Cancellation Arccos: Easy Method

What is Arccos

Arccos as a golf subscription service

Arccos is a golf tracking platform built around club sensors, GPS, and performance analytics. The service is run by Arccos Golf LLC, and the company address listed for cancellation and privacy matters is in Stamford, Connecticut, United States. For users in the Philippines, that matters because support hours follow US Eastern time, which can make same-day help harder to get.

The core product is not just the sensor hardware. What you really keep paying for is the subscription layer that unlocks automatic shot tracking, round analysis, adjusted distances, and deeper stats through the app and website. Arccos says subscriptions auto-renew until you terminate them, and free trials can turn into paid plans if you do not cancel before the trial ends (arccosgolf.com).

What people actually pay for

The main paid plan is the Arccos Game Tracking Subscription at $16.67 (₱942) per month. That plan covers automatic shot tracking through sensors attached to your clubs and works with a phone, Apple Watch, or Link Pro. If you want rangefinder-linked features, the Arccos Smart Laser Subscription is also $16.67 (₱942) per month and adds adjusted yardages, automatic pin setting, and enhanced stats.

Here is the practical point: many users think they bought only hardware, then later realize the full analytics experience is tied to recurring billing. Review complaints also show frustration around free trials converting into paid membership, especially when cancellation is not done before the renewal date. The truth is, Arccos can be useful for serious golfers, but the billing model is stricter than many people expect.

How Arccos works in the Philippines

Arccos is available to users in the Philippines through its website and mobile ecosystem, but local pricing is not natively published in pesos. Prices are generally shown in US dollars, so the peso amounts you see in this guide are converted estimates using 1 USD ≈ 56.5 PHP. Support is available by phone at 844-692-7226 and by email at [email protected], with listed hours of Monday to Friday, 11 am to 3 pm EST.

Take note: those support hours translate roughly to late evening or early morning in the Philippines depending on daylight saving differences in the US. Arccos also does not list live chat in the verified support details. If you are paying through App Store or Google Play, cancellation should usually be handled there instead of inside the Arccos site, which is one of the most common sources of billing confusion.

How to cancel Arccos without getting charged again

Checks to do before you cancel

Many Arccos users get annoyed for three reasons: the cancellation path is easy to miss, charges can continue if the wrong channel is used, and refunds are often denied after renewal. Before touching anything, open your account and confirm where you subscribed. A direct web membership, an App Store subscription, and a Google Play subscription are three different billing routes.

Save your golf data before you cancel. Arccos states that when you request cancellation, the subscription terminates immediately and you lose access to golf data and other data collected using the app and stored on devices and the website (arccosgolf.com). Also take screenshots of your current plan, the billing date, and any page that shows the active membership name.

• Screenshot your subscription name and renewal date
• Check whether billing comes from Arccos, App Store, or Google Play
• Save any stats or round history you still need
• Keep a copy of your last payment receipt

Cancel through the Arccos website

If you subscribed directly with Arccos, the cleanest route is through your web account. The exact path provided by Arccos is: go to arccosgolf.com, select Dashboard, sign in, click the Profile icon, open My Account, then open Manage Membership. From there, select your active subscription and follow the prompts to cancel or change the plan (support.arccosgolf.com).

Heads up: some users say the website flow is not very intuitive. If you do not see Manage Membership right away, make sure you are signed into the same email address used for billing. If the page loads slowly or fails, use the official help page at Arccos cancellation help and try again from a desktop browser instead of mobile.

Cancel through App Store or Google Play

If Arccos is billed through Apple, open App Store on your iPhone or iPad, tap your profile icon at the top right, choose Subscriptions, select Arccos, then tap Cancel Subscription and confirm (support.apple.com). This is the right route only if your renewal is handled by Apple. Canceling inside the Arccos site may not stop App Store billing.

If billing runs through Google Play, open Google Play Store, tap the menu or profile area, go to Subscriptions, select Arccos, tap Cancel Subscription, and confirm (support.google.com). This mistake happens a lot: users cancel the account but forget the store subscription, then get billed again on the next cycle. Just a reminder, always verify where the charge appears on your statement before you cancel.

Phone, email, and postal option

You can also contact Arccos support by phone at 844-692-7226 or by email at [email protected]. Support hours are Monday to Friday, 11 am to 3 pm EST. For users in the Philippines, email is usually easier because of the time difference, and it gives you written proof if there is a dispute later.

If you want an additional paper trail, you can send a cancellation request by registered mail to the Stamford address listed at the end of this guide. Some people prefer this when they expect a billing dispute. A digital certified letter service such as Postclic can also create timestamped proof of sending, receipt, and opening without going to the post office.

What changes right after you cancel

Access usually ends right away

This is one of the strictest parts of Arccos. According to the End User License Agreement, when you request cancellation, the subscription terminates immediately and you lose access to all golf data and other data collected using the app and stored on your devices and on the website (arccosgolf.com). That is different from many streaming or fitness apps that let you keep premium access until the end of the paid period.

In practical terms, if you cancel today, do not expect to keep using premium tracking until the next billing date unless Arccos explicitly shows otherwise inside your account. If you still need round history, export or capture it before you click the final cancel button. This is where many users get caught off guard.

What happens if you do nothing

Arccos says your subscription and your obligation to pay the associated fee auto-renew until the subscription is terminated (arccosgolf.com). There is no minimum commitment duration specified in the verified terms data, but the billing model is recurring monthly or annual depending on the plan you chose. If you miss the trial deadline or renewal date, the next charge can post automatically.

That auto-renew rule is especially relevant for free trials bundled with sensor products. Arccos says billing starts at the end of the free trial period unless you cancel before the trial ends (arccosgolf.com). If you are testing the service and are undecided, set a reminder at least 3 days before renewal, not on the same day.

Refund policy and subscription terms you should know

Refunds are generally hard to get

Many users in the Philippines get frustrated here because they cancel, then expect a partial refund for the unused period. The available policy data says Arccos generally does not provide refunds or credits except where its order terms say otherwise, and no refund is usually given after a free trial converts to a paid subscription. The research also states no refund after cancellation for unused time.

That means your success rate is likely low if you simply changed your mind after renewal. The most realistic refund cases are billing mistakes, duplicate charges, or charges that continued after you already canceled. Even there, the available sources do not give a clear Arccos procedure for billing-error refunds, so you need strong proof.

Your rights in the Philippines and how they interact with Arccos terms

In the Philippines, there is no general statutory cooling-off period for all online subscriptions. Under the Consumer Act of the Philippines, or RA 7394, and DTI enforcement practice, some cancellation protections exist in specific situations, but there is no universal rule that lets you reverse any digital subscription just because you changed your mind. For typical online subscriptions like Arccos, you usually rely on the platform terms and your payment dispute rights.

Arccos terms are also governed by US law under its End User License Agreement (arccosgolf.com). That does not erase your local consumer complaint options in the Philippines if you were charged unfairly. If you believe the charge was unauthorized or continued after cancellation, you can escalate to DTI for the consumer complaint side and to your bank, credit card issuer, GCash, or Maya for the payment dispute side.

How to ask for a refund in the least messy way

Start with a written request to [email protected]. Include your account email, subscription type, charge date, amount, and screenshots showing the cancellation confirmation or the failed attempt to cancel. If you subscribed through App Store or Google Play, ask for the refund through Apple or Google because Arccos may not control that payment flow.

• Send the refund request as soon as the charge appears
• Attach statement screenshot and cancellation proof
• State the exact amount, such as $16.67 (₱942) or the annual charge shown on your bill
• Ask clearly for cancellation confirmation and refund review in the same message

Chargeback, card dispute, and store refund route

If support does not resolve the issue, contact your card issuer, bank, GCash, or Maya and ask for a chargeback or transaction dispute. In the Philippines, cardholders typically have up to 60 days from the statement date to dispute an unauthorized transaction under BSP-related banking practice. Save screenshots of your cancellation confirmation, emails, billing statement, and any app screen that showed your membership status.

For Apple-billed subscriptions, handle cancellation through App Store and use Apple account support for the refund path. For Google Play, cancel in Google Play first and then use Google account support if the charge is disputed. For direct web billing, your fallback route is Arccos support first, then DTI for the complaint track and your payment provider for the money track.

Subscription clauses that affect Filipino users most

The key Arccos clauses are straightforward but tough on the customer. Auto-renewal continues until you terminate the subscription. No minimum commitment term is specified in the available terms data. Free trials convert into paid billing unless canceled before the trial ends. After cancellation, access and stored golf data can disappear immediately (arccosgolf.com).

Here is the thing: that data-loss clause makes Arccos different from many apps. If you care about stats history, do not treat cancellation like a simple billing switch. Download what you need first, then cancel second. That order can save you a lot of regret.

Arccos plans, pricing, and whether the subscription is worth it

Current recurring subscription prices

Prices are approximate, converted from USD at the rate 1 USD ≈ 56.5 PHP. Check the official website for exact local prices.

Which plan costs more and where value changes

Among the recurring subscription plans in the verified data, the two monthly plans are priced the same at $16.67 (₱942) per month. The difference is not cost but use case. Game Tracking is the broader tracking subscription, while Smart Laser adds value mainly if you already use the Arccos Smart Laser device.

The bundle price in the research data is $299.99 (₱16,949) annually, but that includes hardware and one year of both subscriptions, so it is not shown in the recurring subscription table. If you are no longer using the hardware regularly, paying nearly ₱1,000 every month for analytics can become expensive fast. That is usually the point where cancellation makes financial sense.

Billing notes for Filipino users

There is no cancellation fee or early termination fee found in the available terms data. That is the good news. The less friendly part is that refunds are generally not given for unused time, so even without a cancellation fee, a missed renewal can still cost you the full billing period.

Because prices are published in dollars, your peso cost can move slightly depending on your card issuer’s exchange rate and any foreign transaction fee. A $16.67 (₱942) plan may post a bit higher on some Philippine cards or wallets. If you are watching costs closely, check whether your bank adds cross-border fees.

Your rights in the Philippines if Arccos keeps charging you

What local law actually gives you

For subscription issues in the Philippines, the key reference is the Consumer Act of the Philippines, RA 7394, enforced in part by the Department of Trade and Industry or DTI. There is no broad automatic cooling-off right for all online subscriptions. That means Arccos can rely on its own billing terms unless the charge is deceptive, unauthorized, or inconsistent with what was presented to you.

There is a 7 working day cooling-off period more commonly tied to door-to-door or direct sales. That does not usually map neatly onto a digital golf app subscription bought online. So for Arccos, your strongest rights are usually about proper disclosure, fair dealing, and the ability to dispute unauthorized or continued charges through DTI and your payment provider.

How to file a complaint in practice

If Arccos billed you after a confirmed cancellation, gather all evidence before filing anything. Include screenshots of the cancel page, the confirmation email if any, your bank or card statement, and the exact date the charge hit. Then send one final written complaint to Arccos support so there is a clear timeline.

After that, file a complaint with DTI for the consumer issue and with your bank, GCash, Maya, or card issuer for the payment dispute. For card-related disputes in the Philippines, a 60-day window from the statement date is a common practical limit under BSP-related complaint handling, so do not delay. A screenshot taken on the cancellation day can make the difference between winning and losing the dispute.

Useful Philippine contacts

For Arccos-related subscription problems in the Philippines, DTI is the agency to contact for consumer complaints. Use the official website to find the latest complaint portal and regional office details. For payment reversals, contact your issuing bank or e-wallet directly as soon as the charge appears.

• Department of Trade and Industry
• Arccos End User License Agreement
• Arccos cancellation help

What customers say about canceling Arccos

Overall verdict from the reviews

Based on the review data provided, the cancellation experience looks difficult rather than smooth. The overall sentiment is 0 positive and 5 negative out of 5 unique reviews. The recurring complaints are hard-to-find cancellation steps, unwanted renewals after trials, and refusal of refunds once billing has gone through.

For users in the Philippines, two local pain points make this worse: the time zone gap with US support hours and reports that the website interface can be confusing. To be fair, the product itself offers detailed golf analytics that serious players may enjoy. The problem is not the concept of the service. The problem is the billing and exit experience.

Recurring themes and source summary

Individual user comments worth paying attention to

• "They trick you into an expensive membership." (TrustPilot)
• "Impossible to cancel during 'free trial' got auto renewed while having cancer surgery." (TrustPilot)
• "They offer you a 'free trial' but you need to provide payment details. When you want to decline during the trial period, there is no help in cancelling the subscription." (TrustPilot)
• "They store your payment information and auto-renew your subscription even when you opt-out for auto-renew! NO PHONE NUMBER to contact them and they argue with you when you email them to dispute the charges. Charged me $199 [about ₱11,244] without my permission and refused to provide me a refund!" (TrustPilot)
• "Ordered the trial but unfortunately didn’t activate due to personal circumstances. Missed the apparent notification and full annual payment was taken. Contacted them the same day the money was taken and asked for a refund and cancel account. They obliged by cancelling the membership but said no to refund, despite the account not being activated." (TrustPilot)

Documents and proof to prepare before and after cancellation

What to collect before you click cancel

Prepare your evidence before you start because Arccos says access and data may end immediately after cancellation. Take a screenshot of the My Account or Manage Membership page, the current plan name, and the next billing date. Also save the email address linked to the account and the last four digits of the card or wallet used for payment.

If your plan came from App Store or Google Play, capture the subscription page there as well. That screenshot helps prove the billing source later. For Philippine users, this matters if you need to ask GCash, Maya, or a card issuer to trace a recurring charge.

What to keep for a refund request or dispute

Store the transaction ID, exact charge date, and exact amount charged, such as $16.67 (₱942) or any annual amount shown on the statement. Save the cancellation confirmation email if Arccos sends one, or a screenshot of the final confirmation screen if it does not. A dispute without dates and amounts is much harder to win.

After canceling, check your next statement and keep a copy for at least 60 days. If another charge appears, you will have a clean evidence package for DTI and your bank. This small step can save hours later.

Common mistakes that lead to extra charges

Using the wrong cancellation channel

A classic mistake is canceling on the Arccos website when the actual subscription is billed through App Store or Google Play. The result is simple: the app account may look inactive, but the store billing keeps running. If your receipt comes from Apple or Google, cancel in that store menu, not only inside Arccos.

Real example: a user sees Arccos in the app, emails support, and assumes the membership is gone. Then the next month a store renewal posts anyway. The fix is to confirm the billing source before canceling and save a screenshot of the final store cancellation page.

Waiting until the last day of the trial

Several review complaints point to free trial renewals that turned into paid subscriptions. If the trial ends on a Monday in US time, a Filipino user who waits until late Monday night local time may already be too late depending on timezone handling. Cancel at least 3 days before the trial ends.

This is especially important because Arccos says billing starts at the end of the free trial unless you cancel before it ends (arccosgolf.com). Same-day cancellation after renewal is usually not enough to guarantee a refund. The safer move is an early calendar reminder.

Expecting a partial refund for unused time

Many people assume a monthly app will refund the unused portion after cancellation. The available Arccos policy data says generally no refund or credit is provided after cancellation, including for unused periods. If you cancel one day after renewal, you may still lose the full amount.

The solution is not to rely on goodwill. Cancel before the billing date, not after. If you were charged despite canceling on time, then focus on proving the timing with screenshots and statement records.

Not saving your golf data before canceling

With Arccos, this is a bigger issue than with many other apps. The terms say you lose access to golf data and other stored data when you request cancellation (arccosgolf.com). If you care about historical stats, averages, or round records, saving them before cancellation is essential.

A realistic scenario is a golfer who cancels to avoid the next ₱942 monthly charge, then discovers the stats needed for coaching are no longer accessible. The solution is simple: export, screenshot, or otherwise preserve anything valuable before the final cancel step.

A quick comparison of your cancellation options

Side by side method table

Key takeaway before you choose a method

Each option works best in a different situation. Web cancellation is fastest for direct billing. App Store and Google Play are the right route for mobile store subscriptions. Registered mail is slower but gives stronger evidence if you already expect a dispute.

The practical rule is simple: match the cancellation method to the billing source. If you do that and save proof, your chances of avoiding another charge go up sharply. If you mix channels, that is when billing problems usually start.

After canceling: what to check in the next few days

Immediate follow-up steps

Right after canceling, look for a confirmation screen, confirmation email, or a visible change in account status. Take a screenshot immediately, including the date and time on your device if possible. Then place a reminder on your calendar for 3 days before the next expected renewal date and on the date itself.

If support handled the cancellation by email, keep the entire email thread. If the account still shows active after 24 hours, reply to that same thread and ask for written confirmation. A single organized email chain is easier to use later in a dispute.

Monitor your bank, wallet, or card and know your fallback options

Check your card statement, GCash, Maya, or banking app for at least 1 full billing cycle after cancellation. If a new Arccos charge appears, contact the payment provider right away and ask for a dispute or chargeback. In the Philippines, cardholders commonly have up to 60 days from the statement date to question an unauthorized or continued charge.

If Arccos support does not fix the issue, escalate through DTI for the consumer complaint side and through your bank or wallet for the payment side. Keep all screenshots, receipts, and messages. That proof matters more than a long explanation.

If you still want golf tracking, here are alternatives

If Arccos no longer feels worth the cost, there are other golf tracking options. Shot Scope V3 combines a GPS watch with performance tracking and is listed at about $199 to $249 (about ₱11,244 to ₱14,069). Game Golf Live is another wearable tracking system in the same rough range. Golf Pad TAGS is cheaper at about $99 to $149 (about ₱5,594 to ₱8,419).

These alternatives may suit golfers who want one-time hardware value or a different app ecosystem. Before switching, compare whether the device relies on a recurring membership or mostly on upfront hardware cost. That can make a big difference over a full year.

Useful links

• Arccos official website
• Arccos official cancellation instructions
• Apple subscription cancellation guide
• Google Play subscription cancellation guide
• Department of Trade and Industry

Arccos cancellation address and mailing details

Physical mailing address for written cancellation

If you prefer to send a written cancellation notice, use this address:

• Arccos Golf LLC, 700 Canal Street, 2nd Floor, Stamford, Connecticut 06902, United States

Include your full name, account email, subscription type, and the date you want the cancellation to take effect. If you are writing from the Philippines, registered mail is slower, so send it well before the next billing date.

When a mailed request makes sense

Most users will finish faster through the website, App Store, Google Play, email, or phone. A mailed request makes more sense when you want an extra layer of proof or when online support is not responding. Since Arccos support hours are limited to Monday through Friday, 11 am to 3 pm EST, written proof can be useful if the timezone gap keeps slowing things down.

For most Filipino users, the least stressful path is still to cancel in the original billing channel, save every screenshot, and monitor the next statement. That combination solves most Arccos cancellation problems before they turn into a refund fight.