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Cancellation service #1 in Philippines
Organic Dance Fit is a dance fitness subscription linked to the Organic Dance Fit website and to app-related support pages under My Organic Apps. The published Terms of Service do not clearly state a founding year, user count, or a named Philippine entity, and the support contact listed is [email protected] with no phone support published at Organic Dance Fit Terms of Service.
If you are in the Philippines, the truth is the setup feels less transparent than many mainstream fitness apps. The service presents itself as a wellness and movement program, but key subscription details such as auto-renew wording, free trial terms, and a clear cancellation flow are not spelled out in the Terms, which is exactly why many users get frustrated when trying to stop billing.
The paid offer is straightforward on paper: access to all classes and app features. Verified pricing tied to the related Fit2Flaunt app shows three recurring plans: monthly at $19.99 (₱1,129), quarterly at $54.99 (₱3,107), and annual at $139.99 (₱7,909), each giving access to all classes and features.
There is no verified mention of a lower-tier plan, no published pay-per-class option, and no clear free trial language in the Terms. That means you should assume a recurring subscription model unless your checkout page or app store receipt says otherwise.
For Philippine users, pricing is not published in pesos on the verified legal page, so the peso figures above are conversions from US prices using 1 USD about 56.5 PHP. Local support hours are not listed, phone support is not available, and live chat is also not available, based on the verified support details.
Heads up if you paid by card, GCash-linked card, Maya virtual card, Apple billing, or Google Play billing. Your cancellation route usually depends on where you subscribed, and that is where people often get stuck. If you cancel in the wrong place, the billing can continue.
Many Philippine users complain about being charged after trying to cancel, so do your prep first. Before canceling, take a screenshot of your current plan name, billing date, amount charged, and the email address tied to the account. This matters if you later need a refund request or a bank dispute.
Also save anything you want from the app before access changes. The Terms do not explain data retention after cancellation, so if you have progress logs, favorite classes, or account details inside the app, capture them now. A simple folder with screenshots dated the same day can save you hours later.
The verified Terms do not publish a formal click-by-click cancellation path, which is already a red flag for a subscription service. Since no exact procedure is listed at organicdancefit.com, the practical route is to sign in on the website or app account area and look for menu labels such as Account, Settings, Subscription, Manage Plan, or Billing. If you find a Cancel Subscription button, take a screenshot before and after you press it.
If there is no visible cancel button, use the published support contact immediately. Send an email to [email protected] with your account email, charge amount, charge date, and a direct request to cancel recurring billing. Include a subject line like “Cancel subscription and stop renewal today” so your request is easy to locate later.
There is also a money-back policy page at My Organic Apps Money Back Policy. Even if you are canceling rather than requesting a refund, it is one of the only verified support pages available, so it can help you identify the company handling billing support.
Email is the only verified direct support channel. There is no published phone number, no published chat, and no stated support schedule. Because of that, email is not just a backup option for Organic Dance Fit. In many cases it is your main proof that you asked to stop billing on a specific date.
Your email should include the exact facts: full name, account email, last four digits of the card if relevant, amount charged such as $19.99 (₱1,129), and the date of the most recent payment. Ask for written confirmation that the subscription has been canceled and that no further renewal will be processed.
If you want paper proof, you can also send a registered letter to the listed cancellation address. Some users now use digital registered delivery services such as Postclic because they provide timestamped proof of sending, receipt, and opening without a post office trip. That is useful only as added evidence, not as your only step.
Because the service is app-based and the pricing data is tied to a Google Play app, store billing is a real possibility. If your receipt came from Apple or Google, cancel there rather than relying only on a website email. A web cancellation request may not stop store-managed billing.
On iPhone, open Settings, tap your Apple ID name, tap Subscriptions, find the Organic Dance Fit related subscription, then tap Cancel Subscription. On Android, open Google Play, tap your profile icon, tap Payments and subscriptions, tap Subscriptions, choose the app subscription, then tap Cancel subscription. Screenshot the final confirmation screen either way.
Take note that stores usually let you keep access until the end of the paid period after you cancel. The key deadline is before the next billing date, ideally at least 24 to 72 hours early so the renewal does not slip through.
Organic Dance Fit does not publish a verified post-cancellation timeline in its Terms. In practice, subscriptions billed through a website, App Store, or Google Play usually stay active until the current paid period ends, such as access until your monthly renewal date or the end of your quarter.
If your latest charge was on March 10 for a monthly plan at $19.99 (₱1,129), a normal expectation would be access until April 9 or April 10 depending on the billing system. Since Organic Dance Fit does not clearly state this, check the account status screen after canceling and keep the screenshot showing the end date if one appears.
The Terms do not show a clear auto-renewal clause, but recurring plan pricing strongly suggests continued billing unless the subscription is actively stopped. That missing clause does not help users. It means you should not assume the plan will end on its own.
Data retention is also not explained in the Terms. If you may come back later, save your profile details, progress screenshots, receipts, and any saved routines before the period ends. If the account remains accessible after cancellation, log in once more on the final active day and verify whether your content or history is still there.
This is the part many users in the Philippines find most annoying: the verified Terms of Service do not provide a refund policy for general refunds, unused time, or billing errors. The research also found no published cooling-off period, no withdrawal wording, and no specific refund timeline on the Terms page at organicdancefit.com.
There is a separate support page at My Organic Apps Money Back Policy, but you should still read it carefully and save a copy before relying on it. Since the main Terms are sparse, your success often depends on your evidence: receipts, screenshots, and the exact date you sent your cancellation request.
If you were billed after canceling, ask for a refund on the same day. Email [email protected] with your cancellation screenshot, receipt, and a short timeline. State the amount clearly, for example $54.99 (₱3,107), and say whether the charge happened after your cancellation attempt or without your consent.
If you subscribed through Apple or Google, request cancellation there and then use the store refund path if available in your purchase history. App Store and Google Play often have their own review process for accidental renewals and app billing disputes, which can work faster than waiting for an email reply from the merchant.
For Philippine users, RA 7394 or the Consumer Act gives you a basis to complain about unfair or unclear subscription practices. There is no universal statutory cooling-off rule for online subscriptions, but if billing continues after a valid cancellation attempt, you can file a complaint with DTI and dispute the transaction with your payment provider.
For cards and many e-wallet linked payment methods, BSP rules generally give cardholders up to 60 days from the statement date to dispute an unauthorized or continued charge. If you paid using a bank card, GCash-linked card, Maya card, or credit card, ask for a chargeback only after you have tried the merchant and kept proof of your cancellation request.
Use chargeback as a last resort when support does not cancel, denies a clearly wrong renewal, or ignores you. Send your bank or wallet provider the cancellation email, screenshots of the account page, the billing receipt, and any reply from Organic Dance Fit. If your card issuer asks whether you contacted the merchant first, your email thread answers that question.
Be precise in your complaint. Say the charge was unauthorized, continued after cancellation, or not matched by any visible active subscription in the app. That kind of factual timeline is stronger than a general statement that you are unhappy with the service.
The verified Terms page leaves several key subscription points unclear. No auto-renewal clause was found, no minimum commitment period was specified, no free trial terms were found, no data retention policy after cancellation was found, and applicable law plus dispute resolution were also not specified at organicdancefit.com.
For a paid digital fitness service, those gaps matter because they affect how you plan your exit. If you cannot see the renewal rule, refund rule, or post-cancellation data rule in one place, you need to create your own paper trail every step of the way.
No minimum commitment specified is good news if you are worried about a locked-in contract. At the same time, the lack of clear renewal wording means you should treat every plan as recurring until proven otherwise by your receipt or subscription page.
No free trial terms found means you should not assume there is a safe trial window. If a checkout page offers a trial or promo, screenshot the exact conversion date and renewal amount before you tap subscribe. That one screenshot can decide whether a refund request succeeds later.
Plan | Price (USD / PHP) | Billing period | What you get |
|---|---|---|---|
Monthly Subscription | $19.99 (₱1,129)* | Monthly | All classes and features |
Quarterly Subscription | $54.99 (₱3,107)* | Quarterly | All classes and features |
Annual Subscription | $139.99 (₱7,909)* | Annual | All classes and features |
Prices are approximate, converted from USD at the rate 1 USD about 56.5 PHP. Check the official service pages for the exact local price shown at checkout.
The annual plan has the highest upfront cost at $139.99 (₱7,909), while the monthly plan has the lowest immediate hit at $19.99 (₱1,129). If you compare yearly totals, paying monthly for 12 months would cost about $239.88 (₱13,554), so the annual plan saves about $99.89 (₱5,645), or roughly 41.6 percent versus twelve monthly payments.
The quarterly plan sits in the middle. Four quarterly payments would total about $219.96 (₱12,428), so the annual plan still saves about $79.97 (₱4,519), or around 36.4 percent compared with staying on quarterly for a full year.
No cancellation fee and no early termination fee were found in the Terms. That is the good part. The harder part is that the Terms also do not clearly explain renewal mechanics, which can make any plan feel riskier if you are not sure where the billing is managed.
If you are testing the service, the monthly plan is the safer way to limit exposure to a disputed renewal. If you already know you will use it for most of the year and you are comfortable with the billing channel, the annual plan is far cheaper per month at about $11.67 (₱659) effective monthly cost.
In the Philippines, the main consumer protection law is the Consumer Act of the Philippines or RA 7394. For an online fitness subscription like Organic Dance Fit, this law supports your right to clear information, fair treatment, and a complaint process if a merchant keeps charging after cancellation or fails to state basic terms properly.
The research found no cooling-off period and no withdrawal wording in Organic Dance Fit's Terms. For online purchases in the Philippines, there is no universal cooling-off rule that automatically applies to every app subscription, so your strongest practical protection is your payment dispute right, your screenshots, and a DTI complaint if the merchant does not resolve the issue.
Philippine rules give a seven working day cooling-off period mainly for door-to-door or direct sales. That does not automatically translate into a guaranteed seven-day cancellation right for every online app purchase. So if you subscribed to Organic Dance Fit online, do not rely on a cooling-off argument alone unless the seller expressly offered one.
Here is the practical takeaway: cancel as soon as you decide to stop, ideally several days before renewal, and ask for a written confirmation. If the service bills again after that, you have a clearer record for DTI and for your bank or e-wallet provider.
If support does not fix the issue, file a complaint with DTI and dispute the charge with your bank, GCash, Maya, or card issuer. Your complaint packet should include the charge date, amount, screenshots of the cancellation attempt, support emails, and a copy of the Terms page showing the missing or unclear policy language.
For payment disputes, act quickly. BSP-related card dispute practice commonly gives you up to 60 days from the statement date to challenge unauthorized or continued billing. That deadline is short, so do not wait for several billing cycles before escalating.
For consumer complaints about online subscriptions, DTI is the relevant agency under RA 7394. For card or wallet dispute concerns, BSP oversees financial consumer protection, while the actual chargeback request still goes through your issuing bank or wallet provider.
Cancellation looks difficult rather than easy. The verified review set provided for this guide shows 0 positive and 5 negative cancellation-related reviews out of 5 unique reviews, with recurring complaints about continued billing after cancellation requests and poor support response.
That pattern matches the local issues already flagged in the research: unexpected charges after cancellation requests and difficulty reaching customer support. To be fair, one review said the app was good when it worked, but the billing and cancellation side drew the strongest complaints.
Theme | Frequency | Typical example |
|---|---|---|
Charge after cancel | 3 reviews | Renewal billed anyway |
No cancel option | 1 review | No website button |
Hard to contact support | 1 review | Needs urgent help |
Source | Rating | Number of reviews |
|---|---|---|
Trustpilot | Mostly 1-2/5 | 3 cited here |
JustUseApp | Negative comments | 2 cited here |
If the process turns messy, documentation is your protection. Create a folder on your phone with the subscription screen, the last receipt, the card statement line, and the account email used for signup. Date-stamped screenshots are especially useful for disputes filed within the 60-day window commonly used for card complaints.
Also note whether you subscribed on the website, App Store, or Google Play. That one detail decides which platform controls the renewal. Many failed cancellations happen because the user emails the merchant while the active billing sits inside Apple or Google.
After canceling, keep monitoring statements for at least 2 billing cycles if your plan was quarterly or annual, and at least 1 full cycle for monthly billing. If a new charge appears, you will already have the evidence bundle ready.
A classic mistake is canceling on the website when the subscription was bought through Apple or Google. If the receipt came from App Store or Google Play, the renewal is usually controlled there, not on the merchant website. Result: the user thinks the plan is canceled, then another charge lands the next month.
Fix it by matching the cancellation path to the billing source. Website receipt means website or support email. Apple receipt means Apple subscription settings. Google receipt means Google Play subscriptions.
Some users cancel on the same day they are billed and then expect an automatic refund. That can work sometimes, but it is not guaranteed here because no clear refund policy was found in the Terms. The safer move is canceling 24 to 72 hours before the renewal date and saving proof right away.
If your next charge is due on June 15, do the cancellation no later than June 12. Set two reminders, one a week earlier and one three days earlier. This tiny habit prevents a lot of avoidable disputes.
Several complaints involve users insisting they canceled but later struggling to prove it. A confirmation page that disappears after one tap is not enough unless you save it. The same goes for support emails. If there is no screenshot, your bank may ask for more evidence.
Always save the final screen that says canceled, ending on a specific date, or renewal turned off. If there is no such message, send the support email immediately so the timestamp exists somewhere outside the app.
Users often assume they will get money back for the remaining days in a month or quarter. Organic Dance Fit does not clearly promise prorated refunds in the verified Terms. That means the realistic expectation is cancellation stops future renewals, while the current paid period may simply run to the end.
If you want a refund anyway, base your request on a specific problem: duplicate charge, billing after cancellation, unauthorized renewal, or no visible way to manage the subscription. Those reasons are stronger than saying you changed your mind halfway through the cycle.
Method | Notice period | Fee | Difficulty |
|---|---|---|---|
Web/account | Before next billing | No fee found | Easy if visible |
App Store (iOS) | Before next billing | No fee found | Medium, store menu |
Google Play (Android) | Before next billing | No fee found | Medium, store menu |
Registered mail | 5-10 business days | No fee found | Higher, best proof |
If you still have account access, web or store cancellation is faster. If support is unresponsive or the cancel option is missing, a registered letter gives stronger proof of notice, though it is slower and more effort. None of these routes shows a published cancellation fee in the verified Terms.
The practical choice depends on how you paid. Match the route to the receipt source, then keep screenshots so your timeline is clean if you need DTI or a chargeback later.
Right after canceling, look for a confirmation email or an account message that shows the end date of access. Screenshot that page and store it with your receipt. Then set a calendar reminder on the next expected billing date to verify that no new charge appears.
If there is no confirmation within 24 hours, send a short follow-up email to [email protected] repeating the date and time of your cancellation attempt. Ask for written confirmation that renewal is off. This follow-up matters because many complaints involve unclear or invisible cancellation status.
Monitor your bank, card, GCash, or Maya activity for at least 60 days from the statement date if you suspect a continued charge. If a new charge appears after cancellation, contact the merchant and then request a dispute or chargeback from your bank or wallet provider with your screenshots attached. DTI handles consumer complaints under RA 7394, while BSP is relevant for financial consumer protection and card complaint standards.
If you still want dance fitness after leaving Organic Dance Fit, there are simpler alternatives. Dance Fit Cardio is priced around $10 to $20 per class, or about ₱565 to ₱1,130. Dance Fit Flow runs about $30 to $50 per month, or about ₱1,695 to ₱2,825. If you want something local and free to attend as a spectator, Red Bull Dance Your Style Philippines offers free admission to the national final.
If you want to send a written cancellation notice with delivery proof, use the address associated with the service record:
The note in the service data says a business called Addr Com is located at this address, so do not rely on postal mail alone if your renewal date is close. Send your email cancellation the same day and keep both records.
For most users in the Philippines, online cancellation evidence is faster than international post. Use the address as a supporting route when the account area is unclear, the support inbox is unresponsive, or you want stronger proof for a disputed charge.
If your next billing is within 5 to 10 business days, postal notice is too slow to be your only move. In that case, cancel through the store or account first, email support immediately, and treat the mailed notice as extra documentation.
Already sent a letter? Enter its tracking number to see its proof of dispatch and certified timestamp.
Written by Beatrice Domingo
Digital-law graduate · 3 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 3 years.