Cancel Fanatiz: Easy Method

What is Fanatiz

Service overview

Fanatiz is a streaming service that specialises in South American football and related sports content, available on web and multiple devices.

It offers monthly and annual subscription plans, pay-per-view events, and free trials in some cases.

Where it is used

Fanatiz is accessible globally via the website, mobile apps, and devices such as Roku and Fire Stick.

Pricing and billing may vary by platform (App Store, Google Play, Roku, or direct web purchase).

How to cancel Fanatiz

If you subscribed via Fanatiz website (credit card)

• Log in at play.fanatiz.com.
• Go to My Profile → Plans and Payment Method → Manage Plan → Cancel Subscription.
• Complete cancellation at least 24 hours before the next renewal to avoid charges.

If you subscribed via Apple, Google Play, or Roku

• Cancel through the platform where you subscribed (Apple App Store, Google Play, or Roku account subscription manager).
• Do not cancel by deleting the app or logging out - those actions do not stop billing.
• For Roku purchases request refunds or billing help directly from Roku when needed.

What happens when you cancel

Access after cancellation

After cancelling, you typically retain access until the end of the paid period you already paid for.

Access does not end immediately unless otherwise stated by the billing platform.

Renewal and account data

Your subscription will not renew after cancellation; make sure cancellation is confirmed at least 24 hours before renewal.

Deleting your Fanatiz account or app does not automatically cancel subscriptions - explicit cancellation is required.

Will I get a refund?

General refund policy

Fanatiz generally does not provide refunds or credits for canceled subscriptions, unused time, or unseen content.

Pay-per-view and on-demand purchases are final and non-refundable under standard policy.

Exceptions and special cases

• Refund may be possible if requested within the first 7 calendar days from the initial subscription; amounts are prorated and transaction costs deducted.
• Subscriptions purchased via Roku must request refunds directly from Roku - Fanatiz cannot process those refunds.
• For free trials you must cancel before the trial end date via your Fanatiz account to avoid being charged.

Fanatiz plans and pricing

Pricing overview

Official New Zealand dollar pricing is not published by Fanatiz. App Store listings often default to USD.

User-reported NZ pricing exists but is unverified and subject to change.

Representative plans

Your consumer rights in New Zealand

Legal protections

Under New Zealand law (for example the Consumer Guarantees Act and Fair Trading Act), digital services must be supplied as described and match the seller's representations.

If the service is faulty or misrepresented you may be entitled to remedies including repair, replacement, or refund depending on circumstances.

Practical steps if rights are breached

• If Fanatiz continues charging after you followed correct cancellation steps, contact your payment provider to dispute the charge.
• You may also contact the Commerce Commission or consumer protection bodies in New Zealand for further advice.
• Keep records of cancellation attempts, receipts, and communications to support any complaint.

Customer experiences

Positive feedback

Some users note a good selection of South American football, improved streaming at times, responsive support, and multi-device availability.

Aggregated reviews mention affordability and device compatibility as strengths for many subscribers.

Negative feedback

Frequent complaints include being charged after cancellation, poor streaming quality, missing promised content, and difficulty obtaining refunds.

Trustpilot and other forums include reports of users remaining charged months after cancelling and unresolved support requests.

Documentation checklist

Before you contact support

• Account email and username used for Fanatiz.
• Subscription receipts or billing statements showing charges.
• Date and method of subscription (Website, Apple, Google Play, or Roku).

If you need to dispute charges

• Screenshots of cancellation confirmation or lack thereof.
• Platform receipts (App Store/Google Play/Roku purchase history) when applicable.
• Records of communication with Fanatiz support (emails, chat transcripts).

Common mistakes

Assuming deletion cancels subscription

Deleting the Fanatiz app or your account does not cancel active subscriptions. You must cancel via the website or the platform where you subscribed.

Users often miss this and continue being billed because the subscription remains active with the payment provider.

Missing cancellation windows

Not cancelling at least 24 hours before renewal is a frequent oversight that results in an unwanted charge for the next period.

Similarly, failing to cancel a free trial before it ends will typically convert to a paid subscription automatically.

Comparative recap

Key differences at a glance

The table below summarises cancellation routes, refund likelihood, and common user issues for quick reference.

Quick comparison table

After cancelling

Immediate steps

Keep confirmation of the cancellation and note when access ends to ensure you were not billed for an additional period.

Save receipts and any correspondence if you need to dispute future charges.

Who to contact and useful links

• Email Fanatiz (English): [email protected].
• General help articles: Help Center - How can I cancel my subscription?
• Account deletion info: Help Center - Delete the account
• Refund policy details: Help Center - Refund policy

Address

Mailing address

Fanatiz does not provide a local postal address in New Zealand for subscription cancellations, and there is no known NZ office for this purpose.

Any physical address information should be verified via official Fanatiz communications if required.

Online contact methods

Use online channels for support: email ([email protected]), in-app chat, or the Fanatiz Help Center articles linked above.

For Roku purchases or billing queries handled by Roku, use your Roku account support channels.