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Cancellation Skillsuccess: Easy Method
What is Skillsuccess
How the service works
Skillsuccess is an online learning platform focused on subscription access to more than 4,000 courses. The terms name Seven Sixteen Group LLC as the company behind the service, and the available mailing address points to Orange, California in the United States, not to a Philippine office.
If you signed up for the All Access Pass, you bought recurring access, not ownership of every course forever. The monthly plan is $9.00 (₱508) and the annual plan is $99.00 (₱5,594), and both renew automatically at the end of the term according to the terms on skillsuccess.com.
What people actually pay for
The main paid offer is broad course access through the All Access Pass. Skillsuccess also sells one-time products such as a single course for $19.00 (₱1,074) and a Lifetime Membership for $299.00 (₱16,894), but the cancellation issue usually affects the recurring monthly or annual subscription.
For Philippine users, the pain point is simple: many people join for low-cost access, then struggle when they want to stop renewal. The truth is, Skillsuccess gives a short click path for cancellation, but support details are thin, there is no live chat, and users have reported continued charges after trying to cancel.
Availability in the Philippines
Skillsuccess is accessible from the Philippines as a web-based service, but the published pricing is in US dollars, so local users usually see foreign-currency billing converted into pesos by their card, GCash-linked card, Maya card, or bank. Using the provided exchange rate, $9.00 is about ₱508 and $99.00 is about ₱5,594.
There is no verified Philippines-specific office, no verified local hotline, and no verified local-language support channel in the source material. That matters because if your account page fails or support replies late, you may need to rely on screenshots, bank records, and your card issuer in the Philippines.
How to cancel Skillsuccess without getting billed again
Checks to do before you press cancel
Many users get frustrated because they think clicking cancel is enough, then a renewal charge still appears on the next billing date. Before you do anything, open your account and note your exact renewal date, your current plan name, and the payment amount, such as $9.00 (₱508) monthly or $99.00 (₱5,594) annually.
Take a screenshot of your active subscription page before cancellation. Also save any course certificates or records you may still need, because the terms say access to courses ends immediately once your subscription is ended or deactivated.
- Log in and confirm the plan type in your account.
- Take a screenshot showing the plan and next billing date.
- Save proof of your latest payment from your email or bank app.
- Download or note any course progress you still need.
The exact web cancellation path
The official cancellation path published by Skillsuccess is short: log in to your account, go to MY ACCOUNT, select SUBSCRIPTIONS, then click Cancel Subscription (skillsuccess.com). If the page loads properly, this is the fastest method because it changes the recurring status at the source.
You can also keep the official help article open while doing it here: Skillsuccess cancellation help. After you click Cancel Subscription, do not close the browser until you see an on-screen confirmation or receive an email confirmation.
- Open your Skillsuccess account.
- Click MY ACCOUNT.
- Open SUBSCRIPTIONS.
- Click Cancel Subscription.
- Capture the final confirmation screen.
Email, phone, and postal backup options
If the website does not work, send a cancellation message to [email protected] on the same day. Include your account email, full name, plan, last charge amount, and a direct sentence asking them to cancel auto-renewal immediately. This does not replace the account button, but it creates a paper trail.
The listed phone number is (949) 939-8942, but support hours are not specified and no live chat is available. Because of that, email is usually the better backup channel for Philippine users who need written proof with date and time.
If you want a formal record, you can also send a registered letter to the published US mailing address. Some people now use digital registered delivery tools such as Postclic for timestamped proof of sending and receipt, which can be easier than international paper mail from the Philippines.
- Email: [email protected]
- Phone: (949) 939-8942
- Live chat: No live chat available
- Support hours: Not specified
After cancellation, what changes on your account
Course access and renewal status
Skillsuccess says access to courses ends immediately when your subscription is ended or deactivated under the premium terms. So unlike some services that let you keep access until the end of the paid month, this one may cut access right away once the cancellation takes effect.
If you do nothing, both the monthly and annual plans renew automatically on the first day of the new billing cycle (skillsuccess.com). That means a monthly member paying $9.00 (₱508) can be charged again next month, and an annual member can face a much larger renewal of $99.00 (₱5,594) if the deadline is missed.
Your data and what to save beforehand
The source material does not give a detailed export tool for course history, certificates, or account data. What it clearly says is that access ends immediately after ending or deactivating the premium subscription, so you should assume anything visible only inside the dashboard may become harder to retrieve.
That is why screenshots matter. Save your subscription page, receipts, any completion certificates, and your last successful login details before you cancel. If support becomes slow later, those files will help you prove what plan you had and when you stopped it.
Refund rules, trial traps, and what Philippine users can do
What the refund policy says
Skillsuccess offers a 10-day money-back guarantee for individual courses and course bundles, a 3-day money-back guarantee for Lifetime Membership and select course bundles, and a 10-day money-back guarantee for the first subscription payment on All Access Pass subscriptions (skillsuccess.com).
There is one major catch: the refund is void if you had a free trial. The policy also says free-trial users must cancel before the trial ends to avoid a charge, and if a customer tries to use a second free trial, the full monthly or annual plan price can be charged immediately with no refund eligibility.
How to request a refund in practice
The refund request channel is email, not live chat. Send your request to [email protected] and include your account email, payment date, amount, payment method, and the specific product, such as the first All Access Pass charge of $9.00 (₱508) or the annual charge of $99.00 (₱5,594).
Make the subject line clear, such as “Refund request within 10-day guarantee.” Attach screenshots of the receipt, your account page, and any cancellation confirmation. Since support hours are not published, send the email as soon as possible and keep the sent message and timestamp.
Your rights in the Philippines and last-resort disputes
In the Philippines, online subscription complaints can be raised under the Consumer Act of the Philippines or RA 7394 through the Department of Trade and Industry. There is no universal online cooling-off rule for all digital services, but the platform’s own 3-day and 10-day guarantees still matter because those are the deadlines Skillsuccess publicly promises.
If you were charged after cancellation or charged without proper authorization, you can dispute the transaction with your bank, credit card issuer, GCash, or Maya. BSP-related card dispute practice usually gives cardholders up to 60 days from the statement date to contest a transaction, so save screenshots and act quickly if support does not respond.
Skillsuccess terms that affect your wallet
Auto-renewal and commitment length
The terms state that both annual and monthly plans renew automatically at the end of their term, and your card or other payment method is charged on the first day of the new billing cycle (skillsuccess.com). There is no stated minimum lock-in period beyond the current monthly or annual term.
For users in the Philippines, that means the key deadline is simple: cancel before the next billing date, not on it. Waiting until the day of renewal is risky, especially if the website is unstable or support takes time to answer.
Trial conversion and law named in the terms
The free trial converts into a paid subscription unless you cancel before the trial ends. The terms also limit customers to one free trial, and a second trial attempt can trigger an immediate full-price charge with no refund eligibility.
The contract says United States law governs the service terms. For a Philippine consumer, that does not remove your practical ability to complain to DTI about an online consumer issue or to challenge unauthorized card charges through your local bank or e-wallet provider.
Skillsuccess plans and pricing in Philippine pesos
Current recurring plans
Plan | Price (USD / PHP) | Billing period | Main access |
|---|---|---|---|
All Access Pass Monthly | $9.00 (₱508)* | Monthly | 4,000+ courses |
All Access Pass Annual | $99.00 (₱5,594)* | Annual | 4,000+ courses |
Prices are approximate, converted from USD at the rate 1 USD ≈ 56.5 PHP. Check the official website for exact local prices and any promo changes.
Which plan costs more and where savings happen
The annual plan is the more expensive charge upfront at $99.00 (₱5,594), while the monthly plan is the smaller recurring hit at $9.00 (₱508). If you paid monthly for a full year, the total would be $108.00 (about ₱6,102), so annual billing saves about $9.00 or roughly ₱508 over 12 months.
That saving is real, but it only makes sense if you know you will use the service for a full year. If you are unsure, monthly is less risky because a missed annual renewal can produce a much bigger surprise charge in one go.
How Philippine consumer rights apply to this cancellation
Rules that matter locally
For Philippine users, the main public consumer framework is the Consumer Act of the Philippines or RA 7394, enforced by the Department of Trade and Industry for many online consumer complaints. The broad rule is fairness in sales, pricing, and redress, even when the seller is foreign-facing and the service is digital.
There is no universal statutory cooling-off period for every online subscription in the Philippines. That means your strongest immediate deadline in a Skillsuccess case is often the company’s own published refund window: 10 days for the first All Access Pass payment, 10 days for many individual courses, and 3 days for Lifetime Membership.
How to file a complaint if support goes quiet
If Skillsuccess does not stop charges or ignores a valid refund request, gather your proof before filing anywhere. You will need the cancellation screenshot, support email thread, payment receipt, and a short timeline showing when you signed up, when you canceled, and when the charge appeared.
You can file a complaint with DTI for a consumer issue involving online subscriptions. If the problem is a card or e-wallet charge that should not have pushed through, contact your bank, GCash, Maya, or card issuer at once and request a dispute or chargeback within 60 days from the statement date if possible.
- Prepare screenshots of the cancellation page and confirmation email.
- Save the exact transaction date and amount.
- Write a short timeline in plain language.
- Submit the complaint to DTI and the payment dispute to your issuer.
Useful Philippine contacts
For consumer complaints, the authority to know is the Department of Trade and Industry. For payment disputes, the practical route is your issuing bank or e-wallet support, with BSP as the financial regulator handling broader complaints on payment issues in the Philippines.
What real users say about the cancellation experience
Overall verdict based on available reviews
Based on the review set provided here, the cancellation experience looks difficult rather than smooth. The sentiment trend is 0 positive and 2 negative reviews out of 2 unique reviews, with recurring complaints about broken account access, poor customer support, and worry about automatic renewal.
For Philippine users, that lines up with two local pain points already seen in practice: unexpected charges after cancellation requests and the lack of live chat or clearly stated support hours. To stay safe, rely on written proof and do not trust a canceled feeling unless you have a screenshot or email.
Recurring themes and source summary
Theme | Frequency | Typical example |
|---|---|---|
Account access issues | High | Cannot log in |
Slow support | High | No email reply |
Renewal concerns | High | Auto-renew anxiety |
Source | Rating | Main topic | Sentiment |
|---|---|---|---|
TrustPilot | 1/5 | Customer service | Negative |
TrustPilot | 1/5 | Auto-renewal | Negative |
- "I have sent multiple emails asking for help to login to my lifetime membership which I had access to before. I have heard nothing back. The site will not let me login. I already paid to have access to these courses so I'm disappointed with the lack of customer support." (TrustPilot)
- "I received an automatic renewal notification and decided to cancel my subscription. I tried to access my account, but the website is broken and I cannot access my account information despite logging in." (TrustPilot)
There are no positive reviews in the supplied review set, so that should be said plainly. The positive side, based on the official material, is that the published cancel path itself is short and the monthly price of $9.00 (₱508) is relatively low compared with many course libraries.
Documents to save before and after you cancel
Before cancellation
If you want the least hassle, build your evidence file before touching the cancel button. Save a screenshot of the SUBSCRIPTIONS page, your current plan, the next billing date, and the most recent receipt showing the exact amount charged.
If you still need certificates or proof of course completion, save those too before cancellation. Since access may end immediately after deactivation, there is no reason to wait until after the account changes.
- Screenshot of MY ACCOUNT and SUBSCRIPTIONS
- Receipt email or bank transaction record
- Plan name and billing date note
- Certificates or course records
For refund and dispute cases
A refund request is much easier when you send complete details in one email. Include the transaction ID, date, amount, account email, and whether the charge was the first subscription payment, because the 10-day guarantee for All Access Pass only covers that first payment.
After cancellation, save the confirmation screen, the confirmation email if one arrives, and your next bank statement. If a charge still appears, those files become your strongest evidence for DTI, your bank, GCash, Maya, or your credit card issuer.
Common mistakes that lead to extra charges
Canceling too late or without proof
The biggest mistake is waiting until the renewal day itself. Skillsuccess says charges hit on the first day of the new billing cycle, so if you try to cancel on that date and the site fails, you may still be billed another $9.00 (₱508) or $99.00 (₱5,594).
The fix is simple: cancel at least a few days early and save proof. If you cannot get to the SUBSCRIPTIONS page, email support that same day so the timestamp shows you tried before renewal.
Assuming free-trial charges are refundable
Many people expect the first paid charge after a free trial to fall under the money-back guarantee. Skillsuccess says the refund is void if you had a free trial, so that assumption can cost you the full plan amount.
If you are in a trial, set a calendar reminder before the trial end date. Do not rely on memory, especially for annual offers where the charge can jump to $99.00 (₱5,594) at once.
Trusting the website alone when it looks broken
One review specifically described a broken website during cancellation. If the account area behaves strangely, do not keep retrying for hours without documenting anything, because that leaves you with no evidence later.
Take screenshots of the errors, send an email to [email protected], and record the phone attempt if you call (949) 939-8942. A failed login screenshot plus a same-day email is much stronger than saying later that the site did not work.
Expecting a prorated refund after the guarantee window
The terms say no further partial or full refunds are processed after the guarantee period has passed. That means if you cancel midway through a billing term outside the 10-day or 3-day window, you should assume no prorated refund is coming.
The practical move is to treat cancellation and refund as two separate goals. Cancel auto-renewal immediately, then request a refund only if you are still inside the stated window and your case fits the policy.
Cancellation methods compared side by side
Quick comparison table
Method | Notice period | Fee | Difficulty |
|---|---|---|---|
Web/account | Before next billing | No cancellation fee | Easy |
App Store (iOS) | Before next billing | No cancellation fee | Medium |
Google Play (Android) | Before next billing | No cancellation fee | Medium |
Registered mail | 5-10 business days | No cancellation fee | Higher, best proof |
How to choose based on your situation
The web account route is fastest because it is the official method published by Skillsuccess. Email is the best backup because it creates a written record, while registered mail is slower but useful if you want formal proof connected to the US mailing address.
The App Store and Google Play entries matter only if your subscription was actually bought through those stores. For most Skillsuccess users in the available source material, direct website billing is the path that matters most.
What to do in the days after cancellation
Immediate checks and bank monitoring
Right after canceling, take one last screenshot showing the subscription is no longer active or is set not to renew. Then add a reminder for your next expected billing date and check your card, bank app, GCash, or Maya balance on that date and again when your statement posts.
If an unauthorized or continued charge appears, contact the payment provider right away. In the Philippines, many card disputes should be raised within 60 days from the statement date, and your cancellation screenshot is often the difference between a strong dispute and a weak one.
Alternatives and useful links
If you are leaving Skillsuccess but still want online learning, Skillshare starts at $19 per month or $99 per year, Udemy lets you buy courses individually, and Coursera mixes free courses with paid certificates. For tutoring-style learning in the Philippines, Tutopiya starts from PHP 500 per hour and Engoo from PHP 200 per lesson.
- Skillsuccess cancellation help
- Skillsuccess terms and policies
- Department of Trade and Industry
- Bangko Sentral ng Pilipinas
Where to send a formal cancellation letter
The published physical address
If you want to send a postal cancellation or supporting complaint, the available address is:
- 1442 E Lincoln Ave # 328, Orange, CA, 92865-1934, United States
This is not a Philippines-based office, so delivery from the Philippines may take time and cost more than a simple email. Use it when you want an extra paper trail, not when you need a same-day stop to auto-renewal.
Practical takeaway for most users
For most people, the real-world order is web cancellation first, email backup second, payment dispute third if a charge still lands. That approach matches the official click path, the limited support setup, and the common complaint pattern seen in user reviews.
Heads up: if you only do one thing today, make it this. Log in, open MY ACCOUNT, go to SUBSCRIPTIONS, click Cancel Subscription, and save proof before the next billing date.
Similar cancellation services
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Written by Sofia Lim
Former postal advisor · 4 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 4 years to demystify legally binding mail for everyday users.
FAQ
Before canceling, log into your account and note your renewal date, plan name, and payment amount. Take a screenshot of your active subscription page and save any course certificates you may need, as access ends immediately upon cancellation.
If the website is not working, you can send a cancellation email to [email protected] with your account details and a request to cancel auto-renewal. Alternatively, consider sending a registered letter to their US mailing address for formal documentation.
Your access to courses will end immediately once your subscription is canceled. Unlike some services, Skillsuccess does not allow access until the end of the billing period.
Refund options may vary based on the terms of your subscription. It's best to check your contract or contact Skillsuccess support for specific refund policies related to your plan.
In your cancellation email, include your account email, full name, plan type, last charge amount, and a clear request to cancel auto-renewal immediately. This helps create a paper trail.