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Cancel ITVX
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I hereby notify you of my decision to terminate the contract relating to the Itvx service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Itvx: Easy Method
What is Itvx
Overview
ITVX is ITV’s streaming service offering free ad-supported content and a paid Premium tier with fewer ads, downloads, and additional content like BritBox. It primarily serves UK viewers but is accessible from New Zealand using a VPN for UK-only content.
Key features
ITVX provides on-demand TV shows, films and some live content. The Premium plan removes most on-demand ads and adds mobile downloads, while a free tier remains available with adverts.
How to cancel Itvx
Cancel via the ITVX website (recommended if you subscribed on web)
- Sign in to your ITVX account on the ITVX website.
- Go to Manage Account → Manage payment details → Cancel.
- Confirm cancellation; it takes effect at the end of your current paid period.
Cancel if you subscribed via Apple or Google
- Apple App Store: Manage subscriptions through your Apple ID subscriptions (cancellation is handled by Apple, not ITVX).
- Google Play: Manage subscriptions through Google Play subscriptions (cancellation is handled by Google Play, not ITVX).
- Removing your ITVX account does NOT cancel App Store or Google Play subscriptions; cancel through the store you used.
What happens when you cancel
Access after cancellation
When you cancel, your Premium benefits remain active until the end of the current paid billing period. You can continue to watch content until that date.
Renewal and data
Automatic renewal stops at the period end after cancellation. ITVX retains account data per its privacy policy; you may remove your account via Edit details → Remove account, but this does not stop third-party billing.
Will I get a refund?
14-day withdrawal right
You have a right to withdraw from a premium subscription within 14 days of sign-up if you have not started watching content. To request this, use ITV’s contact options.
When refunds are not available
- No refund if you have started watching content during the 14-day period.
- No refund for the remainder of the billing period if you cancel after the cooling-off period; access continues until period end.
- Refunds for other paid services (e.g., competitions) are considered case-by-case and, if given, are typically processed within 14 days at ITV’s discretion.
Itvx plans and pricing
Plan summary
The table below shows the commonly available ITVX plans and approximate NZD pricing converted from GBP. Prices are approximate and can vary with exchange rates.
Pricing table
| Plan | Price (approx.) | Period | Features |
|---|---|---|---|
| Free with Ads | NZ$0.00 | Monthly | Ad-supported access to ITVX content (may require UK access via VPN) |
| ITVX Premium (Monthly) | Approximately NZ$12.87/month | Monthly | Ad-free on-demand (excl. live TV/promos), mobile downloads, BritBox access |
| ITVX Premium (Annual) | Approximately NZ$128.94/year | Annual | Same benefits as monthly Premium, billed annually (approx. £59.99/year) |
Your consumer rights in New Zealand
Statutory protections
Under New Zealand law (Consumer Guarantees Act and Fair Trading Act), digital services must be fit for purpose and as described. If ITVX fails to work as promised, you may be entitled to a remedy.
Remedies and escalation
- Possible remedies include repair (fix), replacement, or refund depending on the fault and circumstances.
- If ITVX will not provide a remedy, you can escalate via Citizens Advice Bureau, Disputes Tribunal, or Community Law Centres - keep records of issues and communications.
Customer experiences
Reported issues
- Users have reported frequent buffering, crashes, loss of playback position, and app instability.
- Complaints include excessive or repeated advertising even on paid tiers, subscription/payment problems, and poor interface/usability.
Context and variations
These reports come from public reviews and may not reflect every user’s experience. Performance can vary by device, network, and region.
For user reviews, see Trustpilot reviews.
Documentation checklist
What to gather before contacting support
- Account email and username used to subscribe.
- Order receipt or billing statement showing the subscription charge.
- Subscription start date and billing period details.
- Screenshots or screen recordings of errors (buffering, ads on Premium, crashes).
- Correspondence with support or error timestamps and device details (OS, app version).
Why this matters
Clear documentation speeds up review of refund requests and consumer complaints. It helps establish whether the service failed to meet reasonable expectations under NZ law.
Common mistakes
Assuming account removal cancels billing
Removing your ITVX account via Edit details → Remove account does not cancel subscriptions made through Apple or Google Play.
Always cancel the subscription in the store where you originally subscribed if you used Apple or Google Play.
Expecting immediate refunds or immediate stop of access
Cancelling stops future renewals but your Premium access typically continues until the end of the paid period; refunds are not automatic for the current period.
If you expect a 14-day refund, ensure you haven’t started watching content and contact ITV promptly with proof.
Comparative recap
Quick comparison
| Aspect | Website (ITVX) | Apple App Store | Google Play |
|---|---|---|---|
| How to cancel | Manage Account → Manage payment details → Cancel | Cancel via Apple ID subscriptions in Settings or App Store | Cancel via Google Play Subscriptions in Play Store |
| Refunds | 14-day withdrawal if not started watching; otherwise generally no refund for current period | Refunds handled by Apple’s policies; ITVX terms do not apply | Refunds handled by Google Play’s policies; ITVX terms do not apply |
| Account removal | Removes ITVX account but does not stop third-party billing | Account removal does not cancel App Store subscription | Account removal does not cancel Google Play subscription |
After cancelling
Follow-up actions
- Keep your confirmation of cancellation and the date your access ends.
- Monitor your payment method to ensure no further charges post-cancellation date.
- If you subscribed via Apple or Google, verify subscription status in the respective store.
Helpful links
- ITVX Help - general support and contact options.
- Apple - manage subscriptions (for App Store subscribers).
- Google Play - cancel subscriptions (for Google Play subscribers).
- Citizens Advice Bureau NZ - consumer advice in New Zealand.
- Disputes Tribunal NZ - dispute resolution for consumer claims.
Address
Official contact address
ITV Consumer Limited, Viewer Services, Gas Street, Birmingham B1 2JT, United Kingdom.
Notes on contacting from New Zealand
No separate New Zealand postal address is listed; use the online help/contact options for faster response. Keep copies of all communications for any later dispute resolution.