Cancel CLIPMYHORSE.TV online
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Clipmyhorse.Tv service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Clipmyhorse.Tv: Easy Method
What is Clipmyhorse.Tv
Service overview
Clipmyhorse.Tv is a streaming platform focused on equestrian sports, offering live events, replays and subscription passes for users worldwide.
The service is provided by ClipMyHorse.TV Operations GmbH and includes various subscription types and event passes accessed via web and apps.
Who it is for
The platform targets riders, fans, event organisers and professionals who need live coverage and archived videos of equestrian competitions.
Subscriptions may be billed directly by Clipmyhorse.Tv or via app stores depending on how the user signed up.
How to cancel Clipmyhorse.Tv
Cancel via website (recommended)
- Log in to your Clipmyhorse.Tv account on the website.
- Go to "Membership" or "Account" in your profile.
- Click "Cancel contract here" and follow on-screen prompts to complete cancellation before the renewal moment.
- Wait for the confirmation email - without that email your cancellation is not completed.
Cancel by email and via app stores
- You may cancel by sending an email to support@clipmyhorse.tv as outlined in the Terms.
- If you subscribed through the App Store or Google Play, cancellation often must be done through those platforms according to their policies; Clipmyhorse.Tv’s public help pages do not provide specific steps for app-store cancellations.
What happens when you cancel
Access after cancellation
Access usually continues until the end of the paid period unless the Terms state otherwise.
If you cancel before renewal, you retain access for the time you already paid for; you will not be billed at the next renewal.
Confirmation and data
You must receive a confirmation email for the cancellation to be completed; keep that email as your record.
Account data and viewing history remain subject to the provider’s privacy and data-retention policies in the Terms.
Will I get a refund?
Right of withdrawal (14 days)
Clipmyhorse.Tv’s Terms provide a 14-day right of withdrawal from the conclusion of the contract.
If you exercise this right, the company must reimburse all payments without undue delay and within 14 days of receiving the withdrawal notice.
Pro‑rata refunds and exceptions
- For Premium and Badminton Pass subscriptions: if cancelled after the initial contract term, prepaid usage fees will be refunded on a pro‑rata basis.
- Refund availability and timing depend on how you paid (direct billing vs. App Store/Google Play may have different rules).
- Always request refunds in writing and retain the confirmation email as proof.
Clipmyhorse.Tv plans and pricing
Pricing availability
Exact New Zealand dollar pricing is not publicly available on verified sources.
For current local pricing please check the sign-up flow or contact support.
Summary table
| Plan | Price |
|---|---|
| Standard / Annual | Varies |
| Professional / Annual | Varies |
| Event passes (e.g., Badminton Pass) | Varies |
Your consumer rights in New Zealand
Company-stated withdrawal right
Clipmyhorse.Tv states a 14-day right of withdrawal; this is applied per their Terms and must be exercised within the stated period.
Refunds following a valid withdrawal must be processed without undue delay and within 14 days of notice receipt.
General New Zealand protections
New Zealand consumers also have protections under local consumer laws and can seek advice from consumer protection agencies if you suspect unfair business practices.
If you have trouble enforcing your rights (for example, missing confirmation emails or unexpected billing) consider contacting local consumer authorities for guidance.
Customer experiences
Positive feedback
Some customers report responsive and efficient customer service for account updates and support requests.
Positive experiences typically note helpful staff and straightforward issue resolution.
Common complaints
Reported problems include unexpected full-year billing, difficulty cancelling or removing payment methods, and slow follow-up on cancellation requests.
There are also reports of streaming issues such as buffering, jerky video and app instability for some users.
Documentation checklist
What to prepare before you cancel
- Account email and username used for the subscription.
- Proof of payment (last transaction receipt or card statement).
- Contract start date or subscription activation date.
- Details about the subscription type (Premium, Badminton Pass, annual, etc.).
What to keep after cancelling
- Cancellation confirmation email from Clipmyhorse.Tv.
- Any reply from support if you cancelled by email.
- Records of refund confirmation or repayment details if applicable.
Common mistakes
Not getting or keeping the confirmation email
Many users assume cancellation is complete without saving the confirmation email. Without it, the company may not recognise your cancellation.
Always download or forward the confirmation email to a secure location after cancelling.
Missing the renewal moment or wrong cancellation channel
Cancelling after the renewal moment often results in another billing cycle; cancelling through the wrong channel (website vs app store) can leave the subscription active.
If you signed up via an app store, cancel in that store and confirm with Clipmyhorse.Tv support if needed.
Comparative recap
Quick comparison
| Method | How to cancel | Refunds | Common issues |
|---|---|---|---|
| Website | Account → Membership → "Cancel contract here" → await confirmation email | Possible; pro‑rata after initial term; 14‑day withdrawal applies | No confirmation email; missed renewal moment |
| Send cancellation request to support@clipmyhorse.tv | Possible; follow Terms and allow processing time | Longer response times; keep written proof | |
| App Store / Google Play | Cancel through the respective app store subscription management | Subject to store refund rules; Clipmyhorse.Tv may not control refunds | Platform-specific rules may delay or prevent refunds |
After cancelling
Follow-up steps
Save your cancellation confirmation and monitor your payment method for any unexpected charges after the cancellation date.
If you expect a refund, allow the stated processing time and follow up in writing if it is delayed.
Helpful links and contact
Official site: clipmyhorse.tv
Support email: support@clipmyhorse.tv
Address
Company address
ClipMyHorse.TV Operations GmbH
Wandersmannstraße 68, 65205 Wiesbaden, Germany
Notes
For New Zealand customers there is no separate local postal address; use the support email or the website for cancellations and queries.
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.