Cancel STAN online
Cancellation service #1 in Australia
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Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Stan service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Stan: Easy Method
What is Stan
Overview
Stan is an Australian subscription video-on-demand service offering TV shows, movies and sports add-ons via streaming. It operates primarily for Australian customers with content delivered over the internet.
Availability
Stan is not an official New Zealand service; many New Zealand users access Stan from NZ using VPN or cross-border arrangements. This guide explains cancellation and rights for New Zealand-based users.
How to cancel Stan
Cancel via Stan website / Stan Store
If you subscribed directly to Stan, cancel on the Stan account portal or Stan Store.
- Log in to Stan Store → Settings → Billing → Cancel Subscription.
- After cancellation you keep access until the end of the current billing cycle.
Cancel via Apple or Google Play
If you subscribed through a mobile app, you must cancel with the platform that billed you.
- iOS (Apple App Store): open your Apple subscriptions and cancel there.
- Android (Google Play): open your Google Play subscriptions and cancel there.
What happens when you cancel
Service access
When you cancel a direct Stan subscription you retain access until the paid period ends. There is no immediate loss of service for the remainder of that billing cycle.
Account and data
Cancelling a subscription does not necessarily delete your account or content history. You may need to contact support to request account deletion or removal of personal data.
Will I get a refund?
Stan's general refund policy
Refunds are manually reviewed and granted at Stan's discretion. Typical eligibility includes cancellation within 30 days of payment and only for a single billing period.
- No refunds are normally provided for non-usage.
- Stan may refuse refunds outside the discretionary criteria.
Other refund scenarios and exceptions
Prorated refunds may be available when you upgrade or downgrade plans, covering unused time on the previous plan.
- Mobile app trials: a 14-day free trial via mobile apps avoids charges if canceled within the trial period.
- Digital products on Stan.Store are not refundable except if delivery fails within 24 hours or there is a technical access issue.
Stan plans and pricing
Plan list
Below are typical monthly prices converted approximately into New Zealand dollars. Prices may vary and Stan is Australian - access in NZ often requires a VPN.
Pricing notes
Prices shown use an exchange rate of about 1 AUD = 1.106 NZD (early 2025) and are approximate. Stan availability in NZ is unofficial.
| Plan | Price (approx.) | Period | Features |
|---|---|---|---|
| Stan Basic | NZ$11.06 approx. | Monthly | 1 screen, standard definition |
| Stan Standard | NZ$17.70 approx. | Monthly | 3 screens, HD |
| Stan Premium | NZ$23.23 approx. | Monthly | 4 screens, HD & 4K |
| Stan Sport add-on | NZ$22.12 approx. | Monthly (add-on) | Sports content add-on to any base plan |
Your consumer rights in New Zealand
Cooling-off and refund rights
There is no statutory 14-day unconditional cooling-off right for Stan's digital subscription services under Stan's policy. Refunds are limited and discretionary.
Platform purchases and jurisdiction
If you bought through Apple or Google Play, the cancellation and refund rules of those platforms apply rather than Stan's policy.
- Apple/Google handles refunds and disputes for purchases made through their stores.
- Standard New Zealand consumer protections may not create an automatic right to a refund for these digital subscriptions.
Customer experiences
Positive feedback
Many users report Stan Store and Stan support as responsive, friendly and fast. The platform is praised for ease of use and affordability for creators.
Negative feedback
Some users report inconsistent service quality, freezing, or difficulty cancelling - especially when subscribed via third parties.
- There are reports of account deletions or disabled accounts without timely support response.
- Problems often relate to third-party billing or support delays.
Documentation checklist
What to collect before contacting support
- Account email and username.
- Subscription ID or invoice number.
- Payment date, amount and payment method (card, Apple/Google receipt).
Extra evidence that helps
- Screenshots of your subscription page or cancellation steps attempted.
- Receipts from Apple or Google Play when applicable.
- Any error messages or delivery failure notices for Stan.Store items.
Common mistakes
Canceling in the wrong place
A common mistake is attempting to cancel on Stan when the subscription was billed by Apple or Google Play. This does not stop future charges from the platform.
Expecting refunds for non-usage
Expecting a refund simply because you did not use the service is often unsuccessful. Stan’s policy typically excludes non-usage as grounds for refund.
Also, failing to save a cancellation confirmation or proof can complicate disputes, so keep records of confirmations and emails.
Comparative recap
At-a-glance comparison
The table below summarises where to cancel, refund likelihood, and access after cancellation for each method.
How to use this table
Use the table to decide where to act based on how you originally subscribed and what outcome you want (stop renewal, request refund, or retain access).
| Method | Where to cancel | Refund possible? | Access after cancel |
|---|---|---|---|
| Direct Stan subscription | Stan Store / Account Settings | Discretionary (eligible if within 30 days and one billing period); prorated for plan changes | Access until end of current billing cycle |
| iOS (Apple App Store) | Apple subscriptions (App Store) | Handled by Apple; Stan cannot directly refund these purchases | Varies with Apple policy; usually access until end of paid period |
| Android (Google Play) | Google Play subscriptions | Handled by Google; Stan cannot directly refund these purchases | Varies with Google Play policy; usually access until end of paid period |
| Stan.Store digital products | Stan.Store seller portal | No refunds except if product not delivered within 24 hours or technical access issue | Access depends on delivery and product type |
After cancelling
What to check immediately
Save any cancellation confirmation emails or on-screen confirmations. Note your final access date and any remaining billing details.
Helpful links and further steps
- Stan Help Centre - account, billing and support articles.
- Apple support: cancel subscriptions - for iOS billed subscriptions.
- Google Play: cancel subscriptions - for Android billed subscriptions.
- Consumer NZ: refunds and returns - general NZ consumer guidance.
Address
Corporate address (Australia)
Stan
321 Kent Street, Suite 1, Level 20, Sydney, NSW 2000, Australia
Notes about contacting Stan from New Zealand
There is no official New Zealand-specific Stan cancellation address. Use the online help pages or the billing platform (Apple/Google) used for your subscription when seeking cancellation or refunds.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.