Cancellation Furbo: Easy Method

What is Furbo

Furbo is a pet camera with a subscription layer

Furbo is a smart pet camera built for remote pet monitoring, with features like live view, two-way audio, treat tossing, and motion-related alerts. Its headquarters and user count are not stated in the verified sources used here, but the service terms and help pages clearly show a subscription-based model tied to premium app features rather than a one-time device purchase alone.

The part many people in the Philippines actually end up canceling is not the camera itself, but Furbo Nanny. That subscription adds video history, emergency and home alerts, health-related monitoring, and other app tools. The truth is, Furbo’s setup can feel more complicated than it should be because the hardware and the recurring subscription are closely connected in the user experience.

Main features people pay for

Based on Furbo’s published plan details, the paid plans center on cloud video storage and alerts. The Standard plan includes 3-day video history, Pet Emergency Alerts, Home Security Alerts, Calm My Pet, Health Checker and Vet Report, plus other pet monitoring functions listed by Furbo on its pricing page (help.furbo.com).

The Premium plan pushes that further with 7-day video history, priority access to new features and updates, and expanded health and safety monitoring. If you have more than one camera, Furbo also says each additional camera adds $2.00 (₱113) per month to Standard or Premium pricing, which matters if you forgot an old extra camera is still attached to your account (help.furbo.com).

How Furbo works in the Philippines

For users in the Philippines, Furbo publishes prices in US dollars, so the local cost is best understood in peso equivalents. The verified price list includes $9.99 (₱564) for the monthly Standard plan and $12.49 (₱706) for the monthly Premium plan, using the provided conversion rate of 1 USD to about ₱56.5.

Support is available 24/7 by chat and email, with [email protected] listed as the contact address and a help center article for account deletion (help.furbo.com). A local pain point is time zone mismatch: live chat may technically be open, but some Philippine users still report long waits or awkward support timing. Local retailer availability is also limited for some Furbo models, which can make replacement and troubleshooting harder.

Business model, auto-renewal, and free trial risk

Furbo says subscriptions renew automatically on the same billing cycle you chose, whether monthly, annual, or another term, until you terminate them (home.furbo.com). That means if you do nothing, the plan rolls over at the then-current non-promotional rate.

There is also a free trial conversion rule that catches people out. Furbo’s terms say the free trial may last one month, and if you signed up through Tomofun, you must cancel at least 24 hours before the trial ends to avoid being charged for the paid subscription (home.furbo.com). For Subscription Required Furbo, the terms also mention a 3-month commitment, so you should assume the service is not meant to be canceled casually after a few days.

How to cancel Furbo without getting billed again

Checks to do before you tap cancel

Many Furbo users get frustrated because they think they canceled, then see another charge on the next billing cycle. Before you do anything, open your account and note your exact billing date, current plan name, and where you originally subscribed. That last detail matters because direct web subscriptions, App Store subscriptions, and Google Play subscriptions do not always cancel through the same path.

Take screenshots of your current subscription page, plan price, and any active free trial or renewal date. If you rely on 3-day or 7-day video history, save any clips you may need before canceling because the verified sources do not explain any export grace period after subscription end. Heads up: Furbo also does not publish a clear post-cancellation data retention timeline in the sources provided.

Cancel through your Furbo account on the web

If you subscribed directly through Furbo, the cleanest path is the account page at Furbo account. Furbo’s help article says the exact path is to go to the account page, sign in with your Furbo email and password, tap Manage Subscription, tap Cancel Subscription, then tap Cancel Subscription again to confirm (help.furbo.com).

After that final confirmation, save the screen immediately. If a confirmation email arrives, keep it. If it does not arrive within a short time, use the help center and contact support while you still have the cancellation screen open. The official cancellation instructions are also published here: How to Cancel Subscription Required Furbo.

• Open furbo.com/account
• Sign in with your Furbo email and password
• Tap Manage Subscription
• Tap Cancel Subscription
• Tap Cancel Subscription again to confirm
• Screenshot the confirmation page

Cancel through App Store or Google Play if that is where you subscribed

Furbo does provide cancellation steps for mobile store billing, so store subscriptions are a real path here. On iPhone or iPad, open App Store, tap your profile icon at the top right, select Subscriptions, open your Furbo subscription, then tap Cancel Subscription (help.furbo.com).

On Android, open Google Play Store, tap the menu icon at the top left, select Subscriptions, open your Furbo subscription, then tap Cancel Subscription (help.furbo.com). A common mistake is trying to cancel inside the Furbo website even though Apple or Google handles the billing. If you were charged by Apple or Google, cancel there, not just inside the Furbo app.

Email, chat, phone, and postal route

If the self-service path fails, Furbo lists [email protected], 24/7 live chat through the Help Center, and the phone number +91-9310789802 in the research data. For Philippine users, chat is usually more practical than calling an international number, especially when call costs and time zone issues are involved.

You can also send a written cancellation request if you want a paper trail. The service address provided for cancellation is in Seattle, and registered mail can be useful if account access is broken. Some people now use services like Postclic instead of traditional registered mail because it creates timestamped proof of sending, receipt, and opening in digital form. That said, Furbo’s own published cancellation flow is still the online account path.

If you write to support, include your Furbo email, subscription plan, billing date, last payment amount, and a direct sentence saying you want auto-renewal canceled immediately. Ask for written confirmation. That simple step often saves a lot of back-and-forth later.

After cancellation, what actually changes on your account

Your paid access usually stays active until the end of the billing period

Furbo’s help article says there are no partial refunds for unused time, but you may continue to access the subscription until the end of the current plan period (help.furbo.com). So if your renewal date is on April 28 and you cancel on April 10, you should still keep access until April 28.

This is the part many people miss. Canceling stops the next renewal, not today’s already-paid term. If your goal is to avoid one more charge, the key deadline is before the next billing date, or at least 24 hours before a Tomofun free trial ends if you signed up through that route (home.furbo.com).

If you do nothing, auto-renewal continues

Furbo’s terms say the subscription automatically renews for another period of the same duration unless you terminate it (home.furbo.com). That means a monthly plan renews monthly, and an annual plan renews annually, using the then-current non-promotional rate.

For users with a discounted yearly or 2-year setup, this matters a lot. A promo price is not guaranteed forever, and the next renewal can hit at a standard rate. Screenshot your original plan and renewal date before canceling so you have proof of what you were on.

Your data and account are treated separately

The verified sources do not clearly state how long subscription-related data stays available after cancellation. They also do not spell out whether saved clips remain accessible after the paid term ends, so assume nothing and save anything important before the final billing date.

If you want to remove the account itself, Furbo has a separate help article for account deletion at Delete your Furbo account. Canceling a subscription and deleting the account are not the same action.

Furbo refund policy and how to ask for your money back

What Furbo says about refunds

Furbo’s published policy is strict. The help article says there are no partial refunds for unused terms, and refunds are only available where required by law (help.furbo.com). In plain language, if you cancel halfway through a paid month or year, Furbo does not promise to return the unused portion.

That means most ordinary cancellation cases will not get a prorated refund. The success rate is likely low for simple change-of-mind requests, especially after the billing cycle has already started. If the issue is a duplicate charge, unauthorized renewal, or failed cancellation, your chances are better because those cases are about billing errors, not just regret.

Your rights in the Philippines for refund-related disputes

In the Philippines, online subscription complaints generally fall under the Consumer Act of the Philippines or RA 7394, with DTI handling consumer complaints. There is no universal statutory cooling-off period for all online subscriptions in the data provided here, so Furbo users should not assume they automatically get 7 days to reverse an online subscription.

For door-to-door sales, a 7 working day cooling-off period exists, but that rule does not neatly map onto a normal online Furbo subscription. Here’s the practical takeaway: if Furbo charged you after you canceled, focus on evidence and billing dispute channels rather than arguing for a broad online cooling-off right.

How to request a refund step by step

Use the channel that matches your billing source. If you paid Furbo directly, contact support through chat or [email protected] and attach your cancellation screenshot, renewal date, transaction amount, and the exact date you canceled. State clearly whether you are asking for a billing correction, a duplicate charge reversal, or a refund after an unauthorized renewal.

If you subscribed through App Store or Google Play, go through Apple or Google billing support because Furbo may not control the refund decision on store-billed subscriptions. Be specific with dates and amounts. A short message with hard evidence usually works better than a long complaint.

Chargeback, bank dispute, GCash, and Maya

If Furbo or the app store keeps charging after cancellation and support is not fixing it, a chargeback is the last-resort route. In the Philippines, users can dispute unauthorized or continued charges with their bank, credit card issuer, or e-wallet provider such as GCash or Maya. BSP rules typically give cardholders up to 60 days from the statement date to dispute a transaction.

For a strong case, keep screenshots of the cancellation confirmation, support emails, and the bank statement showing the charge. DTI can handle consumer complaints under RA 7394, while BSP is relevant for payment disputes involving regulated financial institutions. If the charge came through Apple or Google, include the store receipt too.

Terms and subscription conditions that matter before you cancel

Auto-renewal and commitment period

Furbo’s terms say the subscription continues month-to-month, annually, or on the timescale plan you selected, and it automatically renews until terminated (home.furbo.com). The renewal is for another term of the same duration at the then-current non-promotional rate.

The same terms also say that Subscription Required Furbo comes with a 3-month commitment (home.furbo.com). There is no early termination fee identified in the verified cancellation data, but the commitment language means you should not expect a special refund just because you stop using the service early.

Free trial conversion and the 24-hour deadline

Furbo’s terms say a free trial may last one month, or another period stated during sign-up, and that billing starts automatically on the first day after the trial ends on a recurring basis according to the subscription term selected (home.furbo.com). This is the most important billing trigger in the whole process.

If the free trial was started through Tomofun, Furbo says you must cancel at least 24 hours before the end of the free trial to avoid the first paid charge (home.furbo.com). Just a reminder: set a phone alarm 2 days before the trial ends, not on the last evening, because time zone differences can create nasty surprises.

What the terms do not clearly explain

The verified terms do not clearly specify post-cancellation data retention, applicable law, or dispute resolution details. For users, that means the safest move is to save clips, invoices, and account screenshots before your final active day instead of assuming you can recover them later.

Furbo also does not publish a broad refund promise in the sources here. The terms and help article point in the same direction: service access continues until the end of the paid term, but unused time is generally not refunded.

Furbo plans and pricing in Philippine pesos

Current subscription plans

Prices are approximate, converted from USD at 1 USD ≈ 56.5 PHP. Actual local charges may differ slightly because of exchange rates, taxes, and payment provider conversion. Check the official Furbo pricing page for the latest amount.

Which plan costs the most and which one saves more

The highest listed recurring price is Premium Monthly at $12.49 (₱706), while the lowest monthly equivalent is Standard on the 2-year plan at $7.49 (₱423). If you only want basic monitoring and 3-day history, Standard is the cheaper lane.

Compared with Standard Monthly at $9.99 (₱564), Standard on the yearly plan at $7.99 (₱451) saves about $2.00 or roughly ₱113 per month. Standard on the 2-year plan saves about $2.50 or around ₱141 per month versus the regular monthly rate. Those discounts look good until you forget to cancel auto-renewal.

Extra camera charges and value check

Furbo says each additional camera adds $2.00 (₱113) per month to Standard and Premium plans (help.furbo.com). That can quietly push your real monthly cost higher than expected, especially in homes with two or three devices.

If you barely use video history or alerts, the subscription can start feeling expensive fast. For a Philippine household, ₱564 to ₱706 per month is not a tiny amount for a pet camera add-on, so canceling unused cameras and downgrading before full cancellation can sometimes make more sense than paying full price for features you no longer use.

Your rights in the Philippines if Furbo keeps charging you

Rules that matter to a Philippine subscriber

For a Furbo user in the Philippines, the most relevant consumer protection framework is the Consumer Act of the Philippines or RA 7394, with DTI as the main agency for consumer complaints. The law is useful when the issue is deceptive billing, lack of proper service, or continued charging after a valid cancellation.

The jurisdiction data provided here does not establish a universal online cooling-off period for subscriptions like Furbo. Some sellers use 7 to 14-day return practices as a market standard, but that is not the same as a guaranteed legal right for every online subscription. So base your case on the billing facts, not on an assumed online withdrawal rule.

Cooling-off and withdrawal rights in plain language

The data states a 7 working day cooling-off period for door-to-door sales, provided goods are returned in original condition. That is more relevant to in-person direct selling than to a normal app-based Furbo subscription bought online.

For Furbo, the practical rule is this: if you signed up online and got billed after forgetting to cancel, Furbo’s own terms will likely control unless another legal issue exists. If you were misled, billed after cancellation, or charged without proper authorization, DTI and your payment provider become the stronger routes.

How to complain if support is not helping

Start with Furbo support and ask for a written resolution. Include your account email, screenshots, receipt, amount charged, and the date you canceled. Give support a short deadline for reply, such as 3 to 5 business days, because vague open-ended chats often go nowhere.

If that fails, file a complaint with DTI and prepare a clean evidence file. Include the cancellation confirmation, support transcript, and bank or e-wallet statement. If the issue is specifically an unauthorized card or wallet charge, also dispute it with your bank, GCash, Maya, or card issuer under the BSP complaint process within the usual 60-day dispute window from the statement date.

Useful authorities and what they handle

DTI handles consumer complaints under RA 7394, which fits subscription disputes involving misleading or unresolved charges. BSP is the authority to know when the problem involves a regulated payment institution, card dispute, or e-wallet transaction.

The verified source set does not include official DTI or BSP contact pages, so this guide avoids inventing exact hotline and address details. For Furbo specifically, that does not block you from acting: the core evidence you need is still your cancellation screenshot, payment record, and the written trail with support.

What customers say about the cancellation experience

Overall verdict based on the available reviews

Based on the review data provided, the cancellation and support experience looks poor. The sentiment trend is 0 positive and 5 negative reviews out of 5 unique reviews, with repeated complaints about hard-to-follow instructions, chat disconnections, and subscriptions that are difficult to cancel.

That does not mean every user will have a bad experience, but the pattern is clear enough to treat cancellation as something you should document carefully. In the Philippines, the extra issue is support timing, since some users already struggle with live chat and local users can face time zone friction on top of that.

Recurring themes table

Sources summary table

Individual user comments

• "Absolutely horrendous customer service no consistency and they keep sending auto bot responses even when connected to a person supposedly! They suggest going to click on certain pages and instructions that simply do not come up. They then disconnect chat. 3 hours yesterday 4 hours today. Do not waste your money. They won't ring you when I've asked. It's a utter joke." (TrustPilot)
• "TERRIBLE.. Very difficult to cancel subscription" (TrustPilot)
• "They just want to sell the subscription plan, my furbo stopped working just after the warranty period, I have been told - issue with hardware, looks like because I didn't subscribe, they limited my service and stopped working ..now they want to replace the unit if I buy their service...not worth it at all, I prefer to go with other brand. Highly not recommended" (TrustPilot)
• "I had an older generation Furbo which worked ok, not brilliant, but did the basic job... support have said that’s because it’s an older generation, it will no longer work... Total waste of money and huge money making exercise!" (TrustPilot)
• "Furbo is a cheaply made product... their customer service department can do nothing for you." (TrustPilot)

Only negative reviews were provided in the research set, so that should be said plainly. To stay balanced, Furbo does still offer useful pet-specific features like treat tossing, two-way audio, and emergency alerts, which explain why many people sign up in the first place. The issue is not the idea of the product, but the friction around support and subscription management.

Documents to prepare before and after you cancel

Before cancellation

Gather the basics before touching the cancel button. Save a screenshot of your current plan, renewal date, and the page showing whether you are billed by Furbo, App Store, or Google Play. That single step solves many later disputes.

• Screenshot of the subscription page
• Account email used for Furbo
• Last invoice or store receipt
• Billing date and amount charged
• Any saved video clips you need

For refund or billing complaints

If you plan to ask for a refund, prepare evidence in one folder. Put in the transaction ID, charge amount, exact date of charge, cancellation confirmation, and any chat transcript with support. If the charge was on GCash, Maya, or a credit card, include the wallet or bank statement entry.

After cancellation, keep proof for at least 2 billing cycles. That is practical because some users only notice a continued renewal when the next statement arrives, not on the same day they cancel.

Common Furbo cancellation mistakes that cause extra charges

Using the wrong cancellation channel

A very common mistake is canceling on the Furbo website even though the subscription was purchased through App Store or Google Play. In that case, Apple or Google may still control billing. Real-world result: you think you canceled, but the store renews anyway.

Fix: look at the receipt source before canceling. If the charge came from Apple or Google, cancel inside that store’s subscription menu and save the store confirmation screen.

Waiting until the last day of the free trial

Furbo’s terms say that if you signed up for the free trial through Tomofun, you must cancel at least 24 hours before the free trial ends to avoid being charged (home.furbo.com). Waiting until the final evening is risky, especially for Philippine users dealing with possible time zone issues.

Fix: cancel 48 hours before the trial ends. Set two reminders, one at 3 days before and one at 2 days before.

Expecting a prorated refund after mid-cycle cancellation

Furbo states that no partial refund is given for unused terms, though access continues until the end of the current plan period (help.furbo.com). Many users assume canceling today means part of the month is refunded. That is not how Furbo describes the policy.

Fix: cancel before renewal, not after it. If you were already charged, ask for a refund only if there was a billing error or an unauthorized charge, not just because you no longer want the service.

Closing the app without saving proof

Some of the strongest complaints in the review data involve confusing support interactions and instructions that do not match what users see. If the screen changes or chat disconnects, you can lose your best proof in seconds.

Fix: screenshot the final confirmation page, the account plan status, and any confirmation email. If possible, also save the device date and time in the screenshot.

Ignoring extra camera charges

Furbo says each additional camera adds $2.00 (₱113) per month on Standard and Premium plans (help.furbo.com). Users sometimes remember the main subscription but forget an extra camera is still attached.

Fix: check the full subscription setup before canceling or downgrading. Make sure the total amount on your statement matches the number of cameras still linked to your account.

Furbo cancellation methods compared side by side

Comparison table

Key takeaway

The web account route is the fastest if you subscribed directly with Furbo. Store billing routes are fine, but only if that is where the subscription started. Registered mail is slower, though it can help if your account is inaccessible and you need a strong paper trail.

No cancellation fee was found in the verified cancellation and terms data. The bigger financial risk is not a fee, but missing the renewal deadline and paying for another full cycle.

What to do right after cancellation

Immediate checks in the first 10 minutes

Right after canceling, confirm that your account now shows a non-renewing status or an end date for service. Save screenshots, keep the email confirmation, and place a calendar reminder for 2 days before the next expected billing date so you can verify that no renewal happened.

Then check your payment method. If you paid with a credit card, GCash, or Maya, watch the next statement closely. If an unauthorized charge appears, request a chargeback quickly and include all your proof. In the Philippines, the usual dispute window is up to 60 days from the statement date under BSP-related card complaint practice.

Alternatives if you are moving on from Furbo

If you still want a pet camera, Petcube Bites 2 is one of the closest alternatives, with treat dispensing, 1080p video, two-way audio, and Alexa support at about $200 to $250 (₱11,300 to ₱14,125). Eufy Pet Camera D605 is another option with 1080p video, audio, and night vision at about $150 to $200 (₱8,475 to ₱11,300).

If your goal is feeding more than monitoring, WOPET Automatic Pet Feeder costs around $80 to $120 (₱4,520 to ₱6,780) and focuses on scheduled feeding with app control and voice recording. These are hardware alternatives, not direct subscription substitutes, so compare ongoing costs as well as the upfront device price.

Useful links

• Furbo account login and subscription management
• Official Furbo cancellation instructions
• Official Furbo plans and pricing
• Official Furbo account deletion guide
• Furbo terms of service

Furbo cancellation address and when to use it

Physical mailing address

If you need a postal cancellation record because your account is inaccessible or support is not responding, use this address:

• 500 Yale Ave N, Seattle, Washington, 98109 US

Include your Furbo account email, full name, last payment date, and a clear request to cancel auto-renewal. Ask for written confirmation by email. For most users, the online account page remains the faster option, but this address is useful when you need an extra layer of proof.

Best use of the address for Philippine users

For someone in the Philippines, postal cancellation is slower because delivery can take several business days. That is why it should be treated as a backup method, not the default one, unless your account access is broken or you need formal proof beyond screenshots.

If you choose mail, do it well before the next billing date. A 5 to 10 business day notice window is the safest planning assumption for a registered letter based on the process table in this guide.