Cancellation Restore Hyper Wellness: Easy Method

What is Restore Hyper Wellness

How the service works and what people usually sign up for

Restore Hyper Wellness is a wellness chain focused on services like IV drips, cryotherapy, infrared sauna, and other recovery treatments sold through recurring memberships. The company’s main website is Restore Hyper Wellness, and its customer contact page is listed at Restore contact support. The business model is simple: you pay every month, you receive credits, and you use those credits on treatments at a participating studio.

The part that matters for cancellation is the membership setup. Verified pricing shows two recurring plans: Level Up Membership at $190.00 (₱10,735) per month and Elevate Membership at $290.00 (₱16,385) per month. Those plans are monthly, not one-time packages, so if you do nothing, the charge can continue on the next billing cycle.

What members are paying for in practice

Restore does not mainly sell access to a digital library. It sells treatment credits. The Level Up Membership includes 8 credits per month, while the Elevate Membership includes 14 credits per month. Verified plan details say credits can be used for Core Therapies or IV Drips, with 1 credit equal to 1 Core Therapy and 4 credits redeemable for certain higher-value options listed by the company.

That setup is why many users get confused at cancellation time. You may still have unused credits when you decide to stop. The truth is, a lot of people only notice the recurring charge after a month when they have not booked enough sessions to justify ₱10,735 or ₱16,385. If you are in the Philippines and paying through an international card, that amount can feel even steeper once exchange rates and bank fees appear on your statement.

Availability in the Philippines and what to expect locally

Restore Hyper Wellness is a US wellness brand, and the verified support details do not show a Philippines-specific hotline, local office, or local PHP billing page. The available contact email is [email protected], while phone support hours and live chat hours are not specified in the verified data. That means Filipino users will likely deal with an overseas support process rather than a local consumer desk.

There is also no verified Philippines-specific language support, GCash option, or Maya option listed in the research data. Pricing is published in US dollars, so the peso figures in this guide are converted estimates at 1 USD about ₱56.5. Heads up: if you subscribed while traveling or while using a US-based studio account, your cancellation may be tied to that studio’s internal billing system rather than a universal self-service dashboard.

How to cancel Restore Hyper Wellness without extra charges

Checks to do before you press cancel

Many users get frustrated when a cancellation feels done but another charge still lands. Before you contact Restore, pull up your latest receipt and identify the exact billing date. If your card was billed on the 12th, aim to cancel at least several days before the next 12th so there is time for support to process your request and send confirmation.

Take screenshots of your current membership page, your active plan name, your visible credit balance, and your latest charge amount. Save the date, amount, and last four digits of the card used. If you later need help from your bank, GCash, Maya, or DTI, those screenshots are often the difference between a smooth complaint and a long back-and-forth.

• Screenshot the plan name and monthly rate.
• Screenshot any page showing your next billing date.
• Save your latest invoice or receipt email.
• Use up any credits you do not want to lose before the cycle ends.

Cancel through your account or studio portal

Restore’s verified public sources do not publish a detailed universal click path for cancellation. What is confirmed is the official support contact page at Restore contact support and the FAQ page at Restore FAQs. If your membership was created through an online account, start by signing in, then look for a route similar to Account, Membership, Billing, or Subscription.

If you see an option to manage membership, open it and look for wording such as cancel, pause, or manage renewal. If there is no direct cancel button, use the support form on the contact page immediately and include your full name, email, studio location, plan name, and the sentence that you want your membership canceled before the next billing date. Ask for written confirmation by email on the same day.

Because Restore appears to operate through studio-based services, some members may find that account cancellation is handled manually. In that case, send the request through the contact form and by email to [email protected] in the same hour. That gives you a clean paper trail with timestamps. If you prefer registered mail, you can use that too, and some people now use digital registered delivery services such as Postclic because it creates timestamped proof of sending, receipt, and opening without going to a post office.

Cancel by email and make the message hard to ignore

The most concrete verified channel is email: [email protected]. Since no verified phone number is published, email is the safest documented route for users in the Philippines. Send the request from the same email address linked to your membership if possible. Put a clear subject line such as “Cancel Restore Hyper Wellness membership before next billing date.”

Your message should include the facts support needs in one pass. State your full name, membership type, studio location, billing date, last payment amount, and a direct cancellation instruction. Ask them to confirm that auto-renewal is off and that no further charges will be made after the current cycle. If you have unused credits, ask whether they remain available until the billing period ends.

• Send to: [email protected]
• Include: full name, account email, studio, plan, billing date
• Ask for: written cancellation confirmation
• Attach: screenshot of latest charge if available

Postal letter as a backup option

If email support is slow or you want stronger evidence, send a cancellation letter to the known company address. This is not the fastest option, but it creates a dated record. Use your full account details and keep the mailing receipt. Delivery can take 5 to 10 business days, so do not wait until the eve of renewal.

Send your letter to this cancellation address:

• 19761 Bixby Dr, Cupertino, California, 95014-3324

Write that you are canceling the membership effective before the next billing date and request written confirmation by email. If your bank later asks for proof that you tried to stop the charges, the letter copy and mailing proof are useful.

After you cancel, here is what usually changes

Access, credits, and the remaining billing cycle

Restore’s public verified sources do not spell out a detailed post-cancellation timeline, so the most practical assumption is this: your membership should stay active until the end of the paid billing period unless support says otherwise in writing. For example, if you paid on March 12 and canceled on March 5 for the next renewal, you would usually expect access until April 11 with no new charge on April 12.

The key issue is credits. Since the service is credit-based, ask support whether unused credits remain usable until the cycle end or disappear as soon as cancellation is processed. Do not assume. If you have 8 or 14 credits tied to a monthly plan, the peso value can be significant, and one email question can save you from losing them by surprise.

What happens if you do nothing and how your records matter

If you do not cancel, the monthly membership can renew automatically on the next billing date tied to your account. With current verified pricing, that means another $190.00 (₱10,735) or $290.00 (₱16,385) charge may appear, depending on your plan. For many users, the real problem is not one charge but missing the date and getting billed again while waiting for support to reply.

As for data, no verified public source in the research set explains a formal data retention or export policy for canceled accounts. That means you should save your receipts, membership screenshots, and appointment history before cancellation. If you ever need to prove prior membership activity, your own records will be more reliable than hoping the account stays fully accessible.

Refund rules and what you can realistically expect

What the public information says about refunds

No cancellation fee was found in the available terms data, and no detailed refund clause was provided in the verified research set. That means Restore does not publicly give you a clear, easy-to-quote refund rule in the material available for this guide. In plain terms, do not expect an automatic pro-rated refund unless support confirms it for your case.

This is exactly where many customers feel stuck: they cancel, but the charge has already posted, and the company does not clearly promise how refunds are handled. If a renewal was processed before your request reached support, ask for a refund the same day and attach proof that you tried to cancel before the billing date. Speed matters because delayed refund requests are easier for a merchant to reject.

Your rights in the Philippines for cancellation and withdrawal

In the Philippines, consumer rights around cancellation are mainly tied to the Consumer Act of the Philippines or Republic Act No. 7394 and the E-Commerce Act or Republic Act No. 8792. For door-to-door sales, there is a 7 working day cooling-off period from signing or receiving the goods. For online purchases, there is no universal statutory cooling-off rule for every subscription, but a 7 to 14 day return window is often treated as good practice in local consumer guidance.

Applied to Restore, that means your best argument depends on how you signed up. If the membership was sold in person through aggressive sales or outside a usual business setting, the 7 working day rule may matter more. If it was an online or studio membership with recurring billing, your strongest case is usually proof that you canceled before the next cycle or proof that a charge was unauthorized.

How to ask for a refund step by step

Use email first because it creates a written record. Send your refund request to [email protected] and include your cancellation date, billing date, transaction amount, and reason. If the charge hit after you already asked to cancel, say that directly and attach the earlier email or screenshot. Ask for the refund to be processed back to the original payment method.

• State the exact charge amount and date.
• Attach proof of cancellation request.
• Ask for a reply within 5 business days.
• Request written confirmation if approved.

If there is no useful reply, contact your bank or e-wallet provider. In the Philippines, you can dispute unauthorized or continued charges through your bank, GCash, Maya, or your credit card issuer. BSP rules generally give cardholders up to 60 days from the statement date to dispute a transaction, so do not sit on it for a month and hope it fixes itself.

When chargeback becomes the practical last step

Use a chargeback only after you have tried to cancel and request a refund directly, unless the charge was clearly unauthorized. Banks and e-wallets usually want proof: screenshots of your cancellation request, confirmation email if any, receipts, and the statement showing the charge. If Restore keeps charging after cancellation, that is the strongest scenario for a dispute.

For users in the Philippines, DTI can handle consumer complaints related to online subscriptions under RA 7394, while BSP is relevant when the issue involves card or payment disputes. Just a reminder: a chargeback is not a shortcut for buyer’s remorse. It works best when you can clearly show that the renewal should not have happened or that the service promised was not delivered.

Restore Hyper Wellness membership prices and whether the plans are worth it

Current recurring plans

Prices are approximate, converted from USD at the rate 1 USD about 56.5 PHP, and you should check the official website for exact local prices.

Which plan costs more and where value can slip

The least expensive verified recurring plan is Level Up at $190.00 (₱10,735) per month. The most expensive verified recurring plan is Elevate at $290.00 (₱16,385) per month. The peso gap is ₱5,650 every month, which is not small if you are not consistently using the extra credits.

For practical value, the question is not just price. It is usage. If you only book a few sessions a month, even the cheaper plan can become expensive fast. The company notes that pricing and features may vary by location, so if your local studio applies different credit rules, ask before canceling because a downgrade might be more sensible than a full stop for some users.

Billing notes you should look at before renewing again

No verified annual pricing, no verified introductory free trial, and no verified cancellation fee were found in the research set for this guide. That means the main recurring risk is straightforward monthly auto-renewal. If you see a charge around the same date every month, treat that as your deadline marker.

There is also no verified public history of recent price increases in the provided sources. Even so, foreign-currency billing can still make your cost rise in pesos. A $190.00 charge might not stay close to ₱10,735 forever because your bank’s exchange rate and fees can move from month to month.

Your rights in the Philippines when a wellness membership keeps charging

Laws that matter for a Restore Hyper Wellness cancellation

For Filipino consumers, the main laws are the Consumer Act of the Philippines or RA 7394 and the E-Commerce Act or RA 8792. In plain language, these laws support fair dealing, truthful sales practices, and proper handling of consumer complaints in online and offline transactions. If Restore charges you after a valid cancellation request, those laws give you a basis to complain.

This matters especially for recurring memberships. If you subscribed to Restore and were not clearly told how renewal works, or if cancellation channels are too vague, your complaint should focus on unfair or misleading subscription handling. Use exact dates, exact amounts, and copies of your emails so the issue stays factual and easy to assess.

Cooling-off and withdrawal in practical terms

The clearest cooling-off rule in the supplied legal block is for door-to-door sales: 7 working days from signing or receiving the goods, as long as goods are returned in original condition. For online subscriptions, there is no single universal cooling-off right that covers every case. In practice, this means your outcome depends on how the Restore membership was sold and what proof you have.

If you joined after a hard sell at a pop-up, event, or non-standard sales setting, mention that detail in your complaint. If you joined online, focus on whether the company processed cancellation correctly and whether the charge was still taken after notice. That argument is often stronger than trying to force a cooling-off rule that may not squarely apply.

How to complain to DTI or escalate a payment dispute

If Restore does not fix the issue, file a complaint with the Department of Trade and Industry. Prepare your name, merchant name, membership details, screenshots of your cancellation request, the amount charged, and the timeline. DTI is the consumer authority most relevant to online subscription complaints under RA 7394.

If the issue is the payment itself, contact your bank, credit card issuer, GCash, or Maya and ask for a dispute or chargeback. BSP rules generally allow up to 60 days from the statement date for card disputes. The most useful evidence is a timestamped cancellation email plus the billing statement showing the continued charge.

Useful authority contacts

For Restore-related complaints in the Philippines, DTI is the key consumer agency and BSP is relevant for card disputes. Use these official starting points:

• Department of Trade and Industry
• Bangko Sentral ng Pilipinas

If you contact DTI, include “recurring wellness membership” in the subject so the complaint is easy to categorize. If you contact a bank or e-wallet, say clearly whether the issue is unauthorized billing, post-cancellation billing, or a denied refund.

What customer feedback suggests about the cancellation experience

Clear verdict based on the available reviews

The overall sentiment in the supplied review set is very poor: 0 positive and 5 negative out of 5 unique reviews. To be fair, the review set includes wellness and customer service complaints that are not all directly tied to Restore Hyper Wellness itself. Still, the pattern is useful because it highlights the exact cancellation pain points people fear most: refund delays, continued charges, ignored emails, and being pushed toward a bank dispute.

So is cancellation easy or difficult? Based on this review sample, difficult is the honest answer. The recurring theme is not that users cannot send a request. It is that they struggle to get a timely, reliable response and then feel forced to chase support or go to their bank.

Recurring themes in the review sample

Source summary table

Individual review examples

• "I emailed to ask for a refund... for weeks now they’ve been either ignoring my emails or fobbing me off... I have now initiated a charge back with my bank" (TrustPilot)
• "My credit card, however, was charged... They responded. Still charged." (TrustPilot)
• "I have been ringing and emailing without response. I have challenged the payment with my credit card company" (TrustPilot)
• "When I tried to cancel order they told me to call bank to cancel it" (TrustPilot)

Because only negative reviews were supplied, say that plainly. On the positive side, the company does offer clear wellness products and a visible public contact page, which is better than services that hide all support channels. But based on the sample, you should document every step and not rely on one unanswered email.

Documents to gather before and after you cancel

What to save before sending the request

Before cancellation, collect the pieces that prove what you bought and when it renews. Save a screenshot of your active membership, the plan name, the renewal date, and your latest payment confirmation. If your plan is Level Up at $190.00 (₱10,735) or Elevate at $290.00 (₱16,385), capture that exact amount on screen.

• Membership page screenshot
• Billing date screenshot
• Latest invoice or receipt
• Credit balance screenshot

What to save for refunds and disputes

For any refund request, your evidence file should include the transaction date, transaction amount, payment method, and the email where you asked to cancel. If support replies, save the full message headers and not just a cropped screenshot. That detail helps if a bank asks when the merchant was notified.

After cancellation, keep the confirmation email, your final active-until date if provided, and one bank statement after the expected stop date. If another charge appears, you will already have a ready file for DTI or your card issuer.

Common cancellation mistakes that lead to extra hassle

Waiting too close to billing day

A very common mistake is sending the email on the same day the renewal is due and expecting the charge to stop instantly. If support processes memberships manually, that is risky. Send the request several days early and ask for same-day written confirmation.

Assuming a sent email means the membership is canceled

Many users stop after sending one message and never check if the company confirmed it. That is how post-cancel charges slip through. If you do not receive confirmation, follow up within 24 to 48 hours and keep the whole thread.

Expecting an automatic pro-rated refund

No detailed public refund rule was found in the verified data, so expecting a partial refund just because you stopped using the service is a gamble. A better approach is to use any remaining credits in the current cycle, then cancel before the next renewal date. If a renewal already hit, ask directly for a refund and attach proof that you tried to cancel in time.

Not keeping proof strong enough for a bank dispute

One blurry screenshot is often not enough. Use complete screenshots with date and time visible, save invoices, and download statements when the charge posts. A review in the supplied set described moving to a chargeback after weeks of poor support, and that only works well when your evidence is complete.

Forgetting the service may be studio-based

Because Restore is tied to physical wellness locations, some account actions may be handled by a local studio workflow. If your online account does not show a clean cancel button, do not just wait. Contact support through the official page and state the studio location in your first message so your request lands with the right team faster.

Quick comparison of the available cancellation routes

Cancellation methods table

Key takeaway from the comparison

The fastest route is usually your account or an email-backed support request through the official contact page. Registered mail is slower but gives stronger evidence. The App Store and Google Play rows are standard cancellation paths for subscriptions bought through those stores, but for a studio-based wellness membership you should only use them if your original purchase was actually made there.

That last part matters a lot. If your Restore membership was bought directly through the company or a studio, canceling inside Apple or Google will not necessarily stop the merchant billing. Always match the cancellation channel to the original purchase channel.

What to do in the days after the membership ends

Immediate follow-up steps

As soon as you receive a cancellation confirmation, screenshot it and save it in two places. Put a calendar reminder 2 days before the next expected billing date and another reminder 3 days after it. Those dates help you catch a bad renewal early instead of noticing it a month later.

Then check whether your account still shows active benefits until the end of the paid period. If support promised access until a specific date, compare that promise with what appears on your dashboard or appointment page. If anything looks off, reply to the same email thread so your case stays in one record.

Watch your bank statement and know when to dispute

Monitor at least one full billing cycle after cancellation. Look for the exact merchant descriptor and amount. If a new charge appears after written confirmation, contact your bank, GCash, Maya, or card issuer right away and mention that the charge was post-cancellation. In the Philippines, card disputes are generally strongest within 60 days from the statement date under BSP complaint timelines.

DTI can handle the consumer complaint side under RA 7394 if the merchant process itself is the issue. Your screenshots, emails, and final statement are the core evidence. The practical rule is simple: do not throw away your proof until one clean cycle passes with no new charge.

Alternatives and useful links

If you are canceling because the membership no longer feels worth ₱10,735 or ₱16,385 per month, a local alternative may be easier to manage. One option from the research set is Restores MEDSPA and Wellness Clinic in Apalit, Pampanga, which offers spa and wellness services, though no verified recurring price was provided.

• Restore Hyper Wellness official website
• Restore Hyper Wellness contact page
• Restore Hyper Wellness FAQs
• Department of Trade and Industry
• Bangko Sentral ng Pilipinas

Mailing address for written cancellation requests

The known postal address

If you need to send a written cancellation request or want an extra proof trail, use this physical address:

• 19761 Bixby Dr, Cupertino, California, 95014-3324

Write your full name, account email, studio location, plan name, and the sentence that you are canceling before the next billing date. Ask for confirmation by email so you do not have to wait for postal mail to know the request was received.

When a mailed request makes sense

Mail is most useful when support has gone quiet, when a charge is close, or when you want stronger evidence for a later complaint. It is not the fastest route, especially from the Philippines, but it can support your case with a clear dispatch date. Pair it with an email sent the same day to [email protected] for the best paper trail.

If your goal is pure speed, start online. If your goal is proof, add a mailed notice. Using both channels is often the cleanest way to avoid the classic problem of “we never got your request.”