Cancellation Upskillist: Easy Method

What is Upskillist

Upskillist as an online learning subscription

Upskillist is an online education platform that sells access to a course library through a recurring membership. It previously operated under the Shaw Academy name, which still comes up in older user reviews, and that history matters because some complaints about billing and cancellation are tied to that older brand identity.

The service is built around subscription access, not one-time course purchases. According to its terms, your membership continues until you cancel, and the platform also offers a 7-day free trial for first-time users that converts into a paid plan if you do nothing after the trial ends "unless cancelled" (upskillist.com).

What users are actually paying for

The paid offer is centered on broad access rather than a single class. Verified pricing data for the Philippines shows a monthly plan at ₱3,500 and an annual plan at ₱10,500, both described as including unlimited access to all courses, personalized learning paths, 24/7 support, and expert-led courses.

There is one practical catch that many people miss during sign-up. Upskillist says free trial access does not include e-certificates and extra toolkits, which can require extra payment in the course resources section, so your total spending can go beyond the base subscription price (upskillist.com).

How the service works in the Philippines

For users in the Philippines, the service is available online and can be managed through a web account. Local pricing data is already available in pesos, which makes comparison easier: ₱3,500 monthly versus ₱10,500 annually. The annual plan is much cheaper over a full year than paying monthly.

Here is the thing: support looks limited. Verified support details list email at [email protected] and phone support at (833) 877-2224, but no live chat and no published support hours. That matches a common frustration reported by users who say cancellation feels more complicated than it should be.

How to cancel Upskillist without extra charges

Checks to do before you click cancel

Many Upskillist users get frustrated because they think they already canceled, then a renewal still appears. Before you start, log in and note your next billing date, your current plan, and the payment channel you used. Upskillist bills on a recurring basis on the calendar day linked to the start of your paid membership, although the date can shift in some cases such as failed payment or a paused membership (upskillist.com).

Save proof before changing anything. Take screenshots of your Membership and Payments page, your active plan name, and the last charge amount. If you are on the 7-day trial, set a reminder at least 24 hours before the trial ends because the trial does not auto-cancel and converts into a paid membership every 28 days unless you stop it in time (upskillist.com).

Cancel through your web account

If you subscribed directly on Upskillist, the main route is inside your account. The exact path in the terms and help page is: log in, click the profile icon, open your student profile, go to Membership and Payments, then click Cancel Membership & benefits and follow the prompts (upskillist.com; help.upskillist.com).

Heads up: Upskillist says you may be shown retention options such as pausing the membership or switching to a lower-priced plan before the cancellation completes. Read each screen carefully and continue until you reach the final confirmation. Some users are also told to complete cancellation by phone using a free number shown inside the flow. If that appears on your account, do not stop at the first screen. Finish the phone step and keep a screenshot of the page that instructed you to call.

If you want the official walkthrough, the support article is here: Upskillist cancellation help.

Cancel through App Store or Google Play if you used a third party

This part trips up a lot of people. If you signed up through Apple or Google instead of directly on Upskillist, you usually need to cancel there, not on the Upskillist website. Upskillist’s own help page says subscriptions bought through a third-party payment method should be managed through that third party (help.upskillist.com).

• App Store on iPhone or iPad: open your Apple account settings, go to Subscriptions, choose Upskillist, then cancel.
• Google Play on Android: open Google Play, go to Subscriptions, select Upskillist, then cancel the subscription.
• Do this before the next billing date, including during the trial period.
• After canceling in Apple or Google, save the confirmation page and the email receipt if one arrives.

Phone, email, and postal backup options

If the website flow sends you to phone support, the verified number is (833) 877-2224. Support hours are not published, so call during Philippine daytime and again in the evening if you do not get through on the first try. Follow up with an email to [email protected] on the same day and include your account email, the amount charged, and the date you requested cancellation.

Email is useful when you need a written trail. Keep the subject line simple, such as “Cancel Upskillist membership” and attach screenshots from your account page. If you want stronger proof, you can also send a registered letter to the company’s listed address. Some people now use digital registered-mail services such as Postclic because they generate time-stamped proof of sending, delivery, and opening without going to the post office.

After cancellation, what you still keep and what stops

Your access after the membership ends

Upskillist says that after cancellation you still have access to recordings of classes you already attended. At the same time, you lose access to future upcoming classes and you cannot add a new course anymore (upskillist.com). That means cancellation does not erase everything instantly, but it does stop your forward access.

If your renewal date is, for example, April 18 and you cancel on April 12, you should expect your current paid period to run until that billing cycle ends unless the platform says otherwise in your confirmation. Save the cancellation screen because the terms do not give a more detailed day-by-day timeline.

What happens if you do nothing

If you do not cancel, the membership renews automatically. Upskillist’s terms say the fee is billed on a recurring basis according to your membership plan, with charging tied to the calendar day when your paid membership started (upskillist.com).

The same rule applies to the trial. A 7-day free trial does not end by itself. Once that trial ends, a full membership charge is applied and the subscription renews every 28 days unless you cancel in advance. That is why the safest move is to cancel at least a day before renewal, not on the same day.

Upskillist refund rules and what actually works

The refund policy in plain English

This is the hard truth: Upskillist does not promise prorated refunds for unused time. Its terms say refunds are not provided for partial membership periods or for lessons or courses. In practice, if you cancel halfway through a cycle, do not expect money back for the unused days (upskillist.com).

There is a small opening for exceptions. Upskillist says you can contact them if you believe there is just cause, such as incorrect content or pricing, and billing errors may lead to a refund or credit if the error is confirmed. That means refunds are possible, but they look case-by-case rather than automatic.

Your rights in the Philippines and trial disputes

In the Philippines, there is no universal cooling-off rule for every online subscription. The Consumer Act of the Philippines, or RA 7394, is still useful because it covers unfair or misleading sales practices and gives you a route to complain to the Department of Trade and Industry if a subscription charge continues after a valid cancellation.

For direct sales, Philippine rules can provide a 7-working-day cooling-off period, but that does not clearly map onto a standard online learning subscription like Upskillist. So if your issue is a free trial that rolled into paid billing, your strongest practical tools are your cancellation proof, your bank dispute window, and a DTI complaint if the merchant does not resolve it.

How to ask for a refund step by step

• Email [email protected] with your account email, billing date, amount charged, and a short explanation such as duplicate billing or failure to cancel despite confirmation.
• Attach screenshots of your cancellation page, renewal date, and bank or card charge.
• If you subscribed through App Store or Google Play, request cancellation there first and then use that store’s refund route where available.
• If there is no answer or the request is denied, contact your card issuer, GCash, Maya, or bank and ask about a chargeback for an unauthorized or continued charge.

Chargeback in the Philippines as a last resort

If Upskillist keeps charging after cancellation, you can dispute the transaction with your bank or e-wallet provider. In the Philippines, cardholders typically have up to 60 days from the statement date to challenge an unauthorized or continued charge under BSP-related dispute practices. Save every screenshot because your evidence matters.

If you paid through GCash, Maya, or a credit card, ask for the merchant dispute or chargeback process. If the issue is not fixed, you can also bring the complaint to DTI under RA 7394. For subscriptions bought through Apple or Google, use the store cancellation proof as part of your dispute file.

Upskillist terms that affect your subscription

Auto-renewal, commitment, and trial conversion

Upskillist’s terms are clear on one point: the membership renews automatically until you cancel. There is no minimum commitment period stated, so the subscription continues month to month or year to year depending on your plan "until terminated by the subscriber or Upskillist" (upskillist.com).

The trial clause is where many people get caught. The terms say first-time users get a 7-day free trial, and that trial "does not automatically cancel" after it ends. Once the 7 days are over, a full charge applies and then renews every 28 days unless canceled (upskillist.com).

Data, governing law, and dispute route

After cancellation, Upskillist says you keep access to recordings of classes already attended, but not to future classes and not to new course additions. It does not give much detail about broader data retention, so if you want any records or course history, save them before canceling.

The terms also say the contract is subject to the laws of the United States and point to the EU Online Dispute Resolution platform for certain complaints (upskillist.com). For a user in the Philippines, that does not replace your local practical options like bank disputes and DTI complaints when a billing problem happens.

Upskillist plans, prices, and whether the annual option saves money

Current subscription prices

Which plan costs more over time

The monthly plan is the most expensive if you stay for a full year. Twelve months at ₱3,500 totals ₱42,000, while the annual plan is ₱10,500. That means the annual option saves ₱31,500 over 12 months, or about 75 percent compared with paying monthly for a year.

That difference is huge, so if you only wanted a short test run, the monthly plan may still make sense. But if you forgot to cancel and stayed for several billing cycles, the monthly plan becomes very expensive very fast.

Billing notes that matter before you cancel

Upskillist states that billing can sometimes shift if your payment method does not settle successfully or if your membership was paused in between billing cycles (upskillist.com). That matters because users often expect the exact same charge date every time, then miss the real renewal day.

No cancellation fee or early termination fee was found in the terms. The practical cost issue is not a penalty fee but the risk of another renewal if you cancel too late.

Consumer rights in the Philippines for recurring online subscriptions

What Philippine consumer law can do for you

If you subscribed to Upskillist from the Philippines, your local consumer protection reference point is the Consumer Act of the Philippines, RA 7394. For a billing dispute, this law is useful when the issue is misleading sales flow, continued charging after cancellation, or refusal to address a valid complaint.

Upskillist’s own terms do not mention a Philippines-specific cooling-off period. That means you should not assume an automatic refund right for a standard online subscription. Instead, focus on proof of cancellation, proof of the charge, and a quick complaint if the merchant keeps billing.

Cooling-off and withdrawal in practical terms

Philippine rules more clearly recognize a 7-working-day cooling-off period in door-to-door or direct sales situations. For ordinary online subscriptions, there is no universal statutory cooling-off right that automatically applies to every service. So for Upskillist, the safer assumption is that cancellation stops future renewals but does not guarantee a refund for the current cycle.

If you were charged right after a trial despite trying to cancel on time, your argument becomes a billing dispute rather than a simple withdrawal claim. That is where screenshots and timestamps become your best evidence.

How to file a complaint

• Write a clear complaint summary with the service name, account email, charge amount, and dates.
• Attach screenshots of the membership page, cancellation confirmation, and bank or e-wallet statement.
• Contact Upskillist first by email at [email protected] and give them a short deadline to reply.
• If unresolved, escalate to DTI and also ask your bank, GCash, Maya, or card issuer for a dispute or chargeback form.

Useful authorities and contacts

For subscription and online consumer issues in the Philippines, DTI is the practical agency to contact under RA 7394. For card dispute issues, BSP is relevant because it oversees banks and payment-related complaint channels. If your charge came through a card or e-wallet, do both tracks in parallel so you do not lose time.

Upskillist’s terms also mention the EU ODR portal for some disputes, but a Philippine user with a local bank charge problem will usually get faster traction through a local issuer dispute and a DTI complaint than through an overseas process.

What customers say about canceling this subscription

Overall verdict from available reviews

Based on the review data provided, the cancellation experience trends negative. The score is 0 positive and 4 negative out of 4 unique reviews, which points to a difficult process rather than a smooth self-service cancellation. Local issue patterns also mention slow support responses and a multi-step account flow.

To stay balanced, Upskillist does offer a visible account cancellation path and store-based cancellation for Apple and Google purchases. The problem is not the total absence of a route. The problem is that users still report confusion, repeated charges, and weak support follow-up.

Recurring themes

Sources summary

Individual user comments

• "BEWARE! IF YOU PROCEED TO FREE TRIAL YOU CANT CANCEL AND WILL BE CHARGE ANYWAYS. SCAM" (TrustPilot)
• "I have been charged every month for two years after I unsubscribed from that pathetic website." (TrustPilot)
• "I feel that this is unfair from Shaw Academy’s side. There was no confirmation for this purchase and I was trying to see what lesson I was at when the popup for the certificate popped up, which by the way is the second popup I had to close in a span of less than a minute." (TrustPilot)
• "Total scam. Thankfully i was skeptical so i used card details that was going to expire so they could not keep charging me. Avoid at al cost. They have now renamed to upskillist so be careful for those who do not know. Do not get tricked by them again." (TrustPilot)

Documents to gather before and after you cancel

What to save before cancellation

Before canceling, build a small evidence folder. Save screenshots of the Membership and Payments page, your active plan, the renewal date, and the payment method shown in your account. If you joined through Apple or Google, also screenshot the subscription page inside that store.

If you attended classes, save anything you may need later, such as course names, attendance history, and recordings you can still access. Upskillist says recordings of classes already attended stay available after cancellation, but future classes and new courses stop (upskillist.com).

What to save for refunds and charge disputes

• Cancellation confirmation email or final confirmation screen
• Transaction ID or card reference
• Date and amount of each charge
• Copies of emails sent to [email protected]
• Screenshots of App Store or Google Play cancellation if relevant

Common mistakes that lead to extra billing

Canceling in the wrong place

A classic mistake is trying to cancel on the website when the subscription was actually started through Apple ID or Google Play. In that case, Upskillist says you may need to cancel through the third party instead (help.upskillist.com). If you miss that detail, the renewal can continue.

Solution: identify the billing channel before anything else. Check your old receipt. If the receipt came from Apple or Google, cancel there and save that store confirmation.

Stopping at the retention screen

Some users get offered a pause or a lower-priced plan during cancellation. The danger is assuming that seeing those offers means the cancellation is already recorded. It is not. You need the final confirmation screen or email.

Solution: click through the whole flow until you see a clear completion message. If your account tells you to finish by phone, make the call the same day and send a follow-up email right after.

Waiting until the last day of the trial

The trial lasts 7 days and does not cancel by itself. If you wait until the final hours, a timezone issue, a failed login, or a support delay can be enough to trigger the first paid charge. Several negative reviews focus on trial frustration and unexpected billing.

Solution: cancel at least 24 hours before the trial ends. Put two reminders in your phone, one 48 hours before and one 24 hours before.

Expecting a prorated refund automatically

Some people cancel halfway through a billing cycle and expect money back for unused days. Upskillist’s terms say refunds are not provided for partial membership periods, lessons, or courses (upskillist.com). That means the default answer is usually no.

Solution: if you still want to try, frame it as a billing error or incorrect pricing issue and attach evidence. A refund request has a better chance when you can point to a clear mistake.

Not checking statements after cancellation

A cancellation is not finished just because you clicked a button. Review complaints include claims of continued monthly charges after users believed they had unsubscribed. That is exactly why statement monitoring matters.

Solution: watch your card, GCash, or Maya history for at least two billing cycles. If a new charge appears, dispute it quickly while your evidence is fresh and within the usual 60-day bank dispute window.

Upskillist cancellation methods compared

Side-by-side comparison

Key takeaway

The fastest route is usually the same channel where you originally subscribed. Direct web sign-ups should be canceled inside the account. Apple and Google purchases should be canceled in those stores. Registered mail is slower, but it gives stronger evidence if you are already in a billing dispute.

No cancellation fee or early termination fee was found in the terms. The bigger risk is missing the renewal cutoff and being charged for another cycle.

What to do right after you cancel

Immediate checks in the first 10 minutes

Right after canceling, look for a confirmation screen, a confirmation email, or a visible status change in your account. Screenshot all three if possible. Then add a calendar reminder for your next expected billing date so you can verify that no new charge appears.

If the account still looks active without a clear cancellation status, email [email protected] immediately and attach the screenshots. A same-day paper trail can make a big difference if a billing dispute starts later.

Statement monitoring, chargeback, and alternatives

Check your bank, card, GCash, or Maya statement for at least 60 days after cancellation. In the Philippines, a continued charge can usually be disputed within about 60 days from the statement date through your issuer, and DTI can help with online consumer complaints under RA 7394. Save your cancellation proof because banks often ask for it.

If you still want online courses after leaving Upskillist, Coursera and edX both let you audit many courses for free before paying for certificates. JobStreet’s seekMAX is also relevant for Filipino job seekers and is currently free according to BusinessWorld.

Useful links

• Upskillist terms and subscription rules
• Upskillist cancellation help page
• Upskillist App Store and Google Play help
• EU online dispute resolution portal
• BusinessWorld report on JobStreet seekMAX

Upskillist cancellation address and offline contact option

Physical mailing address

If you want to send a written cancellation notice or a billing complaint by post, use this address:

• 19761 Bixby Dr, Cupertino, California, 95014-3324

Use your full name, account email, charge date, and the word “Cancellation” in the letter subject. Registered mail is slower than web cancellation, but it can help if you need documented proof that you sent a notice.

Best use of the address in real life

For most users in the Philippines, the online account path is still the quickest way to stop renewal. The postal address is better as a backup when support is unresponsive, when you are building evidence for a dispute, or when you want a more formal written record alongside email.

If you go this route, keep a copy of the letter, the mailing receipt, and any delivery confirmation. Pair it with an email to [email protected] so you have both postal and digital proof.