Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Notebooklm service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Notebooklm: Easy Method
What is Notebooklm
Overview
NotebookLM is a Google-related AI notebook and document assistant that summarises, analyses and augments user documents within Google AI and Workspace plans.
It is typically included as part of Google AI subscription tiers (e.g., Google AI Pro, Ultra) or Workspace plans rather than as a standalone product in New Zealand.
Where it is available
In New Zealand, NotebookLM access is provided through Google AI personal subscriptions or Google Workspace business plans.
Third-party tools and extensions (e.g., NotebookLM Chrome Helper or Quick Extension) may offer related paid features sold via Paddle or other payment providers.
How to cancel Notebooklm
Cancel on iOS / App Store
- Open your device Settings and tap your name.
- Go to Subscriptions (or iTunes & App Store), tap View Apple ID, find the NotebookLM subscription.
- Tap "Cancel Subscription". If you don’t see a "Cancel" option, it is already cancelled.
Cancel on Android / Google Play
- Open the Google Play Store and make sure you are signed into the correct Google account.
- Go to Menu > Subscriptions, select the NotebookLM (or Google AI) subscription.
- Tap "Cancel subscription" and follow the prompts to confirm cancellation.
Cancel on Web (Paddle or other providers)
- If purchased via a payment provider (for example, Paddle for the NotebookLM Chrome Helper), sign in to that provider account to cancel.
- Extensions like NotebookLM Quick Extension also allow cancellation via the extension settings or your extension account page.
- Cancellation methods vary by seller - check the receipt email or seller account for exact steps.
What happens when you cancel
Access and renewal
When you cancel a paid subscription it typically stops automatic renewal at the end of the current billing period.
You usually retain access to Pro or paid features until the end of that billing cycle unless otherwise stated by the payment provider.
Data, notebooks and account status
Your notebooks and uploaded data generally remain accessible in read-only or limited form after cancellation, but feature limits may apply.
Providers may delete or restrict stored data according to their retention policies; export important notes before losing access to features you need.
Will I get a refund?
General refund policies
Refund rules depend on where you paid: App Store, Google Play, Paddle or other payment providers each have their own policies.
Google’s subscription refunds are often limited and handled case-by-case; Apple and Google have their own refund request channels.
Known exceptions and guarantees
- NotebookLM Chrome Helper (via Paddle): Consumers generally have a 14-day right to cancel without reason; refunds are at Paddle’s discretion.
- NotebookLM Quick Extension (third-party): Offers a 30-day money-back guarantee for Pro purchases - request a refund within that window.
- Google One AI Premium / NotebookLM Plus (Google subscription): There is no automatic 14-day statutory refund; anecdotal reports show refunds are often refused except within a very short time (e.g., ~48 hours).
Notebooklm plans and pricing
Pricing table
| Plan | Price (NZ$) | Period | Key features |
|---|---|---|---|
| Google AI Pro (personal) | NZ$36.99/month | Monthly | NotebookLM with 5× more Audio Overviews, notebooks, Gemini advanced features, 2 TB storage |
| Google AI Ultra (personal - high tier) | NZ$459.99/month (or NZ$229.99/month for first three months) | Monthly | Highest limits, full AI tool suite including Deep Think and Veo generation, highest Gemini access |
| Google Workspace Enterprise Standard (business) | NZ$43.80/user/month (annual) or NZ$52.50/user/month (monthly) | Monthly | NotebookLM Plus included with Workspace productivity and AI in Gmail, Docs, Meet |
| Google Workspace Enterprise Plus (business) | NZ$55.90/user/month (annual) or NZ$67.00/user/month (monthly) | Monthly | NotebookLM Plus plus advanced security, compliance and AI features |
Availability note
NotebookLM is available only as part of Google AI or Workspace subscriptions in New Zealand; a standalone NotebookLM-only subscription was not found in available data.
Third-party extensions or helpers may have separate charges and refund windows administered by their sellers.
Your consumer rights in New Zealand
Legal overview
Under New Zealand law (Consumer Guarantees Act and Fair Trading Act) consumers have rights to remedies for incorrect, defective or misrepresented services.
Digital subscription terms can limit refunds; however, unfair conduct or misleading representations may still be subject to Commerce Commission enforcement.
How to raise a dispute
- First contact the seller or payment channel (App Store, Google Play, Paddle, credit card issuer) and request a refund or resolution.
- If unresolved, you can seek help from the New Zealand Commerce Commission or raise a dispute through your bank or card provider.
- Keep receipts, screenshots and communications as evidence for any complaint.
Customer experiences
Positive feedback
- Some users report strong educational value: useful for turning documents into summaries, audio/podcast or video-style outputs.
- Audio overviews and mobile convenience are praised by users who use the tool for on-the-go review and multitasking.
Negative feedback
- UX complaints: prompts or work can be lost when switching tabs - users call this a poor experience on some platforms.
- Mobile app issues: audio may fail to load and mobile versions can be less functional or buggy compared with the web experience.
- Subscription confusion: Google One AI Premium trials have reportedly caused plan and storage changes and made refunds or reversions difficult.
Documentation checklist
What to gather
- Receipt or order confirmation email showing seller and transaction date.
- Account email or username used for the subscription (Apple ID, Google account, Paddle account).
- Screenshots of subscription page, billing history, and any error messages or feature loss.
Where to submit
- App Store refunds: use your Apple ID purchase history or Apple support.
- Google Play refunds: request via Google Play Help or your purchase history in the Play Store.
- Paddle or extension sellers: sign into the seller account (Paddle) or contact the extension developer support shown on the receipt.
Common mistakes
Account mix-ups
Users often try to cancel while signed into a different Apple or Google account than the one used to purchase the subscription.
Always verify the exact account and email on the purchase receipt before cancelling or requesting refunds.
Refund expectation errors
Expecting an automatic statutory refund for all digital subscriptions is a common mistake - payment platforms and third parties differ in policy.
Assuming cancellation will immediately restore prior storage or plan settings can be incorrect; some users report downgrades or lost access even after cancellation.
Comparative recap
Quick comparison
| Platform / Channel | How to cancel | Refund likelihood | Notes |
|---|---|---|---|
| App Store (iOS/iPadOS) | Settings > Your name > Subscriptions > Cancel Subscription | Variable - Apple handles refund requests case-by-case | If no "Cancel" option appears the subscription is already cancelled. |
| Google Play (Android) | Google Play Store > Menu > Subscriptions > Cancel Subscription | Limited - Google often enforces strict refund rules; short windows reported | Ensure correct Google account before cancelling. |
| Paddle (Chrome Helper, third-party) | Sign in to Paddle account and cancel via seller dashboard | Possible - 14-day cancellation right noted; refunds at Paddle’s discretion | Paid features typically remain until the end of the billing cycle. |
| NotebookLM Quick Extension | Cancel via the extension settings or the extension account page | Possible - 30-day money-back guarantee commonly offered by some third-party sellers | Check the extension seller’s refund policy and request within the guarantee window. |
Key takeaway
Cancel through the platform where you paid. Refund policies differ greatly - check the seller’s terms and act quickly if you want a refund.
After cancelling
Confirm cancellation
- Check your email for a cancellation confirmation or look at subscription status in the App Store / Play Store / seller account.
- Verify billing shows no future renewals and that paid features remain accessible only until the end of the current period.
Useful links
- Apple: report a problem or request a refund
- Google Play: cancel subscriptions
- Paddle support (manage purchases)
- New Zealand Commerce Commission
Address
Contracting entity
For NotebookLM accessed via Google Workspace or Google AI in New Zealand, the contracting entity is Google New Zealand Limited.
Registered reselling office address
PWC Tower, Level 27, 188 Quay Street, Auckland 1010, New Zealand.
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FAQ
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