Cancel Rsl Art Union: Easy Method

What is Rsl Art Union

Overview

RSL Art Union is a fundraising art union that sells tickets for prize draws, commonly run by RSL organisations. It offers VIP subscriptions and one-off ticket purchases for entry into prize draws.

How it operates

Tickets and subscriptions can be purchased via the website and via app stores, with draws held per the published terms and conditions.

RSL Art Union’s publicly available NZ-specific pricing was not located; Australian pricing appears in some materials.

How to cancel Rsl Art Union

Cancel via Web / VIP membership

• Call the RSL Art Union customer service centre: NZ 0800 450 970 or AUS 1300 775 888.
• Request cancellation of your VIP subscription, or ask to pause, skip a game or change the ticket value.
• Ask the agent to confirm cancellation in writing (email or reference number) where possible.

Cancel via App Store or Google Play

• If you subscribed through Apple, cancel using your Apple ID subscriptions in the App Store (Apple manages these subscriptions).
• If you subscribed via Google Play, cancel through your Google Play account subscriptions page (Google manages these subscriptions).
• RSL’s terms do not specify separate App Store/Play cancellation steps; use the platform subscription tools.

What happens when you cancel

Access and entries

When you cancel a VIP subscription, future recurring payments should stop and you will no longer be entered in subsequent draws after cancellation takes effect.

If you cancel before a draw closes you may retain entries already confirmed for that draw - ask the agent for exact timing.

Renewal and account data

Cancellation stops automatic renewal of the VIP subscription; it does not necessarily delete your account data.

If you need personal data removed, request account deletion when you call customer service or follow the privacy process in the terms and conditions.

Will I get a refund?

Refund policy for web / ticket purchases

Refunds are allowed in specific circumstances listed in RSL Art Union terms.

• Refunds may be issued if tickets are cancelled before a draw closes, payment failed, tickets were cancelled, the draw closed or sold out, or you did not accept the terms.
• Refunds are issued by the original payment method where applicable.

What is not covered

There is no general 14-day automatic cooling-off or statutory refund right referenced in the RSL Art Union terms for NZ/AU sales.

If a charge is unauthorised you can raise the issue with your bank for a potential chargeback while you pursue a resolution with RSL Art Union.

Rsl Art Union plans and pricing

Available plan types

Public materials refer to VIP subscriptions and one-off ticket purchases as the main purchase options.

Exact NZ pricing was not publicly found in 2024/2025 materials.

Pricing summary

Your consumer rights in New Zealand

Relevant law

New Zealand’s Consumer Guarantees Act requires services to be carried out with reasonable care and skill.

However, lottery-style draws and ticket sales have specific characteristics and standard consumer guarantees may not operate the same way as for goods.

Practical steps if things go wrong

• Contact your bank immediately for unauthorised or disputed charges - ask about chargeback procedures.
• Seek free advice from your local Citizens Advice Bureau and consider contacting the Commerce Commission for guidance.
• Read the RSL Art Union terms and conditions for refund and cancellation clauses; see their stated policy for ticket refunds.

Customer experiences

Positive feedback

Some customers praise the quality of prizes, affordable ticket costs, ease of use and the fundraising purpose behind the draws.

Such feedback highlights the appeal of good-value prizes and straightforward single-ticket purchases.

Negative feedback and recurring issues

Many reviewers report one-off ticket purchases converting into ongoing subscriptions without clear consent.

Users also describe difficulty self-cancelling online, surprise charges, and concerns about transparency in marketing practices.

For community comments see user Q&A and reviews at ProductReview.

Documentation checklist

What to have ready when you call

• Your full name and contact details as used on the RSL Art Union account.
• Order or ticket reference numbers (if available) and the email used to register.
• Details of the payment method and dates of the disputed charges.

What to ask for

• Ask for a written confirmation of cancellation (email or reference number).
• Request the timeframe for any refund and the method it will be returned.
• Ask how to delete your account or stop marketing communications, if desired.

Common mistakes

Assuming online self-cancellation is always available

Many users expect to cancel subscriptions directly online, but RSL’s terms and community reports suggest phone cancellation is the primary route.

Check whether you subscribed via the website or an app store - platform subscriptions must be cancelled through the platform.

Believing there is an automatic cooling-off period

Users sometimes expect a 14-day statutory refund right; RSL Art Union’s terms do not reference such a cooling-off period for draws.

Always confirm refund eligibility before purchasing and keep records of any promotional text that may influence consent to recurring charges.

Comparative recap

Quick comparison points

This table summarises how RSL Art Union compares on cancellation and refund features against typical platform-managed subscriptions.

Summary table

After cancelling

Follow-up actions

Confirm you have an email or reference number proving cancellation and keep that record until the subscription and any refunds are resolved.

If charges continue after cancellation, contact your bank and provide the cancellation proof to seek a chargeback if necessary.

Useful links and contacts

• RSL Art Union terms and conditions: Terms & Conditions
• Community reviews and Q&A: ProductReview
• New Zealand consumer guidance on event tickets: Consumer Protection - Event Tickets

Address

Postal correspondence

For postal correspondence including cheques or money orders, RSL Art Union uses an Australian mailing address.

Address: Locked Bag 4032, Fortitude Valley QLD 4006, Australia.

Phone support

Customer service (Australia): 1300 775 888.

Customer service (New Zealand): 0800 450 970.