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Cancellation service #1 in Philippines
Makesyoufluent is an online language learning service built around AI tutoring, adaptive lessons, and conversation practice. The official pricing pages show recurring plans for 1 month, 3 months, and 6 months, which means this is a subscription product, not a one-time course purchase "subscription plans are sold on official product pages" (new.makesyoufluent.com).
If you are in the Philippines, the main thing to understand is the billing model. All plans renew automatically at the end of the current subscription period, so many users who thought they were only trying the app ended up seeing another charge later. That frustration is real, especially when cancellation instructions are not shown clearly inside the app or account area.
The paid plans focus on personalized and adaptive learning, twenty-four-seven AI tutoring, diverse learning methods, and instant feedback. Those features are listed across the official plan pages, and they are the main reason users sign up instead of using a free language app "personalized and adaptive learning, 24/7 advanced AI tutoring, engaging learning methods, instant feedback" (new.makesyoufluent.com).
Here is the catch for Filipino users: the value depends on how often you actually use it. A 1-month plan costs $29.99 (₱1,694), a 3-month plan costs $36.99 (₱2,090), and a 6-month plan costs $49.99 (₱2,824). If you signed up quickly through a promo page and did not notice the renewal setup, the service can feel more expensive than expected.
Makesyoufluent is available online in the Philippines, and the official contact page shows support through email rather than phone or live chat. The help contact published by the company is [email protected], with no phone number and no support hours listed "phone not available, no live chat available" (makesyoufluent.com).
The company also advertises a 3-month free trial tied to the 3-Month Plan and a 6-month free trial tied to the 6-Month Plan, with automatic renewal after the trial period. The truth is, that setup can easily catch people off guard if they do not set a calendar reminder on the same day they subscribe. If you only wanted to test the platform, take note that the trial is not described as a non-renewing sample.
Many Philippines-based users get annoyed at this stage because the process is not as self-serve as it should be. Reviews mention continued charges, slow replies, and confusion about where cancellation actually happens, so spend five minutes preparing before you send anything.
Check your latest receipt, note your next billing date, and take a screenshot of your current plan name. Save proof that shows the amount charged, such as $29.99 (₱1,694), $36.99 (₱2,090), or $49.99 (₱2,824), plus the date of the transaction. If you are inside the app, also screenshot any page showing your active subscription or renewal status.
The clearest verified instruction available is simple: to cancel your subscription, contact MakesYouFluent at [email protected] "to cancel your subscription, contact MakesYouFluent at [email protected]" (makesyoufluent.com). There is also an official contact page you can keep open while you email support: Makesyoufluent contact page.
Because no verified source shows an in-account cancel button with a published click path, the most practical route is email. Use the subject line "Cancel subscription before next renewal" and include your full name, account email, plan, last charge amount, and a direct sentence asking for cancellation and written confirmation. Ask them to confirm the exact date your access ends and to confirm that auto-renewal is disabled.
The available research says the cancellation instruction for App Store and Google Play subscriptions is also to contact MakesYouFluent at [email protected] (makesyoufluent.com). That is unusual, so do not rely on one channel alone if your payment came through Apple or Google. Check the subscription section of your Apple ID or Google Play profile on the same day.
If you subscribed through an iPhone, open your Apple subscriptions page and see whether Makesyoufluent appears there. If it does, cancel it there and also email support. If you subscribed through Android, check Google Play subscriptions for the same reason. This double-check helps avoid the classic mistake where a user emails support but forgets that the renewal is managed by the store wallet.
Support details are limited. The company lists email support, but no phone number, no live chat, and no published service hours "email available, phone not available, no live chat available" (makesyoufluent.com). If you do not get a reply within 2 business days, send a follow-up from the same email thread so your evidence stays in one place.
If you want extra proof, you can also send a registered letter to the published cancellation address in New Jersey. Some users in the Philippines prefer digital proof instead of going to a post office, and services like Postclic can create a timestamped certified letter trail with proof of sending and opening. Use that only as an added layer, not as your only step, because email is still the main published contact channel.
The official terms say all plans renew automatically at the end of the current subscription period. In practice, that means if you cancel before the renewal date, you should keep access until the end of the period you already paid for, such as the end of your monthly, 3-month, or 6-month term "all plans automatically renew at the end of the current subscription period" (makesyoufluent.com).
Example: if your 1-month billing date is June 18 and support confirms cancellation on June 10, your paid access would normally continue until June 18, then stop before the next charge. Since the company does not publish a detailed post-cancellation timeline, ask for that date in writing when you email them.
If you do not cancel, the subscription renews automatically. That matters even more on the longer offers because the company promotes trial-based offers linked to the 3-Month Plan and 6-Month Plan, and those convert into paid renewal if not canceled on time (makesyoufluent.com).
User complaints strongly suggest that forgetting the renewal date is one of the biggest pain points. If you are on a trial, treat the day before the end date as your real deadline and cancel earlier, not on the last minute. A timezone mismatch or a delayed support reply can be enough to trigger another charge.
Makesyoufluent does not clearly state what happens to your account data, lesson history, or saved progress after cancellation. Since that part is not explained in the available public material, download or screenshot anything you may want to keep before you cancel.
If you have streaks, progress stats, or saved prompts inside the app, assume they may become inaccessible after your paid access ends. That is the safest approach, especially when the published support setup is minimal and there is no live chat for fast recovery requests.
Makesyoufluent says it offers a risk-free guarantee: if you are not delighted with your progress, it will give you a full refund, no questions asked "full refund, no questions asked" (makesyoufluent.com). On paper, that sounds generous, and it is the strongest refund statement publicly tied to the service.
Here is the heads up: the company does not clearly explain refunds for unused time or billing errors in the available source material. So if you cancel halfway through a paid period, there is no published rule saying you will get a prorated refund for the unused days.
Use email and be specific. Send your request to [email protected] with the subject line "Refund request for recent charge" and include the transaction date, amount, payment method, and the reason. Mention the public risk-free guarantee and attach screenshots of the charge and your cancellation request.
In the Philippines, this matters because delayed replies can weaken your position if you wait too long. Send the refund request as soon as the charge appears, ideally on the same day, and ask for a written answer within 5 business days. If the issue is a duplicate charge or a renewal after a timely cancellation request, say that plainly.
For subscriptions, there is no universal online cooling-off period in Philippine law, but the Consumer Act of the Philippines or RA 7394 still protects you against unfair or misleading practices. Door-to-door and direct sales can have a 7 working day cooling-off period, while online subscriptions depend more on the merchant policy and the facts of the case.
If you were charged after canceling, or charged without clear consent, keep your email trail and file a complaint with DTI. If the payment was by card, GCash, or Maya, you can also dispute the transaction with your issuer. Under BSP rules, cardholders often have up to 60 days from the statement date to raise a dispute, so do not sit on the problem for weeks.
The most important contract point is straightforward: all plans automatically renew at the end of the current subscription period (makesyoufluent.com). If you joined through a trial-linked offer, the 3-Month Plan includes a 3-month free trial and the 6-Month Plan includes a 6-month free trial, then renewal kicks in if you do not cancel before the trial ends.
This is exactly why many users feel blindsided. The offer sounds like a free period, but it is really a free period attached to an auto-renewing subscription. If you only wanted to sample the app, set two reminders, one 7 days before renewal and another 2 days before renewal.
No cancellation fee was found in the available terms material, which is good news. At the same time, the company does not clearly publish a minimum commitment period, detailed data retention rules after cancellation, or a specific dispute handling process in the source set used here.
That missing detail does not stop you from canceling, but it does mean you should ask direct questions in writing. Ask support whether access ends immediately or at period end, whether your data stays on file, and whether any refund is available for an accidental renewal.
Plan | Price (USD / PHP) | Billing period | Main features |
|---|---|---|---|
1-Month Plan | $29.99 (₱1,694)* | Monthly | AI tutor, adaptive lessons |
3-Month Plan | $36.99 (₱2,090)* | Every 3 months | AI tutor, instant feedback |
6-Month Plan | $49.99 (₱2,824)* | Every 6 months | AI tutor, adaptive learning |
Prices are approximate, converted from USD at the rate 1 USD ≈ 56.5 PHP. Check the official website for exact local prices.
The highest upfront payment is the 6-Month Plan at $49.99 (₱2,824), while the lowest upfront payment is the 1-Month Plan at $29.99 (₱1,694). But the better comparison is monthly equivalent. The 3-Month Plan works out to about $12.33 (₱697) per month, and the 6-Month Plan works out to about $8.33 (₱471) per month.
Against the 1-Month Plan, the 3-Month Plan cuts the monthly effective cost by roughly 59 percent, and the 6-Month Plan cuts it by roughly 72 percent. That sounds attractive, but longer plans are also where users can forget the renewal and lose more money in one hit, so cheaper per month does not always mean safer.
No cancellation fee was found, and no price increase history was confirmed in the available official sources. The bigger concern is automatic renewal, not an exit fee. If your budget is tight and you only want to test the app, the shorter plan limits exposure even though it costs more per month.
If you paid in pesos through an international card, your final amount may differ slightly because of exchange rate movement or issuer fees. Save the exact posted amount on your statement because that is the figure you will need for any refund request or bank dispute.
In the Philippines, subscription disputes are mainly framed by the Consumer Act of the Philippines or RA 7394. If a service keeps charging after you canceled, or if the renewal terms were not presented clearly enough, you can raise the issue as an unfair or misleading consumer problem and bring it to the Department of Trade and Industry or DTI.
There is no blanket online cooling-off rule that automatically cancels every internet subscription purchase. For direct sales and some offline transactions, a 7 working day cooling-off period can apply, but for online subscriptions like Makesyoufluent, your strongest practical tools are written cancellation proof, merchant refund policy, and formal complaint channels.
Start with the company and give it a short, clear deadline. Email [email protected], attach your evidence, and ask for a response within 5 business days. If nothing happens, file a complaint with DTI and include screenshots of the subscription page, cancellation email, and the posted charge on your bank or e-wallet statement.
If the charge went through a card, GCash, or Maya, contact the payment provider on the same day you file the merchant complaint. BSP-supervised issuers usually require you to dispute within about 60 days from the statement date, so a late complaint can hurt your chances even when your evidence is strong.
For a consumer complaint, use DTI as the main government route for online subscription issues under RA 7394. For unauthorized or continued card charges, use your bank or e-wallet provider and escalate to BSP if the dispute handling is poor.
Cancellation looks difficult, not smooth. The review set provided here shows 0 positive and 5 negative unique reviews, with repeated themes around charges after canceling, refund denial, and slow support replies. For users in the Philippines, that lines up with two common local pain points already seen across many subscription services: difficulty unsubscribing and limited customer support availability.
To be fair, the product itself may still appeal to learners who want AI-based speaking practice. But based on the available review sample, the cancellation and refund side appears to be the weak point, not the signup flow.
Theme | Frequency | Typical example |
|---|---|---|
Charge after cancel | 3 reviews | Renewal still processed |
Refund denial | 1 review | Refund request declined |
Slow support | 1 review | Days between replies |
Source | Rating | Main topic | Sentiment |
|---|---|---|---|
TrustPilot | 1/5 | Charge after cancel | Negative |
TrustPilot | 1/5 | Charge after cancel | Negative |
TrustPilot | 1/5 | Refund | Negative |
TrustPilot | 2/5 | Purchase flow | Negative |
TrustPilot | 4/5 | Customer service | Mixed |
Save everything that proves when you subscribed and what you agreed to. For Makesyoufluent, the most useful files are a screenshot of the active plan, the renewal date if visible, the receipt email, and the exact amount charged in pesos or dollars with the peso equivalent.
This matters because support works mainly through email, and complaints in the Philippines move faster when your evidence is complete. If your payment was through GCash, Maya, or a bank card, save the transaction reference and the posted date from the wallet or banking app.
Once support confirms cancellation, save that email in a folder and screenshot it as well. If a dispute comes up 30 days later, having both the original email and an image copy makes your DTI or BSP complaint much easier to explain.
Also note the exact date access is supposed to end. Put that date plus the next expected billing date in your calendar so you can verify that no further debit appears.
A short message like "Please cancel" is too weak. If support cannot match your request to an account, the process stalls and the renewal date may pass. Include your full name, account email, plan, last charge amount, and the phrase "cancel before next renewal."
A real review pattern here is delayed back-and-forth. If replies already take days, a missing account detail can cost you another billing cycle.
Uninstalling the app does not cancel a subscription. One TrustPilot reviewer said they could not cancel in the app and were still charged, which is a classic subscription trap when the payment setup lives outside the visible app interface.
Always cancel through the published support email, and if you paid through Apple or Google, check the store subscriptions page too. Removing the app from your phone changes nothing on the billing side.
If you are on the 3-Month or 6-Month offer with a free trial attached, do not wait until the final day. Automatic renewal can trigger at period end, and support does not publish response hours, so a same-day request can be risky.
Send the cancellation request at least 3 to 5 days before renewal. That buffer is especially useful if you are in the Philippines and emailing a US-based business across time zones.
The public materials mention a full refund guarantee in broad language, but they do not explain partial refunds for unused time. If you decide to stop using the app, ask for a refund on the same day and cite the risk-free guarantee directly.
If you wait until half the billing period is gone, your case gets weaker. Fast action and good screenshots matter more than long arguments.
Many disputes fail because the user remembers canceling but cannot prove it. Save the sent email, any confirmation reply, and a screenshot showing the date and time. If another charge appears, that evidence is what supports a chargeback request within the usual 60-day dispute window used by issuers supervised under BSP rules.
This is the simplest habit that saves the most stress. One screenshot can be the difference between a denied and accepted dispute.
Method | Notice period | Fee | Difficulty |
|---|---|---|---|
Web/account | Before next billing | No fee found | Easy |
App Store (iOS) | Before next billing | No fee found | Medium |
Google Play (Android) | Before next billing | No fee found | Medium |
Registered mail | 5-10 business days | No fee found | Higher, best proof |
Email is the clearest documented route because that is the cancellation instruction published in the available source material. Store-based checks on App Store or Google Play are useful if your payment came through those ecosystems, while registered mail is slower but can strengthen your paper trail.
Your choice depends on your situation. If renewal is close, use email immediately and preserve proof. If a charge is already disputed, combine email evidence with your bank or wallet complaint.
Look for a written reply confirming that auto-renewal is turned off. If no reply arrives within 48 hours, send a follow-up in the same thread and keep your screenshots. Add a calendar reminder for the next billing date so you can check whether a charge still appears.
Monitor your card, GCash, or Maya for at least one full billing cycle after cancellation. If you see a continued charge, contact the payment provider that same day and attach your proof of cancellation.
In the Philippines, unauthorized or continued charges can be disputed through your bank, credit card issuer, GCash, or Maya, and complaints about handling can be elevated to BSP. DTI handles online subscription complaints under RA 7394, so use DTI for the merchant conduct side and your issuer for the payment reversal side.
If you still want a language app after canceling, goFLUENT focuses on instructor-led real-world communication, Fluento leans into interactive conversation practice, and Jumpspeak is another AI-based speaking app. These may fit better if your main issue with Makesyoufluent was support responsiveness rather than language learning itself.
If you want to add a postal cancellation record, use this address:
This is not the fastest option from the Philippines, but it can help if you need stronger proof for a later dispute. Send the letter with your full name, account email, charge date, plan name, and a direct request to cancel auto-renewal immediately.
Do not wait for the letter to arrive before taking action. Send the email cancellation request on the same day, then use the postal route only as backup evidence. That way, you are not risking another billing cycle while the letter is in transit.
For most users, the practical order is simple: email first, store check second if relevant, bank monitoring third, and postal proof only if the case starts getting messy. That approach gives you the best chance of stopping the next charge with the least hassle.
Already sent a letter? Enter its tracking number to see its proof of dispatch and certified timestamp.
Written by Isabela Rivera
Digital-law graduate · 7 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 7 years.