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Cancellation service #1 in Philippines
My Social Calendar is a paid membership service built around access to social events, with an official membership page and terms pages published on its own sites: membership page and terms page. Publicly available sources in this guide do not clearly state a founding year, parent company, or user count, so you should treat it as a niche subscription service rather than a mainstream platform with extensive public documentation.
If you are in the Philippines, the frustrating part starts early: the cancellation flow is not clearly described on the official site, and support options are limited to email. User complaints also mention charges after cancellation requests and slow replies, which matters because plans are priced at premium rates such as $89.00 (₱5,028) per month for the 1-month option.
Based on the membership page, paid plans include unlimited access to 25 to 30 events every month, a Personal Event Coordinator, priority event booking, and a public record check-in feature (mysocialcalendar.com). Those are the core paid benefits across the published plans, so you are paying for event access and concierge-style coordination rather than a simple calendar app.
All listed memberships include a 30-day free trial according to the pricing data used for this guide. After that, the monthly rate applies unless you cancel in time. The truth is, that trial-to-paid switch is exactly where many users get caught, especially when the company does not present a detailed cancellation workflow on the same page.
There is no published PHP-only local price page for the Philippines in the verified sources. Prices are published in US dollars, so Filipino users may see foreign transaction effects, card exchange rates, or e-wallet card conversion differences if they pay through an international card. The local equivalents in this guide use 1 USD ≈ 56.5 PHP.
Support details are thin. The available contact email is [email protected], there is no published phone number, and no live chat is listed. For Philippine users, that means your best protection is documentation: save screenshots, billing dates, and proof of every contact attempt before you try to cancel.
Many users get annoyed because they think they canceled, then a fresh charge appears on the next billing cycle. Before you start, log in and capture your current plan, the renewal date, and the email address tied to the account. If your plan is the 6-month membership at $69.00 (₱3,898) monthly, or the 3-month membership at $79.00 (₱4,464) monthly, that screenshot can save you a dispute later.
Take note of the deadline. The pricing notes say memberships automatically renew unless canceled at least one day before the next billing date. So if your renewal is on April 20, cancel no later than April 19, and do it earlier if possible. Save any event bookings or account information you still need, because the official terms do not explain post-cancellation data retention.
The official source says you must contact My Social Calendar directly through its website or customer support channels, but it does not publish a full click-by-click cancellation sequence (mysocialcalendar.com). That lack of detail is a red flag for anyone who wants a simple self-service exit. Start from the official site and your account area, then look for account, membership, billing, or subscription controls.
A practical path is this: sign in, open your account dashboard, check for Membership, Subscription, Billing, or Plan settings, and look for words such as Cancel, Manage Membership, or Turn Off Renewal. If you do find a confirmation page, screenshot it immediately. Also save the page URL, the date, and the time shown on your device.
If there is no visible cancel button, use the support route right away. Send a clear email to [email protected] with your full name, account email, billing amount, last charge date, and a direct instruction such as “Please cancel my membership before the next billing date and confirm by email.” Include your screenshot of the current plan page so the request is harder to ignore.
Email is the main direct channel because no phone number is published and no live chat is available. Send your message from the email tied to the subscription, and put a precise subject line such as “Cancellation request for My Social Calendar membership.” If you do not receive a reply within 2 business days, send a follow-up with the original message attached.
If you prefer a postal trail, a physical address is available for company contact purposes: 1512 Willow Lawn Dr, Richmond, VA 23230, United States. Postal mail is slower, so it should not be your only method if the billing date is close. Some users now use certified digital mail services such as Postclic for timestamped proof of sending and receipt, which can be useful if you want evidence without waiting for international post.
If your payment is billed by Apple, cancel in iPhone settings instead of emailing the company. The path is Settings > Apple ID > Subscriptions > My Social Calendar, then choose cancel. Apple manages the billing in that case, so canceling only on the My Social Calendar website may not stop the App Store renewal.
If your payment is billed by Google Play, open Google Play Store, tap your profile or menu area, go to Payments and subscriptions or Subscriptions, choose My Social Calendar, and cancel there. This matters because one common mistake is canceling in the wrong channel. If the store is the billing merchant, the store is also the place where recurring charges are controlled.
Based on the available pricing notes, memberships automatically renew unless canceled at least one day before the next billing date. In practice, that usually means canceling stops the next renewal, while your current paid period continues until its end date. If your billing date is May 12 and you cancel on May 5, expect access to continue until around May 12 unless the company states otherwise in your confirmation.
The problem is that My Social Calendar does not clearly publish a detailed auto-renewal clause in the available terms data. So do not rely on assumptions alone. Your proof should include a cancellation timestamp before the next billing date, especially if you are trying to avoid one more month at $89.00 (₱5,028).
The available sources do not explain what account data is deleted, what remains archived, or whether there is an export tool after cancellation. If you have saved event details, messages, coordinator contacts, or booking history, download or screenshot them before ending the membership. Once the plan lapses, you may lose access to details that are only visible to active members.
If data matters to you, add one sentence to your cancellation email asking what information remains on file after your membership ends. You may not get a full policy answer, but the request creates a written record. That record can help if there is later confusion about continued emails, account activity, or stored profile information.
Refund rules are not explicitly detailed in the available official sources for general refunds, unused periods, or billing errors (mysocialcalendar.com). That means there is no clear public promise of pro-rated refunds if you cancel in the middle of a billing cycle. If you stop midway through a month, assume access may continue only until the paid period ends, with no automatic money back for the unused days.
For billing errors, the published guidance is simply to contact customer support directly. That is not ideal for Philippine users who want certainty, because delayed replies can push you closer to card dispute deadlines. If you were charged after a valid cancellation request, act fast and document every step.
Use email first. Write to [email protected] with your account email, charge date, amount, and proof of cancellation or proof of the billing error. Ask for a written response and a refund confirmation. If your issue is a duplicate charge, attach the bank or card statement entry showing both charges.
If you subscribed through Apple, use Apple’s subscription management and refund request tools inside your Apple account flow. If you subscribed through Google Play, use the Play subscription section and payment support flow. Store-billed purchases are often easier to document because Apple and Google keep a separate billing history with transaction IDs.
In the Philippines, online subscription complaints can fall under the Consumer Act of the Philippines, Republic Act No. 7394, with the Department of Trade and Industry handling consumer complaints. There is no universal statutory cooling-off period for all online subscriptions, but door-to-door or direct sales have a 7 working day cooling-off period, and some online sellers voluntarily use 7 to 14 day windows. For My Social Calendar, the official sources do not promise such a period, so your best argument is unauthorized or continued billing rather than a general no-questions-asked withdrawal right.
If a charge appears after cancellation, you can request a chargeback from your bank, credit card issuer, GCash-linked card provider, or Maya-linked card provider. Philippine cardholders typically have about 60 days from the statement date to dispute a transaction under BSP-regulated processes. Save the cancellation screenshot, the confirmation email if any, and the statement showing the disputed amount.
The terms data available for this guide leaves several important points unspecified. The published material does not clearly detail the auto-renewal clause, free trial conversion terms, applicable law, dispute resolution procedure, or data retention after cancellation (mysocialcalendar.com). That is a big gap because those are exactly the clauses users usually need when trying to stop a renewal or argue for a refund.
One point is clearer: no minimum commitment duration is specified in the Terms of Service data used here. Also, no cancellation fee and no early termination fee were found in the published terms information. So while the process may be unclear, there is no verified term showing a separate penalty just for canceling.
The pricing data says all plans include a 30-day free trial, after which the monthly rate applies. The official sources used for this guide do not explain the exact mechanics of that conversion in detail, so you should assume the safest rule: cancel before the trial ends and at least one day before the first paid billing date.
If you started with the 1-month membership, the jump after trial is $89.00 (₱5,028) per month. That is high enough that even one unwanted cycle hurts. Set a phone reminder at least 3 days before the trial deadline, because waiting until the exact day has already gone badly for some users based on the review record.
Plan | Price (USD / PHP) | Billing period | Main features |
|---|---|---|---|
1-Month Membership | $89.00 (₱5,028)* | Monthly | 25-30 events, coordinator, priority booking |
3-Month Membership | $79.00 (₱4,464)* | Monthly | 25-30 events, coordinator, priority booking |
6-Month Membership | $69.00 (₱3,898)* | Monthly | 25-30 events, coordinator, priority booking |
Prices are approximate, converted from USD at the rate 1 USD ≈ 56.5 PHP. Check the official website for the exact price charged to your payment method.
The 1-month membership is the most expensive at $89.00 (₱5,028) per month. The 6-month membership is the lowest monthly rate at $69.00 (₱3,898), which is about $20.00 or roughly ₱1,130 less per month than the shortest plan. If you compare monthly rates only, the 6-month option saves about 22.5% versus the 1-month plan.
That lower monthly price can be tempting, but there is a catch. If you stop using the service after a few weeks, a longer plan can feel expensive very quickly, especially when support response times are limited. There are no verified cancellation fees in the published terms data, but there is also no detailed public refund policy for unused time.
For Philippine users, the key law is the Consumer Act of the Philippines, Republic Act No. 7394. If My Social Calendar charges you after cancellation or misrepresents billing, DTI is the government body most relevant for a consumer complaint. This is more useful in practice than arguing over vague website wording, because RA 7394 focuses on fair dealing, truthful representations, and consumer protection.
There is no universal online cooling-off period that automatically applies to every subscription purchase in the Philippines. A 7 working day cooling-off rule is more clearly associated with door-to-door or direct sales. For online subscriptions like My Social Calendar, your strongest case is usually unauthorized charging, continued charging after cancellation, or misleading billing information.
Start with the company record. Email [email protected] and give them a short deadline, such as 3 business days, to confirm cancellation or address a billing problem. Attach your proof: screenshots of your account, cancellation page, charge entries, and any previous email thread.
If that goes nowhere, file a complaint with DTI and prepare the same evidence bundle. If the issue is a card or e-wallet transaction, contact your bank or issuer at the same time so you do not miss the dispute window. For card disputes in the Philippines, a 60-day period from the statement date is a practical benchmark under BSP-regulated processes.
For consumer complaints, use DTI and your payment provider together. DTI handles the consumer side, while the bank, GCash-linked card, Maya-linked card, or credit card issuer handles reversal or chargeback requests. This two-track approach is often faster than waiting for one unanswered support inbox.
DTI website: Department of Trade and Industry
BSP website: Bangko Sentral ng Pilipinas
Based on the review set provided for this guide, the sentiment is 0 positive and 4 negative out of 4 unique reviews. That is a very weak result. The recurring themes are cancellation requests allegedly not recognized, charges after cancellation, and support emails that did not get timely replies.
To stay balanced, the service itself does promise access to 25 to 30 monthly events plus coordinator support, which may appeal to users seeking structured social meetups. But when a service charges $69.00 to $89.00 monthly, users also expect a clean exit path, and that is exactly where the review trend looks poor.
Theme | Frequency | Typical example |
|---|---|---|
Charge after cancel | 2 reviews | Another month billed |
Slow support | 2 reviews | Email ignored |
Trial frustration | 1 review | Chargeback planned |
Source | Rating | Number of reviews |
|---|---|---|
TrustPilot | 1/5 trend | 4 reviews |
"I waited to the exact day of my 6 month subscription to cancel, and I did... When I was charged yet another month, I contacted the business and they claimed to never have received my cancellation. But I did have proof." (TrustPilot)
"I am on a one month trial membership... I sent them an email and have still never head anything back... I will now have to do a chargeback dispute just to cancel my membership" (TrustPilot)
"Their customer service deserves the 1 star rating." (TrustPilot)
Before canceling, save a screenshot of your current plan, your renewal date, and the billing amount. If your account shows the plan name, capture that too, such as 1-Month Membership at $89.00 (₱5,028) or 6-Month Membership at $69.00 (₱3,898). This is your baseline proof if the company later says no active subscription existed.
Also save any event bookings, coordinator messages, and profile information you may need later. The official sources do not explain whether canceled users retain access to account history, so assume you may lose visibility after the membership ends.
For refund or billing disputes, keep the transaction date, amount, and the last four digits of the payment card if visible on your statement. If you paid through Apple or Google, include the store transaction ID. That small detail can make the difference between a clean dispute and a long back-and-forth.
After canceling, save the confirmation screen, confirmation email, and a copy of the email you sent to [email protected]. Check your next statement when it arrives. If a renewal still appears, your dispute file is already ready.
One review describes a user who canceled on the exact day of the 6-month subscription end and still faced another charge. Even if you think the date is correct, same-day timing is risky when the company does not publish a detailed billing cutoff hour. A safer move is canceling at least 3 days before renewal and saving proof immediately.
If your next charge is due on June 30, do not wait for June 30. Cancel by June 27, then monitor your inbox and payment account. This gives you time to resend the request if support stays quiet.
If Apple or Google Play handles the billing, canceling only by email may not stop the store subscription. This is one of the most common subscription problems across digital services. The payment channel is the clue: if the charge appears under Apple or Google, the subscription control is usually there too.
Use the website or direct support route only when My Social Calendar is the direct merchant. If your statement shows App Store or Google Play, go straight to that store’s subscriptions menu and save the cancellation confirmation from there.
My Social Calendar does not clearly publish a pro-rated refund rule for unused periods in the available sources. So if you cancel halfway through a month, do not assume half the money comes back. Ask for a refund if there was a billing error, duplicate charge, or charge after cancellation, but treat unused-time refunds as uncertain.
This matters more because the monthly prices are high by Philippine standards. On a $79.00 (₱4,464) plan, even a partial unused period feels significant, but the public refund language is still vague.
The strongest review in the set came from a user who took a screenshot of the cancellation confirmation and later needed it after another bill appeared. That is exactly the right instinct. No matter how simple the process looks, proof should be saved before you close the page.
Your minimum proof set should include one account screenshot, one cancellation screenshot, one email copy, and one billing statement entry. With those four items, a bank dispute is much easier to support.
Method | Notice period | Fee | Difficulty |
|---|---|---|---|
Web/account | Before next billing | No fee found | Easy if button appears |
App Store (iOS) | 5-10 business days | No fee found | Higher, best proof |
Email support | Before next billing | No fee found | Medium, slower replies |
Each route has a different strength. Web cancellation is fast if the option is visible, App Store gives strong independent proof for Apple-billed users, and email creates a direct written record with the company. The right choice depends on who bills you and how close you are to renewal.
If your billing date is near, do more than one action on the same day. For example, cancel in the account area if possible, then send the support email with screenshots. That layered approach is often the safest way to avoid one more renewal.
Right after canceling, check for a confirmation email or a final confirmation page. Screenshot both. Then add a calendar reminder for 3 dates: the expected end of access, the next billing date, and the day your card or e-wallet statement usually closes.
If no confirmation arrives within 24 hours, send a follow-up email to [email protected] with your original request attached. This is especially important because the support hours are not published, and delayed responses are a recurring complaint.
Watch your payment account through the next billing cycle and the next statement date. If a fresh charge appears after cancellation, contact your bank, card issuer, GCash-linked card provider, or Maya-linked card provider at once. In the Philippines, chargeback or dispute timing often works best when filed within 60 days from the statement date under BSP-regulated processes.
If the charge is not reversed quickly, file a complaint with DTI under RA 7394 and attach your cancellation proof. This is where your screenshots matter most. Without them, the issue turns into your word against the merchant’s records.
If you only want ways to discover local events, there are simpler alternatives with lower billing risk. Meetup is free to join, though some events have their own fees. Eventbrite is free to use, with event fees depending on the organizer. Facebook Events is free and widely used in the Philippines for community gatherings.
Those alternatives do not replace every concierge-style feature of My Social Calendar, but they are easier to test without stepping into a premium recurring charge of $69.00 to $89.00 per month.
If you want to send a written cancellation notice by mail, use this physical contact address:
1512 Willow Lawn Dr, Richmond, VA 23230, United States
Mail should be treated as a backup record, not your only step, especially if renewal is near. International delivery from the Philippines can take too long to protect you from a charge due within a few days.
The fastest approach is still digital: cancel in your account if the option exists, then email [email protected] the same day, and only add postal mail if you want a stronger paper trail. That combination gives you immediate evidence plus a longer-form written notice.
For most users in the Philippines, the key is simple: do not wait until the last day, do not rely on one channel, and do not close the page without screenshots. With a premium monthly rate and mixed user feedback, proof is your best protection.
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Written by Joaquin Sy
eIDAS legal expert · 3 years experience
Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 3 years.