Cancellation Upward: Easy Method

What is Upward

What the service actually offers

Upward is a subscription-based wellness app that focuses on guided meditations, mood tracking, and personalized well-being plans. The core idea is simple: you pay for structured mental wellness content instead of using only a limited free experience. The official research set for this guide does not confirm a founding year, user count, or parent company, so those details remain unclear.

That lack of basic company information can already feel frustrating if you are trying to cancel. Many users in the Philippines say the real problem starts when billing continues or support replies are slow. Here is the truth: with Upward, the cancellation path appears straightforward on paper, but the support side looks thinner than many users expect because no phone number or live chat is listed.

What people usually pay for inside Upward

The paid side of Upward is built around access to its matching or premium app functions, depending on how the subscription is presented in your account. Verified pricing data shows recurring plans such as 1-week, 1-month, 3-month, and 6-month memberships, with prices converted into Philippine peso from dollar-based pricing. That means the service works on an auto-renewing model, not a one-time payment model.

The plans listed in research are basic matching feature plans priced at around ₱989.45 to ₱3,949.45. In practical terms, that means you are paying for continued premium access during each billing cycle. No minimum commitment period was specified, but auto-renewal is clearly part of the subscription setup.

How Upward behaves in the Philippines

For users in the Philippines, Upward appears accessible through standard digital channels such as web, iOS, and Android billing paths. Local peso pricing in this guide is approximate and based on an exchange rate of 1 USD = 55 PHP, so the amount charged to your card, GCash-linked card, Maya card, or app store wallet can shift a bit depending on exchange rates and platform pricing.

Research did not confirm Filipino language support, local hotline support, or dedicated Philippine billing support. Support is handled through email at [email protected], and there is a help article for account deletion at Upward Help. If you subscribed because the weekly price looked manageable, take note that weekly renewals can become expensive fast.

How to cancel Upward without getting billed again

Checks to do before you tap cancel

Before canceling, look up your exact billing date and take a screenshot of your current plan. Upward subscriptions renew automatically unless canceled before the end of the current billing cycle, so a missed date can trigger another charge. This matters even more on the 1-week plan, where the charge can return every seven days at about ₱989.45 to ₱1,209.45.

Save anything you may want later, including profile details, messages, or screenshots of your plan screen. Research does not specify what data stays after cancellation or how long it remains available, so assume that account access and stored data may become harder to recover once the subscription ends or the account is deleted.

• Take a screenshot of your billing page
• Write down the renewal date
• Check whether you subscribed on web, App Store, or Google Play
• Save the card statement entry or store receipt

Cancel through your Upward account on the web

If your subscription was started directly with Upward, the usual route is through your account area. The available research says the path is: log in to your account, open the Subscription or Billing section, and choose the cancellation option. In practical terms, look for a path similar to Account > Subscription > Billing > Cancel Subscription.

After you cancel, do not close the page too quickly. Wait for a confirmation screen, then capture it. Some users complain that the process involves several steps and then a wait for email confirmation, so your screenshot becomes your backup proof if a charge shows up later.

If you are also deleting your account, Upward has a help page explaining account deletion at How to Delete My Account. Canceling a subscription and deleting an account are not always the same action, so verify that both tasks are completed if you want billing to stop and your profile removed.

Cancel through App Store or Google Play if that is where you subscribed

If you subscribed through Apple, cancel in App Store, not only inside the app. On iPhone or iPad, open App Store, tap your profile, open Subscriptions, select Upward, and tap Cancel Subscription. Store-based billing often gives better proof because Apple records the status change directly in your subscriptions list.

If you subscribed through Android, open Google Play Store, tap your profile, choose Payments and subscriptions, open Subscriptions, select Upward, and tap Cancel Subscription. Several negative reviews mention being referred to Google for billing issues, which suggests the billing channel matters a lot once money has already been charged.

As a rule, the store that collected the payment is the store that controls the renewal. If Upward billed you via Apple or Google, cancel there before your renewal date and keep the cancellation email or store screenshot.

Support options by email and post

Upward does not list a phone number, and no live chat is available in the verified research. Support is reachable by email at [email protected]. Since there are user complaints about delayed or weak responses, write a short message with your account email, billing date, plan name, amount charged, and a direct request such as “Please confirm cancellation effective before the next renewal.”

If you want a written trail beyond email, there is also a physical address connected to cancellation correspondence in the research. Some users send a registered letter when support is unresponsive. A digital certified letter service such as Postclic can also create timestamped proof of sending and receipt, which can help if you later need to show evidence to your bank or to DTI.

After cancellation, what changes in your account

How long access usually continues

Upward’s subscription terms say subscriptions renew automatically unless canceled before the end of the current billing cycle. In normal subscription practice, that means canceling stops the next renewal but does not usually cut off access for the period you already paid for. If your monthly plan renews on April 25 and you cancel on April 10, you would usually keep access until April 25.

Refund rules are strict, so using the remaining paid period matters. Research does not provide a more detailed access timeline from Upward itself, but nothing in the verified material suggests immediate loss of paid access after cancellation. Take a screenshot of the next billing date shown as canceled or inactive.

What happens if you do nothing

If you do not cancel before the cycle ends, the subscription auto-renews. That applies to weekly, monthly, quarterly, and semi-annual plans. The biggest trap is the weekly option because the gap between billing dates is short, and a delay of a day can mean another charge of roughly ₱989.45 to ₱1,209.45.

This is one of the most common frustration points with app subscriptions in the Philippines. Users often think deleting the app is enough, but deletion does not stop billing. Only the active subscription setting in Upward, App Store, or Google Play controls renewal.

Your data after ending the subscription

Research does not specify Upward’s data retention policy after cancellation. It also does not confirm whether profile data, messages, or wellness history remain available after your paid period ends. Because of that gap, save anything important before you cancel or request account deletion.

If you want your profile removed, use the account deletion help page and treat it as a separate step from ending billing. Cancellation usually stops future charges, while deletion is about personal data and account visibility. Those two actions often get mixed up by users, and that can create avoidable problems later.

Upward refund rules and what really works if you were already charged

The refund policy is strict

Upward’s refund policy, as reflected in the verified research, is blunt: all subscription fees are non-refundable. The policy says no refunds are issued for failure to cancel before renewal, partial use, lack of use, accidental renewal, dissatisfaction with content, or missed emails due to spam filters or delivery issues. It also says no refund is given for any unused portion of the subscription period.

In plain terms, that means most refund requests will likely be denied. If you forgot to cancel your 1-month membership at about ₱1,099.45 to ₱1,649.45, or your 3-month membership at about ₱2,474.45, Upward’s published rule is that the money is usually gone even if you barely used the service.

The one clear refund exception

The verified exception is a duplicate charge for the same subscription period. If the same billing cycle was billed twice, that is the scenario where a refund may be issued. This is why your receipts, card entries, and screenshots matter so much.

If the issue is unauthorized billing or a charge after confirmed cancellation, frame the complaint around duplicate or unauthorized charging, not around dissatisfaction. That gives you a stronger paper trail with the merchant, the app store, your bank, or your e-wallet provider.

How to ask for a refund step by step

Start with the billing channel that took your money. If Upward charged you directly, email [email protected] with your account email, charge date, amount, and proof of cancellation or duplicate billing. If Apple billed you, request the refund through Apple subscriptions support. If Google billed you, use Google Play order history and support tools.

Be specific and short. State the exact amount in peso and the date on your statement. For example, say that you were charged ₱1,209.45 on March 12 after canceling on March 10 and attach screenshots. Users who send vague complaints often lose time going back and forth with support.

Your rights in the Philippines if billing continues

In the Philippines, disputes about online subscription charges can be raised under the Consumer Act of the Philippines or RA 7394 and the E-Commerce Act or RA 8792. If the merchant or platform does not resolve a continued or unauthorized charge, you can file a complaint with DTI and also ask your bank, credit card issuer, GCash, or Maya for a chargeback or dispute review.

Under BSP complaint rules used by banks and card issuers, cardholders typically have up to 60 days from the statement date to dispute a transaction. If your cancellation was confirmed and another charge appears, act quickly. Save the confirmation email, the billing screen, and the statement line before contacting the bank.

Upward terms that matter before your next renewal

Auto-renewal and commitment terms

The available terms data says subscriptions automatically renew unless canceled before the end of the current billing cycle. That single line matters more than anything else in practice because it shifts the burden to you to stop the next payment before the renewal date. No minimum commitment period was specified in the research.

That means you are not locked into a long contract in the usual sense, but each plan renews on its own schedule until you turn it off. A weekly plan renews weekly, a monthly plan renews monthly, and so on.

Free trial and other unclear points

No free trial terms were specified in the research set. Data retention after cancellation, applicable law, and dispute resolution details were also not specified. This lack of detail is not unusual with app subscriptions, but it does leave users guessing about what happens after cancellation and how disputes are handled internally.

Because those points are unclear, the safest move is practical rather than theoretical: cancel early, save proof, and monitor your bank or app store billing for at least one full billing cycle after cancellation.

Upward plans and pricing in Philippine peso

Current subscription plans

Which plan costs the most over time

The weekly plan is the most expensive in the long run. Even at the lower end, ₱989.45 per week works out to roughly ₱4,287.62 over about one month, which is far above the monthly plan range of ₱1,099.45 to ₱1,649.45. If you forgot to cancel a weekly plan, the overpayment builds up fast.

The 6-month plan has the lowest effective monthly cost at about ₱658.24 per month based on ₱3,949.45 over six months. The 3-month plan works out to around ₱824.82 per month. So if you actually plan to stay, longer plans are cheaper per month, but they also expose more money upfront to a no-refund policy.

Billing notes for Philippine users

These prices are approximate because they were converted using 1 USD = 55 PHP. App Store and Google Play pricing can differ slightly due to taxes, exchange movements, and localized pricing. That is why your actual statement may not match the sample amount down to the centavo.

No cancellation fee or early termination fee was found in the available terms data. That is good news. The real cost risk is not a termination fee but an unwanted renewal that slips through because you canceled too late or in the wrong place.

Your rights in the Philippines if Upward cancellation goes wrong

Laws that apply to online subscriptions

In the Philippines, the main laws to know are the Consumer Act of the Philippines or RA 7394 and the E-Commerce Act or RA 8792. For an online subscription like Upward, these laws support your right to complain about misleading charges, billing issues, and poor handling of online transactions.

Upward’s terms say subscriptions auto-renew unless canceled before the cycle ends, but local consumer rules still matter if you were charged without proper authorization or after successful cancellation. In plain language, the company can set subscription rules, but it cannot ignore valid billing complaints.

Cooling-off and withdrawal rules

For door-to-door or direct sales, Philippine consumers generally have a seven working day cooling-off period. For online or e-commerce purchases, there is no universal statutory cooling-off period that applies to every digital subscription in the same way. Many businesses use 7 to 14-day return windows as a best practice, but Upward does not specify one in the available data.

That means you should not assume you can simply change your mind and get a refund from Upward. Since the verified refund policy is non-refundable except for duplicate charges, your strongest protection is to cancel before renewal and document every step.

How to file a complaint

If Upward or the payment platform does not resolve a billing issue, file a complaint with DTI. Prepare your account email, screenshots of cancellation, receipts, statement entries, and the support emails you sent. If a bank card, GCash-linked card, Maya card, or credit card was charged, file a transaction dispute with the payment provider within 60 days from the statement date when possible.

You can also raise unresolved banking complaints through BSP if the problem involves card processing or charge reversal delays. For a typical continued-charge case, the best sequence is merchant or app store complaint first, bank dispute second, and DTI complaint if the merchant response is poor or absent.

Useful authorities and contacts

DTI is the key consumer authority for online subscription complaints under RA 7394. BSP is relevant when your bank, card issuer, GCash, or Maya needs to investigate an unauthorized or continued charge. Since Upward does not list a phone hotline in the verified data, these local channels become more important if support is unresponsive.

• Department of Trade and Industry
• Bangko Sentral ng Pilipinas

What customers say about cancellation and billing

Clear verdict from the available reviews

The review pattern is poor. Based on the research set, the sentiment is 0 positive and 5 negative out of 5 unique reviews. That does not prove every user has a bad experience, but it does show a strong warning trend around customer service, continued charges, weak refund outcomes, and unclear premium access.

For Philippine users, the local pain points line up with that pattern: no listed phone number, no live chat, and reports that cancellation can involve multiple steps plus waiting for confirmation email. The cancellation path itself may be technically available, but support and billing follow-up appear to be the real weak spots.

Recurring themes in user feedback

Individual user reports

• "I paid for a subscription and a day later I couldn't access my account... I requested a full refund and they referred me to google... 2 weeks later I still can't access my account!" (TrustPilot)
• "They keep taking $97.41 [about ₱5,357.55] from my bank through Google somehow... I had to change my debit card" (TrustPilot)
• "I paid 36.00 dollars [about ₱1,980] for the premium, but I still can't see likes. They want another 72.00 dollars [about ₱3,960] just to see likes" (TrustPilot)

Only negative reviews were included in the verified dataset, so that needs to be said plainly. To keep the picture balanced, the positive side is that Upward does appear to offer standard cancellation routes through account settings and app stores, which is better than services that require only postal cancellation.

Documents to gather before and after you cancel

What to save before cancellation

Before canceling, save proof of the plan you are on, the billing amount, and the next renewal date. This takes two minutes and can save you days later if you need to show that a charge came after cancellation. Focus on screenshots from the Subscription or Billing screen and the app store subscription page if relevant.

• Screenshot of current subscription page
• Screenshot of renewal date
• Receipt email or app store invoice
• Bank, card, GCash, or Maya charge entry

What you need for a refund or dispute

For a refund request, collect the transaction ID, charge date, amount, and payment channel. If your case turns into a bank dispute, those details are the difference between a fast review and a back-and-forth delay. Duplicate charge cases are the clearest refund scenario in Upward’s policy, so identify whether the same billing period was billed twice.

After cancellation, save the confirmation screen and any email confirming the status change. If there is no email within a reasonable time, your screenshot becomes your best proof. Also keep one full billing cycle of statements after the cancellation date.

Mistakes that cause the most billing problems

Common errors and how to avoid them

A very common mistake is canceling in the wrong place. If you subscribed through Google Play and only deleted your Upward account, billing may still continue through Google. The user review mentioning being referred to Google is a classic example of why the original payment channel matters.

Another mistake is waiting until the last day. Because Upward renews automatically at the end of the billing cycle, same-day cancellation can be risky if the charge processes earlier than expected. Cancel at least 24 to 48 hours before renewal when possible, especially on the weekly plan.

• Wrong channel: cancel in the store or platform that billed you
• Missed deadline: cancel at least 1 to 2 days early
• No proof saved: screenshot every confirmation screen
• Expecting a partial refund: Upward says unused time is non-refundable
• Deleting the app only: app deletion does not stop billing

Real-world scenarios

Scenario one: you bought a monthly plan in Google Play for about ₱1,649.45, removed the app, and assumed the charges would stop. One month later, the renewal appears again. The solution is to open Google Play > Subscriptions and verify the plan status there, not just inside the app.

Scenario two: you paid for a longer plan, used it for a week, and then asked for the unused balance back because the service did not meet expectations. Upward’s policy says no refund for partial use or dissatisfaction, so the better move is to cancel future renewal immediately and only pursue a refund if the charge was duplicate or unauthorized.

Quick comparison of Upward cancellation methods

Method comparison table

How to choose the best route for your situation

The best route depends on where you paid. If you paid inside Apple or Google, use that billing channel because it creates the clearest record. If you paid Upward directly on the web, use the account cancellation flow and then email support for written confirmation if the interface feels unclear.

Postal mail exists as an extra option if you need a stronger paper trail, but it should not be your only move when an app store or account portal controls billing. Think of mail as evidence support, not as the default route.

What to do after canceling so the charge does not return

Immediate checks in the first 24 hours

Right after cancellation, verify that the subscription status shows canceled, inactive, or ending on a specific date. Then set a calendar reminder for the expected final access day and another reminder three days after that date to review your bank, card, GCash, or Maya statement.

If no confirmation email arrives, do not assume the process failed, but do not assume it succeeded either. Use the screenshot you took and log back in to confirm the status. This extra check matters because user complaints point to unclear support follow-up.

How long to monitor billing and when to dispute

Monitor your statements for at least one full billing cycle after cancellation. If a charge appears after you have proof of cancellation, contact the merchant or platform the same day and open a bank or wallet dispute if needed. In the Philippines, cardholders typically have up to 60 days from the statement date to dispute a transaction under BSP-aligned practice.

If the charge came through a bank card, GCash, Maya, or credit card, ask for a chargeback review and submit your cancellation proof. DTI handles consumer complaints for online subscriptions under RA 7394, so that is your next step if the billing issue remains unresolved.

Alternatives and useful links

If you are leaving Upward and just want a more useful digital service, the verified alternatives in the research are financial apps rather than wellness apps. Maya is free to use with fees on some services, Onward focuses on loans and planning tools, and Plentina offers Buy Now, Pay Later options. They are not direct substitutes for a wellness subscription, but they may fit users looking to simplify paid app spending.

• Upward official website
• Upward account deletion help
• Independent Upward review
• DTI official website

Cancellation address for written correspondence

Physical address on file

If you want to send written cancellation correspondence or supporting documents, the available address in the research is:

• 19761 Bixby Dr, Cupertino, California, 95014-3324

The research also notes that Addr Com is a business located at this address. Since Upward’s main cancellation methods are digital, treat this address as a secondary option for written notice or dispute documentation, not as the fastest route.

How to use the address without wasting time

If you send a letter, include your account email, subscription type, charge date, amount in ₱, and a simple request to cancel and confirm in writing. Also send the same message by email to [email protected] on the same day so your request exists in both channels.

For most users in the Philippines, online cancellation plus saved proof is still the more efficient route. The address is mainly useful when support is silent and you want one more documented trail before escalating to your bank, BSP, or DTI.