Cancellation Canjor: Simple Process

What is Canjor

Service profile and what is actually known

Canjor is described as a subscription service for personalized recommendations across articles, videos, and podcasts. The available research points to a web-based account system and mobile billing through App Store and Google Play, which strongly suggests a digital subscription product rather than a one-time purchase.

Here is the honest part: key company details are thin. No verified founding year, parent company, headquarters address, or public office address could be confirmed from the research provided. The terms mention that Philippine law governs the contract, and disputes are handled under Philippine laws and regulations, which matters if you are cancelling from the Philippines.

What users are paying for

The paid value appears to be algorithm-based content recommendations and ongoing access during each billing cycle. The terms say the subscription renews automatically at the end of every billing cycle unless you cancel before the renewal date, which means Canjor operates on a recurring billing model, not a pay-once model.

No minimum commitment period was specified in the available terms. Free trial details were also not clearly specified, so if you signed up through a promo or trial flow, take a screenshot of your current plan page before you cancel. That simple step can save you a long back-and-forth if billing continues.

Availability in the Philippines and local realities

For Philippine users, the biggest pain points are familiar: unclear cancellation steps, continued charges after cancellation, and support that may only be in English. Those issues are reflected in the local issues data and in the single available user review complaining about being charged for another month after cancelling.

Local pricing is also unclear. The research includes one price point listed as $39.00 (₱39), but that PHP conversion is obviously inconsistent with real exchange values, so I treat the original dollar figure as the useful part and show the converted amount exactly as provided, with a warning in the pricing section. If you are comparing options after cancelling, SurveySensum, Qualtrics, and Zendesk CX + Feedback Add-ons are practical alternatives for teams that mainly need customer feedback or CX tools.

How to cancel Canjor without getting billed again

Checks to do before you tap cancel

A lot of users get frustrated because they cancel too late in the billing cycle, expect a refund, and then see one more valid charge. Canjor’s terms say auto-renewal stays active until you cancel before the next renewal date, and the refund policy says no refund after cancellation except for the separate 14-day withdrawal rule provided in the research data.

Before cancelling, save four things. Take a screenshot of your current plan page, note your next billing date, save any invoices or payment receipts, and export anything important because data retention after cancellation is not specified. If your plan was started on mobile, also confirm whether the charge comes from App Store, Google Play, GCash-linked card, Maya card, or a direct bank card.

• Screenshot of Billing or Subscription page
• Current renewal date
• Last charge amount and date
• Payment channel used for signup

Cancel through the web account

This is the key rule: according to the research, the only valid method for initiating cancellation and account closure is inside your Canjor account on the web. Email, phone, or other channels are not accepted for account closure. That means if you only send a message to support and do not use the Billing page, you risk staying subscribed.

The click path provided is clear: log in to your Canjor account, open the Billing section, and select “Cancel this subscription” (canjor.com). Because no verified help URL was supplied, go through your logged-in account rather than hunting for a public cancel page. Once you click cancel, take a full screenshot of the confirmation page and, if available, the date your access ends.

• Log in to your Canjor account
• Open Billing
• Select Cancel this subscription
• Save the on-screen confirmation

Cancel through App Store or Google Play if that is where you subscribed

If your billing comes through Apple or Google, you usually need to cancel from that store account. The research specifically lists both store methods for Canjor subscriptions. This matters because many people cancel on the website, but the recurring charge is still tied to Apple or Google billing.

On iPhone or iPad, open App Store, tap your account, open Subscriptions, find Canjor, and choose Cancel Subscription. On Android, open Google Play Store, go to Subscriptions, find Canjor, and select Cancel Subscription. Store cancellations usually give you stronger proof because Apple and Google show a subscription status screen with an end date.

• App Store path: Account > Subscriptions > Canjor > Cancel Subscription
• Google Play path: Profile > Payments and subscriptions > Subscriptions > Canjor > Cancel Subscription
• Save the status page after cancelling
• Check whether the renewal says Expired or Ends on a specific date

Support, email, phone, and postal mail

Support details in the research are incomplete. No verified phone number, email address, live chat entry point, or support hours were actually provided, so do not rely on support as your main cancellation route. For Canjor account closure, the account Billing page is the method that counts.

If you still want an extra paper trail, you can send a short support message after cancelling through the account and attach your screenshot. If you prefer formal written proof by post, a registered letter is one option, though it is secondary here because the site says cancellation must happen inside the account. Some users now use digital registered delivery services such as Postclic for timestamped proof of sending, receipt, and opening, but for Canjor you should still finish the actual cancellation in the Billing section.

After you cancel: access, renewal, and your data

How long your access should continue

Based on the terms and the no-refund rule, the most practical reading is that your service continues until the end of the paid billing cycle you already covered. If you cancel on March 10 and your renewal is March 25, you should normally keep access until March 25, then the subscription should stop renewing.

This point matters because one common complaint is being charged after cancellation. Sometimes that “extra” month is actually the already-paid period still running. The problem is different if a fresh renewal appears after your confirmed cancellation date. In that case, keep your screenshots and move quickly to your bank, card issuer, GCash, or Maya.

What happens if you do nothing and what happens to your data

If you do nothing, the terms say the subscription renews automatically at the end of each billing cycle. No minimum commitment period was specified, so the main deadline is simply the renewal date, not a fixed long-term contract end.

Data retention after cancellation was not specified in the available information. That means you should assume nothing is guaranteed to stay available. Save your preferences, screenshots of plan details, invoices, and any saved items before you cancel. The truth is, Canjor’s lack of clarity here makes it smarter to archive what you need before pressing the final button.

Canjor refund policy and the 14-day withdrawal window in the Philippines

What the policy says about refunds

The stated Canjor refund policy is strict: no refund after cancellation, no refund for unused time, and no refund even in the billing-error scenarios listed in the research data (canjor.com). That is unusually hard-line, and it is exactly why many users feel annoyed when they cancel mid-cycle and still lose the remaining value.

In practical terms, most users should expect no pro-rated refund. If you paid for a monthly cycle and cancel halfway through, your likely outcome is continued access until the end of that cycle, with no money back. Go into the process assuming cancellation stops future renewals, not that it returns past payments.

Your withdrawal right in the Philippines

The research data gives a 14-day withdrawal right from the initial order for a full refund, tied to DTI. That means if you just signed up and you are still within 14 days of the initial order, you may have a stronger refund argument than under the standard Canjor no-refund rule.

Philippine consumer protection is centered on the Consumer Act of the Philippines, Republic Act No. 7394. For online purchases, there is no single universal cooling-off rule for every case, but platform practices and consumer guidance often work within a 7 to 14-day window. If you are inside the stated 14-day period from your initial Canjor order, file the request immediately and attach the order date, payment proof, and cancellation screenshot.

How to request a refund in practice

Because the account cancellation path is the official route, start there and cancel first. After that, send a refund request through whatever support contact is available in your account area, and clearly say you are requesting a full refund under the 14-day withdrawal right from the initial order. Include the exact charge date, amount, and payment method.

If the charge came through App Store or Google Play, also use the store’s own refund request flow because the merchant of record may be Apple or Google. For a direct card charge in the Philippines, your fallback is a chargeback request with your bank, card issuer, GCash, or Maya. BSP rules commonly give cardholders up to 60 days from the statement date to dispute a transaction, so do not wait.

Chargeback as a last resort

Use chargeback only when you have clear evidence of an unauthorized charge, continued billing after confirmed cancellation, or a refused valid withdrawal request. Keep screenshots of the cancellation confirmation, the billing page, your statement showing the charge, and any messages you sent to support.

In the Philippines, you can escalate unauthorised or continued charges to your bank or e-wallet provider first, then to BSP if needed. DTI handles consumer complaints for online subscriptions under RA 7394. If the issue is “I cancelled, but Canjor still charged me on the next cycle,” your evidence file matters more than long explanations.

Terms and subscription conditions that matter before you cancel

Auto-renewal, commitment, and trial clarity

The terms say: “Your subscription will automatically renew at the end of each billing cycle unless you cancel it before the renewal date. You can disable auto-renewal at any time through your account settings or by contacting customer support” (canjor.com/terms). In practice, the account settings route is the one you should trust because the cancellation instructions say email or phone requests are not accepted for account closure.

No minimum commitment period was specified, which is good news if you only want one cycle. Free trial conversion terms were not specified in the available information, which is less helpful. If you joined through a promo, check whether your next billing date is already set and screenshot it before the trial rolls into paid service.

Law, disputes, and missing data retention details

The terms say Philippine law governs the contract and disputes are handled under Philippine laws and regulations (canjor.com/terms). For Philippine users, that gives you a local legal frame instead of needing to fight under a foreign jurisdiction.

What the terms do not clearly specify is data retention after cancellation. That gap is worth taking seriously. If your account contains saved preferences or content history you may want later, export or screenshot it before cancelling because the post-cancellation handling of that data is not clearly described.

Canjor plans and pricing for Philippine users

Available plan data

Prices are approximate, converted from USD at the rate 1 USD ≈ 1.0 PHP, based on the research data provided. Check the official service flow for the exact local price actually charged to your account.

What this pricing tells you and where the data is shaky

The only provided price point is $39.00 (₱39), monthly. That PHP figure is clearly inconsistent with normal exchange rates, so the original dollar amount is the more credible part of the entry. Because no other verified Canjor plans were supplied, there is not enough reliable data to compare monthly versus annual savings or to map a full plan ladder.

If your billing page shows a different amount, trust the amount on your invoice and statement over any third-party list. This is one of those cases where the pricing data is incomplete enough that screenshots from your own account become your best record. There is also no cancellation fee and no early termination fee found in the terms data.

Your rights in the Philippines if Canjor keeps charging you

Laws and rules that matter for this subscription

For Philippine users, the main law in play is the Consumer Act of the Philippines, Republic Act No. 7394. The research also points to a 14-day withdrawal right from the initial order and identifies DTI as the consumer authority to turn to for complaints about online subscription issues.

There is an important difference between Canjor’s own policy and your consumer rights. Canjor says no refund after cancellation, but the research-based withdrawal rule says you may cancel within 14 days of the initial order for a full refund. If you are inside that 14-day window, cite the initial order date clearly and file the complaint fast.

How to file a complaint in practice

Start with your own evidence pack. Save the cancellation confirmation, your invoice, your card or e-wallet statement, and any support messages. Then send one concise complaint to the merchant or billing platform describing the charge date, amount, and why you believe it is improper.

If that fails, escalate to DTI for the consumer complaint side. If the issue is a card or e-wallet dispute, also file with your bank, credit card issuer, GCash, or Maya within the usual 60-day dispute period counted from the statement date. For cases involving continued or unauthorized charges, BSP is the financial regulator path while DTI handles the consumer side under RA 7394.

Useful authorities and where Canjor fits

Canjor’s terms place the contract under Philippine law, so Philippine agencies are relevant here. DTI is the practical consumer contact for online subscription complaints, while BSP matters when the issue is the payment transaction itself.

The research provided did not include a verified phone number or office address for DTI or BSP, so I will not invent one. Use the official websites in the useful links section below. If Canjor charged you after a confirmed cancellation, that is the exact scenario where these local channels become useful.

What customers say about cancelling

Overall verdict based on the available feedback

The review sample is small, but the trend is negative: 0 positive and 1 negative unique review. Based on the official cancellation steps, cancelling itself should be technically simple inside the Billing page, but the real friction point appears to be post-cancellation billing and the feeling that another month is still being collected.

For Philippine users, two recurring worries stand out from the research: they keep charging after cancellation, and phone support may only be in English. With only one published review in the dataset, I would call Canjor’s cancellation process moderate in difficulty on paper, but potentially frustrating in real life if proof is not saved.

Recurring themes and source summary

Individual user testimony

• "Cancelei a subscrição, está cancelada e não tenho fazer mais nenhum pagamento. Ainda me estão a obrigar a pagar mais um mês, porquê? Autênticos 🐷." (ON THAT ASS)

There are no positive reviews in the supplied dataset, so it is fair to say the evidence is one-sided. To stay balanced, I will add this practical point: the official web cancellation route is straightforward on paper, and there were no dark patterns identified in the research. The main risk is not hidden retention screens, but weak follow-through if you do not document the cancellation.

Documentation checklist before and after you cancel

What to save before cancellation

If you want the least hassle, build your proof file before touching the cancel button. This matters because Canjor accepts cancellation through the account flow, and disputes later often turn on whether you can prove the exact plan, price, and renewal date shown at the time you cancelled.

• Screenshot of the Billing page
• Screenshot of current plan name
• Renewal date and amount
• Invoice or receipt copy
• Payment method details

What to save for refunds and after cancellation

For a refund request inside the 14-day withdrawal window, save the initial order date, transaction ID, amount charged, and the exact date you submitted the cancellation. If the charge came from App Store or Google Play, also save the store subscription screen and any refund case number.

After cancelling, keep the confirmation page, confirmation email if any, and your next bank or e-wallet statement. Check statements for at least one more billing cycle. If you see a fresh unauthorized renewal, you will need those records for a chargeback or DTI complaint.

Common Canjor cancellation mistakes that cost users time

Using the wrong cancellation channel

The biggest mistake is sending an email or trying to cancel by phone and assuming that closes the account. The research is explicit that email, phone, and other channels are not accepted for account closure. If you only message support, the subscription may stay active.

The fix is simple: always cancel in the account Billing section first. After that, you can send support a copy of your confirmation as a backup, but never treat support contact alone as the cancellation itself.

Cancelling on the website when the subscription came from Apple or Google

This is a classic app billing problem. If your charge appears under Apple or Google, the subscription may be controlled by App Store or Google Play rather than by Canjor’s direct billing system. Users often miss this and then wonder why charges continue.

The solution is to match the cancellation route to the billing route. If your receipt came from Apple, cancel in App Store. If it came from Google, cancel in Google Play. If it came directly from Canjor, use the web Billing page.

Expecting a pro-rated refund after mid-cycle cancellation

Canjor’s refund policy says no refund after cancellation and no refund for unused periods. So if you cancel halfway through the month, you should not expect half the fee back. This misunderstanding causes a lot of avoidable frustration.

A better approach is to cancel as soon as you decide to stop, then use the remaining paid time until the billing cycle ends. If you are still within 14 days of the initial order, switch your strategy from “pro-rated refund” to “full withdrawal refund” and document the timeline carefully.

Not saving proof of cancellation

The negative review in the dataset is about being made to pay another month after cancellation. Whether that was a true extra renewal or a misunderstanding about the already-paid period, the lesson is the same: without proof, arguing later gets harder.

Take screenshots of every final screen, especially the page that shows the end date or cancelled status. Save them in cloud storage and on your phone. If a charge appears later, that screenshot becomes your strongest evidence with the bank or DTI.

A quick comparison of cancellation methods for Canjor

Method-by-method table

Key takeaway from the comparison

The web account route is the core method because it is the only accepted path for direct Canjor account closure. App Store and Google Play matter only when the subscription was purchased through those stores, and they are often better for proof because they show subscription status clearly after cancellation.

None of the listed methods show a cancellation fee or early termination fee. Your real decision is not about cost, but about matching the cancellation method to the place where billing is actually handled. That one detail is where most mistakes happen.

What to do right after cancelling

Immediate checks in the first 10 minutes

Do not close the page too quickly. Right after cancelling, confirm that your account shows a cancelled status or an access-until date. Then take a screenshot and set a calendar reminder for two dates: one day before the old renewal date and the day your next statement is issued.

If you cancelled on mobile billing, open the App Store or Google Play subscriptions page again and confirm the status there too. Two separate screenshots are better than one. This extra minute can save hours later if a dispute starts.

Statement monitoring, chargeback, and alternatives

Watch your bank, credit card, GCash, or Maya statement for at least one more cycle. If a new unauthorized charge appears, contact the payment provider immediately and mention that you already cancelled. In the Philippines, dispute windows commonly run up to 60 days from the statement date under BSP-related card dispute practice.

If you are moving on from Canjor, SurveySensum is a practical option for Philippine businesses that want transparent pricing and feedback tools. Qualtrics is stronger for large enterprise insight programs, while Zendesk CX + Feedback Add-ons works well for support-led teams that want conversations and feedback in one place.

Useful links

• Canjor terms
• Department of Trade and Industry
• Bangko Sentral ng Pilipinas
• App Store
• Google Play

Address and where to send cancellation requests

No confirmed physical cancellation address was found

No definitive public address for Canjor was found in the research. The notes specifically say no cancellation address or alternative postal addresses are available, and ownership details for the related domain were masked by privacy protection.

Because of that, treat Canjor as an online-only cancellation process. For direct subscriptions, use the logged-in Billing section. For App Store or Google Play subscriptions, use the store settings attached to your Apple or Google account.

If you still need a written trail

If your case involves a refund fight or a continued charge, build a written record even without a physical address. Save your account screenshots, payment statements, store status pages, and copies of every message you send. In real disputes, a complete timeline works better than a vague explanation.

If Canjor charges you again after a confirmed cancellation, escalate in this order: payment provider, then DTI for the consumer complaint side, and BSP if the issue is an unauthorized or unresolved payment dispute. That is the fastest route for most users in the Philippines.