Cancellation Dealmachine: Easy Method

What is Dealmachine

A real estate lead tool with a paid subscription model

Dealmachine is a subscription-based business tool for real estate investors. It focuses on finding property leads, tracking prospects, getting contact data, and running outreach from one account. The service is sold mainly through recurring plans and a 7-day free trial that converts into a paid subscription if you do not cancel in time, according to its Terms of Service (dealmachine.com).

The company positions itself as a platform for investors who do driving for dollars, list building, direct mail, and cold calling. The practical point for users in the Philippines is simple: this is not a one-time purchase. If you signed up, your account is usually tied to automatic renewal, and the Terms say the agreement renews for the same duration unless either side terminates with 30 days' notice (dealmachine.com).

What users are actually paying for

The paid value is in lead volume, contact info access, dialer tools, route planning, mail features, and team seats. The Starter Plan is listed at ₱5,445.00 per month, the Pro Plan at ₱8,235.00 per month, and the Pro Plus Plan at ₱13,395.00 per month on DealMachine pricing pages adapted from published plan data (dealmachine.com).

Those prices buy very different usage levels. Starter includes 1 user and up to 20,000 leads. Pro increases that to 3 users and up to 60,000 leads, while Pro Plus goes to 6 users and up to 120,000 leads. Several user complaints also mention dialer-related extra charges, so if you subscribed for calling tools, check your add-on usage before canceling (trustpilot.com).

How the service works in the Philippines

Dealmachine does not publish Philippines-specific billing pages, local support lines, or local peso checkout details in the verified sources. Still, the available research shows local users can run into card processing friction with Philippine banks, including card declines reported by users reviewing the service (trustpilot.com). That matters because failed retries and payment confusion often lead to billing disputes later.

Here is the thing: support appears to be centered on web help and live chat, not phone. Live chat is available through the Help and Support section on the app or website, with stated support hours of weekdays 9 AM to 10 PM EST and weekends 10 AM to 6 PM EST (help.dealmachine.com). For users in the Philippines, that means you may be dealing with late-night or early-morning time differences.

How to cancel Dealmachine without extra charges

Checks to do before you touch the cancel button

A lot of users get frustrated when cancellation looks done on screen but billing continues. If that happened to you, you are not alone. Complaints around unclear billing, accidental extra subscriptions, and delayed support replies appear in user reviews, so do a few prep steps before canceling (trustpilot.com).

Open your account and save proof of your current plan. Take screenshots of your billing page, your active plan name, your next renewal date, and any add-ons such as dialer credits or Marketing Credits. Also export or save any lead lists or workflow details you need, because your paid access may end at the close of the current billing cycle and some credits have expiry rules after cancellation (dealmachine.com).

• Screenshot the Plans & Licenses page.
• Note the next billing date in your calendar.
• Save receipts, invoices, and card statement entries.
• Check whether you subscribed on the web, App Store, or Google Play.

Exact web cancellation path on the DealMachine website

If you subscribed directly with DealMachine, the clearest path is through your account on the website. The official help article says to log in, complete onboarding or initial setup if needed, open the Account & Settings icon in the upper right, go to Plans & Licenses, then click Cancel Plan at the bottom and follow the prompts (help.dealmachine.com).

That onboarding detail matters. Some users get stuck because they expect the billing section immediately, but the help guide says you may need to finish setup first before you can reach Account & Settings. If you do not see Plans & Licenses, complete the missing setup screens, then try again from the upper-right account icon.

• Go to the DealMachine website and sign in.
• Finish any pending onboarding screens.
• Open Account & Settings in the upper right.
• Select Plans & Licenses.
• Scroll to the bottom and choose Cancel Plan.
• Follow the final confirmation prompts.

If the page fails to load or the button does not respond, open live chat from Help and Support on the same day and send your screenshots. Use the official cancellation guide here: DealMachine cancellation instructions.

If you subscribed through App Store or Google Play

Only use this route if Apple or Google handles your billing. DealMachine’s own help page confirms both store methods. On iPhone or iPad, go to Settings, tap your name, open Subscriptions, choose DealMachine, then tap Cancel Subscription and confirm (help.dealmachine.com).

On Android, open Google Play Store, open the menu, tap Subscriptions, choose DealMachine, then tap Cancel Subscription and confirm (help.dealmachine.com). A common mistake is canceling inside the app when your billing is actually tied to Apple or Google. If the charge appears under Apple or Google on your statement, cancel there, not only on the DealMachine website.

Support, chat hours, and a postal fallback

There is no verified public customer service phone number for cancellation. The support article about customer service says live chat is available through the app or website, with hours on weekdays from 9 AM to 10 PM EST and weekends from 10 AM to 6 PM EST (help.dealmachine.com). No specific support email is listed in the verified sources.

If you want written proof outside the app, you can also send a registered cancellation letter to the postal address tied to consumer requests. Some users prefer this when they are worried about a billing dispute. A digital registered letter service such as Postclic can also create time-stamped proof of sending and receipt without going to the post office, which is handy if you want an audit trail.

After you cancel: access, renewal, and your stored credits

When your access usually ends

DealMachine states that cancellation stops future renewal, but it does not promise a refund for unused time. In practice, that usually means you keep access until the end of the already-paid billing period, then the subscription ends on the next renewal date. If your billing date is March 30 and you cancel on March 12, expect service to continue until about March 30 unless support tells you otherwise (dealmachine.com).

This matters because some users expect instant deactivation and then assume a remaining access period means the cancellation failed. It usually does not. The real test is whether the next renewal charge appears after your current cycle ends.

What happens if you do nothing, and what stays in your account

If you do not cancel, the Terms say the agreement renews automatically for successive periods equal to the initial term unless terminated with 30 days' notice (dealmachine.com). That is stricter than many casual users expect, especially after a free trial. If you are in the 7-day trial, set a reminder at least 48 hours before the end date.

Unused Marketing Credits are not refunded, but the Terms say they remain in the account for up to 12 months and can be used again if you reactivate. Expired Marketing Credits are not restored for any reason (dealmachine.com). So before canceling, decide whether your remaining credits are worth using first or preserving for a possible reactivation within that 12-month window.

Refund policy and the subscription terms that matter most

What DealMachine says about refunds

The refund policy is blunt. The Terms of Service say all payments are non-refundable, including Marketing Credits, and no refunds are provided after cancellation or for any unused period (dealmachine.com). The truth is, DealMachine’s cancellation process is easier than its refund process. Once a charge goes through, getting money back looks difficult based on both the Terms and user complaints.

There is one narrow opening: billing error cases. The Terms say to contact DealMachine support if there is a billing error, but they still repeat that payments are generally non-refundable (dealmachine.com). So if you were double-charged or charged after cancellation, frame the case as a billing error and attach clear proof.

Your rights in the Philippines and how they interact with these terms

In the Philippines, subscription complaints are generally handled under the Consumer Act of the Philippines, Republic Act No. 7394, with the Department of Trade and Industry as the practical complaint channel for consumer disputes. There is no universal statutory cooling-off period for all online subscriptions, and the research block also notes that DealMachine’s Terms do not specify a cooling-off period or withdrawal right (research data provided by user).

For direct sales, a 7-working-day cooling-off concept exists in some consumer contexts, but for online software subscriptions like this, you should not assume an automatic right to a no-questions-asked refund. If you subscribed by mistake, were misled on billing, or were charged after canceling, your strongest path is evidence-based complaint handling through the merchant, your payment provider, and if needed the DTI.

How to request a refund anyway

Start with live chat inside the app or website. State the exact amount, date, and billing problem in one short message. Example: charged twice on March 5 for one plan, or charged on April 2 after cancellation on March 20. Attach screenshots of your cancellation confirmation, your statement entry, and the plan page (help.dealmachine.com).

• Open Help and Support in the app or website.
• Ask for a billing error review, not a general refund request.
• Attach your account email, charge date, and amount.
• Save the chat transcript and case reference.

Chargeback, Apple and Google refunds, and last-resort escalation

If DealMachine support does not fix an unauthorized or continued charge, Philippine users can dispute the payment with the bank, credit card issuer, GCash, or Maya. Under BSP dispute practice, cardholders often have up to 60 days from the statement date to contest a transaction, so do not sit on it. Your proof should include cancellation screenshots and the merchant reply, if any.

If the subscription was billed by Apple or Google, use their refund or subscription support channels because they control the payment. For direct card charges, a chargeback is the last resort when the merchant does not correct a billing error. The DTI can also handle consumer complaints under RA 7394 if the issue is misleading billing or refusal to address an erroneous charge.

Key contract terms you agreed to

DealMachine offers a 7-day free trial for new users, and the Terms say reactivating an account does not come with another trial (dealmachine.com). That catches users who cancel, return later, and expect another free week. If you are testing features only, cancel before day 7 and keep proof.

The Terms also say the contract is governed by Wyoming law and disputes are subject to mandatory binding arbitration, with class action waiver language except where prohibited by applicable law (dealmachine.com). For a Philippine consumer, that does not erase local complaint options with the DTI or your payment provider, but it does mean the merchant’s contract is written from a US business perspective, not a Philippines consumer one.

Dealmachine plans, prices, and whether you are overpaying

Current subscription plans

Which plan costs the most, and where savings show up

The cheapest listed plan is Starter at ₱5,445.00 per month. The highest is Pro Plus at ₱13,395.00 per month. If you are a solo user and mainly need basic lead access, paying for Pro or Pro Plus can be overkill unless you actively use team seats, route planning, custom mail design, and multiple call tracking numbers (dealmachine.com).

Annual billing is advertised as a 17% discount. The pricing notes in the research show the Starter plan at $119.00 (₱5,445) monthly or $1,190.00 (₱54,450) annually, averaging $99.00 (₱4,529) per month. That annual discount is meaningful, but it also raises the risk of forgetting the renewal date and facing a larger charge all at once.

Extra-cost risk and billing reality

User reviews suggest some people were surprised by additional dialer-related charges on top of plan pricing. One review claimed charges in $50.00 increments [about ₱2,288] on top of the $179.00 Pro plan [about ₱8,189] when using the dialer regularly (Trustpilot). That does not prove every user will face the same cost, but it is a strong reason to inspect usage-based features before renewal.

If your monthly invoice is higher than your headline plan price, compare it with your feature usage. Many cancellations happen not because the base plan is unaffordable, but because add-ons push the total much higher than expected.

Your rights in the Philippines if cancellation or billing goes wrong

The local rules that matter for Dealmachine users

For consumers in the Philippines, the practical legal anchor is the Consumer Act of the Philippines, Republic Act No. 7394, enforced mainly through the Department of Trade and Industry for consumer complaints. In plain language, sellers should present prices and terms clearly, and consumers can complain when billing is misleading, unauthorized, or not properly resolved.

DealMachine’s own Terms do not state a dedicated cooling-off period or withdrawal right, which lines up with the fact that online software subscriptions in the Philippines do not have a blanket statutory cooling-off rule in the same way some direct sales arrangements do. So if you subscribed online and changed your mind, the strongest cases are mistaken charges, unclear enrollment, duplicate billing, or charges after cancellation rather than simple buyer’s remorse.

How to file a complaint step by step

Start with the merchant because the DTI will usually expect you to show that you tried to resolve the issue first. Save your cancellation proof, invoice, statement screenshot, and any support chats. Write a short timeline with dates, such as sign-up on March 1, cancellation on March 6, charge on March 8, support contact on March 9.

• Contact DealMachine support through live chat.
• Request a written response about the charge.
• Dispute the payment with your bank, GCash, Maya, or card issuer within 60 days from statement date if unauthorized.
• Escalate to the DTI if the merchant does not resolve the issue.

Useful consumer authorities for Philippine users

The DTI is the main consumer agency to remember for online subscription complaints under RA 7394. The research block also mentions the Philippine Competition Commission, but for a billing or refund dispute, the DTI is usually the more practical first stop. For payment disputes, BSP-related banking channels and your issuing bank are also relevant.

You can begin online through the DTI consumer channels and keep every screenshot. If your payment was through a regulated card or e-wallet, file the merchant complaint and the payment dispute in parallel so you do not miss the 60-day dispute window.

What customers say about cancellation, billing, and support

Overall verdict from the available reviews

Based on the review set provided, cancellation and billing support look difficult rather than smooth. The sentiment snapshot is 0 positive and 5 negative unique reviews. The biggest themes are support delays, surprise charges, and refund frustration. There are no verified positive cancellation reviews in the supplied data, so it is fair to say the public feedback here is poor.

That said, the service itself clearly offers strong feature depth for investors, which is why people sign up in the first place. The problem shown in reviews is not lack of capability. It is billing clarity and support responsiveness when something goes wrong.

Recurring themes in user feedback

Individual review snapshots

• "Literally the worst interface and even worse support....stay away from the overseas junk if you are operating in US" (Trustpilot)
• "They'll continue to charge $50 increments [about ₱2,288] on top of the $179 Pro plan [about ₱8,189] if you're calling from dialer on a regular basis. Expect to pay over $300 per month [about ₱13,725] if you're using the dialer on a somewhat regular basis." (Trustpilot)
• "I signed up for driving for dollars and they also signed me up for the list builder which meant they 2x charged me ($120 instead of $60) [about ₱5,490 instead of ₱2,745] and wouldn't refund me for the service I never agreed to pay for." (Trustpilot)
• "I have waited 2 1/2 weeks. Is there any news please?" (Trustpilot)
• "I have waited for another 10 days - is there any news please? It's now over 1 month since I advised that there was a fault and Elephone said it would need to be returned." (Trustpilot)

The documents you should save before and after cancellation

Your pre-cancellation checklist

Before canceling, collect proof that shows what you bought and when it renews. This saves time if support later says the plan was still active or that the wrong subscription was canceled. Since DealMachine can involve plan charges plus credits or usage-based items, one screenshot is not enough.

• Screenshot of Plans & Licenses.
• Screenshot of next billing date.
• Copy of the latest invoice.
• Exported lead data or campaign details.

What you need for refund or charge disputes

If you ask for a billing correction, support will respond faster if your evidence is complete. Use the exact card amount, posting date, and merchant name shown on the statement. If you paid through Apple or Google, save the store receipt instead of only the app screenshot.

• Transaction ID or receipt number.
• Date and amount of the charge.
• Cancellation confirmation screenshot.
• Chat transcript or case number.

The most common cancellation mistakes and how to avoid them

Using the wrong cancellation channel

A classic mistake is canceling on the website when Apple or Google is actually billing you. If the subscription came through App Store or Google Play, you must stop it there. Otherwise the recurring charge may continue because the store, not DealMachine, controls the payment.

Quick fix: check the descriptor on your receipt. Apple and Google receipts are the clue. Then cancel in the right store menu the same day.

Assuming cancellation means refund

Many users cancel and expect money back for the unused days. DealMachine’s Terms say no refunds are provided after cancellation and no refunds apply to unused time (dealmachine.com). That is why refund requests should be framed around billing error, duplicate charge, or unauthorized renewal if the facts support it.

Real example: one review described a double charge for a service the user says they never agreed to buy. That is much stronger than simply saying you did not use the plan.

Not saving proof of cancellation

If a charge appears after you canceled, the first thing your bank or e-wallet will ask for is proof. A surprising number of users click through cancellation and keep nothing. Then it becomes your word against the merchant record.

Solution: save the confirmation screen, the date, and ideally the URL or on-screen message. Also set a calendar reminder for one day before the next billing date so you remember to check whether the charge really stopped.

Ignoring add-ons and credit balances

Some billing shock comes from more than the base plan. Reviews mention dialer costs and extra services, while the Terms separately mention Marketing Credits that are non-refundable but can remain in your account for up to 12 months after cancellation if unused (dealmachine.com).

Before you cancel, look at your add-ons. You may want to use paid credits first, or at least document exactly what balance remains so you can verify it later if you reactivate.

A quick comparison of your cancellation options

Side-by-side method table

Which route fits which situation

If you still have account access and direct web billing, the account dashboard is the fastest route. If Apple or Google bills you, the store menus are more reliable because they control renewal. Registered mail is slower, but it gives stronger paper proof if you are already in a dispute and want a dated record.

No cancellation fee or early termination fee was found in the Terms of Service (dealmachine.com). The main financial risk is not a cancellation fee. It is missing the renewal cutoff or expecting a prorated refund that the Terms do not offer.

What to do right after you cancel

Immediate verification steps

Right after canceling, do not just close the browser. Look for a confirmation screen, screenshot it, and save it in cloud storage or email it to yourself. Then check whether your account page shows a canceled status or an end date for the current billing cycle.

Add two reminders to your calendar: one for the expected service end date and one for the next statement date. This two-step check catches most problems early, especially if the cancellation screen was vague.

Watch your bank, e-wallet, or card statement

Monitor your payment method for at least one full billing cycle after cancellation. If you use a credit card, debit card, GCash, or Maya, review the next statement line by line. If an unauthorized or continued charge appears, ask for a dispute or chargeback quickly. In the Philippines, many card disputes should be filed within 60 days from the statement date.

For unresolved billing issues, keep your screenshots and file complaints in parallel with your bank or e-wallet provider and, if needed, with the DTI under the Consumer Act, RA 7394. Speed matters because banks are stricter once the dispute window closes.

If you still need a similar tool

If you are canceling because of billing friction rather than because you no longer need the function, there are alternatives. FlipMantis is aimed at real estate investors and includes property search, skip tracing, CRM, a dialer, and AI analysis, with pricing published at $79.00 to $199.00 per month [about ₱3,615 to ₱9,111]. HashMicro ERP and NetSuite are broader business platforms rather than direct Dealmachine clones, but they may fit teams in the Philippines that want stronger business operations support.

For many solo investors, the smartest move after cancellation is to list the exact features you actually used in the last 30 days. If the answer is just lead capture and outreach, you may not need a top-tier plan at all.

Useful links

• Official DealMachine website
• Official cancellation help page
• DealMachine Terms of Service
• DealMachine pricing page
• DealMachine support and chat hours
• Department of Trade and Industry Philippines

Dealmachine cancellation address and when to use it

Postal address for written cancellation records

If you want to send a physical cancellation notice or preserve formal written proof, use this address:

• 735 Shelby Street, Ste 105, Indianapolis, Indiana 46203

This address is identified in the service context as the cancellation or consumer-request mailing address. It is not the fastest route for routine cancellations, but it can help if you are building a paper trail for a disputed renewal or unresolved billing issue.

When online cancellation is enough and when mail helps

For most users, the online account route or the app store route is enough because it is immediate and tied directly to billing controls. Use postal mail when you cannot access the account, when support is unresponsive, or when you want dated proof beyond screenshots. In billing disputes, more documentation usually means a smoother bank or DTI complaint later.

If you use mail, include your full name, account email, plan name, cancellation date, and a short sentence asking for confirmation that auto-renewal has been stopped. Keep a copy of the letter and the delivery proof.