
Helpful links
- Invoice2Go Support - web support and help articles.
- Apple: Report a Problem / Request a Refund - iOS refund requests.
- Google Play: Request a Refund - Android refunds and cancellations.
- Consumer Protection NZ - local consumer rights and advice.
Address
Headquarters
Invoice2Go’s corporate headquarters are located in the United States.
There is no confirmed New Zealand postal address for cancellations; NZ users should use in‑app, web, or platform channels.
Support contacts
Use the Invoice2Go support site or in‑app help to request cancellation or refunds for web/Android purchases.
For App Store purchases and refunds, contact Apple via the App Store or Report a Problem.
Similar cancellation services
Verify a sent letter
Already sent a letter? Enter its tracking number to see its proof of dispatch and certified timestamp.
Written by Mason Edwards
Postclic editor · 5 years experience
Editor at Postclic for 5 years, I turn complex registered electronic mail procedures into clear, actionable English.