Cancel MARQUEE TV online
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Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Marquee Tv service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Marquee Tv: Simple Process
What is Marquee Tv
Overview
Marquee TV is a subscription streaming service focused on performing arts: opera, ballet, theatre, concerts and arts documentaries.
The service offers on‑demand access to curated arts programming without commercial interruptions.
How the service is delivered
Marquee TV is available via web (direct subscriptions) and mobile apps (iOS/Android), plus some connected TV devices.
Pricing and billing can differ between direct web subscriptions and in‑app purchases through App Stores.
How to cancel Marquee Tv
Cancel via the website (direct subscriptions)
- Sign in to your Marquee TV account on the web.
- Go to account settings or billing and choose the option to cancel; cancellation takes effect at your next billing or renewal date.
- For account deletion, you must first cancel any active subscriptions (including those purchased via app stores).
- Close account link: welcome.marquee.tv/close-account.
Cancel via App Store (iOS) or Google Play (Android)
- If you subscribed through Apple or Google, you must cancel through the respective app store; Marquee TV cannot cancel in‑app subscriptions for you.
- Open the App Store or Google Play on the device used to subscribe and cancel the subscription from your subscriptions/manage purchases area.
- After cancelling, the subscription remains active until the next renewal date handled by the app store.
What happens when you cancel
Access after cancellation
When you cancel, your subscription continues until the current billing or renewal date; you keep access until that date.
There is no immediate loss of service on cancellation - only non‑renewal at the next billing cycle.
Account and data
Account deletion is possible but only after all active subscriptions are cancelled, including App Store or Google Play subscriptions.
Cancel does not necessarily delete your account data immediately; request account closure separately via the close account page.
Will I get a refund?
Official Marquee TV refund stance
The Marquee TV Help Center states that transactions are non‑refundable; cancelling mid‑cycle does not trigger a refund.
See the Help Center policy: marquee.zendesk.com - Refund Policy.
Conflicting sources and exceptions
An alternate Terms & Conditions source (marquee.digital) describes a different tiered refund approach (full refund within 14 days, 50% between 14 - 30 days, none after 30 days), which conflicts with the Help Center statement.
Because of this inconsistency you may request a refund case‑by‑case and should keep records of your request: marquee.digital - Terms & Conditions.
Marquee Tv plans and pricing
Current NZ pricing (direct and in‑app)
| Plan | Price (NZ$) | Period | Features |
|---|---|---|---|
| Web / Direct subscription (Monthly) | NZ$8.99 | Monthly | Premium performing arts streaming, unlimited access |
| Web / Direct subscription (Annual) | NZ$89.99 | Annual | Premium performing arts streaming, unlimited access |
| App Store (iOS in-app purchase, Monthly) | NZ$13.99 | Monthly | Unlimited HD access via iOS App |
| App Store (iOS in-app purchase, Annual) | NZ$139.99 | Annual | Unlimited HD access via iOS App |
Pricing notes
Web/direct subscription pricing (NZ$8.99/month or NZ$89.99/year) is lower than in‑app App Store pricing (NZ$13.99/month or NZ$139.99/year).
Consider subscribing via the web to avoid higher in‑app rates when possible.
Your consumer rights in New Zealand
Cooling‑off and refund rights
Under New Zealand consumer law, digital subscriptions commonly carry a cooling‑off period (typically 14 days) allowing cancellation and a full refund if content has not been used.
Whether a refund applies depends on the service type and whether you accessed content within the period.
Relevant laws and escalation
The Consumer Guarantees Act and the Fair Trading Act provide protections that may support a refund request if Marquee TV's stated policy conflicts with statutory rights.
If Marquee refuses a lawful refund, escalate to New Zealand consumer protection channels for assistance: consumerprotection.govt.nz.
Customer experiences
Positive feedback
Many users praise Marquee TV for diverse, high‑quality arts programming and a lack of advertising interruptions.
Users in regional or remote areas report the service enriches cultural access; reviewers also note good content variety and a user‑friendly interface.
Negative feedback
Common complaints include app performance issues: slow loading, freezing, Chromecast/Fire TV problems and AV sync issues.
Several users report difficulty cancelling subscriptions and slow or unhelpful customer support responses; check reviews at Trustpilot NZ.
Documentation checklist
What to prepare before cancelling
- Account email and password used for the subscription.
- Purchase receipt, transaction ID or billing statement showing the subscription charge.
- Subscription platform (Web, iOS App Store, Google Play) and date of last renewal.
What to keep when requesting a refund or dispute
- Copies/screenshots of cancellation and refund communications with Marquee support.
- Evidence of content use (or lack of use) during any statutory cooling‑off period.
- Reference numbers for any support tickets and the close account request URL: close account.
Common mistakes
Canceling in the wrong place
Many users try to cancel on the web for subscriptions purchased via the App Store or Google Play; this does not stop app‑store billing.
Always confirm the platform used to subscribe before attempting cancellation.
Assuming immediate refunds or deletions
Users sometimes expect immediate refunds or account deletion after cancelling; Marquee typically keeps access until the next billing date and states transactions are non‑refundable.
If you need account deletion, cancel subscriptions first and then request account closure explicitly via the close account page.
Comparative recap
Quick comparison of key points
| Aspect | Web / Direct | App Store (iOS) / Google Play |
|---|---|---|
| Monthly price (NZ$) | 8.99 | 13.99 (iOS in‑app) |
| Annual price (NZ$) | 89.99 | 139.99 (iOS in‑app) |
| How to cancel | Cancel in your Marquee web account; follow close account steps. | Cancel through Apple App Store or Google Play subscriptions on your device. |
| Refund policy | Help Center: non‑refundable; conflicting T&Cs exist - may require escalation. | Refunds handled per App Store / Google Play rules; Marquee cannot directly process these refunds. |
Takeaway
Choosing web/direct subscriptions generally saves money and gives direct control of cancellation through Marquee’s website.
For in‑app subscriptions, the app store is the billing authority and governs cancellations and refunds.
After cancelling
What to check immediately
- Confirm cancellation email or on‑screen confirmation from Marquee or your app store.
- Verify the next billing date and that no further charges are scheduled.
Helpful links and escalation
- Marquee close account: welcome.marquee.tv/close-account
- Marquee refund policy (Help Center): marquee.zendesk.com - Refund Policy
- Alternate terms: marquee.digital - Terms & Conditions
- New Zealand consumer protection: consumerprotection.govt.nz
Address
Corporate contact (publicly available)
Marquee Arts Ltd.
66 Newman Street, London W1T 3EQ, United Kingdom
Notes on postal cancellation
Marquee does not appear to provide a New Zealand postal address for cancellations; use the web close account page or the app store subscription management for faster action.
For formal postal correspondence use the UK corporate address above if required by third parties or dispute processes.
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.