Cancellation Flo: Complete Guide

What is Flo

What you are actually paying for

Flo is a health and wellness app focused on period tracking, ovulation prediction, and pregnancy support. It runs on a freemium model, which means you can use basic features for free, while Flo Premium unlocks the paid tools inside the app and on the web.

The company sells subscriptions through its website, the App Store, and Google Play. The official help center confirms monthly and annual Premium plans, plus occasional free trials that convert into paid billing if you do not cancel at least 24 hours before renewal or trial end (help.flo.health).

Paid features, free trial setup, and how the billing model works

Users usually pay for deeper cycle insights, more personalized predictions, premium health content, and broader access to features inside Flo Premium. The truth is, many cancellations happen because users signed up during a free trial and only later noticed the auto-renewal setup.

Flo Premium renews automatically at the end of each billing cycle unless you cancel in time. No minimum commitment period was found, so the practical setup is simple: monthly billing or one upfront annual payment, both recurring until you stop them.

How Flo works for users in the Philippines

Flo is available in the Philippines as a digital subscription service, and local users commonly subscribe through iPhone, Android, or the web. Specific Philippine prices for 2025 and 2026 are not publicly disclosed in the verified help pages, so the best available published figures are the USD-based monthly and annual prices converted into pesos in this guide.

Heads up if you are in the Philippines: local frustration usually comes from three things. Users say the in-app cancellation path can be unclear, some still get charged after they thought they had canceled, and refunds after account deletion can be difficult to secure. If you only want to stop payments, do not delete your account before confirming the subscription is fully canceled.

How to cancel Flo without getting charged again

Before you cancel, do these checks

A lot of billing problems start with canceling in the wrong place. If you subscribed through Apple, you must cancel in Apple. If you subscribed through Google Play, you must cancel there. If you subscribed on the web, cancel in your Flo account.

Before clicking anything, take a screenshot of your current plan, your next billing date, and the payment channel used. Also save any cycle notes or health logs you may want later, because canceling a subscription is not the same as deleting account data. Flo says account data generally remains unless you separately request deletion (postclic.com).

• Open Flo and confirm whether your plan is billed through web, App Store, or Google Play
• Take a screenshot showing plan name and renewal date
• Cancel at least 24 hours before renewal or free trial end
• Save transaction emails, Apple receipts, Google Play receipts, or web invoices

Cancel Flo on the web

If you subscribed directly on the web, the published path is straightforward: sign in to your Flo account, go to the subscription management area, and use the cancellation button. The verified click path from the research is Log in to your Flo account > Manage Subscription > Cancel Plan.

Do not stop after clicking the first cancel button if you see a retention page or a special offer. Continue until you reach a final confirmation screen or receive a confirmation email. This matters because several users who believed they had canceled later reported another charge.

If you also want to remove your account after ending billing, Flo has an official help article here: How can I delete my account. Cancel the paid plan first, then handle account deletion separately.

Cancel Flo on iPhone through the App Store

If your payment goes through Apple, the subscription is controlled by Apple, not by Flo support. The cancellation path is Settings > your name > Subscriptions > Flo > Cancel Subscription. Once the App Store shows the cancellation, keep a screenshot with the date and time.

This is one of the most common mistakes I see with app subscriptions. People email the app company, delete the app, or remove the account, but the App Store subscription stays active. Deleting the app from your iPhone does not end billing.

• Open Settings on your iPhone
• Tap your Apple ID name
• Tap Subscriptions
• Select Flo
• Tap Cancel Subscription
• Save a screenshot of the final status

Cancel Flo on Android through Google Play

If you subscribed on Android, open Google Play Store and go to profile icon > Payments & subscriptions > Subscriptions > Flo > Cancel subscription. Follow the prompts until Google Play shows that the subscription will end on the renewal date.

Take note that uninstalling Flo does not cancel Google Play billing. You need the Google Play confirmation page or email, because that is your best proof if a charge appears later. This is especially useful if you paid through a card linked to GCash, Maya, or a local bank.

• Open Google Play Store
• Tap the profile icon
• Choose Payments & subscriptions
• Open Subscriptions
• Select Flo
• Tap Cancel subscription
• Keep the confirmation screen

Cancel by email, chat, phone, or registered letter

If the self-service path fails, you can contact Flo support at [email protected], call +1-855-543-8356, or use the live chat widget on the official help page. Support hours listed in the research are Monday to Sunday, 7am to 9pm EST, which is typically evening to morning in Philippine time depending on daylight saving in the US.

When you contact support, include your account email, payment channel, last charge date, amount, and a screenshot of the active subscription screen. Ask for a written confirmation that auto-renewal has been turned off. Keep the reply in case you need a refund claim or chargeback later.

You can also send a registered cancellation letter to Flo Health's listed mailing address. If you prefer digital proof instead of traditional post, some users use services such as Postclic, which creates a certified digital letter with timestamped proof of sending, receipt, and opening.

Postal cancellation address

If you want to send a physical cancellation request, use this address:

• 1013 Centre Road, Suite 403-B, Wilmington, Delaware 19805, USA

In your letter, include your full name, account email, payment date, payment method, and a clear request to cancel auto-renewal immediately. Attach copies of receipts, not originals.

What changes after you cancel your plan

Your Premium access usually stays until the end of the paid period

When you cancel Flo Premium, the subscription normally remains active until the end of the current billing cycle. In practical terms, if your renewal date is May 30 and you cancel on May 20, you should still have Premium access until May 30, then billing should stop.

This is why the confirmation message matters. You are usually canceling the next renewal, not ending today’s already paid period. Flo does not promise pro-rated refunds for the unused part once the billing period has started (postclic.com).

What happens if you do nothing

Flo subscriptions renew automatically after each billing period. The terms data used for this guide says you should cancel at least 24 hours before the next renewal or before a free trial ends, otherwise the next charge can go through automatically (postclic.com).

That 24-hour window is the key deadline to remember. Set a calendar reminder two days earlier, especially if you are on a free trial. This small step prevents most accidental charges.

Your account data is separate from your subscription

Canceling Premium does not automatically delete your account history. Flo’s terms data says your logs, cycle history, and notes generally stay in your account unless you request deletion through the app or support (postclic.com).

If you want to leave completely, do this in two stages. End billing first. After that, request account deletion through Flo’s help process so you do not lose access before collecting screenshots, invoices, or any health data you still need.

Flo refunds, billing disputes, and the small print that matters

General refund policy and what users usually experience

Flo does not offer a general refund guarantee once a billing period has started or once a free trial has converted into a paid plan. The practical reality is that refunds are usually handled by the payment store, not guaranteed directly by Flo, and outcomes vary depending on the payment channel (postclic.com).

This is where many users in the Philippines get frustrated. Some cancel, assume that means an automatic refund, and later find out that cancellation only stops future renewals. Based on the research and user reviews, pro-rated refunds for unused days are not something you should count on.

How to ask for a refund by payment channel

If Apple billed you, request the refund through Apple. If Google Play billed you, use Google Play support and your Google receipt. If you paid by PayPal, start with PayPal. If you paid on the web, contact Flo support and include all billing evidence, but be ready for a case-by-case result rather than a guaranteed refund.

• Web payment: email [email protected] with receipt, date, amount, and cancellation proof
• App Store: use your Apple subscription and purchase records
• Google Play: use the Google Play subscription page and receipt
• PayPal: open a dispute using the payment record and screenshots

Your rights in the Philippines if the charge looks wrong

For users in the Philippines, unauthorized or continued charges can be disputed through your bank, card issuer, GCash, or Maya. Under BSP complaint practice for card disputes, cardholders typically have up to 60 days from the statement date to raise a disputed transaction. Save your cancellation screenshot, confirmation email, receipt, and any support replies before filing.

For broader consumer complaints involving online subscriptions, the Department of Trade and Industry handles complaints under the Consumer Act of the Philippines, Republic Act No. 7394. In plain language, if you canceled properly and can prove it, you have a stronger case when asking your payment provider to reverse the charge.

Terms and subscription conditions that affect real users

The subscription terms used in this guide contain five points that matter in real life. Auto-renewal applies by default. No minimum commitment period was specified. Free trials may convert into paid plans automatically. Account data may remain after cancellation. Disputes are generally handled through the payment provider process (postclic.com).

Here is the practical version. If you forget to cancel at least 24 hours before trial end, the charge may still happen. If you cancel after the new billing period starts, a refund is not assured. If you delete your account without fixing billing first, it may become harder to prove what happened.

Flo plans and pricing in Philippine pesos

Published subscription plans

These prices are approximate, converted from USD at the rate 1 USD ≈ 1.0 PHP, and you should check the official Flo pricing page or app for the exact local price shown to you at checkout.

Which plan costs more over time

The annual plan has the larger one-time charge, while the monthly plan costs less upfront but more often. Using the published figures above, twelve monthly payments of $9.99 (₱10) would total $119.88 (₱120), while one annual payment is $69.99 (₱70), so the annual option is roughly 41.6% cheaper over a full year.

That said, annual billing is also where mistakes hurt more. If you thought you were signing up monthly but your checkout selected annual, the single charge is much bigger. Screenshot the plan type before confirming payment.

Billing notes and practical value check

Flo’s help page says pricing can change by market and promotions may appear in stories, push notifications, and emails (help.flo.health). That means the amount shown at checkout can differ from older published figures, especially if a trial or discount is attached.

If you only want to test Premium, monthly billing is easier to control because the financial exposure is smaller. If you know you will use Flo for a full year, the annual plan is cheaper overall, but only if you are fully sure about the renewal date and the plan selected at checkout.

Your rights in the Philippines when a digital subscription goes wrong

What Philippine consumer rules mean for a service like Flo

In the Philippines, consumer complaints about subscriptions fall mainly under the Consumer Act of the Philippines, Republic Act No. 7394, with the Department of Trade and Industry as the main consumer authority. For a service like Flo, this matters when billing is unclear, cancellation is not honored, or a charge continues after you have proof of cancellation.

There is no universal statutory cooling-off period clearly confirmed for all online subscriptions in the Philippines. The stronger practical rule here is proof: if you canceled before renewal, saved the confirmation, and were still charged, that evidence is central to a DTI complaint or payment dispute.

Cooling-off period and withdrawal rights

Philippine rules clearly recognize a 7 working day cooling-off period for door-to-door sales, but that is not the same as a general online subscription right. For online services like Flo, there is no clearly stated universal cooling-off period in the verified data for this guide, so you should not assume a no-questions-asked refund after subscribing.

Here is the plain-English version. If you signed up for Flo online, your safest protection is canceling before the free trial ends or before the next billing date. If a charge still goes through despite timely cancellation, move quickly with the payment provider and DTI complaint route.

How to complain to DTI or your payment provider

If Flo or the payment channel does not resolve the issue, prepare a short complaint file. Include your account email, payment receipt, cancellation screenshots, renewal date, support messages, and the exact amount charged. If the payment was through a bank card, GCash, Maya, or another wallet, file the billing dispute there as well.

• Write a clear timeline with dates of sign-up, cancellation, and charge
• Attach screenshots of the cancellation confirmation
• Attach receipts or statement entries showing the amount charged
• Submit the complaint to DTI and to the payment provider if money was still taken

Useful Philippine contacts

For consumer complaints, contact the Department of Trade and Industry. DTI is the authority named in the research data for subscription-related consumer issues in the Philippines. For card or wallet disputes, your bank and the Bangko Sentral ng Pilipinas complaint channels are also relevant if the charge appears unauthorized or continues after cancellation.

You can start with DTI’s official site here: Department of Trade and Industry. If your payment issue involves a card, e-wallet, or bank account, contact your financial provider immediately and mention that you have screenshots proving cancellation.

What customers say about canceling Flo

Overall verdict from available reviews

Based on the review set provided for this guide, the cancellation experience looks difficult rather than smooth. The review sample shows 0 positive and 5 negative unique reviews, with recurring complaints about charges continuing after cancellation, confusion about plan type, and weak refund handling.

That does not automatically mean every cancellation fails. Flo still offers standard self-service routes through web, App Store, and Google Play. But the pattern in the available reviews suggests you should document every step carefully instead of assuming the process will resolve itself.

Recurring themes

Sources summary

Individual user comments

• "I downloaded a free trial of Flo and realised pretty quickly I wasn't going to get full use of it, so I cancelled my subscription via their web page and today (~7 days later) I was billed for another..." (TrustPilot)
• "Cancelled my subscription but was still charged the following month. Poor customer service..." (TrustPilot)
• "I signed up believing I was choosing a monthly subscription, but Flo attempted to charge my card for an annual plan instead." (TrustPilot)

Only negative reviews were provided in the available sample, so that is the honest picture here. To stay balanced, Flo’s positive side is that it does provide multiple cancellation channels and an official help center article for account deletion, which is better than services that hide support completely.

Documents to prepare before and after canceling

What to save before you click cancel

Before canceling, collect the small pieces of evidence that solve most disputes. Save a screenshot of your active subscription page, the plan name, the renewal date, and the email address tied to the account. If you use Apple or Google, save the store receipt too.

• Screenshot of active Flo subscription
• Renewal or trial end date
• Receipt or invoice number
• Payment method used
• Account email address

What you need for a refund or dispute

If you later ask for a refund, the most useful documents are the transaction ID, charge date, exact amount, and proof that you canceled before renewal. If the charge came through GCash, Maya, or a bank card, download the statement entry or wallet transaction screen with the date visible.

After cancellation, keep the confirmation email or screenshot for at least 60 days from the statement date. That lines up with the usual BSP-related dispute window used by cardholders in the Philippines for unauthorized or continued charges.

Common Flo cancellation mistakes that cause extra charges

Canceling in the wrong place

This is the number one mistake. A user subscribes through Apple or Google Play, then tries to cancel on Flo’s website or by deleting the account. The payment store keeps renewing because the store subscription was never turned off.

Fix: match the cancellation method to the original billing channel. Apple billing means App Store cancellation. Google billing means Google Play cancellation. Web billing means Flo account cancellation.

Waiting too close to the renewal date

Flo’s terms data says cancellation should happen at least 24 hours before renewal or trial end. If you wait until the last minute, the next charge may already be in motion, especially with app store billing.

Fix: cancel 48 hours early, not 24. Then set a reminder to verify the subscription status again on the same day. That extra buffer can save you a refund fight later.

Deleting the account before stopping billing

Some users assume account deletion automatically ends charges. It may not. Research for this guide also notes complaints about refunds becoming difficult after account deletion, which makes sense because support may have less account history to review.

Fix: cancel the subscription first, save proof, and only then request account deletion through Flo’s official help process.

Expecting an automatic refund for unused time

Flo does not promise general refunds once the billing period starts. If you cancel halfway through a month or year, your access usually continues until the end of that period, but money for unused days is not guaranteed back.

Fix: treat cancellation and refund as two separate steps. Cancel immediately to stop future renewals, then file a refund request only if there was an error, duplicate charge, or continued billing after proper cancellation.

Not saving proof after the final confirmation screen

Several negative reviews revolve around a very practical problem: users say they canceled, but when the next charge appeared, they had no strong proof. In disputes, screenshots win.

Fix: save the final confirmation page, the confirmation email, and the receipt history. Put them in one folder with the date in the filename so you can find them fast if support or your bank asks.

Comparison of Flo cancellation methods

Side by side comparison

What this comparison means in real life

Web cancellation is usually the fastest when you subscribed directly with Flo. App Store and Google Play are just as valid, but only if that is where your billing started. Registered mail is slower, though it can help if you want an extra paper trail for a formal dispute.

The key takeaway is simple: choose the method that matches the way you pay. Most charge-after-cancel cases happen when users mix up the billing channel, not because there is a cancellation fee. No cancellation fee or early termination fee was found in the terms data used for this guide.

What to do after canceling so you stay protected

Immediate checks in the first 10 minutes

Right after canceling, look for three things: a confirmation screen, a confirmation email, and a visible end date for Premium access. If one of these is missing, repeat the check in your billing channel before closing the app.

Then take one final screenshot and set a reminder for your expected last access day plus another reminder 3 days after that. This is the easiest way to catch a continued charge while the evidence is still fresh.

How long to monitor your bank, card, GCash, or Maya

Watch your payment account through the next statement cycle. If a charge appears after your cancellation date, contact the payment provider immediately and attach your proof. In the Philippines, cardholders typically have up to 60 days from the statement date to dispute unauthorized or continued charges under common BSP-related dispute practice.

If support does not fix it, ask your bank, card issuer, GCash, or Maya for a chargeback or formal dispute. DTI can also handle the consumer complaint side under RA 7394 when the issue involves an online subscription that kept billing after valid cancellation.

Alternatives if you are leaving Flo

If you are moving away from Flo and want practical menstrual care options with Philippine availability, there are local names worth knowing. Aunt Flo offers beginner-friendly reusable period products. Just Green PH sells eco-friendly menstrual cups and reusable pads. COJO focuses on bamboo-pulp pads and herbal pantyliners available on major local marketplaces.

These are not direct app replacements, but they are useful alternatives if your goal is to step back from subscription-based cycle tools and shift toward offline period care products sold in the Philippines.

Useful links

• Flo pricing information
• Flo account deletion help
• Department of Trade and Industry

Flo cancellation address and when to use it

Physical mailing address

If you want to send a written cancellation notice or a formal complaint, use this postal address:

• 1013 Centre Road, Suite 403-B, Wilmington, Delaware 19805, USA

Include your full name, account email, payment date, amount, and the exact wording that you want the subscription canceled and auto-renewal stopped. Add copies of receipts and screenshots.

When postal mail makes sense

Most users will finish the process faster online through the web account, App Store, Google Play, email, chat, or phone. Postal mail is more useful if your case is already turning into a billing dispute and you want another documented notice on record.

For everyday cancellations, the digital routes are more efficient. For disputed charges, combining a store cancellation, a support email, and a formal written notice gives you a stronger paper trail if you later escalate to DTI, your bank, GCash, Maya, or another payment provider.