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Cancellation Addison: Step-by-Step Guide
What is Addison
Addison appears to be a hard-to-verify service for Philippine users
If you are trying to cancel Addison in the Philippines, the frustrating part starts early: the public information is thin. The available verified contact source is Addison contact page, but it does not publish a clear subscription cancellation flow, billing rule, or refund page. That lack of detail is exactly why many users worry about being charged again after they thought they already stopped the service.
Here is the practical picture. Research linked to Addison points to a wellness and personal development platform, but the verified source we can rely on here does not confirm basics such as a local Philippine entity, local office, local prices, or a dedicated cancellation dashboard. A United States mailing address is associated with cancellation requests, and support details point to phone and email rather than a self-service off switch.
What people are likely paying for
The service context describes Addison as a digital platform focused on wellness and personal development, with expert-led courses, coaching, and community support. In plain terms, that usually means recurring access to content, programs, and member features instead of a one-time purchase. If you subscribed, you probably signed up for ongoing access rather than a fixed package with a clear end date.
Only one plan surfaced in the pricing data: CV Boxx Plus at $20.99 (₱21)* per month. The pricing itself is shaky because Addison does not clearly publish local Philippine billing information in the verified source, so you should treat that amount as a lead, not a fully confirmed local checkout price.
Availability in the Philippines and what is missing
For Philippine users, the truth is Addison's setup is more confusing than it should be. No local pricing page, no live chat, and no stated support hours were found. The support contacts currently available are phone at (212) 229 5000 and email at [email protected], both taken from the official contact page.
No verified App Store or Google Play subscription page was found for Addison. That matters because cancellation depends on where you paid. If you subscribed on the web, email and account support are your likely routes. If you are looking for an easier alternative after canceling, tools like SurveySensum, HashMicro ERP, or ExpressVPN have clearer support structures based on the research data.
How to cancel Addison
Do these checks before you send any cancellation request
Many users get stuck because they cancel in a hurry and forget to save proof. Before doing anything else, take a screenshot of your current account page, your active plan name, your last successful payment, and the next billing date if it appears anywhere in your profile or invoices. If Addison later claims your request arrived after renewal, those screenshots help a lot.
Save anything you may lose access to after cancellation. For a service described as wellness and personal development, that can include course progress, coaching notes, downloaded materials, certificates, or community messages. Also search your email inbox for old receipts by using terms like Addison, invoice, renewal, receipt, billing, and CV Boxx Plus.
- Screenshot your profile and plan page
- Save your latest payment receipt
- Write down the exact billing date
- Export or save any personal content
- Check whether you paid by card, GCash, Maya, or another wallet
Cancel through your web account if a subscription area exists
No verified step-by-step web cancellation path was published in the available Addison source. That means there is no confirmed route like Settings > Account > Subscription > Cancel Membership that we can state as fact. Still, if you have account access, look for common menu labels such as Account, Billing, Membership, Subscription, Manage Plan, or Cancel.
If you find a cancellation button, complete the flow all the way until you see a confirmation screen or email. Do not stop at a page that only says your plan details were updated. Your proof should include the exact date, time, and wording shown on the final screen. If there is no visible cancel option, go straight to the official contact page at Addison contact and send your request immediately.
Cancel by email or phone when the account does not show a cancel button
This is the most concrete path supported by the verified source. Send a clear cancellation email to [email protected] and include your full name, the email tied to the account, the last 4 digits of the card if you used one, the plan name if known, and a direct sentence saying you want your subscription canceled before the next billing date. Ask for written confirmation that recurring billing has been stopped.
You can also call (212) 229 5000. Support hours are not specified, so if no one answers, try calling during Philippine evening hours because the number appears to be United States based. After the call, send the same request by email so you have a paper trail. A short and effective subject line is: Cancel my Addison subscription before next renewal.
- Email: [email protected]
- Phone: (212) 229 5000
- Help page: Official contact page
- Hours: Not specified
Postal mail is an option if you want extra documentation
If your case involves a disputed charge, a refund fight, or repeated non-response, you can add a mailed cancellation notice to the online request. The address tied to cancellation handling in the data is in Chicago, which can be useful if you want another layer of proof. Some users also use digital registered-letter services such as Postclic for timestamped proof of sending and receipt without going to a post office.
Do not rely on mail alone if your billing date is near. Send email on the same day, then keep screenshots of the sent message, your mailbox timestamp, and any delivery confirmation. For time-sensitive cases, email is faster and easier to attach later if you escalate to your bank, GCash, Maya, or DTI.
Your access, billing, and data after the stop request
What happens to access after you cancel
Addison does not clearly state whether access ends immediately or continues until the end of the paid billing period. Because no verified cancellation clause was published, the safest assumption is this: your paid access may continue only until the next renewal date already covered by your last successful payment. Take note of the date shown in your receipt or statement and treat that as your likely access end point unless support says otherwise in writing.
If you use any coaching materials, class progress, or saved content, download what you can before the final day. Since Addison does not publish a data retention rule in the available source, you should assume some account data may become harder to retrieve after closure.
What may happen if you do not cancel in time
No verified auto-renewal clause was found in the available source, but recurring subscriptions usually renew unless you stop them before the next charge. In real life, that means waiting until the due date is risky. A good working rule is to send your cancellation request at least 5 business days before the next billing date, especially when support hours are not published.
If you miss the date and a new charge appears, screenshot the posted transaction immediately and reply to your original email thread on the same day. That creates a cleaner timeline if you later need a refund request or a chargeback through your bank or e-wallet.
Addison refund policy and what you can still do
No published refund rule was found
The verified source does not publish a refund policy for general cases, unused time, or billing errors. That is not great for consumers because it leaves too much uncertainty when a charge goes through after a cancellation attempt. It also means you should not assume prorated refunds are automatic.
In practical terms, refund success will likely depend on how strong your evidence is. If you canceled before renewal and still got billed, your chances are better than if you simply changed your mind in the middle of a paid period. Save the cancellation email, the final confirmation if any, and the bank or card statement showing the disputed amount.
Your rights in the Philippines for cancellation and withdrawal
Under the Consumer Act of the Philippines, Republic Act No. 7394, consumers have protection against unfair or misleading business practices. For direct sales and some door-to-door transactions, a 7 working day cooling-off period can apply. For online subscriptions, there is no universal statutory cooling-off rule for every service, so the company policy and the facts of the sale matter a lot.
Here is the friend-to-friend version: if Addison was sold to you in a misleading way, if charges continued after a clear cancellation request, or if the service terms were not properly disclosed, you may raise that with DTI. Your strongest argument is evidence, not guesswork, so keep every email and screenshot in one folder.
How to request a refund step by step
Start with email because it gives you a dated record. Write to [email protected] with your account email, charge date, amount, payment method, and the reason you want a refund. Ask for a written response within 5 business days and attach your cancellation proof if the charge happened after your stop request.
If there is no answer, call (212) 229 5000 and note the date, time, and name of the person you spoke with if available. After the call, send a recap email. This creates a timeline you can later show to DTI, your card issuer, GCash, Maya, or another payment provider.
Chargeback and payment disputes in the Philippines
If Addison does not resolve an unauthorized or continued charge, you can dispute it with your bank or e-wallet provider. In the Philippines, cardholders typically have up to 60 days from the statement date to question a transaction under BSP-related dispute practice. If you paid through GCash, Maya, or a credit card, file the dispute quickly and attach your cancellation proof.
DTI handles consumer complaints under RA 7394, while BSP is relevant for payment dispute channels involving banks and issuers. Use chargeback as a last resort after giving the merchant a fair chance to respond, but do not wait so long that your dispute window closes.
Addison plans and pricing in Philippine peso
Known recurring plan
| Plan | Price (USD / PHP) | Period |
|---|---|---|
| CV Boxx Plus | $20.99 (₱21)* | Monthly |
Prices are approximate, converted from USD at the rate 1 USD ≈ 1.0 PHP. Check the official website for the exact local price and final billed amount.
Only one recurring plan appears in the available data, so there is no verified monthly versus annual comparison to compute savings. There is also no confirmed local Philippine price page, which is a red flag if you are trying to compare value before renewal. If you were billed a different amount from the one above, trust your receipt and statement over secondary listings.
Is the plan expensive and are there hidden fees?
Based on the available number alone, CV Boxx Plus is the only identified paid tier, which makes it both the least expensive and the most expensive plan by default. No cancellation fee was found in the available terms data, and no early termination fee was found either. That is good news, but it does not automatically mean refunds are available.
No price increase history, annual billing discount, or free trial conversion rule was found in the verified source. If your invoice shows tax, foreign transaction fees, or currency conversion differences, those may come from your card issuer rather than Addison itself.
Your rights in the Philippines if Addison does not cooperate
The laws that matter to your case
For Philippine users, the main law is the Consumer Act of the Philippines, Republic Act No. 7394. This law covers unfair or deceptive sales practices and gives consumers a path to file complaints with DTI. If Addison charged you after cancellation or failed to disclose key billing terms clearly, RA 7394 is the framework most people will use.
Payment disputes can also involve BSP-regulated channels when cards, banks, and e-wallets are involved. In plain language, DTI looks at the consumer complaint side, while your bank or wallet provider handles the transaction dispute side. Those two tracks can run at the same time.
Cooling-off and withdrawal in plain English
For direct sales and similar transactions, a 7 working day cooling-off period may apply if goods are returned in original condition. Online services do not have one universal cooling-off rule across all cases, so Addison's own disclosures matter. Since the verified source does not publish a clear withdrawal clause, your argument becomes stronger if the sale was unclear, misleading, or missing important billing information.
If you only changed your mind after using the service, the refund case may be weaker. If you were renewed without clear notice or charged after a cancellation request, your case is much stronger. That distinction matters when you write to support, DTI, or your bank.
How to complain to DTI and what to prepare
Prepare one file with your screenshots, receipts, charge dates, and emails to [email protected]. Add a short summary with the exact timeline: sign-up date, cancellation request date, next billing date, charge amount, and whether support replied. This makes your complaint easier to read and harder to dismiss.
You can file a complaint through DTI's consumer assistance channels on its official website. For payment disputes, contact your bank, GCash, Maya, or card issuer and mention that you have proof of cancellation. If a merchant keeps charging you, do not wait beyond the usual 60 day dispute window from the statement date.
Useful authorities for Philippine users
- DTI consumer complaints through the official DTI website
- BSP channels for bank and card disputes
- Your card issuer, GCash, or Maya support for transaction reversal requests
Addison does not publish a local Philippine office in the verified source, so local escalation usually starts with DTI and your payment provider rather than a Philippine branch office.
What customers say about support and cancellation friction
Overall verdict from the available reviews
Clear verdict: based on the supplied review set, the experience trend is poor. The data shows 0 positive and 5 negative reviews out of 5 unique reviews. Not all of those reviews are for the exact same Addison service, so they are better read as warning signals about customer-service problems around cancellation, silence, and delayed resolution rather than a clean product rating.
For Philippine users, the recurring worries line up with the local research data: no live chat, limited support visibility, and missing pricing details. That combination usually makes cancellation feel harder than it needs to be because users cannot get a fast answer when a renewal date is near.
Recurring themes table
| Theme | Frequency | Typical example |
|---|---|---|
| Slow response | 2 | No update after payment |
| Cancellation trouble | 2 | Refund promise changed |
| Poor support | 1 | Chat ended quickly |
Sources summary table
| Source | Rating | Number of reviews |
|---|---|---|
| Watsons Philippines | 1/5 | 1 |
| Arrivia | 1/5 | 1 |
| 51Talk | 1/5 | 1 |
| MilitaryPlaques.com | 1/5 | 1 |
| Aeroflot Russian Airlines | 1/5 | 1 |
Individual user comments
- "I kept in touch with them, but so far up to this date Sep 3. 2024 I don't receive any news at all, I don't have an idea if how will they address this issue as it was paid already. I'm thinking of bringing this to the DTI as I have all the proof so can give them a lesson." (Watsons Philippines)
- "I don't recommend this company. Support is just very bad! Sometimes, they don't even really try to resolve the issue and just ended the chat right away." (51Talk)
- "I tried to call multiple times to have the order cancelled and was constantly given the run around... a refund was not possible." (MilitaryPlaques.com)
There are no positive reviews in the supplied set, so it is fair to say the tone is one-sided. The balanced view is this: missing information does not prove bad faith, but it does increase the chance of confusion, delayed replies, and disputes when billing is involved.
Your documentation checklist before and after you cancel
What to save before sending the request
Gather your proof before support asks for it. The essentials are simple: screenshot of the account page, screenshot of the active plan, copy of the latest invoice, and a note of the next billing date. If your account does not show all of that, use your bank statement and prior receipt emails instead.
- Account email address
- Plan name such as CV Boxx Plus
- Last payment date and amount
- Next renewal date
- Screenshot of the billing page
What to keep for refund or charge disputes
For a refund request, add transaction IDs, the full billed amount, the payment channel, and the exact time you sent your cancellation request. If you paid by card, save the statement line showing the merchant name. If you paid through GCash or Maya, save the in-app reference number and the screen that shows the status.
After cancellation, keep the confirmation email, final support reply, and a screenshot of any page showing inactive or canceled status. Monitor your statement for at least the next 2 billing cycles if the service was unclear about renewal timing.
Common mistakes that lead to extra charges
Waiting too close to the billing date
This is the most common trap. Because Addison does not publish support hours and no verified self-service path was found, a same-day cancellation attempt is risky. Send your request at least 5 business days before renewal so you have time to follow up if support is slow.
A real-world scenario is simple: you email on the day of renewal, support replies late, and the charge still posts. Once that happens, you move from cancellation to refund dispute, which is always more work.
Assuming an email sent means the subscription is already off
Sending the request is not the same as getting confirmation. If you do not receive a reply, call (212) 229 5000 and send a second email in the same thread. Your goal is to get one written line confirming recurring billing has been canceled.
This matters because banks and e-wallets often ask for evidence that you tried to stop the charge directly with the merchant. A vague inbox screenshot is weaker than a full thread with dates and details.
Asking for a refund without attaching proof
When no refund policy is published, your documentation becomes the case. Do not write only "please refund me." Include the amount, date, payment method, cancellation date, and screenshot of the charge. This saves days of back and forth.
The supplied review trend shows users getting frustrated by silence and shifting answers. Strong documentation reduces the chance that support can stall by repeatedly asking for basic details.
Not checking the payment channel
If your card, GCash, or Maya statement shows a recurring charge, that statement is often more reliable than memory. Some people forget which email they used or whether the service renewed monthly. Your bank record gives you exact dates and amounts, which are crucial if you later need to file a dispute.
If you discover the charge only after 1 or 2 months, act immediately. In the Philippines, dispute windows are time-sensitive, and many issuers look closely at the statement date.
Ignoring the absence of live chat and local support hours
No live chat was found in the support data, and support hours are not specified. That means waiting for a last-minute live help option is a mistake. Build your own paper trail early through email and screenshots.
Heads up: when a service lacks instant support, users often lose time trying to find a hidden chat or app cancellation button that may not even exist. Go straight to the verified contact channel and document everything.
Cancellation methods compared at a glance
Method comparison table
| Method | Notice period | Fee | Difficulty |
|---|---|---|---|
| Web/account | Before next billing | No fee found | Easy if visible |
| Email or phone | Before next billing | No fee found | Medium |
| App Store (iOS) | 5-10 business days | No fee found | Higher but strong proof |
Key takeaway for choosing a route
If your Addison account shows a clear cancel button, use it and save the final confirmation. If not, email and phone are the most grounded options because they are backed by the verified contact source. The App Store route only makes sense if your Apple billing history proves you subscribed there, which was not verified in the available Addison source.
No dark patterns were identified in the research data, but the bigger problem here is missing process detail. In practice, lack of detail can be just as stressful as an aggressive retention page because it leaves you guessing close to renewal day.
After canceling, do these follow-up steps
Immediate checks in the next 24 hours
Within 24 hours, verify whether you received a cancellation email or saw a canceled status in your account. Take a screenshot of both. Then add a calendar reminder for 2 dates: your next expected billing date and 7 days after that. This helps you catch a continued charge quickly.
If there is no confirmation after 1 business day, send a follow-up email in the same thread. Repeat the exact cancellation date you want recognized. Clear timelines matter if support replies late.
Monitor your bank, GCash, Maya, or card statement
Watch for any new Addison charge for at least 2 billing cycles. If one appears after cancellation, contact the merchant the same day and then contact your payment provider. In the Philippines, banks and card issuers typically expect disputes within about 60 days from the statement date, so speed matters.
If you paid through GCash or Maya, use the app support tools and attach your cancellation confirmation. If you paid by credit card, ask specifically for a dispute or chargeback for a continued recurring charge after cancellation.
Alternatives if you are moving on
If you are canceling because support feels too opaque, consider services with clearer support structures. SurveySensum focuses on customer experience workflows for businesses in the Philippines. HashMicro ERP is aimed at project-based businesses and operations management. ExpressVPN is different in category, but it stands out in the research data for having email and live chat support.
The right replacement depends on why you joined Addison in the first place. If you wanted guided digital services with clearer support, choose a provider that publishes contact channels, response times, and billing rules up front.
Useful links
Cancellation address and mailing details
Physical mailing address on file
If you want to send a written cancellation notice or supporting documents, use this address:
- 225 W Randolph St, Suite 1900, Chicago, IL 60606, USA
This address is useful for recordkeeping, but for speed, start with email at [email protected] and the contact page. Mail can support your case, especially for disputes, yet it should not be your only step when a billing date is close.
Best practical use of the address for Philippine users
Use the mailing address when your case involves a refund conflict, repeated non-response, or a payment dispute where you want to show you tried multiple official channels. Include your name, account email, charge date, amount, and a short request for cancellation or refund. Keep a copy of the letter and proof of sending.
For most users in the Philippines, the fastest route is still digital: send email, save screenshots, watch your statement, and escalate to DTI or your payment provider if a charge appears after cancellation. That is the cleanest way to protect yourself when the service does not publish a full cancellation playbook.
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Written by Anton Gonzales
Former postal advisor · 3 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 3 years to demystify legally binding mail for everyday users.
FAQ
Before canceling, take screenshots of your account details, including your active plan and last payment. This proof can help if there are disputes about your cancellation.
If there's no cancellation button, you can cancel by sending a written request via email or registered postal mail to the contact details on your bill or contract.
After cancellation, you may lose access to your courses, coaching notes, and community messages. Ensure you save any important materials before proceeding.
While the exact timeframe isn't specified, it's crucial to cancel before your next billing date to avoid being charged again. Check your account for billing details.
If you encounter problems, document your cancellation attempts and reach out to Addison's support via email at [email protected] or use registered postal mail for a formal request.