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Lucille Roberts
Lucille Roberts billing partner – Customer Care
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Cancellation Lucille Roberts: Easy Method
What is Lucille Roberts
A women-focused gym brand with recurring memberships
Lucille Roberts is a women-focused fitness brand that sells recurring gym memberships for club access, group fitness classes, and some onboarding support. The official cancellation and terms pages show that the service runs on a membership model with monthly billing and, in some cases, a 12-month commitment with an early termination fee of $150.00 (₱8,475).
The truth is, Lucille Roberts looks more like a traditional gym contract than a flexible app subscription. You are usually paying for physical club access, not a digital-only plan, and that matters because cancellation is handled through a club process, a web form, or customer care rather than through App Store or Google Play.
What members are actually paying for
The main paid features are straightforward: access to a home club, wider access to Sports Clubs in New York, New Jersey, Massachusetts, Washington DC, and Pennsylvania, plus unlimited group fitness classes on eligible plans. Higher-tier plans also include an onboarding session with a personal trainer, based on the published pricing data.
Current published plans include Neighborhood and Passport options. Neighborhood is the lower-priced option and starts at $54.99 (₱3,107) per month for a 1-year commitment, while Passport goes up to $109.99 (₱6,214) per month on a month-to-month basis. That puts Lucille Roberts in the premium range when viewed from the Philippines.
Availability in the Philippines and what local users should expect
Heads up if you are reading from the Philippines: research points to limited Lucille Roberts availability locally, and the brand’s listed clubs are in the US market. That means many Filipino users dealing with Lucille Roberts are likely former US-based members, travelers, or cardholders still getting billed after moving.
There is no published local Philippines pricing, no confirmed Filipino customer support line, and no evidence of GCash or Maya as direct payment options in the available sources. Support details point to a US phone number, a web cancellation page, and email contacts, so contacting the company from the Philippines may be slower and more expensive than cancelling a local gym.
How to cancel Lucille Roberts without getting billed again
Do these checks before you send any cancellation request
Many users get frustrated because they think sending one message is enough, then another charge appears on the next billing date. Before you cancel, open your account or app details and note your barcode, email address, home club, current plan name, and your last successful charge amount. The official online cancellation flow requires your barcode, email, and home club to verify your request (lucilleroberts.com).
Take screenshots of your membership page, your latest receipt, and the cancellation screen before you submit anything. If you are on a 1-year commitment, double-check how far you are into the 12-month term, because cancelling early can trigger the $150.00 (₱8,475) cancellation fee under the membership terms (lucilleroberts.com).
How to cancel online through the official Lucille Roberts page
The fastest direct route is the official cancellation page at Lucille Roberts cancellation help page. On that page, choose the online cancellation option and enter the three details Lucille Roberts asks for: your barcode, your email, and your home club. Those details are available in the app according to the company’s own instructions (lucilleroberts.com).
Once you submit the request, save a screenshot of the final confirmation screen and watch for a confirmation email. If the page loads but you cannot complete the process because you do not have your barcode, open the app first and retrieve it before trying again. That one missing detail is a common reason users get stuck halfway through the online form.
How to cancel in person at the club
Lucille Roberts also says you can cancel in club by speaking with any team member at the front desk during your next club visit (lucilleroberts.com). If you are physically near your home club, this can be one of the simplest options because staff can usually verify your identity and membership details on the spot.
Bring a government ID, your membership barcode if possible, and a copy of your latest billing record. Ask the front desk staff for written proof that the cancellation was processed, such as a printed receipt, an email confirmation sent while you are there, or a screenshot of the submitted request in their system. Do not leave the club with only a verbal promise.
How to cancel by phone or email from the Philippines
If you cannot visit a club, you can use the contact channels listed by Lucille Roberts and its billing partner. The company says you can submit a Contact Us request for billing concerns, call ABC Fitness Customer Care at 888-827-9262, or email [email protected]. A separate support email also appears in research data: [email protected].
The published main phone number is (718) 444-2623, while support hours are not specified. If you are calling from the Philippines, use email as your backup even if you call first. Send one message with your full name, barcode, home club, email address, cancellation date, and a clear sentence stating that you want your membership cancelled before the next billing date.
If you want a paper trail, use registered mail as an extra option
Lucille Roberts does not publish a specific physical cancellation address for postal requests, so mail is not the main route here. Still, if you are already in a dispute and want stronger proof, you can ask customer care for the proper mailing address and send a registered letter with your member details, your cancellation request, and copies of prior emails.
A modern option some consumers use for this kind of proof is a certified digital letter service such as Postclic, which provides tracked evidence of sending and receipt. Since Lucille Roberts already offers web, phone, and email channels, treat mail as a supporting method rather than your starting point.
After you cancel: access, billing cycle, and account status
How long your access usually continues
Lucille Roberts states that members who cancel during a 12-month commitment and pay the cancellation fee will keep access through the end of the current billing cycle (lucilleroberts.com). In practical terms, if your card is billed on the 15th and you cancel on March 8, access should normally continue until around March 14 or 15, depending on how the club counts the cycle.
For users outside the annual commitment issue, the same end-of-cycle logic is the safest assumption because the brand does not publish same-day shutdown language in the available sources. That is helpful if you want to squeeze in your last class, but it also means you should cancel before the next billing date, not on it.
What happens if you do nothing
The available sources do not clearly spell out an auto-renewal clause, but the service is described as a recurring membership and monthly prices are published. Realistically, if you stay enrolled and do not cancel, billing is likely to continue on your normal cycle until the company processes a termination request.
This is exactly why screenshots matter. If a charge appears after your cancellation date, your proof should show when you submitted the request and which channel you used. That makes it easier to ask Lucille Roberts, your bank, GCash, or Maya to reverse a continued charge if needed.
What happens to your data
Lucille Roberts does not clearly explain data retention after cancellation in the available terms data. Because of that gap, save anything you may need before you cancel, including your barcode, old receipts, training records shown in the app, and any class history that could help with future disputes.
If you used the app, take screenshots before your membership ends rather than waiting until after access is cut. Once the account changes status, some app details may be harder to retrieve, and customer support from the Philippines is already reported as difficult in the research data.
Lucille Roberts refund rules and the terms that matter
The refund policy is strict
Many people get annoyed here, especially after cancelling mid-cycle and expecting a partial refund. Lucille Roberts says, “All sales are final. There are no refunds or credits for missed classes. All purchases must be redeemed by their given expiration date” (lucilleroberts.com). Research also says there is no refund after cancellation for unused time.
Translated into plain language, Lucille Roberts is not promising prorated refunds. If you cancel on the 10th but your billing cycle ends on the 25th, you may keep access until the end of that cycle, yet still receive no refund for the unused days after your last visit.
How to ask for a refund anyway if something went wrong
If the issue is not ordinary cancellation but a wrong charge, duplicate billing, or a charge after confirmed cancellation, send a refund request through the same support channels used for cancellation. Use the Contact Us route on the official help page, email [email protected], and copy [email protected] if needed.
Include the charge date, amount, last four digits of the payment method, your barcode, and your cancellation proof. Keep your message short and specific: state the exact amount charged, the date, and why you believe the charge is incorrect. That approach usually works better than sending a long complaint without attachments.
Your rights in the Philippines on refunds and withdrawal
Under the Consumer Act of the Philippines, or RA 7394, direct sales and door-to-door sales can include a 7-working-day cooling-off period. For online subscriptions, there is no universal statutory cooling-off rule across all services, so Lucille Roberts members cannot assume an automatic 7-day no-questions-asked refund for a gym membership.
Here is the practical point: Lucille Roberts does not publish a special withdrawal right in its available terms, so your best chance of recovering money is usually a documented billing error claim, not a simple change of mind. If you signed up through an unusual sales setup, such as direct selling, you may have stronger cancellation rights under Philippine consumer rules.
Chargeback, bank dispute, and e-wallet escalation
If Lucille Roberts keeps charging you after a confirmed cancellation, a chargeback can be the last resort. In the Philippines, you can dispute unauthorized or continued charges with your bank, credit card issuer, GCash, or Maya. Under BSP dispute timelines, cardholders typically have up to 60 days from the statement date to question a transaction.
For a stronger case, attach screenshots of your cancellation confirmation, your email trail, and the bank statement line showing the charge. If the issue also looks like an unfair consumer transaction, you can file a complaint with the DTI under RA 7394 while your payment dispute is ongoing.
Lucille Roberts terms: commitment, early exit fee, and unclear clauses
The key clause that affects your wallet
The clearest published term is the early termination rule for annual memberships. Lucille Roberts states that members in an annual commitment membership who request to cancel within the 12-month obligation will be billed a $150.00 (₱8,475) cancellation fee, and that fee must be paid at the time of cancellation (lucilleroberts.com).
That means the date you cancel matters less than where you are in the 12-month term. If you are on month 11 of a 1-year contract, cancelling early can still trigger the same fee, so check your original start date before you submit the request.
What the terms do not clearly explain
The available terms data does not clearly explain auto-renewal, free trial conversion, applicable law, dispute resolution, or data retention after cancellation. That lack of detail is frustrating because these are exactly the points members usually check when trying to avoid another charge.
Because those parts are unclear, rely on documented actions instead of assumptions. Save proof of the request date, ask support to confirm your final active date, and verify that no future billing remains scheduled on your account or payment method.
Lucille Roberts pricing in Philippine peso terms
Current membership plans and monthly costs
Plan | Price (USD / PHP) | Billing period | Main access |
|---|---|---|---|
Neighborhood (1 Club) - 1 Year Commitment | $54.99 (₱3,107)* | Monthly | Home club plus classes |
Neighborhood (1 Club) - Month to Month | $59.99 (₱3,389)* | Monthly | Home club plus classes |
Passport (All Clubs) - 1 Year Commitment | $99.99 (₱5,649)* | Monthly | All clubs plus classes |
Passport (All Clubs) - Month to Month | $109.99 (₱6,214)* | Monthly | All clubs plus classes |
Prices are approximate, converted from USD at 1 USD ≈ 56.5 PHP. Check the official website for exact current pricing and any local taxes or fees.
Which plan costs the most and where the savings are
The cheapest published option is Neighborhood with a 1-year commitment at $54.99 (₱3,107) per month. The most expensive is Passport month to month at $109.99 (₱6,214) per month. If you compare Neighborhood plans, choosing the annual commitment instead of month to month saves $5.00 (₱283) each month.
That monthly gap adds up to $60.00 (₱3,390) over 12 months, but there is a catch: cancelling the annual plan early can trigger the $150.00 (₱8,475) fee. In other words, the commitment discount only makes sense if you are reasonably sure you will stay for the full year.
How Lucille Roberts compares with gyms in the Philippines
Based on the research data, local alternatives in the Philippines can start lower. Fitness Nation is listed at around ₱1,200 to ₱3,500 per month, Anytime Fitness at ₱1,500 to ₱4,000, and Fitness First Philippines at ₱2,000 to ₱5,000. On a pure peso basis, Lucille Roberts often looks expensive for a Filipino user, especially without strong local support.
If you are no longer using US clubs, paying $54.99 (₱3,107) to $109.99 (₱6,214) monthly for a remote membership is poor value. That alone is a strong reason to cancel quickly and switch to a gym you can actually access.
Your rights in the Philippines if Lucille Roberts keeps charging you
The laws that matter to a subscription dispute
For Philippine users, the core law is the Consumer Act of the Philippines, or RA 7394. This law gives consumers a route to complain about unfair or misleading business practices, including subscription issues where billing continues after a valid cancellation request.
For payment disputes, BSP rules matter too because your card issuer or e-wallet follows financial dispute procedures. If Lucille Roberts charges you after cancellation, the practical split is simple: use your bank, card issuer, GCash, or Maya for the transaction dispute, and use DTI for the consumer complaint side.
Cooling-off rights and what they mean here
Philippine rules give a 7-working-day cooling-off period mainly for door-to-door or direct sales. That protection is helpful in some sales contexts, but it is not a universal right for every online gym membership. Since Lucille Roberts does not clearly publish a cooling-off benefit in its terms, do not assume one exists for a normal web signup.
This is where Lucille Roberts and Philippine consumer practice do not line up neatly. The company gives clear cancellation channels, but it does not clearly spell out extra withdrawal rights, so your strongest protection often comes from acting before the next billing date and keeping records.
How to file a complaint with DTI or dispute a charge
If customer care ignores you or denies an obvious billing mistake, gather your evidence first. Save the cancellation confirmation, your receipts, screenshots of the online form, and your bank statement. Then file a complaint with DTI and separately notify your payment provider if money is still being taken.
Step one: write a short timeline with dates of signup, cancellation request, and later charges.
Step two: contact your bank, credit card issuer, GCash, or Maya and ask for a dispute or chargeback for continued billing.
Step three: file a consumer complaint with DTI under RA 7394 and attach the same evidence pack.
Step four: keep monitoring your statements for at least 2 billing cycles.
Useful authority contacts
The consumer authority named in the research data is the Department of Trade and Industry, or DTI. For payment disputes involving cards or e-wallets, BSP is also relevant because cardholders in the Philippines typically have up to 60 days from the statement date to challenge a transaction through their issuer.
Use DTI when the issue is an unfair subscription outcome, and use BSP-linked financial channels when the issue is the charge itself. For most Lucille Roberts cases, both tracks can run at the same time if you have already tried customer support and have proof.
What customers say about the cancellation experience
Overall verdict from the available review set
Based on the review set provided here, the sentiment trend is clearly negative: 0 positive and 4 negative reviews out of 4 unique reviews. These reviews are not all about Lucille Roberts itself, so they are not a perfect direct measure of the gym brand, but they still reflect a pattern of frustration around cancellations, delayed responses, and poor support.
For a Filipino user, the local pain points in the research data fit that pattern: limited Lucille Roberts presence in the Philippines and difficulty reaching support from abroad. So the honest verdict is this: cancellation is possible, but it can feel harder than it should be if you need human follow-up.
Recurring themes in the review data
Theme | Frequency | Typical example |
|---|---|---|
No response | 2 of 4 | Messages ignored |
Cancellation frustration | 2 of 4 | Request denied |
Service delay | 2 of 4 | Late fulfillment |
Refund complaint | 1 of 4 | Still being charged |
Sources summary
Source | Rating | Number of reviews |
|---|---|---|
Roberts Fashion | 1/5 | 2 |
SUPPLY LEADER | 1/5 | 2 |
Individual review examples
"I ordered a coat and it took 4 weeks to arrive. Ordered a coat and it took 4 weeks to arrive." (Roberts Fashion)
"I ordered for a pair of trainers since July 30th, 2025. It said delivery in 5 days. Till today 17th September, 2025 I am yet to receive order. I have wrote them several times but no response. Also, surprisingly the product is being shipped from China when the website clearly says Manchester. It is a complete scam so please stay away" (Roberts Fashion)
"I was promised that I would be able to buy Stanley Tumblers. Sent everything over to the legal department. However I received a cancellation email telling me I can't" (SUPPLY LEADER)
"I’ve had an extremely difficult time trying to do business with Supply Leader Group Limited. It’s almost impossible to place an order. On top of that, it’s very hard to reach anyone for help. No responsive customer service, No clear contact options, and No follow-through. I’ve wasted too much time just trying to complete a simple order. Very disappointing experience overall. I would not recommend them until they fix their website issues and improve communication with customers. Won't me a refund I've been paying $39.00 [aprox. ₱2,204] since Feb 2022 to current" (SUPPLY LEADER)
Since this sample contains only negative reviews, say that plainly. To stay balanced, the positive side of Lucille Roberts is that it does at least publish multiple cancellation routes, including in-club, online, and billing partner support, which is better than a one-channel-only gym process.
Your Lucille Roberts cancellation document checklist
What to save before you cancel
Before sending any request, save documents that prove what plan you have and when you were last billed. This should include a screenshot of your plan page, your home club name, your barcode, your latest receipt, and the card or wallet used for payment.
Screenshot of your membership plan
Barcode from the app
Latest billing receipt
Home club details
Email linked to the account
What to attach if you are asking for a refund or reversal
Refund and billing error requests move faster when you attach exact payment data. Include the transaction date, the amount charged, a screenshot of the statement line, and the cancellation proof. If you paid from the Philippines through an international card, note the peso amount posted by your bank too.
Transaction ID or statement screenshot
Charge amount and date
Cancellation confirmation
Email thread with support
What to keep after cancellation
After Lucille Roberts confirms the cancellation, do not delete anything yet. Keep the confirmation email, screenshots of the final submission page, and your next 2 statements. Continued charges often show up one cycle later, so that follow-up window matters.
If support gave you a reference number, save it in your notes app and in your email subject line. That tiny step makes any follow-up call much easier, especially when you are contacting a US support team from the Philippines.
Common Lucille Roberts cancellation mistakes that cause extra charges
Waiting until the billing date itself
A lot of people wait too long, then complain after a fresh monthly charge lands. Because Lucille Roberts processes cancellations through verification and support channels, send your request several days before the next billing date, not on the same day. If your cycle renews on the 20th, aim to file by the 13th or earlier.
The safer move is simple: submit online, then send a confirmation email the same day with the exact date and time. That gives you a second record if the web form takes time to reflect in the system.
Trying the wrong route for a physical gym membership
Lucille Roberts is a gym membership, not a mobile app subscription sold through App Store or Google Play in the available data. If you search generic advice online, you may see store-based cancellation steps that do not apply here. Using the wrong route wastes time and can cost you another month.
Stick to the official channels that Lucille Roberts actually lists: in club, the online cancel page, Contact Us, ABC Fitness customer care, or the support emails. Those are the channels tied to the membership record.
Assuming cancellation means automatic refund
This is one of the biggest misunderstandings. Lucille Roberts says all sales are final and there are no refunds or credits for missed classes, and the research data also says no refund after cancellation. So if you cancel mid-cycle, do not expect a prorated payout unless there is a real billing error.
A better expectation is continued access until the billing cycle ends, with no refund for unused days. That mindset helps you focus on preventing the next charge rather than chasing a refund the terms do not support.
Not asking for written proof at the club or on the phone
A verbal “you’re all set” is not enough. If you cancel in club, ask for a printed confirmation or an email sent while you are standing there. If you cancel by phone, ask the agent to email a summary and give you a case number.
This matters if a later dispute reaches your bank, GCash, or Maya. A timestamped email or screenshot is much stronger evidence than your own memory of a phone call.
Forgetting the annual commitment fee
The annual membership trap is easy to miss because the monthly rate looks cheaper. But if you are still inside the 12-month obligation, Lucille Roberts can bill the $150.00 (₱8,475) cancellation fee at the time of cancellation. That can wipe out the savings you thought you got from the cheaper monthly rate.
Before you cancel, calculate whether you are already near the end of the term. In some cases, waiting until month 12 may cost less than triggering the early exit fee earlier.
Lucille Roberts cancellation methods compared side by side
Quick comparison table
Method | Notice period | Fee | Difficulty |
|---|---|---|---|
In Club | Before next billing | $150 (₱8,475) if annual early | Easy |
Online | Before next billing | $150 (₱8,475) if annual early | Medium |
Phone or Email | Before next billing | $150 (₱8,475) if annual early | Medium |
Registered mail | 5-10 business days | $150 (₱8,475) if annual early | Higher but best proof |
Key takeaway for choosing a method
If you are near a club, in-person cancellation gives you the best chance of same-day human confirmation. If you are in the Philippines, the online form plus email backup is usually the most practical mix because it creates a digital record without requiring an international call.
Phone and email work best when you need follow-up on a failed online request, while registered mail is mainly useful if the case has already turned into a billing dispute. The right method depends on where you are and how urgently you need proof.
What to do after cancelling and where to go next
Your first 48 hours after cancellation
Right after you cancel, look for a confirmation email and screenshot it. Then set a calendar reminder for your next expected billing date and another one 7 days later. This helps you catch a continued charge quickly, which matters because Philippine card disputes often work on a 60-day clock from the statement date.
If no confirmation arrives within 24 to 48 hours, follow up using the same email thread and include your original request date. A short message like “Please confirm cancellation effective before my next billing date” is enough.
How long to monitor your bank or e-wallet
Check at least the next 2 billing cycles on your card, bank app, GCash, or Maya account. Look for the exact merchant descriptor tied to previous Lucille Roberts charges. If a new charge appears after cancellation, raise the issue immediately with both the merchant and your payment provider.
For Philippine users, you can request a chargeback or transaction dispute through your card issuer, GCash, or Maya, and escalate consumer issues to DTI under RA 7394. Keep all screenshots because proof of cancellation is often the deciding factor.
Alternatives if you still want a gym membership
If you are cancelling because Lucille Roberts is hard to use from the Philippines, local options are easier to manage. Fitness First Philippines is listed at around ₱2,000 to ₱5,000 per month, Anytime Fitness at ₱1,500 to ₱4,000, and Gold's Gym Philippines at ₱2,500 to ₱6,000.
Anytime Fitness is usually the easiest option for schedule flexibility because many clubs are open 24 hours. Fitness Nation can also be worth a look if budget matters, with a listed range of ₱1,200 to ₱3,500 per month.
Useful links
Cancellation address and where to send your request
No published postal cancellation address
Lucille Roberts does not list a specific physical mailing address dedicated to cancellations in the available sources. That means you should not wait around looking for a postal address before acting. Use the official online cancellation page, your home club, or the billing partner support channels instead.
The billing partner contact given in the research data is ABC Fitness Customer Care at 888-827-9262 and [email protected]. A separate support email, [email protected], is also listed in the research data for follow-up.
The practical contact points to use instead
For most users, these are the real cancellation destinations that matter:
Online cancellation page on Lucille Roberts
Your home club front desk
ABC Fitness Customer Care at 888-827-9262
If you are in the Philippines, start with the online form and email on the same day. That combination gives you speed, a written record, and the best chance of avoiding another charge.
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Written by Chesca Torres
Postclic editor · 3 years experience
Editor at Postclic for 3 years, I turn complex registered electronic mail procedures into clear, actionable English.
FAQ
To cancel your Lucille Roberts membership online, you need your barcode, email address, and home club information. Ensure you have these details ready before starting the cancellation process.
Yes, you can cancel your membership in person at your home club. Bring a government ID, your membership barcode, and a copy of your latest billing record to verify your identity.
If you cancel your Lucille Roberts membership before completing the 12-month commitment, you may incur an early termination fee of $150.00 (₱8,475). Check your contract for specific terms.
To avoid issues with your cancellation, take screenshots of your membership details and cancellation confirmation. It's also advisable to send your cancellation request in writing via registered mail for a paper trail.
If you continue to be billed after cancellation, contact Lucille Roberts customer care at 888-827-9262 or email [email protected]. Keep proof of your cancellation request for reference.